Complaints

This profile includes complaints for Energizer Battery Co's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Energizer Battery Co

  533 Maryville University Dr Saint Louis, MO 63141-5801

• 

  Energizer Battery Company

  1190 N US Highway 1 Ormond Beach, FL 32174-2997

• 

  Edgewell Personal Care

  804 Walker Rd Dover, DE 19904-2727

• 

  Edgewell Personal Care

  P.O. Box 631 Ridgley St. Dover, DE 19903-0631

• 

  Energizer Holdings

  17120 Hawks Lookout Ln Cleveland, OH 44136

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/17/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have bought 3 packages of 60 AA Raynovac batteries and 3 packages of 40 AAA Raynovac batteries. All of these Raynovac batteries had came with a 10 (ten) years leak-proof guarantee, website's link: ********************************************************** Expiration date for All of the purchased Raynovac AA and AAA batteries have either February 2029 or February 2030.The 2 packages of the 60 packs of Raynovac AA batteries and the 2 packages of the 40 packs of Raynovac AAA batteries were UNOPENED and yet they have LEAKED/FAILED well before their promised expiration ******** three (3) 365 nm UV flash lights that I have received as a gift were damaged. 4 (four) of my motion sensors lights were damaged as the results of the Raynovac batteries leaking/failure. Similar item listed on amazon link is enclosed:Pictures of the UNOPENED AA and AAA batteries as well as damaged items and opened AA and AAA Failed/Leaked Raynovac batteries are enclosed.I have filed a complaints with raynovac on 07/8/2024, 08/1/2024, 08/26/2024, and 09/11/2024. I have spoken to "******", Raynovac's representative on at **************. My AAA ******** batteries claims were denied because I had used ********'s AAA batteries of two separate EXPIRATION DATE of "Feb 2029" and " Feb 2030". That was the explanation that I have received from "******" on Friday September 6, 2024 at 11:46 am Pacific Standard Time.These claims are supposed to be resolved within 6-8 weeks and Raynovac are playing a game of "ATTRITION" so that I will forfeit my LEAKING/FAILED Raynovac batteries claims.1) A total of 6 (six) packs of Raynovac batteries packs with Expiration date of " Feb 2029" and "Feb 2030" :3 (three) packs of 60 (sixty) AA batteries and 3 packs of 40 AAA batteries 2) 3 (three) damaged beyond repairs of 356 nm wavelenght UV flashlights that were gifted.3) 4 (four) DAMAGED beyond repairs of IVATION motion sensor lights. Please help. Thank you so much.

  Business Response

  Date: 10/01/2024

  This case is being forwarded to Energizer, who owns Rayovac.

  Customer Answer

  Date: 10/03/2024

  Dates of attempting to contact Raynovac batteries: 07-08-2024, 08-01-2024, 08-26-2024, and 09-11-2024.
  Most recent Raynovac male representative spoken to was on 09-11-2024 by the name of "******".
  The problem had started a week or so before the first contact date of July 08, 2024.  The Raynovac batteries had leaked in my electronics item and even in the four (4) UNOPENED Raynovac battery packages that were NOT EVEN close to their expiration date of "February 2029 "  and "February 2030".
  "******", the male Raynovac's representative from Raynovac's consumer hotline at ************ even said that "because i HAD used in  my flashlight AAA batteries were of FEBRUARY 2029 and FEBRUARY 2030.  Since the AAA  are of different expiration date that was the cause of the Raynovac batteries failure.  That was a FALSE statement.  No where on the packaging or anywhere on ********'s website had that type of statement.  Raynovac are asking us to keep there TOXIC WASTE of Leaking Raynovac's batteries in our home while our CLEARLY LEAKING BATTERIES claims are being looked at by ******** since the initial contact date of July 8, 2024.
  Please help.  Thank you very much.
  Regards
  *** ***, ************ at *************************************************************

  Customer Answer

  Date: 10/03/2024

  Complaint: 22295740
  
  I have reviewed the business' response and am rejecting it because:

