3 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Mark E H
5 stars01/12/2024
Great quote process, super employees, quality work, professional, punctual, Half the price of the big out of state companies, no complaints at all!!! I would recommend them to anyone!!!Review from Darren H
5 stars10/26/2023
I had a very positive experience with this company, from the quote stage to the finished project. Since I had next to no knowledge on how to fix my issue, this company could have easily taken advantage of my ignorance and sold me a lot of work that I didn't need. Instead, I was told that my quoted price was probably too high and would be adjusted when the project was finished. True to their word, the job ended up costing me 37% less than originally quoted. The workers were courteous, professional, and cleaned up after they were finished. I would definitely recommend this company!Review from Gideon J
1 star08/22/2022
I want to describe my experience with this company:I had structural crawlspace work done last January, which included installing a beam to support a sagging floor. I've been doing work on and off in the crawlspace myself and noticed recently how poorly the beam piers are supported. The pictures show that the precast pier pads are stacked atop loose rocks, not on solid ground or preferably on a concrete base.This is incredibly poor work. This is absolutely inadequate and they should be ashamed of their work practices. Literally, my grandma could have done a better job putting this system together. The best part? I was charged over $1600 for this garbage! If a company is going to do trash work, don't charge for quality work. Now I am having to pay for a second contractor to get the job done correctly. I'll never use these clowns again.
Smouse Brothers LLC Response
08/23/2022
The work stated above was completed 1/19/21. From your pictures, it appears that the pier pads were not installed correctly. At no time in the year and a half since we did the work, Have you reached out to our office with a concern. There was no mention in the post if the beam had sagged any because of how the pier pads were installed. But we warranty our work and a correction can easily be made at no cost to you by simply reaching out to us when there is a concern as stated in the warrenty. The file for who did the install can be pulled so we can address the issues with how it was installed incorrectly in house. Mistakes can be corrected and if we know there's a concern for possible mistakes we will correct them. Please contact our office to schedule a time that works for you for us to come out as I can not find a phone number on file for your account. Our office number is ************
Customer Review Rating
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