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Business Profile

Collections Agencies

Medicredit, Inc.

This business has 1 alert

Important information

  • Customer Complaint:

    BBB has received consumer complaints which allege Medicredit is trying to collect on a debt that is not owed, difficulty trying to pay off a debt, difficulty getting inaccurate posts to credit reports removed, and difficulty contacting a representative of the company.  Medicredit has addressed concerns brought to its attention. 


Complaints

This profile includes complaints for Medicredit, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Medicredit, Inc. has 11 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Please enter a valid location.
    • Medicredit, Inc.

      PO Box 505600 Saint Louis, MO 63150-5600

      BBB accredited business seal
    • Medicredit

      13906 Promenade Green Way Louisville, KY 40245-5918

      BBB accredited business seal
    • Medicredit

      13906 Promenade Green Way Louisville, KY 40245-5918

      BBB accredited business seal
    • Medicredit

      13906 Promenade Green Way Louisville, KY 40245-5918

      BBB accredited business seal
    • Medicredit

      13906 Promenade Green Way Louisville, KY 40245-5918

      BBB accredited business seal

    Customer Complaints Summary

    • 213 total complaints in the last 3 years.
    • 77 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/27/2023

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I find this collections letter very disturbing and suspicious. First, I have never heard of Medicredit. Second, I have never, ever been to a medical facility called *************************. I have never been to any medical facility in the ********** area. This is obviously some type of fraud. I contacted Medicredit by phone and they were asking me questions that were too personal. I believe they were attempting to gather information that they do not have, therefore, this is a complete scam. If you look at the letter, it does not have any specific dates or a breakdown of services rendered, yet they claim I owe $348.63. Also, how the heck did this go directly to collections? I do not want this affect my credit history. They need to remove this from this bogus account they created. Please look into this company.

      Business Response

      Date: 11/28/2023

      We are in receipt of the complaint filed by *************************** and have thoroughly reviewed this matter. We apologize for any confusion or inconvenience experienced by the consumer. The account in question was placed with our office on November 10th, 2023 by our client, *************************. On November 15, 2023, a notice was mailed to the address provided by the consumer to our client at the time of service. Medicredit maintains high levels of professionalism and follows rigorous policies and procedures to ensure compliance with applicable federal and state laws. As part of our policy and in order to ensure that the patients protected health information is not disclosed to the incorrect recipient, Medicredit follows a HIPAA verification process. If the consumer needs further assistance please have them contact Medicredit directly. Thank you. 

      Customer Answer

      Date: 11/28/2023

      Complaint: 20924382

      I am rejecting this response because: They avoided the issue. As stated earlier, I have already contacted them. They are asking for personal information that I will not give them. Again, I have never been to that medical facility. They need to remove my name from this bogus account.

      Sincerely,

      ***************************

      Business Response

      Date: 12/01/2023

      We are in receipt of the complaint filed by *************************** and have thoroughly reviewed this matter. We apologize for any confusion or inconvenience experienced by the complainant. Medicredit maintains high levels of professionalism and follows rigorous policies and procedures to ensure compliance with applicable federal and state laws. To address the complainants request of no further contact, a cease and desist has been applied and the complainant would no longer be contacted. If the complainant needs further assistance please have them contact Medicredit directly. Thank you.

      Customer Answer

      Date: 12/05/2023

      Complaint: 20924382

      I am rejecting this response because: They did not mention anything about my name being removed. I do not want to see their mistake affecting my credit report or credit score.
       

      Sincerely,

      ***************************
    • Initial Complaint

      Date:11/16/2023

      Type:Billing Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a phone call from MediCredit on Monday, 11-14-23, about a past-due amount that was turned over to them for collections. MediCredit knowledge about the amount I owed, the date of service (3-29-23) and knowledge of the procedure performed (CT scan). Today I called ************************************** and spoke with the billing department. I have a balance, but the account was not in collections and MediCredit should not have the account. ********************** has my contact information and knowledge of my medical procedure. ********'s billing department informed me that my account is not in collections and MediCredit does not have the account. ********************** should not have my protected health information, my contact information, etc. This should be rectified immediately. If MediCredit placed an adverse entry on my credit report then it needs to be fixed now. I want confirmation from MediCredit that my PHI is removed from their files, that my credit rating is not adversely reflected by their error, and MediCredit will not place an adverse entry on my credit report.

