ComplaintsforEngaged Financial

• Initial Complaint

  11/20/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I signed up with this factoring company at the end of October 2023, they made all types of promises and haven't delivered. I waited over a week for to contracts that needed to be factored. The person I was in contact with either would go dead silent or barely respond. I have over $1800 that was supposed to be factored **** day or next day. I sent a notice of termination and have all the messages where, **** said that I could terminate at anytime if I hadn't factored any money and no buy out was needed! The communication is terrible, when I called the main number, they said they didn't even have my information. I'd like for them to release my ucc in the state of Ohio as promised!

  Business response

  11/27/2023

  Thank you for reaching out to Engaged Financial.  The delays were caused by other *** *ilings and our team needed those releases to avoid potential double factoring.  We were finally able to obtain the needed releases and were able to fund this account.  This matter has been resolved.  Thanks 

• Initial Complaint

  09/14/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Engage finance refused to terminate my *** and I did not gave them the documents and they already set up account I have several emails asking them please to terminate my *** I am getting a push back . Then they decided to gave me a email [email protected] I emailed that address and still got no reply as of yet I need a release form stating that my *** is terminated

  Business response

  09/21/2023

  Thank you for reaching out to Engaged Financial.  We show that a contract was signed from the email and company on this inquiry.  We filed a *** once the contract is signed to protect against double factoring etc.  Thanks for reaching and please let us know if you have any other questions. 

  Customer response

  09/21/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ******* *****

• Initial Complaint

  08/24/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  THEY FORGED MY SIGNATURE ON 8/22/2022 AND THEN FILED A *** FILIING UNDER MY BUSINESS AND MYSELF. THIS WAS JUST FOUND OUT A YEAR LATER AFTER GOING AFTER A LEGIT FACTORING COMPANY. IT WAS REVEALED THAT A COMPANY ENGAGED FINANCE OF MO DID A BLIND FILING. WE HAD TO SEEK OUT VIA A THIRD PARTY WHO DID THIS ONLY TO REVEAL THE FRAUD. NOW THEY ARE DEMANDING A TERMINATION FEE. I HAVE CONTACTED THE FBI/ FTC/ MO ATTORNEY GENERALS OFFICE. THIS TYPE OF FRAUD HAS TO CEASE

  Business response

  08/27/2023

  Thank you for reaching out to Engaged Financial. Our records indicate that a contract was signed. As part of our standard procedure, once an agreement is formalized, we initiate the process of filing a *** (******* ********** ****) to prevent any instances of duplicate factoring related to invoices. It's important to note that the Engaged Financial team does not undertake the signing of documents on behalf of our clients. Should you require any further clarification or have inquiries, please don't hesitate to reach out.

  Business response

  10/12/2023

  The statement about the *** being active is false and it was terminated on 9/18.  If false acquisitions continue to be made, Engaged Financial will be forced to protect it's reputation.   Our company has close to 600 google reviews and a 4.4 rating overall.  Thanks 

  Customer response

  10/12/2023

  
  Complaint: 20517393
  
  I am rejecting this response because:
  Then why are you refusing to attach the release letter as proof !! and a letter of release is industry standard !  and can be attached to this complaint !! so stop being untruthful and prove it’s been released !! that’s a standard business practice 

  
  Sincerely,
  
  **** *******

• Initial Complaint

  07/11/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  The Engaged Financial team are some criminals. They are holding my utc and trying to force to sign a contract with them since November of 2022. Ivo with Engaged Financial claim I signed a factoring contract with them, but I didn't. I still get emails asking me to send them my identity and bank info to complete my paperwork or the contract, even after asking them to stop harassing me. If I did sign a contract, wouldn't they already have my ID, social and everything? All they have is my dot and mc number which can be obtained by anyone on online on the fmcsa site. They also forged an online contract with my basic business info again which can be obtainedon the fmcsa website. I call, they argue with me and laugh, I keep telling them to stop emailing me, but different people from Engaged Financial keep sending emails asking for my identity. I have not been able to run my business because of that. I mainly want my utc released, but I will also be seeking legal advice for lost of compensation because i have not been able to run my business to support my family since 2022, and today is 07/11/2023.

