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Find a Location

5 Star Auto Plaza has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • 5 Star Auto Plaza

      3690 W Clay St Saint Charles, MO 63301-4433

      BBB Accredited Business
    • 5 Star Auto Plaza

      1000 Lakeside Plaza Lake St Louis, MO 63367-1466

    Business Profilefor5 Star Auto Plaza

    Used Car Dealers
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    3.63/5stars

    Average of 27 Customer Reviews

    Customer Complaints

    24 complaints closed in last 3 years

    15 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 2/11/2014

    Years in Business: 27

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Car Dealer

    Products & Services

    We carry a wide range of used cars, trucks, SUVs and minivans. 

    Business Details

    This is a multi-location business.

    Find a Location

    5 Star Auto Plaza has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • 5 Star Auto Plaza

        3690 W Clay St Saint Charles, MO 63301-4433

        BBB Accredited Business
      • 5 Star Auto Plaza

        1000 Lakeside Plaza Lake St Louis, MO 63367-1466

      Location of This Business
      3690 W Clay St, Saint Charles, MO 63301-4433
      BBB File Opened:
      8/25/2008
      Years in Business:
      27
      Business Started:
      5/23/1997
      Business Started Locally:
      5/23/1997
      Business Incorporated:
      6/4/1998
      Accredited Since:
      2/11/2014
      Type of Entity:
      Limited Liability Company (LLC)
      Alternate Business Name
      • Five Star Auto Sales
      • Five Star Auto Plaza
      Hours of Operation

      Primary

      M:
      9:00 AM - 7:00 PM
      T:
      9:00 AM - 7:00 PM
      W:
      9:00 AM - 7:00 PM
      Th:
      9:00 AM - 7:00 PM
      F:
      9:00 AM - 7:00 PM
      Sa:
      9:00 AM - 5:00 PM
      Su:
      Closed
      Business Management
      • Mr. Dan Grosvenor, Owner
      • Mr. Jim Moran Sr., General Sales Manager
      Contact Information

      Principal

      • Mr. Dan Grosvenor, Owner
      • Mr. Jim Moran Sr., General Sales Manager

      Customer Contact

      • Mr. Jim Moran Sr., General Sales Manager
      Additional Contact Information

      Phone Numbers

      Industry Tip

      BBB Tip: Buying a used car

      Customer Complaints

      24 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      04/15/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      I was leased a faulty vehicle. This vehicle was a safety hazard and wouldnt even pass an inspection for it to be able to be licensed. I have returned the vehicle and was promised a refund upon return of the car. I have provided everything they have asked for. All I want is what they promised and that is a return of my money.
      Read More

      Customer Reviews

      27 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Douglass P

      1 star

      08/01/2024

      DO NOT EVEN ANSWER THEIR PHINE CALLS, BAIT AND SWITCH TACTICS, PUSHY PHONE CALLS PROMISING THINGS THEY CANNOT OFFER. ABSOLUTELY NO REMORSE FOR WASTING YOUR TIME. PASSING THE **** AND MANAGER WOULD NOT TALK TO ME. SAVE YOURSELF STAY AWAY!!!! I was cold called by one of their sales people ****, I explained to him I was not interested in putting extra miles on my vehicle because I am trying to sell it, and that I do not have time to be low balled. I explained to him the lowest amount I would take for the vehicle and I was assured multiple times that they would not low ball me. When I arrived I was greeted by ***** and she took my info and asked me to wait while she inspected my vehicle which she did for all of 60 seconds and then had to speak to her manager. When she came back she told me Id have better luck down the street at ******. Feeling greatly frustrated for having my time intentionally wasted I asked to speak to the manager. ***** told me he would not come out of his office. I was pressured and pushed into come to see them with the assurance that they would make an offer that would meet my requirements and when I get there no offer no remorse for wasting my time nothing. Very unethical business practices

      Local BBB

      BBB of Eastern & Southwest Missouri & Southern Illinois

      BBB Reports On

      BBB reports on known marketplace practices.

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