Complaints

This profile includes complaints for 5 Star Auto Plaza's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  5 Star Auto Plaza

  3690 W Clay St Saint Charles, MO 63301-4433

  
• 

  5 Star Auto Plaza

  1000 Lakeside Plaza Lake St Louis, MO 63367-1466

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a car from them last year in 2024, a ***************************************************** April of this year. They had my car since April 4, 2025 to April 18, 2025 and ending up breaking my right axel on the car and feeding me some story talking about it was leaking oil no they broke it trying to take the transmission out. They gave me the car back stating that I have to bring it back so they can fix the axel but not until May 6th. So still left without a safely drivable car. The right wheel now shakes and my steering wheel turns all the way to the right. It was NOT like this when I took it in. They didnt tell me until I threatened to get a lawyer. They are wrong and trying to put this problem on me and putting my life and family in danger.

  

  Business Response

  Date: 04/22/2025

  Subject: Response to Complaint Regarding Purchase and Service of 2015 Nissan Rogue - ***** ********
  
  To the Better Business Bureau,
  This letter is in response to the complaint filed by ***** ******** concerning the 2015 Nissan Rogue Select she purchased from 5 Star Auto Plaza in 2024. We have reviewed her concerns and would like to provide a factual account of the events.
  
  The customer initially contacted us reporting transmission issues with her vehicle. During the initial phone conversation, she inquired about a loaner vehicle, and it was accurately explained to her that we do not provide loaner vehicles directly but that she could contact *** regarding rental options. Contrary to the customer's assertion in her complaint, a loaner vehicle was not promised during this initial call, a fact that can be verified by reviewing the recorded call.
  
  Upon bringing her vehicle in for an appointment on April 4th,2025, our service advisor, *****, was informed by the technician that diagnosed the issue as a faulty transmission and he discovered a torn CV axle boot, which was actively slinging grease. It's important to clarify that the axle was not broken at this time, but the damaged boot rendered the vehicle potentially unsafe to drive due to the risk of further damage from grease loss and debris intrusion.
  
  ***** informed the customer of the necessary repairs,including the transmission replacement and CV axle replacement. She provided an estimated timeframe for approval from AVP (3rd Party Warranty Provider and approximately 24 hours) and for the arrival of the transmission (2-4 business days). We prioritized this repair, and the transmission arrived on Friday April 11, 2025. Work on the vehicle commenced on Monday, April 14th.
  
  We understand the customer's frustration regarding the timeframe. While we strive for the quickest turnaround, the estimated times provided were for approval and parts delivery, not the entire repair duration.Upon completing the transmission replacement and conducting a test drive, a vibration was noted in the steering wheel. A tire rotation was performed. At this time, the replacement CV axle had not yet arrived. Given that the existing axle was not broken, and the customer was insistent on retrieving her vehicle,we allowed her to do so on Friday, April 18th, with the understanding that she would return for the axle replacement once the part arrived.
  
  During the vehicle pickup on April 18th, the customer was verbally abusive and used profanity towards our staff, ***** and ********. We politely requested that she refrain from using such language and maintain a respectful demeanor. She signed the repair receipt and departed.
  
  The replacement CV axle arrived shortly after the customer left. We promptly contacted her, with **** scheduling an appointment for the repair within 30 days, with the first available date being May 6th, which the customer accepted.
  
  Following this, the customer posted a negative ****** review and filed this BBB complaint.
  
  The customer returned for her scheduled appointment, and the right CV axle was successfully replaced on April 21st. It's important to note that, completely unrelated to the transmission or axle repair, our inspection also revealed a bent strut on the opposite (left) side of the vehicle. This bent strut was identified as a contributing factor to the steering wheel pulling issue the customer described. This bent strut was also noted in our records yesterday, April 21st.
  
  We regret that the customer experienced frustration during this process. We made every effort to communicate clearly and address the necessary repairs in a timely manner, while also accommodating her request to pick up the vehicle before all parts were available. All identified repairs have now been completed, including the initially reported transmission issue,the damaged CV axle, and the unrelated bent strut. We asked that the customer return after the test drive to finalize the paperwork and confirm her satisfaction, which she did not.
  
