Complaints

This profile includes complaints for Express Scripts's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Express Scripts

  1 Express Way Saint Louis, MO 63121-1824

• 

  Merck-Medco RX Services

  PO Box 747000 Cincinnati, OH 45274-7000

• 

  Merck-Medco RX Services

  PO Box 747000 Cincinnati, OH 45274-7000

• 

  Medco Health Solutions, Inc.

  PO Box 182050 Columbus, OH 43218-2050

• 

  Express Scripts

  8111 Royal Ridge Pkwy Irving, TX 75063-2820

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/31/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am the Legal Guardian of ****** ***** who takes a medication called ********. I had a Copay assist card to pay for this medication as it is very expensive. I was told to call the ******************** every month to ensure there was enough funds of the card to meet the delivery for that month. I called in June and as told that there was. Unbeknown to me Accredo billed two months in June being June and February which exhausted the card and left a balance of $3548.10 which I am being told I am liable for. Had I been aware the February was still outstanding I would not have authorized delivery for the June medication. I feel that this is not my error and Accredo are responsible. I have tried calling and have not received any resolution. I am on social security and Haylee is still at school after losing both her parents. Neither of us are coping well with the stress this is causing. Please help

  Business Response

  Date: 11/19/2025

  November 19, 2025
  
  
  
  
  Better Business Bureau Serving **************** and *****************
  ***************************
  ***********, *******; 63102
  Attn:  Dispute Resolution Department
  
  
  Tracking ID:  ********
  Complainant:  **** *******
  
  
  Dear ********************** is to advise you that **** Stuckeys concern has been addressed.  We made an attempt to reach *** *******;however, have not been able to discuss this matter with her.  Should *** ******* return our call, we will be happy to discuss her concerns.  At this time, the matter is considered closed. 
  
  Sincerely,
  
  
  
  
  ***** ******-*****
  Senior Manager, Executive Correspondence

• Initial Complaint

  Date:10/30/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am requesting for your help with an Accredo invoice error for ****** from January 2024 totaling $4,005.64. Two weeks ago, October 2025, I received the first invoice for a January 26, 2024 service date. Please know this came as a surprise since my Accredo account has shown a $0 balance for the past 21 months. I think we can also both agree it is an unacceptable practice to receive a bill 21 months after the date of service. As well, I reside in ***** where there is a timely billing law that requires providers to bill within 11 months of the service date. This error has been compounded by the refusal of Accredo representatives to refill my current medication, Adaluminab-RYVK, unless I pay the $4,005.64 balance. As a result, I am requesting your urgent intervention to zero out my balance before I run out of medication.Please know that I have worked hard to seek resolution prior to contacting you. Unfortunately, the billing department supervisors refuse to speak with customers unless the front line billing agent gets permission via the company help portal. Each time I have requested this the supervisors refused to approve the frontline agent request to transfer. I have spent multiple hours on the phone trying to reach a resolution.

  Business Response

  Date: 11/13/2025

  November 13, 2025
  
  
  
  
  Better Business Bureau Serving **************** and *****************
  ***************************
  ************ *******; 63102
  Attn:  Dispute Resolution Department
  
  
  Tracking ID:  ********
  Complainant:  ******* *********
  
  
  Dear ********************** is to advise you that ******* Wickliffes concern has been resolved. We contacted Mr. ********** discussed his concerns, and this matter is considered closed.    
  
  Sincerely,
  
  
  
  
  ***** ******-*****
  Executive Correspondence

• Initial Complaint

  Date:10/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So My doctor send a prescription to Accredo on Oct 2nd , 2025. I didnt receive it so I called them back on October 16th and they said they want doctors office to call them which doctors office did call them and submitted again the same prescription, just for them to cancel it because insurance doesnt cover it, which is understandable. So doctor send another similar generic prescription that insurance will cover on Oct 24th and I am calling them to expedite it since I am without the medication from a month. They are keep saying it takes 6-8 business days to process. So my question is I would already have the medication if they responded correctly to the first prescription of Oct 2nd. So who is responsible for such irresponsible act? And yet they are not willing to expedite my order. It is negligence from their part.

  Business Response

  Date: 11/10/2025

  
  
  November 10, 2025
  
  
  
  
  Better Business Bureau Serving **************** and *****************
  ***************************
  ***********, *******; 63102
  Attn:  Dispute Resolution Department
  
  
  Tracking ID:  ********
  Complainant:  ****** ****
  
  
  Dear ********************** is to advise you that ****** ***** concern has been resolved.  We contacted *** ****,discussed his concerns, and the matter is considered closed.  
  