  Dates of attempting to contact Raynovac batteries: 07-08-2024, 08-01-2024, 08-26-2024, and 09-11-2024.
  Most recent Raynovac male representative spoken to was on 09-11-2024 by the name of "******".
  The problem had started a week or so before the first contact date of July 08, 2024.  The Raynovac batteries had leaked in my electronics item and even in the four (4) UNOPENED Raynovac battery packages that were NOT EVEN close to their expiration date of "February 2029 "  and "February 2030".
  "******", the male Raynovac's representative from Raynovac's consumer hotline at ************ even said that "because i HAD used in  my flashlight AAA batteries were of FEBRUARY 2029 and FEBRUARY 2030.  Since the AAA  are of different expiration date that was the cause of the Raynovac batteries failure.  That was a FALSE statement.  No where on the packaging or anywhere on ********'s website had that type of statement.  Raynovac are asking us to keep there TOXIC WASTE of Leaking Raynovac's batteries in our home while our CLEARLY LEAKING BATTERIES claims are being looked at by ******** since the initial contact date of July 8, 2024.Please help.  Thank you very much.
  *** ***, ************ at *************************************************************
  

  Business Response

  Date: 10/11/2024

  Dear BBB,

  Thank you for informing us a complaint has been filed. The Consumer reached out to us via email and by phone on 10/7. We informed the Consumer that additional information is needed to move forward with his claim. The Consumer has failed to share the additional information needed to investigate their claim. Energizer considers this matter on hold until the Consumer shares the information requested.

  Sincerely, 
  Energizer

  Customer Answer

  Date: 10/13/2024

  Complaint: 22295740
  
  I have reviewed the business' response and am rejecting it because:
  

  I have been sending them pictures of the failed Raynovac batteries that were well BEFORE their expiration date.  Those are the same pictures that I have enclosed in my ************************** complaints.  These pictures CLEARLY had shown that RAYNOVAC batteries HAD LEAKED prior to their guaranteed date.  

   

  The UNOPENED 4(four) CASES of leaking RAYNOVAC BATTERIES are CLEAR evidents of Raynovac batteries FAILURES. These unopened packs of RAYNOVAC BATTERIES are well BEFORE their expiration date.

   

  I have been sending RAYNOVAC customer's service pictures of the Raynovac batteries FAILURES and pictures of my damaged electronic items since July 8, 2024.  RAYNOVAC responses were of a list of pictures of what I had ALREADY sent in.  

  I have bought these Raynovac batteries a while back.  There was a line about the request for the OPTIONAL picture of the receipt which I don't have. These Raynovac batteries had a TEN (10)years written warranty CLEARLY written on the boxes.  No where DOES it says that there will be an electronic equipments FAILURE if mixing two AAA batteries from a RAYNOVAC BATTERIES packs with an expiration date of February 2029 and  February 2030.  That's sounds like an complete LIE. Please help.

  Sincerely,
  
  *** ***

  Business Response

  Date: 10/14/2024

  Dear BBB,

  We have been in communication with this Consumer several times regarding this claim and have requested the following information needed to move forward with their claim. 

  1. Pictures of the batteries used in each device next to its respective device (please include one picture showing the expiration date)
  

  2. Price Reference for each device (either a link or estimate to repair the alleged damage)

  The Consumer has failed to share the needed information to move forward with their claim. Energizer therefore considers the matter on hold until this information is received.

  
  Sincerely,
  Energizer 

  Customer Answer

  Date: 10/21/2024

  Enclosed are the requested five (5) pictures with the failed Raynovac AA batteries with EXPIRATION date of FEB 2029.  Please help.  Thank you so much.

  Customer Answer

  Date: 10/21/2024

  Enclosed are the requested 3 (three)  pictures of the DAMAGED 365 nm wavelength with the failed
  Raynovac AA batteries with EXPIRATION date of FEB 2029.  Here is the link of a comparable 365 nm wavelength from **********:

  ***********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************

  Please help.  Thank you so much.

  Customer Answer

  Date: 10/21/2024

  Here is the requested picture of my damaged ************ remote control MODEL ******** remote CT902776"  by leaking Raynovac AAA batteries with the EXPIRATION DATE of "FEB 2029" shown. Here is the link for a replacement for the damaged  ************ remote control MODEL ******** remote CT902776":
  

  ***********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************

  Please help.  Thank you so much.
  