  We trust this explanation provides a clear and accurate account of the situation. We are committed to providing quality service and resolving customer concerns professionally.
  
  Sincerely,
  ****** ******
  GM
  5 Star Auto Plaza
  

  Customer Answer

  Date: 04/22/2025

  Complaint: 23226183
  
  I have reviewed the business' response and am rejecting it because: their response is not totally accurate. When I initially set up my appointment, the lady did indeed tell me about a loaner vehicle, it wasnt until April 4th when I brought the vehicle in that it was explained to me that they dont do that. Again, I am not the first ******** that this has happened to. Secondly, my mother was with me when I brought my car in and we were not told about my axel. I did not get told about my axel until April 18th when I had to pay $100 to pick up the vehicle. I was told by *****, that I could take the vehicle but needed to bring it back because they were waiting for the part that didnt come in yet. Not once did I insist on having my care with a broken axel because again, we never knew until that day. My mother and children were with me. Then **** called and set me up for an appointment for May 6th to get it fixed because it had to be within a 30 day window. Lastly, the **** the mechanic who worked on my car told me yesterday that to drive the car to see how it rides, that he was going to a meeting, and that if it rode fine to just go home (he would know everything was good) not once did he tell me that I needed to sign paperwork as he was the one who gave me my keys. I spoke again with **** today just to CONFIRM that that was what he said and he assure me that yes he did tell me to go home, he asked me how it rode, I told him that it still pulls a little but overall I am pleased. I asked about a signature and he said yes he forgot but dont worry about it, I was fine. I recorded all of my phone calls with **** and ***** with my iPhone. I have no reason to lie about what I was told and wasnt told. 
  
  
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:02/04/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle from this dealership on 1/27/2022. After purchasing the vehicle I returned to the dealership on 2/25/22 to purchase an extended warranty contract and paid $1807.00 cash. I was given a receipt and a one page service contract that only contained the date of purchase, the plan purchased, the facility where purchased from and the administrator of the warranty, along with term date and mileage and deductible. I never received what was actually covered and not covered but was told this policy that I purchased was like having bumper to bumper coverage. Fast forward to 1/21/25 my vehicle breaks down and I call the administrator listed on the paper the dealer give me for my warranty to my surprise they had no record of a contract for me. I was instructed to call the dealer and they also had no record. The paper work was never processed. They could not tell me what happen and requested I send them what I had record of. They then purchased a plan a couple days later and said they had to trick the system and back date it but the information would be wrong on my new paperwork and my car was not covered for repair. I have no way of knowing if what I pitched in 2022 is the same terms as 2025 and why it was not purchased when I paid. The cost of repair is $1858 if they didnt purchase it they could have returned my money or applied it to the cost of repairs. I have had many issues with this dealer and have file other complaints regarding different matters. They need to be held accountable. No i am stuck with a warranty thats only good for less than 2500 miles that was just purchased 1/2025 but paid for in 2/2022. The new contract has a different vin number and vehicle list and purchase date on the contract

  

  Business Response

  Date: 02/11/2025

  Ms. ****** is correct, the original service contract she purchased was not processed properly and when we moved forward correcting it she filed this compliant before we could get resolution. Her current repairs were normal maintenance and she made the decision to pay for that and we gave full reimbursement of her original service contract. If she has any other concerns please let us know.

   

  Sincerely,

  ***** *****

  General Manager

  Customer Answer

  Date: 02/11/2025

  Better Business Bureau:
  
  I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. 
   