      Business Response

      Date: 11/20/2023

      We are in receipt of the complaint filed by ******************************** and have thoroughly reviewed this matter. We apologize for any confusion or inconvenience experienced by the consumer. Account number ending in ***** was placed with our office on October 24, 2023 by our client, ***************************. On October 28, 2023, a notice was mailed to the address provided by the consumer to our client at the time of service. Medicredit maintains high levels of professionalism and follows rigorous policies and procedures to ensure compliance with applicable federal and state laws. The consumers account was not submitted to the credit reporting agencies while placed with Medicredit. If the consumer needs further assistance please have them contact Medicredit directly. Thank you.

      Customer Answer

      Date: 11/20/2023

      Complaint: 20881466

      I am rejecting this response because: I never received correspondence from the bill collector. *************************** told me the account was not placed with the collection agency. I will call St. ****** about my account.

      Please confirm the address you are using to send correspondence. I never received anything about my account being placed with collections. 


      Sincerely,

      ********************************

      Business Response

      Date: 11/22/2023

      We are in receipt of the response filed by ******************************** and have thoroughly reviewed this matter. We again apologize for any confusion or inconvenience experienced by the consumer. Account number ending in ***** was placed with our office on October 24, 2023 by our client, ***************************. Upon receipt of this response Medicredit reached out to our client, ***************************, and based on their review the address was incomplete. At this time, the address has been corrected to reflect the same address on this complaint. Medicredit records also indicate that on November 14, 2023, a notice was sent to the consumers updated address. If the consumer needs further assistance please have them contact Medicredit directly.Thank you

      Customer Answer

      Date: 11/22/2023

      Complaint: 20881466

      I am rejecting this response because:
      I still havent received correspondence from the collection agency. I do not have the collection agencys contact information. I do not have the original account number with ************************************* or the amount owed. How can I accept the bill collectors response without this very pertinent information? By law I am entitled to this information. I would request it from the bill collector directly but I dont have the information I need to do that. Get your act together.


      Sincerely,

      ********************************
    • Initial Complaint

      Date:11/13/2023

      Type:Order Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing as a parent of a minor that has been harassed by this company Medicredit ***** making false accusations and threats to a 16 year old. I finally was able to speak to an agent after I told her to block their calls since they did not comply with her asking them to cease and desist. I reached out to Medicredit **** on October 6th, 2023 asked to speak to a manager/supervisor after getting no assistance with the agent on the phone, was sent to a managers voicemail, my message or call was never returned. In Feb. 2021, my daughter suffered an emergency athletic injury, she was taken to the **** at ************************* in *******, **. We had state AHCCS insurance, meaning we have coverage through a state ******** program that makes it illegal to bill for unpaid treatment procedures, the hospital agrees to accept these state fees, so when healthcare facilities take payment providers/billing facility are liable for adjusting the outstanding balance, since this program is for families that can not afford healthcare, and are given eligibility based on income. That is why we do not owe what they are considering my daughter's debt, mind you she is a minor they are trying to collect a debt from. We ask the BBB to help with assisting in this matter, we have little to no income and cannot take the stress of these daily calls.

      Business Response

      Date: 11/16/2023

      We are in receipt of the complaint filed by ******************************* and have thoroughly reviewed this matter. We apologize for any confusion or inconvenience experienced by the complainant. The account in question was placed with our office on 08/13/2023 by our client, *****************************************************. Due to the complainant stating that they would like to stop contact immediately, Medicredit has applied a Cease and Desist on the account and the complainant should not receive further contact regarding this account. If the complainant needs further assistance or would like to remove the cease and desist please have them contact Medicredit directly. Thank you. 
    • Initial Complaint

      Date:11/08/2023

      Type:Customer Service Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The business calls late at night saying that I have a medical debt from a provider that I have never heard of. When I call back they won’t provide any information on the debt. I have never received any written notification of any medical debt, any written communication from Medicredit and pay my bills properly. I don’t appreciate the harassment from this company and wish to not be contacted further.

      Business Response

      Date: 11/09/2023

      We are in receipt of the complaint filed by ********* ****** and have thoroughly reviewed this matter. We apologize for any confusion or inconvenience experienced by the consumer. The account in question was placed with our office on 10/05/2023 by our client, Midwest Oncology Associates. An initial letter was mailed to the consumer on 10/10/2023 to the address provided at the time of service. In reviewing the demographics on the BBB complaint, it appears that we may not have an updated address for the consumer. The complainant requests no further contact, therefore a cease and desist has been applied to this account and the consumer will no longer be contacted. Medicredit follows rigorous policies and procedures to ensure compliance with applicable federal and state laws. If the consumer needs further assistance or would like to remove the cease and desist please have them contact Medicredit directly. Thank you.

