ComplaintsforEnergizer Battery Co

• Initial Complaint

  09/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I've been using Rayovac batteries for a long time.Over a period of May-July I discovered that a number of devices where I installed Rayovac batteries have been damaged by leaks from batteries that have expiration dates of 2028-2029.I was able to clean and repair some of them (water detector, light, scale), but some no longer work from the electrolyte damage.Rayovac (which is now owned by Energizer) advertises warranty against battery leakage ******************************************************* "RAYOVAC will repair, replace or refund, at our option, any device damaged by ********************** Batteries* as long as the batteries and device have not expired, been misused or modified. "Since July, I've been trying to get Rayovbac to honor this warranty, but were either getting no response or various changing and additional requirements for submission of complaint/******** some point representative admitted that their e-mail (listed on web page and referred to in phone calls) was not working with gmail, but I am continuing receiving additional hoops to jump.For example, in the last communication they demanded 2 additional photos for each device and "A complete statement describing what product was used, how the product was used, and when the incident occurred, for how long the batteries have been installed in the device, how frequent do you use the device (for each device separately)". Which is ridicules as no reasonable person should be required to log battery replacement and use ************ is not reasonable to demand repeated (weeks and months apart) photographing (not just keeping) of leaking batteries that cause irritation and should've been disposed proptly.I am looking to get replacement/refund for the 6 damaged devices (amounting to ******** to have Energizer post clear rules for submission of claims on their warranty page, stop disrespecting customers bu subjection us to unreasonable hurdles.Thank you!

  Business response

  10/03/2024

  Dear BBB,

  Thank you for informing us a complaint has been filed. We have reached out to the consumer and waiting to hear back from them.  
  
  Sincerely,

  Energizer 

  Customer response

  10/03/2024

  Addition to the communications with Rayovac:

  Rayovac requested that I sign up a confidentiality agreement, which would prevent communication with BBB.

  At this point I have not signed it.

  This is another practice that I would like BBB to comment on and advise the business of it's counterproductive affect.

  Thank you!

• Initial Complaint

  08/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Approximately 2 months ago I went to use my rangefinder and found it not working upon checking batteries I had found it two of them had leaked acid into my rangefinder ruining the internals and rendering it useless. Upon searching the internet I found the Eveready no leak guarantee that they advertise, so I wrote the company telling them my issue. They then wanted multiple pictures of every single angle and they ask for this several times after I've already sent the pictures that they asked for, finally they agreed to pay me for the loss of my rangefinder, but they wanted me to download some program electronically onto my cell phone in order to download what they wanted me to sign and then I want to meet you print it out and then scan it back into a PDF file or something in order to send it back to them. I told them I had no knowledge of computers enough to download print scan and reupload a file I needed them to just send me something to sign and I would send it back to them, they then told me they would have to send the papers somewhere else and it has been more than a month and they refuse to do anything further to help me even after telling me they are going to pay me for the loss of my device. when I write them they simply give me a runaround telling me that they're sorry for my weight and that the papers have been sent to upper management for them to do something, but all they're doing is stalling and I would like to be reimbursed for my product so that I may purchase a new one. I'm just out of options to get them off their butts and get something happening. a couple of months before this happened I had an issue with ******** battery leaking and ruining a set of headphones and ******** had no issues at all and literally had a check in my mailbox within a week, so I know the process cannot be much different with the Energizer battery company they're just stalling for whatever reason.

  Business response

  08/20/2024

  Dear BBB,

  Thank you for informing us a complaint has been filed. We have reached out to the consumer and have requested information needed to move forward with their claim. We are waiting to hear back from the Consumer.

  Sincerely,

  Energizer 

• Initial Complaint

  08/07/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I bought a 48 pack of Energizer MAX AA batteries in September of 2020. Within the last year I have had almost every single battery explode or leak in storage well before the expiration date. I contacted Energizer with my concerns and was told the only way to receive assistance is if I sent several pictures of the batteries, including a photo that included the battery count. I explained this was not possible as the leaking and exploding batteries are caustic, which means that they can cause chemical ***** if the leaking chemical gets onto my skin. I am not risking my health. It is dangerous to handle them and they must be disposed of immediately. I informed the representative of this and was answered very rudely and they refused to consider the circumstances. Energizer should stand behind their batteries, especially considering their No Leak Guarantee. Pictures should not be required/demanded if it poses a health risk to the consumer. I am seeking a check to reimburse my expenses for the batteries.

  Business response

  08/14/2024

  Dear BBB,

  Thank you for informing us a complaint has been filed. We have reached out to the consumer and have resolved this issue with them.
  

  Sincerely,

  Energizer 

• Initial Complaint

  08/02/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  -------- Original message --------From: alfeaa **************** Date: 7/30/24 10:55 PM (GMT-06:00) To: ************** Subject: Energizer I contacted Energizer on June 5, 2024 about a defect with their product, Tire Foam Shine. I provided the requested information on June 5, 2024. I was told that they would send replacement coupons for the defective product. I sent a follow up email on June 15, and was told that I should receive the coupons in 7 to 10 days. I sent another email on June 14, 14, 27, 28, and July 28, 2024. It has been approximately 2 months and no coupons and they do no respond to my emails, Claim # CAS-******-T0B5F2.Sent from my T-Mobile 5G Device

  Business response

  08/12/2024

  Dear BBB,

  Thank you for informing us a complaint has been filed. We have reached out to the consumer and have resolved this issue with them.
  

