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Medicredit, Inc.

BBB Accredited Business A+Rated by BBB

This business has 1 alert

Pattern of Complaints

Important information

Customer Complaint:
BBB has received consumer complaints which allege Medicredit is trying to collect on a debt that is not owed, difficulty trying to pay off a debt, difficulty getting inaccurate posts to credit reports removed, and difficulty contacting a representative of the company. Medicredit has addressed concerns brought to its attention.

Complaints

This profile includes complaints for Medicredit, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

213 total complaints in the last 3 years.
77 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/18/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On September 28, 2023 I paid the balance that I owed to the hospital. for some reason they never acknowledge that they received the payment and sent me off to collections. I have provided screenshot proof showcasing that i did make the payment and that there is no reason why I should still be receiving calls from MediCredit. I also emailed Medicredit myself with an email showing them that this balance has been paid off as well Account number is - *********
Business Response
Date: 03/21/2024
We are in receipt of the complaint filed by ************************************** and have thoroughly reviewed this matter. We apologize for any confusion or inconvenience experienced by the consumer. The account in question was placed with our office on February 16, 2024 by our client, Cardio *****. Medicredit did receive a receipt of payment from the consumer but upon further review, the date of service listed on the payment did not match the account placed with **********************. If the consumer needs further assistance please have them contact our office directly. Thank you
Customer Answer
Date: 03/22/2024
Complaint: 21449782

I am rejecting this response because:

I have documented proof stating that my appointment was on 8/21/2023 which I have attached and that matches the same date on the payment receipt as well. You guys obviously had some type of accounting error on the backend which is why you never even confirmed that you received my payment in the first place. I have documented proof of everything here. Stop making up lies immediately and resolve this

Sincerely,

**************************************
Business Response
Date: 03/26/2024
We are in receipt of the response filed by ************************************** and have thoroughly reviewed this matter. We apologize for any confusion or inconvenience experienced by the consumer. The account in question was placed with our office on February 16, 2024 by our client, Cardio Texas. A Medicredit representative reached out to the consumer via phone on March 25, 2024, to discuss the consumers concerns and left a voicemail. If the consumer needs further assistance, please have them contact Medicredit directly. Thank you.
Customer Answer
Date: 03/26/2024
Complaint: 21449782

I am rejecting this response because:

There is no reason for me to get on a call with anyone that works at medicredit. You have the information wrong. i paid the bill. I have endless amounts of proof that supports this. Take me off your list immediately and close this case because there is nothing left to talk about whatsoever. If you guys keep bothering me there will 100% be issues

Sincerely,

**************************************
Initial Complaint
Date:03/14/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had a medical emergency surgery at ************************** in January of 2023 (last year). I have been on a payment plan ever since for the remaining $2500+ that wasnt covered by my insurance. This payment is automatically paid each month to St *******; has never been late or missed; and will be completed by Feb of 2025. I have never received anything from Medicredit-nothing by mail, email, nothing. The last week I keep getting voicemails that I owe debt on St ******* to medicredit. I call back, only to hear automated messages, to wait for a rep, only to have it eventually go to a voicemail that sounds like a cellphone voice mail box. Literally just says medicredit is not available. Thats a corporations voicemail setup??? This screams scam to me. I do not have any open debt to this hospital as a payment plan has been in motion since day 1. Their website also is sketchy and you cant do anything without an account/ref number, which I dont have since I never received anything. Please look into this company as they scream SCAM to me. Also none of this debt has ever shown on my credit report either
Business Response
Date: 03/15/2024
We are in receipt of the complaint filed by *********************************** and have thoroughly reviewed this matter. We apologize for any confusion or inconvenience experienced by the consumer. The account in question was placed with our office on February 26, 2024 by our client, ********************************************. The consumer requests no further contact, therefore a cease and desist has been applied to this account and the consumer will no longer be contacted. Medicredit follows rigorous policies and procedures to ensure compliance with applicable federal and state laws. If the complainant needs further assistance or would like to remove the cease and desist please have them contact Medicredit directly. Thank you
Initial Complaint
Date:03/12/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I wish for Medicredit to absolve all charges and remaining owed balance due to extortion-like collection efforts. Website will not show my total balance owed and they hide the total balance and bill at THEY'RE OWN CONVENIENCE. I have made over 10 calls and tried to find a resolution and have sent a financial aid application that was kicked back twice due to vacant sender. I have paid over $1600 and have attempted to make settlement payments and failed at the fault of the debt collectors inability to have a functioning website. Settlements and payment plans are only offered through an account login and the website is not letting me create an account. Ive tried on 4 devices and it will not work. I refuse to pay even another dime to this company and will only accept a settlement of absolved debt between accounts ********* and *********
Business Response
Date: 03/18/2024
We are in receipt of the complaint filed by ************************* and have thoroughly reviewed this matter. We apologize for any confusion or inconvenience experienced by the complainant. The accounts in question were placed with our office on November 27, 2023 and October 9, 2023 by our client, **************************** and ******** Anesthesiology. A Medicredit representative reached out to the complainant via phone on March 15, 2024, to discuss the complainants concerns. If the complainant needs further assistance, please have them contact Medicredit directly. Thank you.

