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Find a Location

Travers St. Louis RV has 1 locations, listed below.

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    Business ProfileforTravers St. Louis RV

    RV Dealers
    BBB accredited business

    At-a-glance

    Customer Reviews

    2/5stars

    Average of 4 Customer Reviews

    Customer Complaints

    6 complaints closed in last 3 years

    4 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 10/11/2019

    Years in Business: 5

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    RV Dealer

    Products & Services

    We specialize in new and used travels trailers, fifth wheels and motorhomes, even RV repairs and parts.

    Business Details

    Location of This Business
    1080 W Terra Ln, O Fallon, MO 63366-2318
    BBB File Opened:
    7/23/2019
    Years in Business:
    5
    Business Started:
    9/11/2018
    Business Incorporated:
    9/11/2018
    Accredited Since:
    10/11/2019
    Type of Entity:
    Corporation
    Hours of Operation

    Primary

    M:
    9:00 AM - 7:00 PM
    T:
    9:00 AM - 6:00 PM
    W:
    9:00 AM - 7:00 PM
    Th:
    9:00 AM - 6:00 PM
    F:
    9:00 AM - 7:00 PM
    Sa:
    9:00 AM - 5:00 PM
    Su:
    11:00 AM - 4:00 PM
    Business Management
    • Mr. Glenn Travers, Owner
    • Mrs. Jamie Daniels, Office Manager
    Contact Information

    Principal

    • Mr. Glenn Travers, Owner
    • Mrs. Jamie Daniels, Office Manager

    Customer Contact

    • Mr. Glenn Travers, Owner
    Additional Contact Information

    Fax Numbers

    • (314) 743-3113
      Other Fax

    Phone Numbers

    Customer Complaints

    6 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    05/02/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    The truck we purchased needed a repair under our extended warranty. We took the truck to show the issue, they didnt see the issue but went 7 days without contacting us to let us know they didnt see it. We went up and showed the issue. The issue was confirmed and sent to warranty. We took the truck home waiting for parts to come in. Parts came in and we dropped it off on Wednesday evening. It was confirmed the truck would be worked on ****************** We called up on Monday, to find out they were starting the work Tuesday and we would have it Wednesday. We didnt hear from them so called up there Thursday and were told the guy quit and they didnt know when it would get done. The lack of communication has cost us a lot of money out of pocket to cover the extended days it is there. We are now told it will not be ready until early next week. If they would have called us and let us know about the delay due to them being behind and then someone quitting, we could have picked the truck up - saving us hundreds and dropping it back off when they had an employee. This truck is a work vehicle and now costing us income and impacting work. This is unacceptable for a business. I tried contacting the owner, office manager, and service advisor and have not received a return phone call from voicemails left.
    Read More

    Customer Reviews

    4 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Eric C

    1 star

    06/13/2024

    I bought My camper from them in June 2023, and the sales team seemed friendly and easy to work with. I then went camping three times and found a few things that needed warranty work. I took the unit in during the off-season (January 8th, 2024) to get the warranty work done (a couple of broken outlets, a new rubber roof, and a cracked storage door). It took them till April to complete the repairs, at which time I went to pick up the camper and found that they had not done all the repairs and had damaged the flooring in the camper. I had to leave it there again so they could finish the repairs and fix the damage they caused. That night, a hail storm hit their lot and caused more damage. Since the unit was already there, I had them fix the damage from the hail after filing an insurance claim because their insurance wouldn't cover it even though it was on their lot. After receiving the repair parts, they told me it would be done on June 7th, 2024. It was not, and I was told it would be done on June 14th. After calling today, June 13th, I was informed that it still would not be done by the time they said it would. Additionally, throughout these six months, I have had to call for updates on the repairs instead of them calling me. They have now had my camper in their possession longer than I have had it in mine.

    Local BBB

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