Business ProfileforKC Quality Foundation Repair, LLC

Back in October of 2022, we had KC Quality come out to our house to assess our foundation after we had noticed many sheetrock cracks and several large cracks in the garage. They were the third company to come out. They quoted us 11,600 at the time for a Piering job. After several months break to reconsider, we came back to them in February of 2023 for the same work. Their prices had increased which was fine due to natural inflation. Because Kansas City has such an epidemic of cracking foundations right now due to bad drought, every company is booked MONTHS in advance and we were trying to get it fixed and sold before our second child comes in June. So they sent us a new updated contract with the new price and we asked what was needed to be done to get on the books. They informed us (all of this visible in email corespondents attached) that we needed to return the signed contract and pay 25%. We ended up paying what WE THOUGHT was a deposit to hold the spot, and they never corrected us, and their contract does not state anywhere that its a non refundable deposit, but that 25% is needed for work to commence. Well, we ended up paying for a structural engineer to come out and asses the property and he gave his verified report and approval that the property does NOT need any structural fortifying after all. Once we found this out we reached out to KC repair to cancel our appointment and ask for the 25% refund as no work has been done and no where states that its non refundable. They refused. Stating that it's "company policy" but refused to show me that in writing. After speaking to our attorney, she showed me that in paragraph 11 of the terms and conditions of their contract it gives us right to claim on defective work by support of a report from a third party inspection (i.e. the structural engineer). I have sent them those documents and emailed and called, and have not gotten any response. They will EASILY fill my spot with other clients, I just need my money back.