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:12/31/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a car from 5 star back in march 2024, the day I was buying the vehicle I came with ***** dollars in my pocket as a down payment was told that was gonna be good fast forward to after my salesman and women told me the car that Im getting bc apparently it wasnt my option I sat down and was asked if I could get anymore for a down payment and ended up prying another 900 dollars out of my pocket okay whatever I need a car I buy it get my insurance and as Im going to leave the check engine light is on they tell me come in the next day, I come in the next day and nothing gets done they clear the codes and say its fine well it popped up as I was on my way home from the dealership again so I get home and put my own code reader on it and then found 3 stored codes brought it up the next day they again said nothing was wrong and I asked why they had just cleared the codes and not look at the vehicle bc I knew what the codes were they then looked into it and found frayed wires, fast doers again my car wont start one marking thinking nothing of it I jump it and it start I call the dealership they say they will look at it so I brought it to them again this is my 3rd time in 2 months well they dont do anything about it tell me they cant find anything wrong so 1 month after figuring this out I decide to just figure it out myself come to find out just a battery that was put in the car in 2017, why it was not replaced when I bought it idk I then replaced it, then I go without issues for a little then bring up to them that when I put my car in park it does not register being in park havent heard from them since and back to having a check engine light and dont even wanna contact them bc they havent done anything about it this is also a leased vehicle and they told me all drive train was covered then tried charging me in the service department after telling me that I wouldnt be charged. They also promised to fix the sun roof, not fixed, and the car leaks oil since got

  

  Business Response

  Date: 01/14/2025

  Mr. ***** came in on 6/5/2024 and the service department took a quick at the vehicle and suggested the car would most likely need a battery and ask Mr. ***** to bring back for further Diagnostic to confirm and have never seen him since, he does have a warranty. please have him set a time up with are service department us so we can address his concerns.

   

  Sincerely,

  ***** *****

• Initial Complaint

  Date:12/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction: 10-08-2024 Amount of money I paid: $19,995 5 star auto plaza promised me a reliable vehicle and they lied about it being in a previous accident which has caused the drive shaft to fall out of the bottom of my vehicle and make it not drivable. They keep trying to blame me saying I wrecked it when Ive only had it for a little over 2 months. I safely drive my daughter to her appointments, and a drive to work and back. I did not wreck this car. I have told them the truth multiple times. After I have repeatedly stuck to my word they are now saying I am over my warranty which I have a signed contact stating it can be fixed up to 90 days. It has not been *********************************************

  

  Business Response

  Date: 01/20/2025

  Ms.****** came in with her father and address the Damage on the car while it was up on the rack with our service manager and could see how something had hit it and cause the drive shaft to fall out, they asked us to repair and we completed work last week. They came in and paid for the repair and picked up their car. If she has any other questions she can contact our service department.

  Sincerely,

  ***** *****

  General Manager

   

   

• Initial Complaint

  Date:11/21/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  November 9th 2024 I went into the location to purchase a vehicle, I was told that I had to put ***** dollars down & I did. I went through the whole process the sales lady wouldnt let me pick a car that I wanted she told me I HAD to take a car that they picked. WE as the ******************************** did a test drive around the block and the keys was in my hands. As I got home I noticed the radio and a few other things didnt work on the car so the next day I proceeded to call them so I can return the car. I was told that the manager was going to call me and he never did, so I proceeded to head to the dealer to talk to the manager, they had me waiting for over a hour trying to get their thoughts together walking back and forth inside the office before speaking with me. He finally came to speak with me but wouldnt let my spouse in the room with me , he wouldnt let me return the car he went on ****** and type up can you return a car to the dealership he proceeded to act if I was a angry black woman as if I was acting out of character , he acted as if he was the manager and would not let me speak to anyone else inside that location. I called someone at the ***************** *************** said I can return the video and stated I will get my refund, today as of Nov 21st they are still giving me the run around about my refund.

  

  Business Response

  Date: 11/22/2024

  Not sure why Ms. ****** decided to file this complaint, She purchased a vehicle, decided immediately that she didn't want the car and we refunded her down payment, customer requested we mail it to her and roughly a week from the mail date she did not receive the check yet so we stopped payment and issued a new check that she picked up. As a local company that has been in business for over 25 years we want anyone who is getting a car from us to be happy, unfortunately it appears Ms. ****** wasn't and that is disappointing to me.  Hopefully she can find someone to help her with her transportation needs.