   

  Customer Answer

  Date: 10/21/2024

  Enclosed are the requested front view pictures the 5 (five)  damaged IVATION brand motion sensor lights. The motion sensor lights are no longer available on ********** but a similar items can be found at this amazon link for $29.99 for a pack of 3 lights. Here is the amazon link to the comparable motion sensor lights that were damaged by the EARLY FAILURE/LEAKING Raynovac AA batteries with expiration date of "FEB 2029".
  
  ******************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
  

  Please help.  Thank you so much.

  Customer Answer

  Date: 10/21/2024

  A comparable 365 nm wavelength UV flashlight that are being sold on ********** are for $ ***** each.

  A comparable Toshiba CF2776 ************** Remote Control being sold on ***********************  are for $ ***** each.

  A comparable IVATION motion sensor light are being sold on ********** for a three 3 (three) pack at  $ ***** . So, it is about $10 for 1 (motion) sensor light.

  The requested pictures were submitted as additional information because none of the picture can be attached to this portion of the reply to my complaint case: 22295740.

   

  Please help.  Thank you so much.
  

  Customer Answer

  Date: 10/22/2024

  1) Enclosed are pictures of the UNOPENED 2 (two) packs of 40 (forty)  Raynovac batteries packs with the expiration date of FEBRUARY 2030 that are leaking toxic chemicals.

  2) Enclosed are pictures of the UNOPENED 2 (two) packs of 60 (sixty)  Raynovac batteries packs with the expiration date of FEBRUARY 2029 that are leaking toxic chemicals.

  I am requesting a replacement for these UNOPENED AAA Raynovac batteries packs that had failed/leaking dangerous chemicals.

  Please help.  Thank you so much.
  

   

  Business Response

  Date: 10/31/2024

  Dear BBB,

  We have been in communication with this Consumer several times regarding this claim and have requested the following information needed to move forward with their claim. 
  1. Pictures of the batteries used in each device next to its respective device (please include one picture showing the expiration date)
  
  2. Price Reference for each device (either a link or estimate to repair the alleged damage)
  The Consumer has failed to share the needed information to move forward with their claim. Energizer therefore considers the matter on hold until this information is received.
  
  Sincerely,
  Energizer 

  Business Response

  Date: 12/09/2024

  Dear BBB,

  The Consumer has failed to share the additional information needed listed below in order to investigate their claim. Energizer considers this matter on hold until the Consumer shares the information requested.
  
  1. Pictures of the batteries used in each device next to its respective device (please include one picture showing the expiration date)
  
  2. Price Reference for each device (either a link or estimate to repair the alleged damage)
  The Consumer has failed to share the needed information to move forward with their claim. Energizer therefore considers the matter on hold until this information is received.
  
  Sincerely,
  Energizer 

• Initial Complaint

  Date:08/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Approximately 2 months ago I went to use my rangefinder and found it not working upon checking batteries I had found it two of them had leaked acid into my rangefinder ruining the internals and rendering it useless. Upon searching the internet I found the Eveready no leak guarantee that they advertise, so I wrote the company telling them my issue. They then wanted multiple pictures of every single angle and they ask for this several times after I've already sent the pictures that they asked for, finally they agreed to pay me for the loss of my rangefinder, but they wanted me to download some program electronically onto my cell phone in order to download what they wanted me to sign and then I want to meet you print it out and then scan it back into a PDF file or something in order to send it back to them. I told them I had no knowledge of computers enough to download print scan and reupload a file I needed them to just send me something to sign and I would send it back to them, they then told me they would have to send the papers somewhere else and it has been more than a month and they refuse to do anything further to help me even after telling me they are going to pay me for the loss of my device. when I write them they simply give me a runaround telling me that they're sorry for my weight and that the papers have been sent to upper management for them to do something, but all they're doing is stalling and I would like to be reimbursed for my product so that I may purchase a new one. I'm just out of options to get them off their butts and get something happening. a couple of months before this happened I had an issue with ******** battery leaking and ruining a set of headphones and ******** had no issues at all and literally had a check in my mailbox within a week, so I know the process cannot be much different with the Energizer battery company they're just stalling for whatever reason.

