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Atlas by TBO BankThis business is NOT BBB Accredited.
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/12/2025
- Complaint Type:
- Billing Issues
- Status:
- Answered
In October I signed an agreement for an $800 loan through Atlas and TBO Bank. Payments of $53.56 were to be withdrawn from my account weekly until the loan was paid back with interest. I made 18 payments now at $964.08, so I went to my account to see if I was close to being done with this. To my surprise and horror, it’s showing that my interest rate is 346.3653%! My $800 loan that I got to help with Hurricane preparation is going to cost me $5600.21! That is absolutely unheard of and is illegal in the state of Florida I believe. If I wanted to pay it off now, the payment would $800, so none of the payments I’ve made have even gone towards the actual loan. I have reached out to them today via email and am waiting to hear back. Please help me figure this out and put an end this insane situation. Thank you.Business response
02/13/2025
Thank you for your recent inquiry addressed to Atlas by Bank of Orrick. To ensure the most efficient handling, this correspondence was forwarded to the Atlas customer service team. The team will reach out to the customer directly to resolve any issues.
Kind Regards,
Atlas TeamInitial Complaint
01/24/2025
- Complaint Type:
- Billing Issues
- Status:
- Answered
I, a Georgia resident, was issued a loan for $2300 at an APR of 252%. The Georgia Installments Loans Act not only prevent unlicensed entities (Atlas by TBO Bank is not licensed to offer installment loans to Georgia residents) from originally offering this loan, but even if they were licensed, the APR exceeds the Georgia limit of 10% APR on such loans under $3000. I am concerned that this loan is illegal and am seeking more guidance on whether I should actually be paying back this loan.Business response
01/27/2025
Thank you for your recent inquiry addressed to Atlas by Bank of Orrick. To ensure the most efficient handling, this correspondence was forwarded to the Atlas customer service team. The team will reach out to the customer directly to resolve any issues.
Kind Regards,
Atlas TeamInitial Complaint
01/22/2025
- Complaint Type:
- Billing Issues
- Status:
- Answered
I took out a loan with Atlas. I still owe the entire amount that was loaned to me. I then noticed that the internet rate on my loan is 268.2578%. That is not legal. I would like to request that my loan is considered paid off by Atlas and my account be closed.Business response
01/23/2025
Thank you for your recent inquiry addressed to Atlas by Bank of Orrick. To ensure the most efficient handling, this correspondence was forwarded to the Atlas customer service team. The team will reach out to the customer directly to resolve any issues.
Kind Regards,
Atlas TeamCustomer response
01/25/2025
Emailed me and ask me to respond in a certain time for an offer that i will gladly accept with proof but they have not got in touch with me since it is been 3 days and time is ticking and just want this resolved asap and i did respond now just waiting for them to continue processBusiness response
01/27/2025
TBO Bank has been in contact with the customer in an attempt to resolve.Initial Complaint
01/03/2025
- Complaint Type:
- Billing Issues
- Status:
- Answered
When I first took out this loan for $1,000, the company told me the payback would be a little over $2,000, I have already paid $3,164. and when I realized that I was still being billed for this account I called the company, they told me that I still owed $1,537.14. I told them that that was insane. I went back and looked at the contract, and it was not what I agreed on, they tricked me into signing this contract. and they also said that I get double charged one for the crazy interest rate of 238.3539% and then and additional six dollars and some change a day, I can't give the exact amount I don't see it on the "contract". I need help!Business response
01/06/2025
Thank you for your recent inquiry addressed to Atlas by Bank of Orrick. To ensure the most efficient handling, this correspondence was forwarded to the Atlas customer service team. The team will reach out to the customer directly to resolve any issues.
Kind Regards,
Atlas TeamInitial Complaint
12/16/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I got a 1,000$ loan from this place and i have currently already paid 4,000 back. they are telling me i still owe them 1,200. i have asked for a settlement and they will not budge. can i be sued if i stop paying. i pay 100$ a week and says the loan will not be done until I pay them 10,000 with their APR.Business response
12/17/2024
Thank you for your recent inquiry addressed to Atlas by Bank of Orrick. To ensure the most efficient handling, this correspondence was forwarded to the Atlas customer service team. The team will reach out to the customer directly to resolve any issues within the next 24 hours.
Kind Regards,
Atlas TeamInitial Complaint
12/01/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am writing to address a concerning issue with my loan account. Upon reviewing my account details, I noticed that the reported interest rate on my loan is 208.4244%, which appears to be significantly higher than legal limits. As per the Predatory Loan Prevention Act (PLPA) in Illinois, the maximum permissible interest rate on consumer loans is 36% APR. It appears that the interest rate associated with my loan exceeds this legal threshold. I kindly request that you review my loan terms and adjust the interest rate to comply with Illinois state regulations. I would appreciate a prompt response to resolve this matter and ensure that my account reflects the correct and legal interest rate. Thank you for your attention to this urgent issue. I look forward to your prompt resolution.Business response
12/02/2024
Thank you for your recent inquiry addressed to Atlas by Bank of Orrick. To ensure the most efficient handling, this correspondence was forwarded to the Atlas customer service team. The team will reach out to the customer directly to resolve any issues.
Kind Regards,
Atlas TeamInitial Complaint
11/30/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
On 2/10/23 I got a loan for $2000 at a interest rate of 223.8% I'm trying to understand why I'm still paying and I still have a balance of $550.52. I have made 48 payments of 167.34 totally out to $8,032.32 when is loan going to be over I have paid over $6000 more than my loan.Business response
12/02/2024
Thank you for your recent inquiry addressed to Atlas by Bank of Orrick. To ensure the most efficient handling, this correspondence was forwarded to the Atlas
customer service team. The team will reach out to the customer directly to resolve any issues.Customer response
12/02/2024
Complaint: ********
I am rejecting this response because:
Sincerely,
****** ********I have not received a call or a email from atlas to resolve this issue. Therefore I'm rejecting their response. I wish for all communication to be conducted thru BBB so this issue can be resolved.
Initial Complaint
11/25/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
This bank claims I authorized a loan of $1200 with an interest rate of 394% APR. $13 and some change a day. This is illegal. The company has withdrawn over $3100 from my bank account. I am siding them for fraud. And I am reporting them.Business response
12/08/2024
Thank you for your recent inquiry addressed to Atlas by TBO Bank. To ensure the most efficient handling, this complaint has responded to directly to the customer on November 27 in an attempt to resolve.
Kind Regards,
Atlas TeamInitial Complaint
11/22/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I took out an emergency loan thinking my payments would be 132/biweekly. I login to see i owe more than what I borrowed and have made 5 payments already. This is such a scam - profiting off those struggling the most. DO NOT USE. READ ALL THE REVIEWS!Business response
11/22/2024
Thank you for your recent inquiry addressed to Atlas by Bank of Orrick. To ensure the most efficient handling, this correspondence was forwarded to the Atlas customer service team. The team will reach out to the customer directly to resolve any issues.
Kind Regards,
Atlas TeamInitial Complaint
11/16/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I just got a loan from atlas by to bank accidentally I really didn’t mean to get this loan and I haven’t received the money I would like to cancel it before I get the money becuase I really can’t afford paying the amount they askingBusiness response
11/18/2024
Thank you for your recent inquiry addressed to Atlas by Bank of Orrick. To ensure the most efficient handling, this correspondence was forwarded to the Atlas customer service team. The team will reach out to the customer directly to resolve any issues.
Kind Regards,
Atlas Team
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Customer Complaints Summary
76 total complaints in the last 3 years.
55 complaints closed in the last 12 months.
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