Customer Answer
Date: 03/20/2024
Complaint: 21424476

I am rejecting this response because:
I have not received any effort to be contacted buy Medicredit as they have stated. I have made more than a dozen efforts to reach a settlement and submit financial aid through the hospitals and failed due to negligence on Medicredit's behalf. My attorney is going over the information and bills I possess and I will continue rejecting Any and All responses UNLESS Medicredit agrees to clear ALL BALANCE OWED between accounts ********* and *********.

Sincerely,

*************************
Business Response
Date: 03/22/2024
We are in receipt of the response filed by ************************* and have thoroughly reviewed this matter. We apologize for any confusion or inconvenience experienced by the consumer. The accounts in question were placed with our office on October 9, 2023 and November 27, 2023 by our clients, **************************** and ******** Anesthesiology. A Medicredit representative reached out to the consumer via phone on March 15, 2024, to discuss the consumers concerns. The phone number listed on this complaint appears to be an incomplete number so, the Medicredit representative called the number on file ending in 4033. If the consumer would like to provide a valid phone number, a Medicredit representative would be more than happy to reach out. If the consumer needs further assistance, please have them contact Medicredit directly. Thank you.
Customer Answer
Date: 03/25/2024
Complaint: 21424476

I am rejecting this response because:

For starters, that is not the number I gave to be contacted at. A valid phone number is *************.
Second, I most definitely did NOT receive a call from Medicredit regarding this issue.
Third, I have spend hours of stress on the phone with Medicredit with absolutely no closure on the matter due to company rigidness and failure to assist. Even if they call, I will not accept any response other than clearing all debt owed between both active accounts in my name.
I have put way too much time and stress into this matter and I am tired of dealing with people that only wish to extort me.
Sincerely,

*************************
Initial Complaint
Date:03/05/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We got a phone call from MediCredit. MediCredit said they are trying to collect a medical bill. They said they were trying to collect for a medical bill. We have 4 insurance plans. I, *************************, the husband, am currently working and I get health insurance through BlueCrossBlue Shield, and my wife gets medical care from my BCBS, her ********* and her ****************** and my TriCareForLife, since I was in the U.S. Military for 20 years.
Business Response
Date: 03/07/2024
We are in receipt of the complaint filed by ************************* and have thoroughly reviewed this matter. We apologize for any confusion or inconvenience experienced by the complainant. The account in question was placed with our office on February 27, 2024 by our client, Centerpoint *************** A Medicredit representative reached out to the complainant via phone on March 7, 2024, to discuss the complainants concerns. If the complainant needs further assistance, please have them contact Medicredit directly. Thank you.
Initial Complaint
Date:03/04/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I gave birth November of last year. 9 month after, we are up to date on all hospital bills I then get a call from medicredit about a bill I didnt have a statement/ explanation for. Since this initial call I have received a bill for a fraction of the amount this company asked, funny thing is, this hospital bill has the same date of service and explanation. Today I randomly decided to look up this company and was shocked to see so many with the exact same issue. Im reluctant to respond now.
Business Response
Date: 03/07/2024
We are in receipt of the complaint filed by ***************************** and have thoroughly reviewed this matter. We apologize for any confusion or inconvenience experienced by the consumer. The accounts in question were placed with our office on January 7, 2024 and January 14, 2024 by our client, *************************. A representative reached out to the consumer via phone on March 7, 2024, to discuss the consumers concerns and left a voicemail. If the consumer needs further assistance, please have them contact Medicredit directly. Thank you.
Initial Complaint
Date:02/29/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received a collection notice, I have tried four (4) times to call the company to get a settlement amount with no luck, the line keeps disconnecting me. I also tried to use their website and it routes me to an unsecure site.
Business Response
Date: 03/05/2024
We are in receipt of the complaint filed by *************************** and have thoroughly reviewed this matter. We apologize for any confusion or inconvenience experienced by the consumer. The account in question was placed with our office on January 11, 2024 by our client, Novant Health ***************************. A Medicredit representative reached out to the patient via phone on March 4, 2024, to discuss the consumers concerns and left a voicemail. If the consumer needs further assistance, please have them contact Medicredit directly. Thank you.
Initial Complaint
Date:02/16/2024
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I keep receiving calls about pending medical debt. I have not received a detailed bill and I am I don't event have an account number. This account is a complete violation of the no surprise act, please delete it immediately as my privacy is protected under HIPPA laws. Unless they are able to validate this bill and send an itemized charges, I'd like a cease and desist on place for this account. I do not want any more calls to me or any third party related to me including relatives, associates, or place of employment.Thank you.
Business Response
Date: 02/19/2024
We are in receipt of the complaint filed by ************************* and have thoroughly reviewed this matter. We apologize for any confusion or inconvenience experienced by the consumer. The account in question was placed with our office on February 9, **** by our client, ***********************************. Due to the complainant stating that they would like no further contact, Medicredit has applied a Cease and Desist on the account and the consumer should not receive further contact regarding this account. Due to this Cease and Desist, our offices are legally unable to send any documents or communications that have been requested, such as a debt validation. If the complainant wishes to retract the Cease and Desist our offices will be able to better research and respond to the complaint. If the consumer needs further assistance please have them contact our office directly.Thank you
Customer Answer
Date: 02/24/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:02/16/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received calls and a voicemail from an unknown number, which is suspicious to begin with, and the voicemail says that they are Medicredit calling on behalf of HCA South Tampa in an attempt to collect a debt. Ive never been to any HCA facility, nor have I ever seen any providers who work there. I dont have ANY medical debt or unsaid medical bills at this time, yet their voicemail says they are calling to collect a debt from me. This is unacceptable. I want to know how and where they got my phone number, why they are calling me when I know with 100% certainty that I dont owe anything to medical providers and I have no bills outstanding anywhere. I need to make sure that they havent reported any false debt or unpaid bills wrongly.
Business Response
Date: 02/16/2024
We are in receipt of the complaint filed by ******************************* and have thoroughly reviewed this matter. We apologize for any confusion or inconvenience experienced by the complainant. Medicredit placed a call to the phone number listed on this complaint. However, ******************************* is not the intended recipient. We have removed this phone number from our system and the complainant would no longer be contacted. Thank you.
Initial Complaint
Date:02/15/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Debt Collection Complaint Medicredit Reference # ********* Medicredit *** is a debt collector attempting to collect a payment amount from this party via surprise medical billing at this time. Texas law protects patients with state-regulated health insurance (about 16 percent of Texans) from surprise medical bills in emergencies or when they didn't have a choice of doctors. The law bans doctors and providers from sending surprise medical bills to patients in those cases. I have filed a complaint against HCA ******* Clear Lake with the **************** of ****** and ****** Services as I was never afforded the opportunity to see the on duty physician at this location on or about May 16, 2023. Furthermore, I was never discharged or provided with a patient summary and/or a treatment plan in accordance with my patient rights. Therefore, I am disputing the full amount of $2089.85 which Medicredit is unlawfully attempting to collect from this party at this time. HCA hospital has recently been under investigation for patient records data breach and violation of my HIPAA privacy patient rights on the date of service.
Business Response
Date: 02/16/2024
We are in receipt of the complaint filed by ******************* and have thoroughly reviewed this matter. We apologize for any confusion or inconvenience experienced by the consumer. The account in question was placed with our office on November 7, 2023 by our client, HCA ******************. At this time, we have reached out to our client and a patient concern has been entered. Please allow time for the review to take place. If the consumer needs further assistance, please have them contact our office directly. Thank you.
Customer Answer
Date: 02/17/2024
Complaint: 21301363