  Business Response

  Date: 08/20/2024

  Dear BBB,

  Thank you for informing us a complaint has been filed. We have reached out to the consumer and have requested information needed to move forward with their claim. We are waiting to hear back from the Consumer.

  Sincerely,

  Energizer 

• Initial Complaint

  Date:08/07/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a 48 pack of Energizer MAX AA batteries in September of 2020. Within the last year I have had almost every single battery explode or leak in storage well before the expiration date. I contacted Energizer with my concerns and was told the only way to receive assistance is if I sent several pictures of the batteries, including a photo that included the battery count. I explained this was not possible as the leaking and exploding batteries are caustic, which means that they can cause chemical ***** if the leaking chemical gets onto my skin. I am not risking my health. It is dangerous to handle them and they must be disposed of immediately. I informed the representative of this and was answered very rudely and they refused to consider the circumstances. Energizer should stand behind their batteries, especially considering their No Leak Guarantee. Pictures should not be required/demanded if it poses a health risk to the consumer. I am seeking a check to reimburse my expenses for the batteries.

  Business Response

  Date: 08/14/2024

  Dear BBB,

  Thank you for informing us a complaint has been filed. We have reached out to the consumer and have resolved this issue with them.
  

  Sincerely,

  Energizer 

• Initial Complaint

  Date:08/02/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  -------- Original message --------From: alfeaa **************** Date: 7/30/24 10:55 PM (GMT-06:00) To: ************** Subject: Energizer I contacted Energizer on June 5, 2024 about a defect with their product, Tire Foam Shine. I provided the requested information on June 5, 2024. I was told that they would send replacement coupons for the defective product. I sent a follow up email on June 15, and was told that I should receive the coupons in 7 to 10 days. I sent another email on June 14, 14, 27, 28, and July 28, 2024. It has been approximately 2 months and no coupons and they do no respond to my emails, Claim # CAS-******-T0B5F2.Sent from my T-Mobile 5G Device

  Business Response

  Date: 08/12/2024

  Dear BBB,

  Thank you for informing us a complaint has been filed. We have reached out to the consumer and have resolved this issue with them.
  

  Sincerely, 

  Energizer

• Initial Complaint

  Date:07/16/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/10/24 I reported that I found that 3 of my unused MAX *** batteries, with a date of 12/2024, had leaked and expressed my disappointment. Energizer requested numerous photos of the batteries. I responded that I have no way to take digital pictures. (I don't have a smart phone or digital camera or family in the area with one.) Energizer then said that the photos were required to proceed. There was no statement on the package of batteries that I bought that photos would be required for Energizer to stand behind its product. I expect Energizer to stand behind its product without making the customer jump through hoops.

  Business Response

  Date: 07/19/2024

  Dear BBB,

  Thank you for informing us a complaint has been filed. We have reached out to the consumer and have resolved this issue with them.
  

  Sincerely,
  Energizer

  Customer Answer

  Date: 07/22/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:07/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cr 2032 batteries it took me 20min to get a battery out so I could use it, no more enegizers. That is about the most frustrating thing. Really not thinking.

  Business Response

  Date: 07/19/2024

  Dear BBB,
  
  Thank you for bringing this to our attention. We're sorry to hear the Consumer had trouble opening our packaging. We informed the Consumer about the changes we've made to our packaging to comply with ******* Law. This law requires that all button, coin, and hearing aid batteries and devices powered by those batteries must be contained in child-resistant packaging that features specific warning copy. Our new packaging contains a recyclable PET dial that's certified child-resistant and includes additional staking points for extra security. The Consumer can watch a video on the new packaging and how to open it by visiting our website at **************************** . We're committed to making our packaging easy to use while also keeping our products safe for everyone, especially children.
  
