ComplaintsforEnergizer Battery Co
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Complaint Details
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Initial Complaint
06/01/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I have been going back and forth with energizer for 4 months regarding a defective battery that self ignited in my refrigerator causing ***** on my fridge drawer plastic. They finally agreed to pay the damages but only agreed to pay for costs without shipping and taxes. I cannot replace the damaged item without paying shipping and taxes so I asked them to compensate me the proper amount which had to be reviewed for escalation. Now I was told that they first want to analyze the physical battery which I had to package and ship to them before they will pay me. It seems they keep adding a new excuse not to send my money which they already agreed to send. Similar to other complaints here, they continue to drag on and ask for the same information multiple times. I also only receive about 1 in every 5-6 emails they say were sent to me. I am beyond frustrated at the delays and lack of dealing with this more quickly. When I ask to speak to a manager nobody contacts me. They also quote that I will have to wait 21 business days to receive the money which is a further unacceptable delay. Please assist me!Business response
06/06/2024
Dear BBB,
Thank you for informing us a complaint has been filed. We have reached out to the consumer and have requested the product be sent in for further evaluation by our internal experts.
Sincerely,
EnergizerCustomer response
06/11/2024
Complaint: 21787995
I am rejecting this response because:
Battery was already sent in and I am still waiting to hear back. **************** has been unprofessional dealing with this issue. After months I am still waiting for them to assess the battery before sending me the money. Money will take up to 21 days to be mailed to me. Company still has not updated their website storage recommendations based on this incident.
Sincerely,
*************************Business response
06/17/2024
Dear BBB,
We appreciate your update. On 6/12, we notified the consumer that their claim has been approved, and they can expect payment within 21 business days. We are consider this matter resolved.
Sincerely,
Energizer
Customer response
06/22/2024
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
05/26/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I submitted a complaint to ***************************************** Wed, May 15 2024 and *************************************** May 21,2024 regarding warranty defective charger and batteries., after about twenty five back and forth correspondence regarding taking pictures ,finding battery numbers,and various other test questions over the course of five days energizer did not offer a refund,exchange or any other solution.Business response
06/03/2024
Dear BBB,
Thank you for informing us a complaint has been filed. We have reached out to the consumer on 5/29 and have resolved this issue with them.
Sincerely,
Energizer
Customer response
06/03/2024
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************************Initial Complaint
04/05/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchased two Energizer LED ceiling light fixtures from Amazon in December of 2023. Shortly after installing them, they started flickering uncontrollably. It has gotten worse over time and now one of them is essentially a strobe light. That one is in the closet of my newborn babys nursery so obviously not ideal. I reached out to customer service weeks ago but have yet to hear back. I just want a refund for the lights and the 8 D batteries wasted.Business response
04/09/2024
Dear BBB,
We apologize for the challenges the Consumer is having with this product. As mentioned to the Consumer Energizer does not produce this product. This is licensee product. The licensee for this product can be reached via their website at www.byjasco.com or by calling ************* at **************. Energizer is committed to customer service, however since we are not the manufacturer of the product in question, Jasco is the responsible party. Energizer therefore considers the matter close.
Sincerely,
EnergizerInitial Complaint
03/11/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Purchased lithium ion AA batteries from ******** 1 day after putting them in my device theyre dead. This has never happened before and I could only assume I purchased defective batteries.Business response
03/13/2024
Dear BBB,
Thank you for informing us a complaint has been filed. We have reached out to the consumer and have requested information needed to move forward with their claim. We are waiting to hear back from the Consumer.
Sincerely,
Energizer
Initial Complaint
03/06/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Good morning,I am reaching out to you for support regarding poor customer service experienced with the ********************** Company. I purchased multiple rechargeable batteries, and unfortunately, the charger malfunctioned. On February 22nd, I contacted customer support via phone and provided all requested information to facilitate a replacement.Since then, despite sending follow-up emails on February 23rd, March 3rd, and March 5th, my concerns have been met with inconsistent communication. Many emails have been ignored, while others request additional information not previously mentioned. This repetitive cycle makes resolving my issue extremely difficult, and frankly, disrespectful.I would greatly appreciate any assistance or support you can offer in resolving this matter.Business response
03/12/2024
Dear BBB,
Thank you for informing us a complaint has been filed. We have reached out to the consumer and have resolved this issue with them.
