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Business Profile

Online Retailer

Dot Com Products

This business is NOT BBB Accredited.

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This business has 1 alert

Complaints

Customer Complaints Summary

  • 129 total complaints in the last 3 years.
  • 35 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/12/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a light socket security camera from them approx.1 yr ago,recently decided to ****** body said anything about having to pay a subscription in order to use.Subscription was a scam through a company named{Yi lot}.We subscribed,reception was horrible,could never get anyone on phone.****** got us unsubscribed and our refund.Without being bias,this ***** unscrupulous and stealing our US dollars.I think they should be investigated and put not allowed to do business in the ***This report is for BBB,but if they would like to refund me for the camera Ill take it.Thank You

    Business Response

    Date: 04/22/2025

    ** IOT is a 3rd party app not owned by Dot Com Products, You do not need the cloud subscription. You can simply use a MicroSD card to save the footage. 

    12/22/2023 Spoke to customer to advise the camera can be used without subscription. 

    12/12/2023 - Order placed. Due to our return policy, you are currently 316 Days outside of our return window 

    Customer Answer

    Date: 04/22/2025

    Thank you for follow up but I was refunded by ***********;

  • Initial Complaint

    Date:12/30/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is attempting to charge my credit card an additional $14.95 for products I did not order or want. I am trying to stop them through my bank. I did do business with them in the past but this $14.95 is being charged without authorization as I've already received my order.

    Business Response

    Date: 01/14/2025

    Mr. ***** ******* was refunded back to his card in December 30, 2024.

  • Initial Complaint

    Date:11/17/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The product was never delivered to my doorstep or mailbox

  • Initial Complaint

    Date:09/16/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 3, 2024 I ordered 3 3x Light Bulb Cameras priced at $116.55, my bank account was debited the funs on May 5, 2024. The company committed to a hassle free refund if the product was sent back and received in less than 30 days. The Cameras was sent back on May 10, 2024 at 2:14 pm through *** Store #****. I called dotcom and provided them with the tracking number (1Z0YF3640340843815) as they requested. I have been constantly calling the company to get my refund but they are refusing to hold up their end of the deal by coming up with different reasons as to why they can't send my refund. I even got my bank involved and they won't respond to my bank at all. I have spoken to multiple representatives and supervisors and I am constantly getting the round around. I called today (9/16/2024) and got hung up on 4 times by the same representative that kept giving me a different name each time I called back. This company is not trying to resolve this issue at all. They have their product back and i just want my money.

  • Initial Complaint

    Date:09/06/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I never received the product after the money was taken. No reply back after telling them I was reporting this to the *** which I did.

    Customer Answer

    Date: 10/02/2024

    No I am not expecting a refund. The said company had eventually shipped the purchased item to which I just received thru the postal service. If possible at this time I would appreciate it very much if my complaint and case could be closed as I filed the complaint with you when I did not receive the item at that time as promised and there was also no response from the company. That has changed as I did receive the item and I will no longer be purchasing products from them in the future. Thank you very much for your time and patience in this matter.

     Sincerely,

    ****** "*****" *****

  • Initial Complaint

    Date:09/04/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was being billed through ****** without my permission. I canceled the autopay through ******, but I do not remember the amount I was charged. I have been billed for about 6 months.

    Customer Answer

    Date: 09/06/2024

    I finally received a full refund. I never was attempted to connect to their service.
    I was automatically billed for a service I did not agree too. It was never communicated there was a monthly service fee to make the camera work. 

  • Initial Complaint

    Date:08/29/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction is 8/29/2024. We ordered and received 3 light bulb security cameras for $129.64. None of the cameras would light up or power up or do anything at all. All three were completely dead. We felt this was highly improbable and we were suspicious. Since we were completely disappointed with the product. We contacted the company for a refund. They told us we would have to pay for shipping but were quick to offer a 25% refund without having to send anything back. We feel that this is a scam and that they would likely claim that they never received them back. They then offered us a 40% refund and we accepted that offer though we truly don't expect to see that money. We believe this is scam and we have been ripped off. We would like a full refund but most importantly we would like to warn others and to stop this fraudulent company.