  Sincerely,
  
  
  
  
  ***** ******-*****
  Senior Manager, Executive Correspondence
  
  

  Business Response

  Date: 11/10/2025

  **Correction**

   

  
  
  November 10, 2025
  
  
  
  
  Better Business Bureau Serving Eastern ******** and *****************
  ***************************
  ***********, *******; 63102
  Attn:  Dispute Resolution Department
  
  
  Tracking ID:  ********
  Complainant:  ****** ****
  
  
  Dear ********************** is to advise you that ****** ***** concern has been resolved.  We contacted **** ****,discussed her concerns, and the matter is considered closed.  
  
  Sincerely,
  
  
  
  
  ***** ******-*****
  Senior Manager, Executive Correspondence

   

• Initial Complaint

  Date:10/29/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received my medications through mail order . My doctor had ordered ********* which is shipped in. refrigerated container . 2 other medications , pills , were also in the order and were ice cold to the touch when I took them out of the container . I requested a replacement for the **** and they said they were not damaged . As a retired Pharmacist myself I know medicine loses its potency when exposed to extreme temperatures.

  Business Response

  Date: 11/10/2025

  
  
  November 10, 2025
  
  
  
  
  Better Business Bureau Serving **************** and *****************
  ***************************
  ***********, *******; 63102
  Attn:  Dispute Resolution Department
  
  
  Tracking ID:  ********
  Complainant:  ***** ******
  
  
  Dear ********************** is to advise you that ***** ******* concern has been resolved. 
  
  We made multiple attempts to reach ********** however, have not been able to discuss this matter with him.  ***************** return our call, we will be happy to discuss his concerns.
  
  At this time, the matter is considered closed.
  
  Sincerely,
  
  
  
  
  ***** ******-*****
  Senior Manager,Executive Correspondence
  
  
  

• Initial Complaint

  Date:10/29/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/11/2025, I received a letter from Express Scripts requesting a refund of an erroneous overpayment. I called Express Scripts to see what the overpayment was. They told me that in 2020, they had billed an old insurance ********** instead of my current insurance (Premera). They also stated that ******** had recently performed an audit and found the error. ******** requested the funds be returned and Express Scripts wanted us to pay for the error they (Express Scripts) had made. I asked them to bill the correct insurance to rectify their error. I assumed that had been taken care of. I just received a letter from Express Scripts dated 10/9/2025, that states that I am being referred to DHA for further review and that I now must send payment to:Finance and ***************** TRICARE Management Activity ************************************************************************************************* I do not believe that I should be responsible for a billing error that Express Scripts made. They should bill the correct insurance as they should have to begin with. My insurance policy with Premera ended in March of 2024 and I no longer have that insurance. I am unable to bill them myself as I do not have the proper documents to do so. I have been on numerous calls with both Express Scripts and ******** to get this resolved to no avail.

  Business Response

  Date: 11/10/2025

  
  
  November 10, 2025
  
  
  
  
  Better Business Bureau Serving **************** and *****************
  ***************************
  ***********, *******; 63102
  Attn:  Dispute Resolution Department
  
  
  Tracking ID:  ********
  Complainant:  ******* *******
  
  
  Dear ********************** is to advise you that ******* Moseleys concern has been addressed.  We contacted *** *******,discussed his concerns, and the matter is considered closed.  
  
  Sincerely,
  
  
  
  
  ***** ******-*****
  Senior Manager, Executive Correspondence
  
  
  

• Initial Complaint

  Date:10/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was quoted completely different prices for my Mounjaro prescription by multiple Express Scripts representatives, and it took me threatening to contact the BBB before anyone helped me.On 8/28/25, I spoke with ********, who told me the medication would cost $64.38 for one month or $184.44 for three months. I confirmed that twice. But when I picked it up on 9/13/25, I was charged $112.16 instead.When I called on 9/15/25, another **** ****, admitted the cost should have been $64.38 but couldnt explain the difference. During the call he changed the cost to $262.16, and said the claim needs to be reprocessed. Over the next month, I spoke with two supervisorsShelley and Susanwho gave me confusing and inconsistent answers. ***** quoted me $262.16. ***** told me that even if I could prove their **** misquoted me, Express Scripts wouldnt honor the price because it could be wrong. They were comfortable with them quoting nearly $200 off from the actual price. I asked for a formal complaint be filed, she didnt want to, after pushing and mentioning BBB she wrote them up.Only after I said Id be filing a ******************** complaint did her tone completely change. Within minutes, she found a new price that matched what Id been told all along: $61.41 for one month or $107.44 for three months.Its unacceptable that I had to mention the BBB to be treated fairly. This feels like a bait-and-switch and makes me wonder how many other people are being overcharged without realizing it. I want Express Scripts held accountable for giving customers false pricing information and refusing to correct it until threatened with a complaint.I would like my money back from paying $112.16 if I was supposed to be paying $61.41.

