Customer ReviewsforSchaefer Autobody Centers

********* repainted a few side panels on my car after a construction worker damaged the paint. During the disassembly ********* broke a large trim piece. The piece they broke was wrapped in black vinyl, but they replaced it with OEM trim, which is chrome. When I went to pick up my car I immediately pointed out the chrome trim, which I was surprised they didnt notice as it stood out on the car. They confirmed the trim was black when it was dropped off and said they would get it fixed. After weeks of inquiring when they would find someone to fix it, I offered to get a quote from the company that did the original work. After providing a quote to the Service Advisor, his manager approved the quote as well as the Uber I needed to get me back home while the work was being completed. Once completed, I submitted my receipts for the work and Uber that Monday, March 3rd. Since then (nearly 2 months ago) it has been difficult to get responses (the manager has yet to respond to any of my emails) regarding when I can expect to receive reimbursement. Im tired of having to repeatedly inquire about my reimbursement. ********* needs to stand behind their work and their word and provide the $412.69 reimbursement they said they would. This process has been unnecessarily difficult and time consuming and has turned an otherwise satisfied customer sour. Until now, I have purposely refrained from involving any outside party or posting an online review, but ********** lack of communication has left me no choice but to start getting 3rd parties involved, the first being the BBB.

This review of Schaefer Auto Body in OFallon ******** is long overdue.Sometimes you purchase a new product or get service from a company, and you immediately receive a survey. In many cases you may need days or months to actually have a formulated opinion.First let me say that I am a perfectionist and expect nothing less from anyone in the repair of service industry. That being said, the personnel and the repair work done to my car was PERFECT! I see cars driving around all the time with one door a different color than the rest of the car. I really never expected the color matching on the door to match the rest of my car. Schaefer matched the color exactly and my car looks like it just came off the showroom floor yesterday.I highly recommend both the personnel and repair work at this shop.

**** and **** were very professional and communicative about my repair. The repair exceeded my expectation and I was thrilled to get my car back in like-new condition. They did excellent work and made everything as easy as possible.