Sincerely,
Energizer
Initial Complaint
03/01/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I contacted rayovac batteries at the number listed. I told them that their batteries had ruined my mag, light flashlight, and that the batteries would not come out. They are welded inside the tube of the flashlight. The lady said send pictures of which I sent nine along with all the other information they required. Every time I send something to them, they ask for the same thing over and over. Now the lady will not answer my call or pretends that she cant hear me. The lady initially said no problem, and that I would receive a refund as soon as they received the pictures. I hate getting ripped off even if it is for a small amount of money. Please help.Business response
03/05/2024
Dear BBB,
Thank you for informing us a complaint has been filed. We have reached out to the consumer and have resolved this issue with them.
Sincerely,
Energizer
Customer response
03/13/2024
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************************Initial Complaint
02/28/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I reached out to Energizer customer service on March 20, 2024 and filed a claim for Energizer Max *** leaking into and permanently damaging my $900 Peltor Communication Headset. I provided them with all the requested pictures that required me to touch the battery, and answered all the questions. They came back several times, asking for the same pictures/information after confirming they received the previous pictures/information. They will give you several false time frames and expectations for the completion/final resolution of your claim and Im still waiting to this day after I was told my claim would need to be reviewed by upper management for approval. Which I was told would only take a couple of days which Im way past now. This is after a supervisor of theirs already confirmed they have all the necessary pictures/information for approval of the claim. They will drag your case out as long as they can I feel to see if you will give up so they dont have to pay you. which Im definitely not doing my next step is small claims court. They claim their batteries are guaranteed not to leak or they will pay you guaranteed but it seems like they will do everything in their power to drag out your case to delay paying you or not pay you at all. A bunch of crooks cant wait to take them to court if they dont resolve this.Business response
03/06/2024
Dear BBB,
Thank you for informing us a complaint has been filed. We have reached out to the consumer and have resolved this issue with them.
Sincerely,
Energizer
Initial Complaint
02/11/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased a pack of batteries on November 2, 2023. The pack says the batteries are good for 10 years, guaranteed. Around December 25th, I opened the pack to use them, but most of them were corroded. I went back to the store with the receipt, but they said they couldn't take corroded batteries back, even with the receipt. I contacted the manufacturer 3 times, but they have never contacted me back. Even if the batteries were manufactured a few years back, they should still work because they are of a newer design. I would like the company to please provide me with a new pack, I don't want my money back. The pack I purchased is a 36-count AA battery. Thank you.Business response
02/14/2024
Dear BBB,
Thank you for informing us a complaint has been filed.The Consumer reached out to us via email on 12/3. Our Consumer Support team replied to his email on 12/4 requesting additional information needed to move forward with his claim. The Consumer has failed to share the additional information needed to investigate their claim. Energizer considers this matter on hold until the Consumer shares the information requested.
Sincerely,
Energizer
Initial Complaint
01/23/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Energizer states that they will replace an item if battery leaked. One did & damaged a TV remote. Sent them 10 photos of the defective battery & damaged remote. They constantly ask for more photos which would require me to touch the leaking battery & move it to various positions. I do not want to touch the battery & do their analysis of the battery. They never asked for the defective battery to be sent to them so that they can analyze the product. Photos show the battery leaked. They should honor their warranty. Their case number is CAS ****** K5Y0M3.Business response
01/25/2024
Dear BBB,
Thank you for informing us a complaint has been filed. We have reached out to the consumer and have resolved this issue with them.
Sincerely,
Energizer
Customer response
01/27/2024
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
12/17/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchased four Rayovac A23 batteries from Walmart on 12/11/23 for $19.96 plus tax. The batteries were not responsive. I had them tested and instead of the batteries advertised 12 volt rating they were at 7 volts. Tried to return to Walmart, they would not return, and told me to contact the Rayovac parent company Energizer. I spoke with Energizer Customer service and explained the situation and they agreed they were defective. They requested pictures of the product packaging, the top, side, and bottom of one battery, and the purchase price. I responded via email to all of their requests. I was then instructed to dispose of the old batteries. Energizer then offered to send me a $10 coupon. I emailed them back indicating I should be receiving two $10 coupons. They refused. I have never been manipulated/distrusted by a customer service representative from a large corporation in my life.Business response
12/18/2023
Dear BBB,
Thank you for informing us a complaint has been filed. We have reached out to the consumer and have resolved this issue with them.
Sincerely,
Energizer
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Customer Complaints Summary
75 total complaints in the last 3 years.
33 complaints closed in the last 12 months.