   

  Sincerely,

  ***** *****

  General Manager

  Customer Answer

  Date: 11/22/2024

  Complaint: 22589821
  
  I have reviewed the business' response and am rejecting it because:
  
  I have reviewed the business' response and am rejecting it because:
  We never spoke on them sending me a check in the mail the manager ******** ****** stated they was going to write me a check and to come into the office Nov 13, 2024 to pick up my check, when I arrived they told me it was a mix up and it accidentally got put in the mail, he told me that it should be in my mailbox that Friday & never came. I have them on video stated it got caught up on accident 
  
  Sincerely,
  
  ******** ******

• Initial Complaint

  Date:09/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased car at Five- Star Auto H32373131**3030303138H 4 months ago. I purchase extended warranty on this car at the time when I was buying car. I had the car tow back to the dealership and they told us it was fan. They fix the car the first time and once the car got fixed it ran hot again. I had it towed again to the dealership to have it determine it was the head casket that was causing the problems. According to the dealership the head casket isn&#**;t cover by the extended warranty. We left the vehicle at the dealership for them to fix the head casket that should be under warranty and it has been two weeks.

  

  Business Response

  Date: 09/30/2024

  Mr. ***** car is currently being fixed under warranty, it appears there was miss communication between our service department and the warranty company.  As soon as the car is complete our service department will reach out. 

   

  Sincerely,

  ***** *****

  General Manager

• Initial Complaint

  Date:09/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2018 ********** in November 27th of 2023. I took it back in January and told them there was a weird noise and it was driving funny. They called and told us they could not recreate either and there is nothing wrong with the Truck. The problem continued to get worse so after 5 star said they couldnt help me, I took it to a local *** dealer in March who said it was the transmission. I paid to have the transmission taken apart. When they did they found large pieces of metal in the transmission pain. Once I reported that to 5 Star they agreed to fix after I pay $100 deductible. So now I am in the hole $654.76 for a truck I had just purchased 4 months prior. After the transmission was replaced I was still having the same issue. This is an expensive truck and my payments are over $700 a month. I should not be having these kinds off issues and I should definitely not be denied repairs when I had the truck back in well before the warranty was up. I am now in the hole almost $900, my truck still isnt driving properly and you can still hear the noise and 5 Star is refusing to help me. ******** and ****** were the people at 5 Star I spoke with. All I am asking for is my truck to be properly fixed and not given bandaids on a several thousand dollar vehicle. ****** told me at my next oil change to put ***** oil treatment in it. This is not a fix. I would also like the money I have spent at 5 star and GMC back. And I would like 5 Star to pay for a more reputable service department like *** to repair my truck as I can not trust 5 star to do their job or do it correctly. It is terrible that even before my warranty was uo they recused to help me after I purchased this truck from their lot.

  

  Business Response

  Date: 09/17/2024

  Thank you for bringing Mr. ******** concerns to our attention. We sincerely apologize for any inconvenience Mr. ****** experienced during his recent visit to our dealership. Our goal is to provide exceptional service, and we appreciate the opportunity to address the issue. 
  When Mr. ****** arrived accompanied by his relative, two concerns he had were discussed: the transmission shifting incorrectly when approaching stoplights and a ticking noise coming from the engine. Understanding how important your vehicle is to you; we took immediate steps to diagnose these issues. 
  Our Service manager ****** took Mr. ******* truck for a test drive but was unable to replicate the transmission concern. To ensure we fully understood the problem, ****** invited him to drive the truck while he accompanied them. Although they couldn't reproduce the issue during our drive, we recognize that intermittent problems can be frustrating and difficult to demonstrate. 
  Regarding the ticking noise, while it wasn't present initially, we offered to keep his truck overnight to observe it after the engine had cooled down. The next morning, ****** did notice a ticking sound upon starting the truck. While this noise is considered typical for ***** 5.3 engines due to their eco-engine feature, we understand that it can be concerning to hear unfamiliar sounds. 
  We attempted to reach Mr. ****** that morning to discuss our findings but were unable to connect. When Mr. ****** returned to the dealership, we explained that the ticking sound is deemed normal by the manufacturer. However, we recommend trying an oil additive, such as ***** Oil, which might help reduce the noise. 
  Mr. ******** satisfaction is our top priority, and we are committed to ensuring your truck operates smoothly. Please do not hesitate to contact our service manager ****** if Mr. ****** has any further concerns. We are more than willing to continue working with him to find a solution. 
  Thank you for your patience and understanding. We value his business and look forward to assisting you further. 
  Sincerely, 
  ***** *****

