ComplaintsforEngaged Financial

• Initial Complaint

  10/01/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I started a trucking company and recited a call about a gas card with other services like credit checking for some companies. They probably me motioned they were a factoring company but I did not mention that I would be under contract with them. When I went to do business else where they sid not permit me to putting a ucc letter on my account. When I asked the to remove it kindly they did not and asked me to go threw the process per the contract even though I never used there services not once. Now they are holding me for 90 to 120 days before they release my company. My company ******** **** ****** ****** ********* 

  Business response

  10/10/2022

  Thank you for reaching out.  We let potential clients know that we are a factoring company and provide accounts receivable financing.  We also offer other services along with factoring that help carriers run a trucking business. When a contract is signed we start the underwriting process and one of those steps is filing a UCC. Please reach out to your sales rep if you have any questions.  Thanks 

• Initial Complaint

  08/24/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Back in August 2020 I got my operating authority with the **** and started looking for factoring company in November 2020. I got call from ***** ******** ( Engaged financial). During the conversation he explained to me to send him copies of my CDL, EIN and others documents for the setup. After sending the documents I was asking him lot of questions because I didn't know nothing about the factoring business. He told me that he was busy and it would be better that he send me a sample contract to read and then call him back with specifics questions with pages and paragraphs # from the contract. He then sent me an email: it was a docusign file. I didn't know nothing about docusign back then so I call him. He told me that I should click on the link to be able to view the sample contract: "if you like it,we proceed if not you don't take it". He assert to me. I proceed and was surprised to see my name and signature in all the required areas. I after reading I asked him about "RECOURSE ". After he explanations I told him that I was new in the business and cannot deal with that:"RECOURSE company ". He said ok. Few weeks later I found a factoring company that was sweatable for me and tried to do the setup. That company called me and said that Engaged financial is still holding on my UCC. I call ***** back, but he said he will never going to release my UCC #. "M***** F*****, why you don't wanna give me your money!?... I'm not releasing it for you to go sign up and gave someone else the money " he told me. I told him that he cannot force me to work with him. Since then until now I can't factor a load. He's ruling my life and business to the ground. Sometimes I have to set more than 2 weeks at the truck stop until I get paid for the previous load I dropped to be able to afford the fuel. I beg BBB for help to get my UCC released. I have 3 little children to raise and would not allow Engaged financial to rule their life. Thank you for your help and support! ******

  Customer response

  08/30/2022

  The company has agreed to release me this week. I consider this matter resolved. 

• Initial Complaint

  06/17/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  In an attempt to gain some information on working with Engaged Financial (a factoring company) I was told to sign a document to move forward with an explanation on what I may or may not be getting myself into IF I was to decide to use them as the factoring company for my new business. After multiple attempts to speak with my sales rep *** ******. I NEVER received a phone call. He would only communicate via text message or email and REFUSED to answer my calls. After further investigation, the document he asked me to sign to move forward was a 24-month contract that I did not agree to. I was not made aware of what I was signing as it was never discussed and never explained. I was told the explanation would come after said signature. I have made multiple attempts to contact the company with multiple refusals of a return phone call from anyone. I have not given them any of my personal information Ex: My driver's license or W9 information despite the request and have never given them any money, nor have they given me or my business any money. Despite this, they are refusing to release me from said contract. They have a lien on myself and my company through the secretary of state via a UCC Filing that was filed unknowingly and without my consent. My company is quite simply asking for a release letter, as we are not only unable to not use any other factoring company if we so chose too, but we are unable to obtain a business loan of any kind. In addition, I feel that others should be warned of this deceitful and conniving behavior as we have found online that we are far from the only company this has happened to as they seem to pray on new businesses. This contract was signed and filed with the Secretary of State on 5-10-2022 under file #******** from a third party under the name of ***** ********* ********* ***** *** ** *********** **.

  Business response

  06/20/2022

  Thank you for reaching out to Engaged Financial.  We only file a UCC once a contract has been signed.  We show that you signed a contract with Engaged Financial and we are happy to factor your loads when you are ready.  Please reach out to your rep if you have any questions.  Thanks! 

  Customer response

  06/20/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
  
  Complaint: ********
  
  I am rejecting this response because: Submitting my signed contract is not an explanation to the denial of a request for release.  My company never denied signing a contract, the complaint was the lack of explanation of what we were signing and the coercion that led to signing said contract. In addition, per the contract my company is being listed in ********** ********. Which it is not. This company cannot pick up the phone to explain there wrong doing nor can they get there information correct. I will not be held liable for a contract that has my information falsified on it. How do I propose to trust a company to pay me when they can't even get a simplified contract agreement correct. 
  
