Business ProfileforMungenast St. Louis Honda

Due to an unfortunate mishap with our garage door that scratched our recently purchsed **** Honda Pilot, we contacted our dealership **** Mungenast St. Louis Honda to order a touch up paint pen to fix the scratches. The part arrived and was purchased at the dealership on 11/06/2023 for the amount of $16.00.Before starting any work, I validated that the paint code 08703-NH830M-ES shown on the touch-up pen matches what the car manufacturer indicates on the vehicle's label located by the drivers door. After following the product's instructions and investing between 5-6 hours to achieve the best result possible, it was evident that the paint color was not matching our vehicle.On late November of 2023, we contacted the dealership to explain the problem and requesting a touch-up paint product that does match our vehicle (minimum agreeable resolution) and to present us with options to fix the mismatching paint spots so we didn't have to go through the work of removing the defective paint and reapply the new one (preferred resolution). After our request, the dealership offered to reimburse the $16.00 paid for the product. I did not take that offer.Shortly after, I submitted a complaint to American Honda ********** **** describing the problem and requesting the same resolution options as we did to the dealership. They registered this on Case# ********. On December 5, 2023 they replied the following "At this time, we do apologize it appears 08703-NH830M-ES is the official color for your Honda Pilot. We recommend staying in contact with the dealer to acquire further assistance."Understanding that this is a product quality issue by selling a paint that does not match the color from their vehicles out of the factory, American Honda ********* does not sell directly to consumers, therefore we are unfortunately forced to submit this complaint against the dealership.