  General Manager

• Initial Complaint

  Date:09/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Went to 5 star auto plaza in ****************** saw ***** ***** who ensured my credit not be ran multiple times upon recieving messages fro Credit Seseme on Sept 4 2024 notice in their report my credit as be ran 9 times I saw her on August 30 2024 which was the day I had an appointment with ***** ***** who assured me they would only run my credit on the Day I was there but from the photgraphs from Credit Seseme they once the person left they would not continue running a hard credit check obviously because I am black they think that could do it and I do not monitor m ry credit I have gotten alerts from Credit Seseme of the hard credit checks being run by 5 Star Auto Plaza in ************* a hard credit check on August 31 2024 of course you would think once the person left they would not continue running a hard credit check but they have as you can see from the photographs I want this fix on my credit report and all credit checks from 5 star to cease

  

  Business Response

  Date: 09/17/2024

   Thank you for bringing this matter to our attention. We understand your concerns regarding the multiple credit inquiries and sincerely apologize for any confusion or inconvenience this has caused. It is standard practice for dealerships to submit credit applications to multiple lenders to find the best financing options for our customers. This process involves multiple credit checks, which are necessary to ensure we can offer you the most favorable loan terms.   It is also normal practice for national lenders to pull across all three major credit bureaus to ensure they dont miss anything. We regret any misunderstanding, unfortunately we cannot remove any inquiries by the lenders once the customer signs the application requesting credit to purchase, and the information is sent out. Our effort to obtain credit for Mr. ******* was done on 8/30/24 and not on any other day, most likely the 3rd party provider he is using sent the information to him the following day. 
  Sincerely, 
  ***** Moran 
  General Manger 

• Initial Complaint

  Date:07/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased my car November 18,2023 . I recently relocated to ******* and had to bring my car back up to st.***** 3 times each time to have my engine replaced . Once in January , march , and may . This last go round has ruined my life so much . These folks have had my car since may 6 , 2024 they keep saying they are working on my car yet every time I come up there employees are sitting around doing nothing . ******** in the service be turning off the phones and watching it ring . Nobody ever keeps me updated on my car . They have had my car for going on 3 months . I have lost my job , my kids got kicked out of school . They are out here selling lemon cars to people and dont care . Everybody keeps telling me to be patient and I cant take it anymore I want my car .

  

  Business Response

  Date: 08/05/2024

  ************************ just had a 3rd motor replaced and completed, the time is correct but it is also important to know that she has put ****** miles on the car during this short period of time and once the original motor was replaced it had to be done  locally because the vendor would only supply us with a replacement motor and we have no control over her moving to *******. No other option was available because she had moved out of state. We understand the inconvenience but under this situation there wasn't anything we could have done differently.

  Sincerely,

  *********************

  General Manager

• Initial Complaint

  Date:04/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was leased a faulty vehicle. This vehicle was a safety hazard and wouldnt even pass an inspection for it to be able to be licensed. I have returned the vehicle and was promised a refund upon return of the car. I have provided everything they have asked for. All I want is what they promised and that is a return of my money.

  Customer Answer

  Date: 04/16/2024

  After calling the police and threatening to have me arrested if I came onto their property again and arriving to my house 45 minutes away I had to drive all the way back to the dealership because they called and decided to tell me they had a check cut for me. They finally after a month of playing games decided to refund me my money. 

  

  Business Response

  Date: 04/23/2024

  *************, disputed his credit card down payment for the car he was purchasing so we had to wait to see if it would go back to him or us which made it impossible to refund immediately.  He decided to come the Dealership scream and yell and block the front entrance of the lot that's why he was ordered off the lot by the police. He received his money back and is not doing business with us.

   

  Sincerely,

  *********************

  General Manager