Share
![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
Business ProfileforDot Com Products
Current Alerts For This Business
Better Business Bureau is advising consumers to use caution when considering doing business with Dot Com Products. BBB has received a pattern of consumer complaints and customer reviews alleging defective products, failure to deliver orders, failure to provide refunds, failure to accept returns from consumers, consumers claim they are charged monthly for an unauthorized membership, unsolicited emails, failure to remove consumers from the email list and poor customer service.
On May 17, 2023, BBB sent a letter to Dot Com Products. On May 17, 2023, the company responded. The company states, “We have taken steps to enhance our website, rectify any issues raised by customers, and enhance the quality of our products.” They also stated they have made changes in their organization. They have opened three warehouses across the United States which help with the delivery times. They have also expanded their call center to handle customer inquiries more efficiently.
On Nov. 1, 2023, BBB issued a press release on Dot Com Products. A link to the release is provided - https://www.bbb.org/article/news-releases/29461-bbb-st-louis-warning-consumers-say-dot-com-products-failed-to-deliver-items-refunds
At-a-glance
Related Categories
Business Details
- Location of This Business
- 4122 Keaton Crossing Blvd Ste 104, O Fallon, MO 63368-8219
- BBB File Opened:
- 5/23/2020
- Years in Business:
- 4
- Business Started:
- 12/5/2019
- Business Started Locally:
- 12/5/2019
- Business Incorporated:
- 12/5/2019
- Type of Entity:
- Corporation
- Alternate Business Name
- Dot Com Product Inc
- Business Management
- John K Lewellen III, Partner
Customer Complaints
138 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
06/01/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Customer Reviews
391 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Lindsay G
07/02/2024
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.