      Business Response

      Date: 11/15/2023

      We are in receipt of the response filed by ********* ****** and have thoroughly reviewed this matter. We apologize for any confusion or inconvenience experienced by the consumer. The consumer requests no further contact, therefore a cease and desist has been applied to this account and the consumer will no longer be contacted. Medicredit follows rigorous policies and procedures to ensure compliance with applicable federal and state laws. If the complainant needs further assistance or would like to remove the cease and desist please have them contact Medicredit directly. Thank you

      Customer Answer

      Date: 11/16/2023

      Complaint: ********

      I am rejecting this response because: I am fine that they are going to quit bothering me. However, if I accept the complaint they can keep their great rating and people who log-in think that their practices are ok.  I never received a letter, a call during any normal hours (always after 8:15pm), and the name of the establishment they collected funds from varied every time they contacted me.  This does not feel legitimate and I would hate for others to have a similar experience.



      Sincerely,

      ********* ******

      Customer Answer

      Date: 11/17/2023

      I think it is disappointing that when a scam is potentially present you let the company get off with a "well at least they tried" and they have an A+ rating because they paid you enough and answered a question.  I am not sure what consumers you are helping here...but I hope others do not fall to the same scam.
    • Initial Complaint

      Date:11/06/2023

      Type:Billing Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ongoing medical billing problem with insurance and this collection business. Original hospital debt 11/2018 with $2000 due. Received settlement letter 11/2019 from medicredit stating pay $855.00 and issue would be taken care of. Sent check for $855 on 11/9/2019. Have cancelled check-front and back. 4 years later and payment STILL not acknowledged. Called 9/25/23-was told my account # found on their letter doesn't exist. Tried again today. (11/6/23) Still doesn't exist and they can't transfer me to a supervisor because they can't find the account number in their computer and have to have that info to transfer. Couldn't provide anyone who could help with this. I have the account number they provided in their settlement letter. Same number was written on check sent to medicredit. No help whatsoever. Seems to be deliberate obstruction of acknowledging and removing debt paid in 2019.

      Business Response

      Date: 11/10/2023

      We are in receipt of the complaint filed by ***** ****** and have thoroughly reviewed this matter. We apologize for any confusion or inconvenience experienced by the consumer. Based on the information provided within this complaint we were able to locate an account with our client, *** ******* ********** ********. Our records indicate that a deletion from credit bureau reporting was submitted on November 6, 2019 and should no longer be reflected. Medicredit is currently working diligently with our client to further research the consumer’s concern. We appreciate the consumer’s patience while *** ******* ********** Mainland investigates and reaches an acceptable resolution. Thank you

      Customer Answer

      Date: 11/10/2023

      Complaint: ********

      I am rejecting this response because:  I would like to receive some sort of documentation from Medicredit that the debt is actually resolved. And, I would like proof that the collection report has been removed from my credit. After that, I will  be more than happy to accept their business response.





      Sincerely,

      ***** ******

      Business Response

      Date: 11/13/2023

      We are in receipt of the response filed by ***** ****** and have thoroughly reviewed this matter. We apologize for any confusion or inconvenience experienced by the consumer. As indicated previously, Medicredit submitted a deletion from credit bureau reporting back in 2019. This account is no longer with Medicredit and Medicredit no longer has information pertaining to this account. If the consumer needs further assistance please have them contact, HCA Houston Healthcare Mainland directly. Thank you

      Customer Answer

      Date: 11/14/2023

      Complaint: ********

      I am rejecting this response because:
      "As indicated previously, Medicredit submitted a deletion from credit bureau reporting back in 2019. This account is no longer with Medicredit and Medicredit no longer has information pertaining to this account. If the consumer needs further assistance please have them contact, *** ******* ********** ******** directly. Thank you"
      Above quote is from Medicredit. I have contacted HCA Healthcare Mainland and they indicate that they have NEVER received anything from Medicredit  showing that this debt was paid off.
      How about sending me a copy of their original submission of the request for deletion?  That would satisfy me that Medicredit has done all they can to resolve this problem. 
      Sincerely,

      ***** ******
    • Initial Complaint

      Date:10/28/2023

      Type:Sales and Advertising Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Medicredit has been contacting me saying that I owe a balance from a hospital bill, but the amount they say I owe is incorrect. I have made a payment on that bill to bring down the balance and they are saying I owe the original balance although I have a receipt of the payment I made. Everyone I talk to says they don’t report to credit agencies which is a blatant lie. They also sent me straight to collections without notifying me that I even had a bill.