  Business Response

  Date: 11/13/2025

  November 13, 2025
  
  
  
  
  Better Business Bureau Serving **************** and *****************
  ***************************
  ***********, *******; 63102
  Attn:  Dispute Resolution Department
  
  
  Tracking ID:  ********
  Complainant:  ******* ******
  
  
  Dear *********************** you for bringing this matter to our attention.  We have been in contact with Ms. ****** and will continue to do so through completion. 
  
  Sincerely,
  
  
  
  
  ***** ******-*****
  Senior Manager, Executive Correspondence

• Initial Complaint

  Date:10/28/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, My name is Judicaelle ****-*****. I want to start off by stating that I am a nurse and I am aware that there are a lot of moving parts when it comes to prior authorization, claims, and communication between pharmacies and insurance. However, since June there have been continuous issues with Accredo Pharmacy and Express Scripts. I want to provide some context so there is no confusion. Express Scripts is a specialty pharmacy and Accredo is a subsidiary of Express. Due to the type of medication I am prescribed my medication orders are first given to Express Scripts and then sent to Accredo.  I have used Accredo for over 2 years to service my medication needs. I have an autoimmune disorder which affects my daily life and causes me to be in pain everyday. Due to my disorder, is it imperative that I get my medication in a timely and efficient manner.  One of the first issues is that there are multiple accounts for my name with both those companies. Due to this, when I call in regards to my medication, patient advocates/customer service representatives  are not able to find me even when given personal information such as date of birth, address and full name; which of course delays care.  I have told them repeatedly to fix this issue but for the last 6 months this issue has not been resolved. Another issue is that when I reach someone to set up delivery of my medication I am on the phone for over 1 hour, I am continuously assured that it will not be that long the next time but that has not been the case.  There have been continuous delays with getting my medication regardless of *** I speak to. But an incident that has been occurring this month  has to do with getting my newly prescribed medication Illiaris delivered to my home. My rheumatologist sent the medication to the pharmacy in order to get it processed and sent to me. I called the pharmacy (Accredo)  and called regarding my status of my medication. I was told at first that the order was not given to the pharmacy. Of course I relayed that information to my doctor *** then gave a verbal order. Which means that my provider  gave them the  two orders in two different ways , electronically and verbally.  Afterwards, I was told the order would need to be processed. Because I have used Accredo before, I know that the medication does take some time to be processed. After calling them I was told several different excuses as to why my medication  had not been processed; excuses such as: the order was canceled, there is no script,  they did not get information regarding my copay assistance card, and that a pharmacy benefit company was not aware of my copay assistance card.  Because I have used Accredo for over 2 years I am aware of providing  certain information such as copay assistance information and also to provide that copay information to not only my doctor , the pharmacy, and another prescription assistance program. I am continuously making sure that there are no issues  and that all parties are given all the information they need to process the medication (s). Due to this continuous issue,I would provide them the information  and they stated they would work  on putting it on my file  and I still unfortunately  was unable to get my medication. Despite doing my part ,   I have had several delays when it comes to having my medication delivered. Whenever I need my medication to be delivered I am on the phone for over 1 hour. Although it is frustrating to have to be on the phone for over 1 hour to get medication delivered, I was able to get my previously prescribed medications.I was satisfied because at least I would get my medication. And due to delays with this current medication, I have been on the phone with Accredo for more than an  hour, almost 2, as well. I was prescribed the new  medication Illaris  about 2 weeks ago. And I still cannot get a clear indication on when I can get my medication. I also am not getting any information on what is occurring with the errors on my chart.  Today, on October *******, I called my pharmacy  (Accredo) again to inquire when my medication would be delivered. I have been constantly calling them because I am disabled and I am in excruciating pain.  When I called , a customer representative continuously  could not find my chart, which of course greatly frustrated me. I then demanded to speak to a supervisor and the customer representative refused to initially connect me to a supervisor. I  had asked to speak to a supervisor because of the ongoing issues with getting my medication. After 20 minutes , they finally connected me  to a supervisor. The supervisor, ********************* Team Lead) was abrasive from the start of the conversation. Even after identifying myself the supervisor wanted me to verbally state my full name to which I refused. I have a preferred name  and I had provided her with other personal private information so that she could identify me. (I am aware that in healthcare facilities we are to verify patients with 2-3 patient privacy information.) I stated to her my complaint about delayed medication. She then stated she would work on this  and then informed me that a copay assistance card was not added. As I stated earlier, because I have been with Accredo over 2 years, I know how to give all information regarding my medication. I have given it to Accredo the information regarding my copay assistance card and other information on October ******* and on October *******, and again on October ******* . I asked the supervisor about previous encounters with my chart and about the notes that should be indicated there. The supervisor stated there was no information noted or there wasn't any indication of any progress. Which leads me to believe that patient representatives, leads, supervisors, and pharmacists are not properly documenting my chart and not addressing my concerns.  Afterwards, I asked the supervisor *** I can file complaints to and how I can assure my voice is being heard. The supervisor continuously expressed frustration about being on the phone with me , despite the delays being  the fault of Accredo. I felt very insulted by the fact the supervisor complained that she  had to stay on the phone with me to get my medication delivered and address my concerns. As previously stated, everytime I call Accredo I am on the phone with them for over an hour. I feel that it was her job to make sure that I (the customer/patient)  received their medication and also have their complaints addressed. The supervisor was not receptive to providing me information regarding complaints with my file/chart. The supervisor stated that because I did not trust Accredo she would provide me my member identification number for Express Script and Accredo. My member identification number for Express Scripts is :********* and my member identification number for Accredo is :16801381.  I was never previously given this information. I will be attempting to file a complaint with the companies as well but this delay has greatly impacted my life. I am in excruciating pain and I don't have any proof or indication that my complaints are being heard or resolved.I was told with that supervisor that the case number for my complaint is: 17237264.  I can provide  other information to help identify me such as DOB= ******. Unfortunately, this is the first time I was even told that I have a complaint number  or that someone is noting my complaints. I would like to make sure that the delays and confusion with my medications do not continue. I do  not know what else to do or to ***m to contact regarding this. I am also concerned about making sure my medications will be coming continuously to me every month. I believe that delays in my medication risk my safety, health, and quality of life. If more clarity is needed please do not hesitate to contact me regarding this issue

