Reviews

They have continuously denied claims written from my doctor for name brand medication. The molecular makeup between name brand and generic are different and impact me differently. Name brands molecular makeup if effective. Generic gives me brain fog. My doctor has explained this in multiple lengthy letters, yet they are saying I will have to pay $500 a month out of pocket for it. It should not cost me $6,000 a year just to be able to function somewhat similarly to what an able bodied person would. This company is scammy and has monopolized the market.

I have a new prescription plan for 2025 and Express Scripts is the choice provider. I contacted them on 1/6/2025 as new customer and was told they would contact my doctor to switch my ** to Express Scripts. I checked several times this week to see that status and today the status was showing as cancelled request since my *** never responded.I reached out to my *** and he told me he contacted Express the same day he received the request - 1/6/2025 and the order showed up as filled/shipped. I called Express Scripts again and after dealing with AI then employees that were next to impossible to understand (and spending 90 minutes on the phone, I gave up)I reached out to my *** again and he sent me a copy of his correspondence with Express Scripts, so I called them again but this time I said I was new client and was sent to a live person that could communicate, Bottom line, after 45 minutes I was told that Express Scripts had to SPEAK to my *** to verify the prescription and make sure the ** was a good fit for me. Since when is the pharmacy a doctor to see if a medication is a good fit???I contacted my *** again and told him to delete Express Scripts and I would only like my prescriptions to be sent to a local brick and mortar store Don't waste time working with this pharmacy

I cannot say anything good about this company. I have been trying to get my prescription sent to me for three weeks and they are unhelpful, argumentative, and uncommunicative. I wish I didnt have to use them as my pharmacy because trying to get medication from them is like pulling teeth.

I been dealing with express scripts for 5 yrs and to be honest its a lot easier to have a local pharmacy you can just go pick up from. When it comes time for really important medication express scripts fails at getting you what you need when you need it they preach out the getting through the mail as a convenience but when you have to spend hrs literally hrs on The phone with customer service and doesnt matter who you talk to they all stare at the same info on the screen but theyre never on the same page one rep tells you one thing but the next few ppl you talk to will tell you another its an endless cycle of incompetency. I put order in 12/31/24 for 3 medication 2 got canceled and I knew why but I dont understand how today is January 7 and its still processing and **** tell me its gonna be escalated so they can expedite my order but that never happens Im still waiting on my order and it keeps saying its processing but customer service keeps promising Im gonna get it. This company overpromises and never delivers on there promises or guarantees and there favorite line when you ask if you can talk to some one else who might be able to help is how about you hang up and call back so you can talk to some new and supervisors dont ever return phone calls they lack communication too

They arent supposed to charge more than $200 from whatever balance you have and they have charged me over $500 TWICE while we experienced financial hardship (which they know of). Worst pharmacy ever used and its not the only mail-pharmacy we have used.

Same old as below... If i could give zero stars, I would. EVERY.SINGLE.REFILL is an issue! Lies, runaround, abound. Use any other pharmacy you can

I dont understand why it takes 2 weeks to get a refill. Also, when I call to get an update on shipping they are NEVER able to give me any information. Then they escalate the need for the medication but NOTHING CHANGES. I despise the pharmacy and desperately wish I had an alternative.

If you are trying to refill a lifesaving/critical medication and/or can't skip a dose, please don't use this company for your own ****** Plan for a significant gap between when the prescription can be ordered and when it will actually arrive. Emergency breathing medication due for refill on July 19th, now slated for the 28th. Hard to breathe and we're under an air quality alert.Two ExpressScripts ***resentative hung up on me before I was able to speak with a *** that would look into my order status. The 3rd *** was sincerely attempting to assist with my prescription delay due to their carrier, but was unable to help since the order had already processed on the 19th. Their suggestion was to speak with a local pharmacy, but I would not be able to use insurance since an order was pending with with them...super expensive and beyond the average financial capability. Do you want to be in this situation? I'd rather pay a little more for reliability

I would give zero stars if I could. Ive been without my medication for six WEEKS because of them. Ive made many, many phone calls and continue to get the run around. Unfortunately, my insurance requires me to use this pharmacy so that I can afford my otherwise $8,000/mo medication. I dont know how a business with peoples lives at stake is allowed to operate this poorly.

There is no way of contacting management outside of a call center. Ive been trying to speak to management for 3+ weeks regarding a major error on part of Accredo. My son has been patient for almost 2 years and having him as a patient earns Accredo upwards of $13k per month, yet no one has enough time or care to return my phone call. We will be leaving Accredo for a smaller pharmacy that has time to treat us as valued customers.