  Regards,
  
  ******* *****

  Business response

  07/15/2022

  Our team has reached out to discuss your account originally and also reached out last week.  When the contract is signed we do file a UCC to ensure that loads are not double factored with other factoring companies.  If you would like to discuss this again, please reach out to our team.  Thanks 

• Initial Complaint

  04/15/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I have a trucking company I had for two years but this year I just not getting things off the ground so When I got this factoring company I really didn’t have anything legal but two years later I tried to get a factoring they said u got one my business wasn’t off the ground they also renewed a contract I never signed and they didn’t give me a heads up

  Business response

  04/19/2022

  Thanks for reaching out.  We would like to understand what is being asked, please give us a call to discuss.  

• Initial Complaint

  03/24/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  So on March 14 2022 an ILLEGAL UCC WAS placed on our business. I was seeking a factoring company and I received a call from the *** senior executive and was interested in there service but my business partner was never provided with a contract agreement and SBA Subornation documents needed to be signed by owners and this company forged our signatures and is refusing to remove this UCC filing on our business preventing us from doing business with anyone. I told them to cancel out this factoring and wanted documents with our signatures . This company NEEDS TO REMOVE THERE UCC LIEN AND FORWARD DOCUMENTS TO MY EMAIL IMMEDIATELY. We don’t want to do business with a company that is shady and unethical. We DONT WANT THERE SERVICE I VE TOLD THEM WE ARENT INTERESTED IVE NEVER FACTORED A LOAD WITH THIS PLACE AND NEVER WILL TRUST IS GONE OUT THE WINDOW DONT FEEL COMFORTABLE WITH SCAMMERS HAVING MY BANK INFO

  Business response

  04/08/2022

  Thank you for reaching out.  This was resolved on April 4th per the attached email that was sent *******************************.  Our team did not forge any signatures and would appreciate if these types of accusations were not used.  We do file UCC's once a contract is signed per our agreement.   Have a good weekend. 

• Initial Complaint

  02/02/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I recently signed with engaged financial and I am new to factoring the guy talked me right into signing the document. It says nothing about how long I am to be with them or anything about termination or about filling a ucc on my buissness. I wanted out of the contract because I found a better factor company but they will not release me or even contact me and I didn't even factor a load through them. They get you when your vulnerable. I just want to be terminated from their company and be released or I will be taking legal action against them. I felt as if I was forced to sign the document.

  Business response

  03/09/2022

  The below is a carrier that is factoring with us currently and has open balances.  They signed a contract with Engaged Financial and we are factoring loads. We have been in contact with the carrier over the past month.  

   

  Thanks!

• Initial Complaint

  01/03/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Engaged credit brokers approved of a load my company hauled but after I hauled it and sent in my bol and rate con they told me it was denied after ***** ******* sent a email confirming the broker was approved the company didn’t want me to speak with any supervisor I basically had to beg a plea to speak with management they say they where following protocol by not letting me speak with supervisor then I spoke ***** ****** who basically apologize on behalf of the company and admitted even that it was they mistake they are still not buying the invoice and we are responsible from getting our money from a broker they suspect of fraudulent behavior then she finally after constant begging to put me through to higher management to get this issue resolved that was obviously there fault she put thru to **** ****** who basically advised me he was highest up in this company and he was totally backing his company mistake he apologize after talking so rude and aggressive but to all him and his company could do is give me a temporary expedited letter certificate of release so I can try and get my money directly from the broker through quick pay the some of money amount was 4,665 dollars that they basically told me sorry we told you we will factor but now we can’t pay you but we can temporarily release you so you can try to go collect from the broker personally I’m asking that engaged financial terminate our existing contracts on those terms and there mistake I have a email attached below of a company employee saying this to me I asked that all contact agreements amongst us be terminated immediately

  Business response

  01/04/2022

  Thanks for reaching out to Engaged Financial.  We currently have an aging balance with the carrier and haven't received consistent invoices to factor.  This carrier would be eligible for release once the account has a zero balance. Thanks! 

  Customer response

  01/04/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
  
  Complaint: ********
  
  I am rejecting this response because:
  
  Regards,
  
  ******* ******* when will the exact date of release be?

  Business response

  02/14/2022

  Engaged Financial has already provided the necessary documents to *** ********* on 1/6.  Thanks! 