      Business Response

      Date: 10/31/2023

      We are in receipt of the complaint filed by ******** ****** and have thoroughly reviewed this matter. We apologize for any confusion or inconvenience experienced by the consumer. The account in question was placed with our office on October 9, 2023 by our client, ******* Hospital. There was a thorough review of the account and the payment in question has since been credited to the account. Medicredit did not report this account to the credit reporting agencies. If the consumer needs further assistance please have them contact our office directly. Thank you
    • Initial Complaint

      Date:10/07/2023

      Type:Billing Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Medicredit continues to harass me for a debt with a private physician that was paid directly to the physician office. Zero balance due. I did not pay Medicredit. I would like them to stop harassing me to pay the balance to them as well. They are more than welcome to confirm payment was made with the business. I was informed that is not acceptable. Apparently, they will continue to harass me until I pay them also. They ask for too much personal information over the phone. I am sure the person on the phone is sitting in their home office with all of this personal information available to anyone listening.

      Business Response

      Date: 10/12/2023

      We are in receipt of the complaint filed by ******* **** and have thoroughly reviewed this matter. We apologize for any confusion or inconvenience experienced by the consumer. The account in question was placed with our office on September 15, 2023 by our client, ***** **** Physicians. We are currently working diligently with our client to research the consumers concern. We are requesting additional time to fully research this matter to reach an acceptable resolution. Thank you

      Customer Answer

      Date: 10/12/2023

      Complaint: ********

      I am rejecting this response because: 

      I have attached proof of payment to assist you. 

       

      What else do you need?

      Sincerely,


      ******* ****

      Business Response

      Date: 10/16/2023

      We are in receipt of the response filed by ******* **** and have thoroughly reviewed this matter. We apologize for any confusion or inconvenience experienced by the consumer. The account in question was placed with our office on September 15, 2023 by our client, ***** **** Physicians. Our client, ***** **** Physicians, has advised that the patient reached out to them and provided a confirmation number regarding their payment. A ticket was created to have this concern investigated further. Please allow 15 to 30 days for this to reviewed. Medicredit has also forwarded to the client the proof of payment sent in by the consumer within this complaint to further aid in their investigation. We appreciate the consumer’s patience while this investigation is completed. Thank you
    • Initial Complaint

      Date:10/04/2023

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company is not real and is a scam! Do not pay them anything... Want proof? Just call them and you will know instantly how fraudulent they are... I got transferred to 3 different people who all did not know what they are talking about... Only one spoke English.

      Business Response

      Date: 10/04/2023

      We are in receipt of the complaint filed by *********** and have thoroughly reviewed this matter. We apologize for any confusion or inconvenience experienced by the complainant. Medicredit maintains high levels of professionalism and follows rigorous policies and procedures to ensure compliance with applicable federal and state laws. To address the complainants request of no further contact, a cease and desist has been applied and the complainant would no longer be contacted. If the complainant needs further assistance please have them contact Medicredit directly. Thank you
    • Initial Complaint

      Date:08/26/2023

      Type:Billing Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Medicredit has been attempting to resolve hospital bill. I have requested a complete itemized accounting of the charges including all charges, insurance claims and insurance payments MORE THAN 6 TIMES. I have advised them of this yet to date only incomplete statements have been received. They continue to harass and as yet no proper accounting. I tried to send them a letter, certified with return receipt. Medicredit REFUSED to provide a street address and only provides a PO Box. I have emailed letter with delivery and read receipts which they have refused. I have sent email twice

      Business Response

      Date: 08/29/2023

      We are in receipt of the complaint filed by ****** ****** and have thoroughly reviewed this matter. We apologize for any confusion or inconvenience experienced by the consumer. The account in question was placed with our office on May 16, 2023 by our client, ********* ******** ********* *** *********** Due to the complainant stating they want no further contact from our business, Medicredit has placed a cease and desist on the consumer’s account. If the complainant wishes for the cease and desist to be upheld our offices are legally unable to send any documents or communications that have been requested. If the complainant wishes to retract the cease and desist our offices will be able to better research and respond to the complaint. If this is the case, please have the consumer contact Medicredit directly. Thank you

      Customer Answer

      Date: 09/03/2023

      Complaint: ********

      I am rejecting this response because:
      Medicredit / ********* ******** continues to NOT provide requested accounting.  This assertion that account is locked is their continued obfuscation and denial. The cease and desist addresses their continued harassment without providing said normal reasonable accounting. 


