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Business Profile

Handyman

TCR Handyman Services LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/16/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 5/5/2022 I reached out to TCR Handyman Repair Services about getting an estimate for a leak that was coming from my basement window. We agreed upon $125.00 to fix the window by caulking the outside of the window. They came out towards the end of May and attempted to fix the window. When I checked I was disappointed with the workmanship. They left excess caulking on the siding. They didn't even use a rag to wipe the excess caulking off. Now I have dried up caulking on my siding which looks terrible. I made several attempts through calls, texts, and pictures to get the problem resolved. They never attempted to do anything but they did give many excuses. So after being ignored, on 7/20/22 I sent a text requesting a refund of $125.00. So, on 7/22/22 I received a call and they agree to refund me the $125.00. Now fast forward and it is almost a month and I have not received my refund. I am done with reaching out to this company and I want my money back so I can get the problem fixed.

    Customer Answer

    Date: 08/16/2022

    There is no physical address only a phone number and email address. I have attached screenshots of the website's contact page

    Business Response

    Date: 09/02/2022

    We resolved this issue with the owner and refunded her money.

    Customer Answer

    Date: 09/06/2022

    Complaint: 17723081

    I am rejecting this response because:

    They have not refunded ****** that is why I reached out to BBB.org for help. They promised on 7/23/22 that they were going to refund the $****** in the form of a check as of today I have received nothing.


    Sincerely,



    *****************************

    Customer Answer

    Date: 09/07/2022

    I have received the check and feel this complaint has been resolved.

TCR Handyman Services LLC is NOT a BBB Accredited Business.

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