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ComplaintsforTCR Handyman Services LLC
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/16/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
On 5/5/2022 I reached out to TCR Handyman Repair Services about getting an estimate for a leak that was coming from my basement window. We agreed upon $125.00 to fix the window by caulking the outside of the window. They came out towards the end of May and attempted to fix the window. When I checked I was disappointed with the workmanship. They left excess caulking on the siding. They didn't even use a rag to wipe the excess caulking off. Now I have dried up caulking on my siding which looks terrible. I made several attempts through calls, texts, and pictures to get the problem resolved. They never attempted to do anything but they did give many excuses. So after being ignored, on 7/20/22 I sent a text requesting a refund of $125.00. So, on 7/22/22 I received a call and they agree to refund me the $125.00. Now fast forward and it is almost a month and I have not received my refund. I am done with reaching out to this company and I want my money back so I can get the problem fixed.Customer response
08/16/2022
There is no physical address only a phone number and email address. I have attached screenshots of the website's contact pageBusiness response
09/02/2022
We resolved this issue with the owner and refunded her money.Customer response
09/06/2022
Complaint: 17723081
I am rejecting this response because:They have not refunded ****** that is why I reached out to BBB.org for help. They promised on 7/23/22 that they were going to refund the $****** in the form of a check as of today I have received nothing.
Sincerely,
*****************************Customer response
09/07/2022
I have received the check and feel this complaint has been resolved.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.