      Sincerely,

      ****** ******

      Business Response

      Date: 09/05/2023

      We are in receipt of the response filed by ****** ****** and have thoroughly reviewed this matter. Again, we apologize for any confusion or inconvenience experienced by the consumer. The account in question was placed with our office on May 16, 2023 by our client, ********* ******** ********* *** *********** As previously mentioned, Medicredit has placed a cease and desist on the consumer’s account. Our offices are legally unable to send any documents or communications that have been requested. If the consumer wishes to retract the cease and desist our offices will be able to better research and respond to the complaint. If this is the case, please have the consumer contact Medicredit directly. Thank you

      Customer Answer

      Date: 09/06/2023

      Complaint: ********

      I am rejecting this response because:

      Medicredit continues to deny access to proper accounting to support the billing. Multiple requests to provide complete accounting has only resulted in statements without showing insurance claims and insurance payments. At least 6 requests have been made and I have only received itemized charges WITHOUT INSURANCE CLAIMS OR PAYMENTS. 

      These requests were made before any cease and desist request.  Medicredit continues to ignore this request.  I have had no contact from Methodist Hospitals.  There is nothing further I can tell Medicredit regarding this matter so taking the time to contact them again is of no purpose. 
      Medicredit consistently ignores requests and only wastes my time. Medicredit HAS ZERO RESPECT FOR ANYONES TIME AND HAS DEMONSTRATED GROSS INCOMPETENCE TIME AND TIME AGAIN.  I WILL NOT WASTE ANY MORE OF MY TIME WITHOUT REQUESTED DOCUMENTATION. 

      Sincerely,



      ****** ******

    • Initial Complaint

      Date:08/24/2023

      Type:Customer Service Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is in reference to reference number ********* for ****** **** and the responsible party ****** ****. The insurance is under my name and the responsible party is me. The bill is incorrectly in collections. I have made two payments. The company the bill is for never made contact with me and I have begged them through a BBB complaint (filed on ******* ********) to contact me as I was billed incorrectly. I made two payments and my understanding of federal law is this is completely illegal to send to collections without prior notice in addition to payments being made. You cannot send a bill to collections when the responsible party is actively making payments.

      Business Response

      Date: 08/25/2023

      We are in receipt of the complaint filed by ******* **** and have thoroughly reviewed this matter. We apologize for any confusion or inconvenience experienced by the consumer. The account in question was placed with our office on August 11, 2023 by our client, ******* Hospital. Upon receipt of this complaint, we reached out to our client, ******* Hospital, and based on their review concerns regarding the responsible party were addressed within previous complaints submitted to ******* Hospital. Per our client’s further review, a payment in the amount of $5.00 was received on July 22, 2023; however, no agreed upon payment arrangement was established on the account which would have prevented the account being sent to Medicredit. Another payment in the amount of $5.00 was received on August 20, 2023. The consumer’s account was not submitted to the credit reporting agencies while placed with Medicredit. If the consumer would like to establish a payment arrangement and/or needs further assistance please have them contact Medicredit directly. Thank you

      Customer Answer

      Date: 08/25/2023

      Complaint: 20515290

      I am rejecting this response because:

      There is a lack of information or understanding here. Never once did ******* advise me that these could or would be sent to collections, hence why I was making weekly payments to ******* and without warning a collection letter arrived. 

       

      I am again requesting for the bill to be sent back to ******* and ******* can provide the proper documentation and steps to send a customer to collections or I will gladly pay in full a reduced rate of $80 with the guarantee the item is removed from collections in its entirety. 




      Sincerely,

      ******* ****

      Business Response

      Date: 08/29/2023

      We are in receipt of the response filed by Jeffrey King and have thoroughly reviewed this matter. Again, we apologize for any confusion or inconvenience experienced by the consumer. The account in question was placed with our office on August 11, 2023 by our client, ******* Hospital. We again reached out to our client, ******* Hospital, and they have informed us that they would communicate with the consumer directly regarding their concern. If the consumer needs further assistance please have them contact Medicredit directly. Thank you

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