  Business Response

  Date: 11/04/2025

  November 4, 2025
  
  
  
  
  Better Business Bureau Serving **************** and *****************
  ***************************
  ***********, *******; 63102
  Attn:  Dispute Resolution Department
  
  
  Tracking ID: ********
  Complainant:  Judicaelle **** *****
  
  
  Dear ********************** is to advise you that Judicaelle **** ****** concern has been resolved. We contacted Ms. **** *****, discussed her concerns, and this matter is considered closed.    
  
  Sincerely,
  
  
  
  
  ***** ******-*****
  Executive Correspondence
  

• Initial Complaint

  Date:10/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have called Accredo health multiple times over the past 12 months regarding a bill for $5,966.64 they continue to send me I did not authorize. I received a prescription shipped to me from them approximatlely 12 months ago where the amount due when placing the order was $0.00. All previous times that this same medication was shipped to me from Accredo the amount due was $0.00. About a month after receiving the medication I started to receive bills from them for $5,966.64. I never agreed to order the medication for the price of $5,966.64. On one of the first call to Accredo regarding this bill I spoke to their representative who said they will launch an internal investigation as to why the medication was shipped to me for that price without my approval. She said they would get back to me within 10 days. No one ever called back. I called again and again. On of the many calls I placed to resolve was in March 2025 where I spoke with someone there who found the internal investigation notes that said my bill was to be written off to zero. Months later, I called again since I continue to get the monthly bill in them mail for $5966.64. This call I documented being made on July 9th, 2025. On this call I spoke with **** *. at Accredo. She explained Accredo is writing off the bill and the amount due is zero. However, she said this may take up to 45 days reflect on my monthly bill. **** *. found notes in their system from March 2025 that the bill was supposed to be written off to zero (this matched with what they told me when I called in March 2025). Now it is Oct 2025. I received an "Immediate Action Required" letter from them threating me with sending me to an outside collection agency - *** if I do not pay them $5,966.64. I want an explanation from them as to why they continue to bill me for amounts I did not authorize or owe. Their bill practices are unscrupulous and unprofessional. If this bill does not get resolved I will be hiring a lawyer to resolve.