  Sincerely, 

  Energizer

• Initial Complaint

  07/16/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On 7/10/24 I reported that I found that 3 of my unused MAX *** batteries, with a date of 12/2024, had leaked and expressed my disappointment. Energizer requested numerous photos of the batteries. I responded that I have no way to take digital pictures. (I don't have a smart phone or digital camera or family in the area with one.) Energizer then said that the photos were required to proceed. There was no statement on the package of batteries that I bought that photos would be required for Energizer to stand behind its product. I expect Energizer to stand behind its product without making the customer jump through hoops.

  Business response

  07/19/2024

  Dear BBB,

  Thank you for informing us a complaint has been filed. We have reached out to the consumer and have resolved this issue with them.
  

  Sincerely,
  Energizer

  Customer response

  07/22/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  07/14/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Cr 2032 batteries it took me 20min to get a battery out so I could use it, no more enegizers. That is about the most frustrating thing. Really not thinking.

  Business response

  07/19/2024

  Dear BBB,
  
  Thank you for bringing this to our attention. We're sorry to hear the Consumer had trouble opening our packaging. We informed the Consumer about the changes we've made to our packaging to comply with ******* Law. This law requires that all button, coin, and hearing aid batteries and devices powered by those batteries must be contained in child-resistant packaging that features specific warning copy. Our new packaging contains a recyclable PET dial that's certified child-resistant and includes additional staking points for extra security. The Consumer can watch a video on the new packaging and how to open it by visiting our website at **************************** . We're committed to making our packaging easy to use while also keeping our products safe for everyone, especially children.
  
  Sincerely,
  Energizer 

• Initial Complaint

  07/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Energizer advertises a No Leak Guarantee on their batteries (see **********************************************************************************). So, when one of their AA batteries with 12-2028 date (see image) destroyed my Sleep Number mattress remote without warning (i.e. no low battery indicator)I messaged them (via *******************************************) but got no response. I waited 2 weeks and then messaged them again on 6/25 but I still haven't heard anything from them. I would expect a brand like Energizer to at least respond. Ideally, they should reimburse me for the replacement remote I had to get due to no fault of mine and if they pay for shipping, I'm happy to send them the remote that was destroyed along with the battery that leaked. Below is the exact message I sent them on 6/25:"I messaged 2 weeks ago but got no response. A leaking AA battery with 12-2028 date (see image) destroyed my Sleep Number remote without warning (no low battery indicator). Please advise on how to submit battery/remote for 'Leak free guarantee' claim."

  Business response

  07/19/2024

  Dear BBB,

  Thank you for informing us a complaint has been filed. We have reached out to the consumer and have requested additional information needed to move forward with the investigation.

  Sincerely,
  Energizer

  
  

• Initial Complaint

  06/01/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I have been going back and forth with energizer for 4 months regarding a defective battery that self ignited in my refrigerator causing ***** on my fridge drawer plastic. They finally agreed to pay the damages but only agreed to pay for costs without shipping and taxes. I cannot replace the damaged item without paying shipping and taxes so I asked them to compensate me the proper amount which had to be reviewed for escalation. Now I was told that they first want to analyze the physical battery which I had to package and ship to them before they will pay me. It seems they keep adding a new excuse not to send my money which they already agreed to send. Similar to other complaints here, they continue to drag on and ask for the same information multiple times. I also only receive about 1 in every 5-6 emails they say were sent to me. I am beyond frustrated at the delays and lack of dealing with this more quickly. When I ask to speak to a manager nobody contacts me. They also quote that I will have to wait 21 business days to receive the money which is a further unacceptable delay. Please assist me!

  Business response

  06/06/2024

  Dear BBB,

  Thank you for informing us a complaint has been filed. We have reached out to the consumer and have requested the product be sent in for further evaluation by our internal experts.

  Sincerely,
  Energizer

  Customer response

  06/11/2024

  Complaint: 21787995
  
  I am rejecting this response because:
  Battery was already sent in and I am still waiting to hear back. **************** has been unprofessional dealing with this issue. After months I am still waiting for them to assess the battery before sending me the money. Money will take up to 21 days to be mailed to me. Company still has not updated their website storage recommendations based on this incident.
  
  
  Sincerely,
  
  *************************

  Business response

  06/17/2024

  Dear BBB,

  We appreciate your update. On 6/12, we notified the consumer that their claim has been approved, and they can expect payment within 21 business days. We are consider this matter resolved.

  Sincerely,

  Energizer

  Customer response

  06/22/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  05/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I submitted a complaint to ***************************************** Wed, May 15 2024 and *************************************** May 21,2024 regarding warranty defective charger and batteries., after about twenty five back and forth correspondence regarding taking pictures ,finding battery numbers,and various other test questions over the course of five days energizer did not offer a refund,exchange or any other solution.

  Business response

  06/03/2024

  Dear BBB,

  Thank you for informing us a complaint has been filed. We have reached out to the consumer on 5/29 and have resolved this issue with them.
  

  Sincerely,

  Energizer

  Customer response

  06/03/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  04/05/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased two Energizer LED ceiling light fixtures from Amazon in December of 2023. Shortly after installing them, they started flickering uncontrollably. It has gotten worse over time and now one of them is essentially a strobe light. That one is in the closet of my newborn babys nursery so obviously not ideal. I reached out to customer service weeks ago but have yet to hear back. I just want a refund for the lights and the 8 D batteries wasted.

  Business response

  04/09/2024

  Dear BBB,

  We apologize for the challenges the Consumer is having with this product.  As mentioned to the Consumer Energizer does not produce this product. This is licensee product. The licensee for this product can be reached via their website at www.byjasco.com or by calling ************* at **************.  Energizer is committed to customer service, however since we are not the manufacturer of the product in question, Jasco is the responsible party. Energizer therefore considers the matter close.
  
  Sincerely,
  Energizer 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