Complaints

• Initial Complaint

  03/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  This business did not provide the license/certification promised, did not return my phone calls and then threatened legal action when I cancelled this charge with my bank. There are several foul complaints against this business for similar reasons on Reddit, BBB, and a slew of other sites. I was also told later that I could have registered directly with the *** for a fraction of the cost. Do not be fooled by this scam, refund my money now!

• Initial Complaint

  08/27/2023

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I was looking to register my drone with the **** and this business misled me to their website advertising TRUST certification and I accidentally purchased a card from them without completing the TRUST. I would like for my order to be canceled a refund from this business if and would be happy to have them contact me to make it right.

• Initial Complaint

  01/30/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I recently purchased a drone and was aware that I needed to register it with the FAA. When I searched the internet, I came across their website which is set up to deceive people. Their website is ********************************** Their phone number is a recording that provides no assistance.

  Business response

  02/13/2023

  Regarding the "complaint", the customer should contact ******************* with any issues related to his order.

• Initial Complaint

  02/25/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I took a drone pilot’s license test through their website and they sold me a FAA Lanyard with and ID for a total of $36.98 order # 8511340 on Jan 11, 2022 and I have not received it. After multiple emails they have not responded to my claim.

  Business response

  03/09/2022

  Despite clear instructions provided to the customer by email at the time of purchase (in the order receipt email on January 11, 2022), the customer was unable to upload or provide the original PDF file from his TRUST (The Recreational UAS Safety Test) administrator that we needed in order to print his ID card. We made multiple requests to the customer with clear instructions to provide the needed files before cancelling and refunding the order. We responded to every single email that the customer sent to us and it is potentially libelous that the customer states otherwise.

  
  

  The instructions in our file upload form clearly state, "Click the Add TRUST File(s) button above to upload your original TRUST certificate in PDF format (only). Your TRUST certificate was provided by your administrator in PDF format as soon as you completed your test. It may also have been sent to you by email. Click here for an example of what your TRUST certificate file should look like." On January 11, 2022, the customer uploaded a black and white, crooked, photocopy of his TRUST certificate. The resulting ID card that we could make from this file would have been of such poor quality that it was not worth printing. It should be obvious to the customer that we can't create a beautifully printed ID card from a file that is essentially garbage. However, we emailed the customer on January 12, 2022, to again request a copy of his original PDF certificate:

  
  

  "Hello,
  
  Thank you for providing this, however we'll need the original PDF file provided by your TRUST administrator in order to print your TRUST completion card. This will result in the best looking card once printed.
  
  If you have your PDF file in your email (most TRUST administrators send it to you via email after you complete the test) you can forward the whole email to us at ********************. You can also download it from your TRUST administrator and send the file as a reply to this email.
  
  Please let us know if you need any help."
  

  
  

  The customer ignored our request above and sent us another email on February 25, 2022 stating, "I have not received the items that are purchased".

  
  

  We again responded to the customer on February 25, 2022:

  
  

  "Hi *****,

  
  

  As stated in our reply email on Jan 12, we need the original TRUST pdf, not a photocopy. I've gone ahead and cancelled/refunded your order."

  
  

  The refund was issued on February 25, 2022 and the customer was notified both in the email above and automatically from our store platform that the refund had been issued.

  
  

  
  

  
  

  ****RESPONSE END****
  

  
  

  Please contact us if you have any questions about our response or need any additional information.

  
  

  Thank you,

  ********* *** * ************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