ComplaintsforSpring-Green Lawn Care

• Initial Complaint

  02/09/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Last year they were retained to start up the sprinkler system and see it was working correctly. They started but never checked as my neighbor called a few weeks later when they noticed one Zone was running a number of time everyday. They said it was always going and water was running down to the sidewalk. As I was out of town, I asked them to go into house and shut the water down to stop.Got a water bill for over $560.00 dollars for that period even though I was not in the house and the sprinkler was the only item running. Called their office and told them about it and the women I spoke with said someone would call. Still waiting. Fired them for that part of their service and have also removed them from the Grass Cutting. Had problems with ***** before and have heard from another person how rude he can be. Stay away as nicer people out there.

  Business response

  03/05/2024

  We are sorry that you were not satisfied with our service.  We set up your service in April.  The leak was found in July.  The system was checked when it was set up in April.  We met your sister and brother-in-law, long time customers, at your house while you were out of town to look at the system and complete the turn on.  Everything was fine when we first turned on the system.  Unfortunately, you did not continue with our service once the leak was found, so we were unable to correct the situation to your satisfaction.

  Customer response

  03/05/2024

  You never checked the heads not the timing of the system. Lost over $567.00 (one month water bill) due to this and after calling your firm then being told someone would call back. No one did and after four months, realized you didn't care. Decided I would never allow your firm back for anything and terminated your grass service also. ***** you have a bad reputation for dealing with clients as I have run into this since about you. Work on your people skills

  Customer response

  03/05/2024

  Was going to say more but what is the use, they have the wrongs dates, American water came out in **** to check for leaks due to usage as system was off in May and major usage was **** not July. Records prove that. I am happy they are gone and ***** is also happy I am gone also.

  Customer response

  03/12/2024

  They made no effort to do anything and lied about dates so how can anyone believe them about anything. Dates are something that can be verified but would no good with them. Thanks and will post on ****** now.

• Initial Complaint

  02/02/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Beginning in June, they missed treating 1/4 of my lawn which went unresolved month over month to the end of the season. Each time I called there was a different excuse (july-rain, aug-browning, sept-be patient) for why that section of lawn looked different. I was told each time that I was scheduled for a service call in the next couple of weeks which should resolve the issue. By August that section of the yard was overgrown with weeds and had not greenedup like the rest of the yard. During my lunch hour each day I went outside and pulled piles of spurge and other weeds. There were also large sections of nutsedge that they were never able to kill. Their employees don't speak English. Their Svc Mgr gave me his cell phone number and said call this number and I will interpret. I asked for someone to look at the lawn. I saw their truck drive into my culdesac and slow down as they passed. Noone bothered to walk the yard. In Sept, they showed up three times in one week and I stopped the last two attempts to spray which would have killed the lawn. By mid-September I stopped service and purchased two types of weed killer spending $50 to treat the area. IMO, we are even. The owner came to my home with no desire to resolve the issue, claiming browning. I have a vm msg where they claim it was excessive rain. Make up your mind. Also, didn't care that a customer can't communicate with his employees because he said "its hard to find people who want to work." I would not have continued a second season had I known they were having staffing probIems and I would have to work so hard to have lawncare. Satisfaction guarantee is bogus. I'm in collections over $45. What is the end

  Business response

  02/07/2023

  Mrs. Called in June and said that her lawn is yellow, she has irrigation system and is watering.  Our field manager went out and found the lawn was very wet, felt overwatered, was spongy in areas, he took multiple photos of her entire lawn, even pulled up a piece of grass and diagnosed that the lawn had a fungus.  With our hot and humid weather fungus is a very common problem in May and June for our area.  He also took a photo of the height of the grass which was well below 4" which is the  proper height to mow the lawn, cutting the lawn shorter can cause additional stress to the lawn that is already stressed with fungus.  7/22 Mrs. called and stated that one side is yellow and she is now seeing an excessive amount of weeds on that side so it appears that we didn't spray any of the side yard.  She also said she saw someone come a few weeks ago to look at lawn he whipped into the cul de sac and turned around and left.  Our field manager spoke to Mrs. Witte and went over her concerns and stated he would have the technicians spray more thoroughly, he also suggested the fungicide program.  Said that side is very wet must be some sort of drainage issue or overwatering because the lawn is extremely wet.  Mrs. was very upset that the technicians didn't speak English and that is why the weeds never went away.  She even told our owner in October "I know you're not paying them anything to do this" (referring to our Hispanic workers), he then explained that is NOT the case we pay all of them prevailing wage.  We do not have staffing issues, we were fully staffed all season, however as we told her since we cannot attract people locally we have had to expand our search regionally.  We told her that she can call our office and speak to them or a manager anytime she has any questions or concerns and they would be more than happy to come out and meet with her.  We would then pass the information on to our lawn technicians.  We offer free service calls and we tell everyone if you have 1 weed or 20 call, text, email and we can have someone out within 24-48 hours to get them sprayed for you.  This is a partnership and we provide a service and apply the treatment to the lawn.  We are on the customers lawn every 4-6 weeks, they see their lawn everyday so if there's a concern you just have to call us and we will come out and spray.  Cutting the grass taller also allows for the ground to be more shaded, thus keeping the weeds down.  There are many variables as to why there are weeds in the lawn.  Yes, we did have 14" of rain at the end of July in a very short amount of time and after the drought that we were in this caused the weeds to pop.  It happens were dealing with mother nature.  Mrs. refused to listen to anything we said and was very upset and certain that all of the issues were because we didn't hire English speaking technicians.  Our Spring Green guarantee is if you are not satisfied we will refund the last application which I did refund one of the applications she owed us for, however she was past due on her account at the time so there was still a balance of 45.00 on the account.  We explained this to Mrs. and she refused to pay it and we told her we would have to send it to collections at which time she told us if we did she was going to the BBB.  I have additional photos of Mrs. Lawn as well it just wont allow me to add anymore showing that it was not full of weeds as she claims and also showing the discoloration of the lawn caused by fungus.  We offer a fungicide program to combat this.  

