ComplaintsforEdward Jones
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Complaint Details
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Initial Complaint
12/14/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My brother and I are beneficiaries of a trust for our Mom. We had to switch to EDJ because the original trustee Wells Fargo had refused to accept the role of trustee. Upon first introduction of the trust department we had very little to any communication at all from the trust dept, Jennifer Delbert was awful. No communication consistent misinformation and outright lies. One of which was which we were told that all assets must be liquidated into the trust, including a small condo which Mom wanted to stay in the family. Her and Brandi Hill bullied us to sell the property and we refused. They said it had to be sold under the terms of the trust. After talking to a fiduciary attorney, not only was this untrue, but he strongly advised us to research a new company which we did and they happily allowed the property to reside in the trust. We decided to move the trust over to a better fit and shortly after found put more lies. There were 400k of an annuity which had supposedly been transferred to EDJ but we found out no one at EDJ had even reached out to them let alone managed the asset. Upon moving Edward Jones charged us a 29,000 “fee” for their “services” over 5 months including fees on the 400k of the annuity that was never even transferred into the trust. These people are a conniving group of money hungry liars. Never a thought to give a service, just after a commission and a fee.Initial Complaint
11/26/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I've been a customer with Edward Jones for about five years. Changes have happened to the account that has led me to ask for my Traditional IRA to be transferred to another firm. I have contacted Edward Jones broker and let her know of my intent. The firm receiving the transfer has contacted Edward Jones requesting transfer of funds (once on the 8th and once on the 24th). To date, no acknowledgment from Edward Jones to the other firm (or to me) has been issued. Despite my stating my desire to transfer, trades were being made on my account as recently as last week. I'm seeking a transfer of my IRA from Edward Jones to the new company at their earliest convenience.Business response
12/08/2021
Edward Jones takes all client concerns seriously. We are reviewing this matter and will seek to reach a resolution directly with the client.Initial Complaint
10/15/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am an 81 year-old widow. Upon the death of my husband, I transferred assets to the custody of Edward Jones (EJ) which included two IRA accounts. Because of my age, a Required Minimum Distribution must be made from these IRA accounts each calendar year. EJ failed to make a timely withdrawal from one of these accounts, resulting in a 50% penalty assessed to me. They have failed to assist me in getting this penalty waived and are refusing to pay the penalty for their mistake. I have done everything I was told to do by EJ and the IRS. I have spent hours of my time on the phone, writing letters and filing documents with the IRS. EJ has done nothing to assist me or offered to provide professional assistance to me. They refuse to pay the penalty and have "washed their hands" of this matter leaving it up to me to correct their error or pay the penalty imposed by the IRS. This is the result of their error. I should not be held accountable for a mistake over which I had no control..Business response
10/19/2021
Edward Jones takes all client concerns seriously. We are reviewing this matter and will seek to reach a resolution directly with the client.Customer response
10/25/2021
Complaint: ********
I am rejecting this response because: It has been 7 days since they responded to the complaint and I have yet to hear from them.
Sincerely,
***** *****Customer response
10/25/2021
Complaint: 16027057
I am rejecting this response because: It has been 7 days since they responded to the complaint and I have yet to hear from them.
Sincerely,
*********************Business response
05/15/2024
A formal written response was mailed to the client on August 4, 2021.Initial Complaint
09/03/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
Bean years ago while in Delaware,am now in North Carolina,92 and they take advantage of me by renewing bonds that will not expire for years when I will probably be dead. They exploit an old lady and refuse to provide info so they can keep my money. Over $300K 1. They refuse to change address and phone, or make withdrawals contingent on signatures from EVERYONE on the account, # *************. refuse to remove ****** ******* from the account (she has stolen from other accounts) ********** "advisor" in New Bern has refused to provide information, despite 2 weeks of asking. She "doesn't know" or "Needs to check" and does not respond.. 2. They refuse to add my son Dr. ****** *. ****** to my account and 3. They refuse to cash my stock and bonds and send me the proceeds 4. They refuse to send me written notifications of my rights for Edward Jones buying stock and bonds for me. They refuse to tell me how to access my money They exploit a senior citizen and are arrogant on the phone.Customer response
09/14/2021
I am 92 and Edward Jones exploits me. I need explanations of how to sell my stock and bonds. I want these sold and money sent to my address at *** ****** **** ****** *** ***** ** ***** Add Dr. ****** A. ****** to account Delete ****** *******Business response
09/17/2021
Edward Jones takes all client concerns seriously. We are reviewing this matter and will seek to reach a resolution directly with the clientCustomer response
09/27/2021
Complaint: ********
I am rejecting this response because: jONES refuses TI EXPLIAN HOW MY BONDS AND STOCK ARE SELECTED, BOUGHT AND SOLD. i HAVE REQUESTED THIS INFO 6 TIMES AND THEY REFUSE TO EXPLAIN...
Sincerely,
***** *****Customer response
09/28/2021
Edward Jones continues to exploit senior citizens. I have asked repeatedly that this company explain how they select my stocks and bonds and how I cash them in. They refuse. They also refuse to pay me the 50% I am due as a "co-Owner" So they just hold my funds. They are thieves.Business response
05/15/2024
A written response was mailed to the client on 9/20/2021 and an additional written response was mailed on 10/11/2021, addressing client's concerns.
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Customer Complaints Summary
47 total complaints in the last 3 years.
26 complaints closed in the last 12 months.