  Sincerely,
  Energizer 

• Initial Complaint

  Date:07/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Energizer advertises a No Leak Guarantee on their batteries (see **********************************************************************************). So, when one of their AA batteries with 12-2028 date (see image) destroyed my Sleep Number mattress remote without warning (i.e. no low battery indicator)I messaged them (via *******************************************) but got no response. I waited 2 weeks and then messaged them again on 6/25 but I still haven't heard anything from them. I would expect a brand like Energizer to at least respond. Ideally, they should reimburse me for the replacement remote I had to get due to no fault of mine and if they pay for shipping, I'm happy to send them the remote that was destroyed along with the battery that leaked. Below is the exact message I sent them on 6/25:"I messaged 2 weeks ago but got no response. A leaking AA battery with 12-2028 date (see image) destroyed my Sleep Number remote without warning (no low battery indicator). Please advise on how to submit battery/remote for 'Leak free guarantee' claim."

  Business Response

  Date: 07/19/2024

  Dear BBB,

  Thank you for informing us a complaint has been filed. We have reached out to the consumer and have requested additional information needed to move forward with the investigation.

  Sincerely,
  Energizer

  
  

• Initial Complaint

  Date:06/01/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been going back and forth with energizer for 4 months regarding a defective battery that self ignited in my refrigerator causing ***** on my fridge drawer plastic. They finally agreed to pay the damages but only agreed to pay for costs without shipping and taxes. I cannot replace the damaged item without paying shipping and taxes so I asked them to compensate me the proper amount which had to be reviewed for escalation. Now I was told that they first want to analyze the physical battery which I had to package and ship to them before they will pay me. It seems they keep adding a new excuse not to send my money which they already agreed to send. Similar to other complaints here, they continue to drag on and ask for the same information multiple times. I also only receive about 1 in every 5-6 emails they say were sent to me. I am beyond frustrated at the delays and lack of dealing with this more quickly. When I ask to speak to a manager nobody contacts me. They also quote that I will have to wait 21 business days to receive the money which is a further unacceptable delay. Please assist me!

  Business Response

  Date: 06/06/2024

  Dear BBB,

  Thank you for informing us a complaint has been filed. We have reached out to the consumer and have requested the product be sent in for further evaluation by our internal experts.

  Sincerely,
  Energizer

  Customer Answer

  Date: 06/11/2024

  Complaint: 21787995
  
  I am rejecting this response because:
  Battery was already sent in and I am still waiting to hear back. **************** has been unprofessional dealing with this issue. After months I am still waiting for them to assess the battery before sending me the money. Money will take up to 21 days to be mailed to me. Company still has not updated their website storage recommendations based on this incident.
  
  
  Sincerely,
  
  *************************

  Business Response

  Date: 06/17/2024

  Dear BBB,

  We appreciate your update. On 6/12, we notified the consumer that their claim has been approved, and they can expect payment within 21 business days. We are consider this matter resolved.

  Sincerely,

  Energizer

  Customer Answer

  Date: 06/22/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:05/26/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submitted a complaint to ***************************************** Wed, May 15 2024 and *************************************** May 21,2024 regarding warranty defective charger and batteries., after about twenty five back and forth correspondence regarding taking pictures ,finding battery numbers,and various other test questions over the course of five days energizer did not offer a refund,exchange or any other solution.

  Business Response

  Date: 06/03/2024

  Dear BBB,

  Thank you for informing us a complaint has been filed. We have reached out to the consumer on 5/29 and have resolved this issue with them.
  

  Sincerely,

  Energizer

  Customer Answer

  Date: 06/03/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:04/05/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased two Energizer LED ceiling light fixtures from Amazon in December of 2023. Shortly after installing them, they started flickering uncontrollably. It has gotten worse over time and now one of them is essentially a strobe light. That one is in the closet of my newborn babys nursery so obviously not ideal. I reached out to customer service weeks ago but have yet to hear back. I just want a refund for the lights and the 8 D batteries wasted.

  Business Response

  Date: 04/09/2024

  Dear BBB,

  We apologize for the challenges the Consumer is having with this product.  As mentioned to the Consumer Energizer does not produce this product. This is licensee product. The licensee for this product can be reached via their website at www.byjasco.com or by calling ************* at **************.  Energizer is committed to customer service, however since we are not the manufacturer of the product in question, Jasco is the responsible party. Energizer therefore considers the matter close.
  
  Sincerely,
  Energizer