Complaints

• Initial Complaint

  12/31/2023

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  I am writing to address a recent experience with your Bissinger's Candy and seek your prompt attention to this matter.On November 24, I placed an order for three boxes of chocolate-covered apricots totaling $116.97. Regrettably, I overlooked specifying a shipping date during the initial order placement. However, I promptly used the chat feature to communicate with your customer service team, successfully requesting a modification to the shipping date set for December 12th. I received confirmation that the change was accepted.To my surprise, the order arrived on December 2, contrary to the specified shipping date. In response, I contacted customer service to rectify the situation, emphasizing the critical nature of the delayed shipping date due to the products being intended for international shipment.A customer service representative assured me that a replacement order would be shipped on December 12 at no additional cost. However, as of December 19, I had neither received the second shipment nor any notification regarding the status of my order. Subsequent communication with **************, the manager, on December 19 revealed that my original order had been marked as shipped and received, and no additional products were to be sent.During our conversation, Ms. *** needed to consult with other customer service staff to provide clarification on my order status. While she committed to calling me back on December 20, I did not receive any such call. Instead, I left a message on her extension (306) with my contact details.I wish to bring to your attention the following points:1. The change of shipping date, though accepted, was not honored as requested.2. A customer service representative assured me of a second shipment on December 12, but this commitment was not fulfilled.3. I was not informed of the decision to cancel the additional shipment.4. The promised callback from Ms. *** did not materialize.This situation raises concerns about the handling of my order, and I believe it may involve potential violations of the Illinois Consumer Fraud and Deceptive Business Practices Act (815 ILCS 505/). Specifically:1. Deceptive Business Practices: Failure to notify me of the decision to cancel the additional shipment.2. Misrepresentation: False information provided about placing a replacement order.3. Unfair Practices: Lack of communication regarding changes in my order status.4. Remedies: I am seeking a refund for the original order in question and the three additional boxes promised but not received.Additionally, I would like to emphasize the relevance of the Illinois Mail Order Merchandise Rule (815 ILCS 413), which outlines guidelines for timely shipping and customer communication.Given these circumstances, I formally request a refund for the original order and the three additional boxes promised.I appreciate your immediate attention to this matter and anticipate a swift resolution.

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