• Initial Complaint

  11/16/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Consistently make accounting errors. Advertise same day pay. Then forget to send a wire out. Mix up accounting documents.

  Business response

  11/22/2021

  Thanks for reaching out.  We will be on contact to discuss you complaint.  

• Initial Complaint

  11/15/2021

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I SIGNED A AGREEMENT WITH ENGAGED FINANCIAL LAST YEAR I FOUND OUT THEY PUT A LIEN ON MY COMPANY AND I IMMEDIATELY CONTACTED THEM THEY TOLD ME I HAD TO WAIT TILL THE CONTRACT WAS OVER I NEVER USED THERE SERVICE FOR ANYTHING I NEVER FACTORED 1 LOAD WITH THEM NOW THIS YEAR THE AGREEMENT IS UP THEY ARE NOT TRYING TO RELEASE ME FROM THERE COMPANY I CALLED ENGAGED FINANCIAL COMAPANY TO SPEAK WITH IVO BALTIC, HE REFUSES TO ANSWER MY CALLS TO TALK TO ME I SENT HIM PROPER TERMINATION NOTICE & THE NOTICES DEPARTMENT AS WELL THEY STILL REFUSES TO DO ANYTHIGS ABOUT IT. THIS IS ONE HORRIBLE COMPANY ALL I WANT IS TO BE DONE WITH THEM ALL I WANT IS TO BE RELEASE FROM THERE COMPANY THE UCC HOLD OFF MY COMPANY AND THE LIEN AS WELL. I HAVE DONE EVERYTHING TO GET THIS RESOLVED IN THEY ARE ALSO RENEWING AGREEMENTS WITHOUT MY PERMISSION & SENDING NOTICE OF ASSIGNMENTS TO BROKERS WITHOUT INFORMING ME ABOUT ANYTHING I HAD TO LEARN THIS FROM OTHER COMPANYS I DEAL WITH LIKE * * ******** EMAIL ME ABOUT THEM IN I HAVE EVERY DOCUMENT!!!! I'M OVER THIS COMPANY CAN SOMEONE PLEASE HELP ME AT THIS POINT THANKS

  Business response

  11/17/2021

  Our team emailed the carrier with resolution to the complaint.  Thanks! 

• Initial Complaint

  11/15/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  ENGAGED FINANCIAL IS NON-RESPONSIVE AND REFUSING TO SEND A RELEASE OF OBLIGATION LETTER. OUR COMPANY HAS PAID ALL AND ANY FINANCIAL OBLIGATIONS TO ENGAGED FINANCIAL AND THE AGREEMENT HAS EXPIRED. IN MARCH 2021 AND AUGUST 2021, ENGAGED FINANCIAL'S REPRESENTATIVE, BREACHED THE AGREEMENT BY DENYING PAYMENT TO MY COMPANY AFTER ENGAGED FINANCIAL RECEIVED ALL DOCUMENTATION AS OUTLINED IN THE AGREEMENT. I SENT MULTIPLE EMAILS INFORMING THEM OF THE BREACH AND IMMEDIATE TERMINATION OF THE AGREEMENT. HOWEVER, ENGAGED FINANCIAL NEVER ADDRESSED THE BREACH OF AGREEMENT ALLEGATIONS. AFTER THE AGREEMENT EXPIRED ON NOVEMBER 5, 2021, SEVERAL EMAILS WERE SENT TO ENGAGED FINANCIAL REQUESTING A RELEASE OF OBLIGATION, BUT TO NO AVAIL.

  Business response

  11/16/2021

  The carrier signed a contract and Engaged Financial factored all approved loads when provided.  We have reached out to the carrier to discuss next steps on the account.  Thanks! 

  Customer response

  11/16/2021

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered] 
  
  Complaint: ********
  
  I am rejecting this response because: As of this complaint, Engaged Financial has not provided our company with a RELEASE LETTER. Engaged Financial has not communicated with anyone at our company regarding this matter.  Engaged Financial is acting in bad faith, they are misrepresenting our company without an agreement, and they are maliciously causing financial harm to our business.  We will proceed with fighting this matter legally. 

  
  Regards,
  
  ******** *****

  Business response

  11/17/2021

  Please see attached that was sent in regards to your inquiry.

  Our team has reviewed your account and all outstanding balances have been received. Please see the attached release
  letter from Engaged Financial, LLC. Best of luck to you and stay safe. Should you need anything else from EF don’t
  hesitate to reach out. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