  Business Response

  Date: 11/13/2025

  November 13, 2025
  
  
  
  
  Better Business Bureau Serving **************** and *****************
  ***************************
  ************ *******; 63102
  Attn:  Dispute Resolution Department
  
  
  Tracking ID:  ********
  Complainant:  ***** **********
  
  
  Dear ********************** is to advise you that ***** Koscielskis concern has been resolved. We contacted Mr. *********** discussed his concerns, and this matter is considered closed.    
  
  Sincerely,
  
  
  
  
  ***** ******-*****
  Executive Correspondence

• Initial Complaint

  Date:10/28/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been receiving ****** injections every 6 months. The injection came from Accredo. The injection was shipped to my physicians office. I received the injection at the office. In December of 2023 I was called by Accredo to ask for my permission to ship the injection. I only gave my permission to ship it prior to the end of the year. I was very specific in my instructions. The person I spoke to agreed. I told her I did not want the injection if it could not be shipped prior to the end of 2023. I told them my insurance was changing. I only approved the shipping of the injection prior to the end of 2023.I received the injection in January 2024 at my physicians office. I had no way of knowing it had not been shipped in 2023.I was very shocked when I received the bill with a ship date of 1/3/24.The bill was filled on my insurance which paid a portion of their cost. I called Accredo and ask them to listen to the recording of the call. That was not done. I have called them several times I feel like they are asking me to pay for something I specifically did not authorize.The original bill was $1581.05 ************ paid $676.68. I am being billed for the ************ 2024 I went on ********. I am still taking the injections but ******** is paying the entire bill. If I would have know they were going to ship in 2024 I would have waited to filll on ********.

  Business Response

  Date: 11/13/2025

  November 13, 2025
  
  
  
  
  Better Business Bureau Serving **************** and *****************
  ***************************
  ***********, ******** 63102
  Attn:  Dispute Resolution Department
  
  
  Tracking ID:  ********
  Complainant:  ****** ****
  
  
  Dear ********************** is to advise you that ****** **** concern has been addressed.  We made an attempt to reach Ms. ***** however, have not been able to discuss this matter with her.  *************** return our call, we will be happy to discuss her concerns.  At this time, the matter is considered closed. 
  
  Sincerely,
  
  
  
  
  ***** ******-*****
  Executive Correspondence

  Customer Answer

  Date: 11/13/2025

  I received a call today from the business. They left a voicemail message asking me to return the call if I wanted to discuss the issue. I returned the call. I have not yet heard back from them.

  Customer Answer

  Date: 11/24/2025

  The business took care of my complaint. I feel like contacting you all worked in my favor. Thank you so much for your help.

• Initial Complaint

  Date:10/28/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company routinely forgets to charge my assistance fund then sends me the bills claiming they are going to fix it in a few months , but the dont. They told me about an amount I owed from Jan 2024 in the month of sept 2025. My assistance fund has covered every payment before and after then . They send my bill to collections and are stating there isnt nothing they can do about it. Claiming no superiors are available to talk to. I have to call them almost every 3 months to dispute charges when I have insurance and copay assistance and its all up to date. Each call takes a minimum of 45min , and usually Im left with lies about fixing the issue. This company seems to be a monopoly in ** with no other options for me when it comes to receiving my ****** . I dont see how they have a high rating on the bbb , check all social media regarding them and express scripts not one person has had a pleasant time dealing with this company . This needs to stop

  Business Response

  Date: 11/07/2025

   

  November 7, 2025
  
  
  
  
  Better Business Bureau Serving **************** and *****************
  ***************************
  ***********, *******; 63102
  Attn:  Dispute Resolution Department
  
  
  Tracking ID:  ********
  Complainant:  ***** ******
  
  
  Dear ********************** is to advise you that ***** Srodeks concern has been resolved. 
  
  We contacted Mr. ****** and discussed his concerns; however,we attempted a second outreach to follow-up but have not been able to discuss this matter further.  ***************** return our call, we will be happy to assist.
  
  At this time, the matter is considered closed.
  
  Sincerely,
  
  
  
  
  ***** ******-*****
  Senior Manager, Executive Correspondence

  
  

  Business Response

  Date: 11/07/2025

   

  November 7, 2025
  
  
  
  
  Better Business Bureau Serving **************** and *****************
  ***************************
  ***********, ******** 63102
  Attn:  Dispute Resolution Department
  
  
  Tracking ID:  ********
  Complainant:  ***** ******
  
  
  Dear ********************** is to advise you that ***** Srodeks concern has been resolved.
  
  We spoke with Mr. ******* discussed his concerns further and provided an update, this matter is considered closed.  
  
  Sincerely,
  
  
  
  
  ***** ******-*****
  Senior Manager, Executive Correspondence