ComplaintsforDot Com Products
Current Alerts For This Business
Better Business Bureau is advising consumers to use caution when considering doing business with Dot Com Products. BBB has received a pattern of consumer complaints and customer reviews alleging defective products, failure to deliver orders, failure to provide refunds, failure to accept returns from consumers, consumers claim they are charged monthly for an unauthorized membership, unsolicited emails, failure to remove consumers from the email list and poor customer service.
On May 17, 2023, BBB sent a letter to Dot Com Products. On May 17, 2023, the company responded. The company states, “We have taken steps to enhance our website, rectify any issues raised by customers, and enhance the quality of our products.” They also stated they have made changes in their organization. They have opened three warehouses across the United States which help with the delivery times. They have also expanded their call center to handle customer inquiries more efficiently.
On Nov. 1, 2023, BBB issued a press release on Dot Com Products. A link to the release is provided - https://www.bbb.org/article/news-releases/29461-bbb-st-louis-warning-consumers-say-dot-com-products-failed-to-deliver-items-refunds
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/24/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
On May 27, 2023 I ordered two light bulb security cameras. I received the cameras on May 30, 2023. While making a recent payment to my credit card, I noticed a charge from Dot Com Products for *****. After further investigation I discovered that they had been charging my card the ***** from May 30, 2023 until now (February 24, 2024). I contacted my credit card company and disputed the charges. I did not sign up for whatever this is that they are charging me for. I paid a for the products and shipping in full. Dot com products needs to reimburse me for the monthly charges and quit charging my card ***** a monthBusiness response
03/25/2024
It looks like he signed up for a subscription with his purchase. It is stated on the first order that he made. Since he saying he did not sign up for it, we can reimburse the $14.95 charge. We can, however, only go only back six cycles per our policy. The customer must contact us directly in order to get his reimbursement.Initial Complaint
02/21/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
On 1-26+-2024 I mailed back 3 LIGHT SOCKET SECURITY CAMERAS TO DOT COM PRODUCT.I asked them to ]return my money as a credit to my credit card, Chase/Southwest credit card.To date, they have not done that and they hang up on me when I call their customer service phone number of **************.I would like my money returned to my credit card.Business response
03/20/2024
We refunded $172.35 to the customer on 2/29/24 to her **** account.Initial Complaint
02/17/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased light bulbs/cameras. When I received the cameras, it was just simply s**** in the bulb to work as described in the advertisement but req2uired one to pay $30.00 a month for the right to use as you thought the bulbs would do. So, I immediately returned the 4 bulbs for refund in October, 2023. I have called at least every two weeks trying to get the refund they promised. They admit that they received the returned bulbs. They tell me that they are processing, or sending it to management, have it taken care of and I should receive, you will receive a confirmation within 24 to 48 hours be email, etc. I other words these people are crooked and I cannot get my money. ***********************Initial Complaint
02/13/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
On 11/3/23 I ordered 5 DCP light bulb cameras from dotcomproducts. I received the cameras on 11/7/23. Contacted dotcomproducts for return instructions on 11/21/23. Return policy states unused in same condition as received within 30 days. Dotcomproducts said would refund first half of $106.86 allow 7-10 days. Other half upon arrival of cameras. On 11/22/23 mailed **** tracking #**** 5158 2321 3326 5340 97. Package was received on 11/28/23. Contacted dotcomproducts on 1/8/24, 1/22/24, 2/5/24, 2/9/24 about not receiving refund. Each time their representative stated l was credited back on my card.Business response
05/28/2024
Thank you for reaching out to us regarding your recent order of DCP light bulb cameras. We apologize for any inconvenience you have experienced with the refund process.
After reviewing your case, we have confirmed that a refund of $213 was processed on November 22, 2023. We sincerely apologize for any delay or confusion regarding the refund status.