  Business response

  07/17/2023

  Thank you for reaching out to Engaged Financial.  We do show that a contract was signed.  We file a UCC on signed contracts to protect against double factoring loads.  Please submit any loads that you have and we will start factoring. This doesn't stop your business from running loads, we are here to help with your cash flow needs.  Thanks 

  Customer response

  07/17/2023

  *** ****** ** ** ******** **** ****** ** * ****** *** **** **** ** * ****** *** *** *** ********* *** ********* ** ** ****** ** ******** **** ********* **** ** ****** ** ******* ********** ********** ********
  I am rejecting this response because: I would like to see the signed contract along with any supporting documents including my identification, because identification is required to sign a contract.
  
  Regards,
  
  ****** ****

  Business response

  07/24/2023

  Thank you for reaching out. Once the contract was signed, a copy is sent to your email. Our team would be happy to provide another one if needed. Please don't hesitate to contact us. Thanks!

  Customer response

  07/25/2023

  *** ****** ** ** ******** **** ****** ** * ****** *** **** **** ** * ****** *** *** *** ********* *** ********* ** ** ****** ** ******** **** ********* **** ** ****** ** ******* ********** ********** ********
  
  I am rejecting this response because:
  
  Regards,
  
  ****** ****

• Initial Complaint

  06/28/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Signed up with this factoring service the process explain to be simple and easy for a percentage. I would receive my money from brokers at the time I got the account or open up the account. I was seeking payment from a broker for a future work that I didn’t wanna wait for and I named the broker so they had the information. Once I submitted my invoices they told me the broker had an F, and so therefore I would not be able to get payment. this was the only reason I set this account app now I am not receiving payments in the 24 hours and paying the percent for that next day payment weekend, holiday, wrong submission. It’s been difficult to properly submit what I need and then get paid. The communication went from speaking with one person to speaking to three different people. After the initial account set up, which I was unaware that was going to happen sales is different from processing they have a portal which lists my payments, which I was not aware of until I had begun you know other submissions to get paid before I received any money whatsoever. I requested a letter of release on three separate emails and still have not been contacted to receive this letter. I’m going to request again attached is the email I sent today. On other sites they advertised as triumph pay . I did not realize this is the same as engaged Financial I want to discontinuing using the ***** ******* service. It’s been more of a hassle than a helpful tool to get paid.

  Business response

  07/01/2023

  Thanks for taking the time to reach out.  After reviewing the account it does appear that a load was hauled with an unapproved broker.  We offer the ability to check credit on brokers to confirm they are approved for factoring.  We do have options for same day funding if needed.  That will need to be communicated with your account rep to choose the appropriate funding option to meet your needs.  If you have further questions don't hesitate to reach out to our customer service.  Thanks! 

• Initial Complaint

  06/20/2023

  Complaint Type:

  Order Issues

  Status:

  Unresolved

  More info

  Engaged finance 10812 NW Highway 45 Parkville MO 64152 has fill a ucc on my trucking company flash transport llc I have never done business with them or provided the legal documents to do business with them an they refuse to deactivate the ucc for my company this is keeping me from doing business with the other vendors I work with I need this ucc removed

  Business response

  06/26/2023

  Thanks for reaching out to Engaged Financial. We show that a contract is signed.  Once a contract is signed Engaged Financial files a UCC to protect against double factoring loads.  Please reach out to your rep for any other questions.  Thanks! 

  Customer response

  06/26/2023

  *** ****** ** ** ******** **** ****** ** * ****** *** **** **** ** * ****** *** *** *** ********* *** ********* ** ** ****** ** ******** **** ********* **** ** ****** ** ******* ********** ********** ********
  I am rejecting this response because: I’m not interested in the service of engaged financial as I never planned to do business with them I never sent in the documents they ask for so how can a ucc be filed on my company this is last call for the service I will seek legal action for termination of the contract as this is a shady business act there is 30 complaints on this company for they way they have done small business ppl no one wants your services 
  