  • Initial Complaint

    Date:07/14/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Continuing monthly charges of $17.97 to my account! Don't know what this is for, or if it even pertains to me!Cannot reach Dot Com Products for assistance!

    Business Response

    Date: 07/31/2024

    Please feel free to give us a call so we can assist you. Our number is  **************

  • Initial Complaint

    Date:06/01/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order the security light ********* card Total was ***** Upon check out the shipping was supposed to be free Immediately received 5 calls from unknown number.Received confirmation email about order. Thats when I noticed the amount paid was off so I check my bank account and they had pulled $***** out twice already. So I emailed them saying to refund and cancel order. They emailed back almost instantly saying theyve been trying to call. They called again, I answered and he kept asking for my card number and billing address so I asked him just to cancel. Said he couldnt and that it wasnt possible unless he transferred me to management. And then he hung up on me. Ive emailed back a few times and have gotten no response. Until just now and it was a generic email asking to rate the company?

    Business Response

    Date: 06/17/2024

    Thank you for bringing this matter to our attention. We understand your concerns and apologize for any confusion and inconvenience you experienced during this process.


    Regarding the double transaction you observed, it was most likely an authorization charge, which is a common practice in online transactions to ensure the validity of the card. During our investigation, we found that you were only charged once for your purchase.


    To address your concerns and as a gesture of goodwill, we have gone ahead and refunded the charge in full. Please enjoy the products on us.

    We apologize for the difficulty you experienced in trying to reach our customer service and for any frustration this has caused. If you have any further questions or need additional assistance, please do not hesitate to contact our customer service team.

  • Initial Complaint

    Date:05/28/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contacted this business several times once I got out of the * in **** I noticed a charge on my credit card for ****** for something that I never ordered.I do not know how they got my credit card information. I keep trying to call someone in the ** and they keep telling me that they are in the **. They have very heavy accents and are hard to understand and you can tell they are not from the **. They will not work with me and help to understand how they got my credit card information. They keep insisting that I placed several orders for light bulb cameras that they sell. I never ordered anything from this company. I want my money back since I never ordered the *33323936313433373335*. This company is scamming people and getting away with it. This is not a business that I would ever do business with from the way that I have been treated when trying to track and understand how they got my credit card information. This business needs to be investigated if they are even in the **. They do not care that I did not place an order with this company. Their are a lot of scams going on today and I believe that they are involved with a scam. The date that they said I placed the order cant be because I was in the hospital because I was septic and in the hospital for two and a half months from March to **** I asked to speak to a manager in the ** who deals with fraud and they said that they are in the ** and would not give me someone that deals with fraud. I called my credit card company and asked them what was the name of the company and I was told DotCom Prod. That is how it is spelled on my credit card statement. They had no phone number listed for me to call them. I googled the company and the company came up under the *363137393238313831* I called them and they asked me for my name and I gave it to them. Then they wanted my address and I was scared to give it to them. *owever, the young lady told me the address and it was my address but I did not tell them if it was correct. I got no resolution

    Business Response

    Date: 06/17/2024

    Thank you for reaching out and bringing this matter to our attention. We understand your concerns and sincerely apologize for any inconvenience you have experienced.

    After investigating your case, we found that we could not process a refund due to a dispute initiated with your bank. When a dispute is filed with the bank, the refund process must be handled directly through them. We recommend that you continue to work with your bank to resolve the dispute.

    We take your concerns seriously and assure you that we are not a scam company. We have no way of knowing your email address, home address, credit card information, or phone number unless it was provided during a transaction.

    Our company is committed to ethical business practices, and we strive to ensure the security and privacy of our customers' information.


    We apologize if our customer service interactions were not satisfactory and for any confusion caused during your calls. If you have any further questions or need additional assistance, please do not hesitate to contact our customer service team.

Dot Com Products is NOT a BBB Accredited Business.

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