If you have any further questions or concerns, please do not hesitate to contact our customer service team. We are here to assist you and ensure that your experience with us is satisfactory.Initial Complaint
02/13/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I recently bought three of your cameras for use in the front of my house.1: I watched the video on you tube several times before purchasing and installing the cameras.2: It doesn't always record activity. I backed out of my garage and left the premises and nothing was recorded on my sim card.3. on the ******* video it says nothing about only getting 6 seconds of recording with the sim card, and to get the full recording you have to buy the cloud.I no longer have the boxes these cameras came in, but I can wrap them up in bubble wrap to safely send back to you for a full refund. Not telling the customer about the limitations of not paying for the cloud is misleading. I watched the ******* video several times. ******************************************* No where in the video does it say you "only get a 6 second video recording. You have to order the cloud to get the full recording." I feel like I was duped.Initial Complaint
01/30/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I ordered 6 solar lights without 2 sided tape, the salesperson called and said he could include 2 sided tape at a lower price. I agreed and he was supposed to cancel the first order. Instead I received 12 solar lights. I was charged ***** & ***** and both orders were combined as one under CAC42D159D. Therefore I had to return the entire order in order to get a refund. This cost me $35.40 in postage. The company refunded only the cost of the lights $190.16 but refuses to pay half the postage. If their employee hadn't made that mistake, I wouldn't have returned anything but since he doubled my order, I feel the company should pay at least half the postage. They refuse saying the issue has been closed since they refunded the cost of the orders. If they had just sent what I ordered that would have been the end. Their employee made the mistake by doubling my ordering and now I'm out $35.40 in postage. I feel they should refund at least $17.70 - that's half the postage that I had to pay.Customer response
01/30/2024
Forgot to include the date of the original order to DotCom, it was 12-22-23. And when I saw my bank statement and realized that were processing a double order in error, I called them and asked them to cancel the order. They claimed that order was already submitted and they couldn't cancel but when I checked the status on line, it just said "Label created".
They made it impossible to cancel the order before it was even shipped. I even received an email advising that due to the volume of orders for that product, there would be a delay in shipping. I called again and asked to cancel, they advised they couldn't cancel because the order was already processed. It wasn't until 2 weeks later that I got an email advising that they order was shipped. If any additional information is needed, please email or call me at ************. Thank you.
Initial Complaint
01/30/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
We cancelled our order on 12/19/2023 for Dot com products. We have called about four times about our refund and they have yet to refund our money. Order # A1d3d85276 order date on 12/05/2023 they took the money the same day in the amount of $140.31. I would like to be refunded in the amount of $140.31.Initial Complaint
01/30/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Bought a Light Socket Security Camera from Dot.Com using PayPal. Hard to install. I was not told prior to sale that a subscription was needed that could be $100 or $200 dollars. I called to learn how to return the product, but lost the call and could not call back after three attempts. Asked for refund through PayPal and almost immediately was emailed that a replacement would be sent. I never asked for a replacement. I complained to my credit card company who processed the refund pending further inquiry. Still waiting on PayPal. Dot.com emailed that they were replacing the bulb and when I did contact they said they cancelled the order, but instead I received a flash drive that I didnt order, but was notified of the order by email. I have not even opened the envelope it came in. I have no need for the flash drive and wonder if it is infected.Initial Complaint
01/29/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I ordered a security camera from this company. When I was setting it up it I declined the storage service that they offered. The camera broke during setup and theyre making me pay shipping back to get a refund. Additionally they keep charging me ***** a month for something Ive never seen. I have called each time and told them to cancel it then it happens again the next month. Theyre hiding behind PayPal and charging people for things they never receive. Apparently its some discount on everyday products that never shows up. This company is a complete scam and they will not stop charging me for things I dont want or receive.Customer response
02/15/2024
This company tried billing me again this month after cancelling every time but thankfully PayPal blocked it. They still will stop charging me for things I dont receive.Initial Complaint
01/16/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I purchased a light bulb camera on 12-3-2023 and after a few days I realized it was not working at night.I called the company on 12-12-2023 and they said they were sending me a replacement.When I did not get a confirmation email after awhile, I called them back and they told me I should see that confirmation email the following week.I waited 2 weeks and sent them a email saying I wanted a refund for their junk that did not work.They are ignoring me now and I want to have help getting my money back.Business response
03/13/2024
The customer can call us back and we can assist her with any questions or concerns regarding the product.Customer response
03/15/2024
Complaint: 21150361
I am rejecting this response because:
I have tried on several occasions to contact them about this issue and they do not respond. All I want is a refund. Pretty simple. They were supposed to send me a replacement product and they did not. It has been several months now and I still have not received my replacement product that they swore was coming in a week. I just want to refund.
Sincerely,
***********************Customer response
04/01/2024
I wanted to update you earlier but I was unable to get back in without a new code.
But I did contact the company by email and told them it was the last time I would contact them regarding this matter and that I really wanted my refund.
Great News, they sent me the refund.
Case closed
Thank you
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Contact Information
4122 Keaton Crossing Blvd Ste 104
O Fallon, MO 63368-8219
Customer Complaints Summary
143 total complaints in the last 3 years.
83 complaints closed in the last 12 months.