  ******** **** *******

  Business response

  06/27/2023

  As mentioned before, once a contract is signed we file a UCC.  We show that a contract was signed by you on behalf of your company.  Thanks 

  Customer response

  06/27/2023

  *** ****** ** ** ******** **** ****** ** * ****** *** **** **** ** * ****** *** *** *** ********* *** ********* ** ** ****** ** ******** **** ********* **** ** ****** ** ******* ********** ********** ********
  
  I am rejecting this response because: I have ask you several times to drop the contract as it’s forged pdf signatures that have wrong info regarding my company there is no ein/tax# I’m not interested in your services an will not be forced to do business with I owe you ppl nothing an will not pay your termination fee of said $2300 we will just go to court I’m done with dealing with the bs scam this company try’s to get over on ppl the ucc-3 form has been filed 
  
  ******** **** *******

• Initial Complaint

  05/31/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I signed up with this company yesterday for factoring but yesterday afternoon decided to go with another company instead and sent an email letting **** ***** know that I would not be moving forward with them. Today I get an email from the factoring company I am trying to get set up with saying they already filed an UCC and when I reached out to **** to get this removed or a letter of release he told me he could give me the same rate or I could email and try to cancel but he couldn't guarantee that I could. This is slimy slimy business practice as I never even sent them any loads to factor.

  Customer response

  06/07/2023

  Hello, I submitted complaint number ******** on 5/31. The company has agreed to issue a letter of release so I would like to close this complaint at this time. Thank you for your help in resolving the matter.

  
  

  T**** **** ****** ****** ********** ******* **** ****** * ******

  
  

• Initial Complaint

  05/30/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My private information was accessed on 5/15/23. During this time my daughter was in the hospital and no one authorize this transaction. I have contacted company by phone and email and the company fails to send a letter of release.

  Business response

  06/02/2023

  Thanks for reaching out.  We do show that a contract was signed to factor with Engaged Financial.  Our records indicate that *****n reached out to Engaged Financial and inquired about factoring.  Our representative helped him through the process.  Please let us know when you are ready to factor your first load and our team will be happy to assist. 

• Initial Complaint

  05/18/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  On April 19 2023 an associate of engage financial forged my signature on their contract to obtain a UCC-1 to send out the NOA without request to try and force carriers to work with them. On April 19 I didn’t even have operating authority which wasn’t granted until may 9, 2023. Engage financial doesn’t practice in trustworthy business practices and are to be avoided at all cost. They have stole my business identity and signing up with companies with my operating authority. It’s time engage financial fraudulent activities catch up with them. They refuse to produce a signed contract. They forged my name on their NOA and emailed it to me like I signed it. Send me a confirmation email of the contract not a fake pdf with no time stamp or it’s litigation time.

  Business response

  05/22/2023

  Good afternoon and thank you for reaching out.  Engaged Financial does not forge signatures of carriers and we will vigorously defend this claim.  We have correspondence with your phone number confirming information and speaking with one of our representatives.  We did not use DocuSign and unable to confirm the screenshot you attached and that document appears to be with a broker and not Engaged Financial.  If you have any further questions please reach out to your representative. Thanks! 

  Customer response

  05/22/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered] 
  Complaint: ********
  I am rejecting this response because: There’s nothing else to discuss. I didn’t sign anything I have proof of rejecting engage financial offers. My lawyer has reached out asking for a signed contract or we’ll see you in court because engage financial is not above the law and from the claims on here I’m not the only victim. 
  Regards,
  ***** ****

• Initial Complaint

  03/28/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Engaged Financial entrapment procedures after harassment phone calls demanding I sign up for services before my business ever started is now refusing to remove UCC filing’s I have no financial debt with them and have requested termination only to be denied and refused there goal seam to be to trap and destroy business starting off all I need is a release I owe no debt last email clearly stating I am not eligible for buyout of a contract this company is clearly out to ruin businesses and geared to trap people with misleading information

  Business response

  04/03/2023

  Thanks for reaching out.  We show that you signed a contract with Engaged Financial to factor.  We are happy to provide the factoring services once you have loads ready to factor.  Please reach out to the EF team if you have other questions.  Thanks 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