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Find a Location

Smart Foundation Repair and Basement Waterproofing has 1 locations, listed below.

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    Business ProfileforSmart Foundation Repair and Basement Waterproofing

    Foundation Repair
    BBB accredited business

    At-a-glance

    Customer Reviews

    4.46/5stars

    Average of 39 Customer Reviews

    Customer Complaints

    5 complaints closed in last 3 years

    3 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 10/10/2021

    Years in Business: 5

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Foundation repair and basement waterproofing for residential and commercial customers.

    Business Details

    Location of This Business
    5520 Raytown Rd, Raytown, MO 64133-3316
    BBB File Opened:
    12/10/2019
    Years in Business:
    5
    Business Started:
    10/24/2018
    Business Incorporated:
    10/24/2018
    Accredited Since:
    10/10/2021
    Type of Entity:
    Limited Liability Company (LLC)
    Hours of Operation

    Primary

    M:
    Open 24 Hours
    T:
    Open 24 Hours
    W:
    Open 24 Hours
    Th:
    Open 24 Hours
    F:
    Open 24 Hours
    Sa:
    Open 24 Hours
    Su:
    Open 24 Hours

    Customer Complaints

    5 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    08/01/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I hired this company to do foundation repair, basement waterproofing, and garage floor lifting and repair. The project took place from January 26th 2023 through February 3rd 2023. The company did not pull permits for the job. The electrical outlet installed for the sump pump is not up to code. The i-beams that they placed in my basement to support the walls, are not secured correctly or safely. They did not lift my basement floor. They installed piers around my garage, they did not have those inspected by the city to ensure they are safe, and up to code. They excavated around my garage in order to install the piers, they did not back. ***** those holes and I now have craters all around my garage. They damaged my sewer line broke it, they repaired it but did not get it inspected. The estimate that I signed in November of 2022, outlines what they are to do and that has not been done. They did not have a structural engineer. Look at my home. The warranty that that I signed in November of 2022 has been changed several times with my signature cut and pasted from November to the new warranty dated after January of 2023. I did not sign that document nor was I aware it had been changed. I have asked the company to fix all of the issues, they refuse to get a safety inspection on the piers. My first meeting, they agreed in person to fix everything as well as in an email. Then they came back and said they would not. I paid $40,000 for this project. There are other things as well. Just too much to put here.
    Read More

    Customer Reviews

    39 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Amy R

    5 stars

    08/16/2024

    We’ve had two projects done, both to quickly remove water in the basement and to stabilize foundation walls. Both project teams have been professional, efficient, on time, and thorough. They’ve answered questions to explain why and how certain strategies will work for our home. They have been respectful, and cleaned up so well before going! I wish I could remember all of their names: Salesman Anthony, foremen Eddie and Christian and Tello. There were others too… Thank you!

    Local BBB

    BBB of Midwest Plains

    BBB Reports On

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