  Customer response

  02/08/2023

  Complaint: ********
  
  I am rejecting this response because:

  I never called and said my lawn was yellow.  My lawn has never been yellow but it was clear the June treatment was not applied to the entire yard.  I said the section of lawn next to the driveway on that side was not greening up like the rest of the lawn, which also explains why I only have weeds in that section of the lawn.  I have no issues with fungus and have not treated my lawn for fungus.  Every month I called on this issue the response was, you are due for a treatment in a couple of weeks let's see what happens after we treat.  This happened in June, July and August.  My account was credited $45 not because of this previous issue but because the September spray was supposed to be specifically to address the weed issue and not a monthly treatment that showed up on my bill.  The billing was only removed after I called again to explain being billed for September.  That week was a disaster.  They showed up three times in one week.  After the first spray I had to place my work call on hold to run outside to stop them.  They don't speak English so it was a challenge getting them to stop while my work call remained on hold.  They showed up a third time and I stayed outside with the tech until he understood he needed to call the Manager.  He called and I explained what was happening and the response was Oh sorry.  That person is no longer with the company and I am not surprised.  That is horrible customer service on top of what was not going well to begin with.  When the owner came to view the lawn I showed him all the weed growth which he disregarded and asked him to show me evidence of a fungal problem and he could not and said it was called a browning issue which isn't even mentioned here.  Since I provided the voicemail message he is now changing his story. He is correct that his service manager drove by without stopping to view the lawn.  I also never made comments about what he is paying his workers but that it wasn't my problem he could not find help and resorted to using workers that could not communicate with his customer. He must have me confused with another customer because.  This is horrible customer service no matter how you look at it. Bottom line here is that they still want me to pay them for the June spray they botched that carried through the entire summer.  Had I not stopped his workers from spraying three times in the first week of September he'd be on the hook for a new lawn that would cost alot more than $45.  I spent $50 on weed killer because their only solution was excuses.  This is not my first lawn and not my first home but my third and this is the first issue I have ever had with terrible lawn service.  A friend of mine uses an individual for their lawn and that person said they have one of the worst reputations in the business for ripping people off.  
  
  
  Sincerely,
  
  ********* *****

  Business response

  02/09/2023

  We offer Free service calls and in looking at the service history we did come out at no charge July 28th & August 21nd

  Aug 26th we performed your Next scheduled visit. to get you back on a consistent service schedule. I have no records of any visits the 1st week of Sept. Our guarantee is that is your not satisfied with our service we will refund you your last visit. We did this on October 17th.
  

• Initial Complaint

  06/27/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have use Spring-Green lawn care last year for servicing my lawn with a prepaid payment for the whole year (no contract). I have called to complain about the service and told them that I don't want to continue for next year. This year, I went ahead with another service provider, who has already provided their first service. Spring-Green seems to have sent a text a day before the service while I was out of country and serviced the lawn (I have video showing hardly 2 minutes of application in 10,000 sq ft and 2 days after the service was provided by another company) and sent an invoice. As soon as I was back in the country, I have called them and told that I neither requested the service nor acknowledged the service text that I got late. They not only keep sending the invoices, but also threatening to submit to collections. This is so unprofessional, so I want them to cancel the invoice as it was never requested.

  Business response

  06/29/2022

  Mr. signed up for the service in 2021. It states clearly on everything we send out that services continue year to year until customer notifies us to cancel.  The customer did not call last year to express that he was not happy or that he wanted to cancel the service.  The last time we spoke to the customer last year was August 30th.  We record all of our phone calls and I have checked all of our records.  He is correct, there is no contract, so there is no autorenew, the service just continues from year to year until you call to cancel same as any other service you receive, cable, internet, etc.  We mail and email out several prepayment notifications giving you the option to prepay, however this is not a requirement for services.  We texted the customer the day before the treatment on 4/3, applied treatment on 4/4 and customer called in on 4/15 to cancel the service.  

  Customer response

  06/30/2022

  Complaint: ********
  
  I am rejecting this response because:

  1) I am not sure how to prove, but I did mention that I do not want to continue the service post the services that I already paid for when I called in August.

  2) Utility Services (essential) are different from lawn-care (non-essential) services and assuming that the customer still wants to continue service without consent and performing the service with a day notification when I was out of country doesn't work

  3) I want the Invoice to be cancelled as it's a service that didn't provide any value to me 
  
  
  
  Sincerely,
  ******* *******

• Initial Complaint

  06/23/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I contracted with this company to cut my grass and the stated price was $42 a cut. When I received the bill, the charge was for $123.00; when I called the company they told me two things that were new to me: first that there is an up charge for tall grass and that's what the charge was for. (This is not stated in the contract.) And second that a third party does the billing and they made an error in charging me for that without notifying me first. I tried calling them several times before i received a response. They have quit cutting my grass until I pay. I have found another company to cut my grass.

  Business response

  06/27/2022

  We have reviewed the account and the notes and have contacted the customer. After further review we have corrected the error.  We talked to customer about this and all is resolved.  

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