I am rejecting this response because:

*********************** has numerous similar complaints and has not dismissed/discharged this debt as of this date with Medicredit.
This party experienced patient privacy rights violations on the date of service at the location.
This party was never seen or treated by a physician, diagnosed, formally discharged or provided with a treatment or follow up plan. Many other patients in the emergency room on this date received the same poor quality of care, neglect and abandonment.
For the above reasons mentioned, this party is disputing the entire amount billed.
Sincerely,

*******************
Business Response
Date: 02/23/2024
We are in receipt of the response filed by ******************* and have thoroughly reviewed this matter. We apologize for any confusion or inconvenience experienced by the consumer. The account in question was placed with our office on November 7, 2023 by our client, HCA ******************. At this time, we have reached out to our client and a quality of care has been entered. Please allow time for the review to take place. If the consumer needs further assistance, please have them contact our office directly. Thank you.
Customer Answer
Date: 03/04/2024
This is party is disputing this entire debt due to the lack of medical care, poor customer service and patient rights violations on the date of service.
This party is requesting the reporting of this debt to be resolved and discharged at this time.
Initial Complaint
Date:02/10/2024
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My husband, ******* ***, had a colonoscopy as requested by his provider, ****** ******, on May 3, 2023. This was covered by our insurance, *****. We received multiple bills after You invoiced my insurance company ***** Advantage HMO Saver, *********** in May and were paid a total of $2001.65. Enclosed also please find the claim statement from ***** outlining the payment. What ********** ******** ******** was paid is what they are permitted to pay by law. I sent them a letter (see attached) on November 12, 2023 via certified mail. I included a copy of the explanation of benefits from *****. They proceeded to ignore both. Now they are asking for us to "settle" with them in the amount of $954. We will not be doing this. Could you please look into this matter for us? Thank you, **** *** & ******* ***
Business Response
Date: 02/14/2024
We are in receipt of the complaint filed by **** *** and have thoroughly reviewed this matter. We apologize for any confusion or inconvenience experienced by the consumer. The account in question was placed with our office on 10/27/2023 by our client, ********** ******** ********. Upon receipt of the consumer’s concern, we conveyed this information to our client, and at this time the client will be adjusting the balance $.00. If the consumer needs further assistance please have them contact our office directly. Thank you.
Customer Answer
Date: 02/14/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** ***

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This business has 1 alert

Important information

Complaints

Customer Complaints Summary

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Medicredit, Inc. is BBB Accredited.