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Business Profile

Health and Wellness

Express Scripts

Headquarters

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Express Scripts's headquarters and its corporate-owned locations. To view all corporate locations, see

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Express Scripts has 273 locations, listed below.

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    Customer Review Ratings

    1.04

    Average of 1,319 Customer Reviews

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    Review Details

    • Steven G

      Date: 04/13/2025

      You can never get into the account online! It sucks!

    • Dwight O

      Date: 04/12/2025

      I used to get meds from CVS. But I thought it'd be easier to get them mailed with Express Scripts. But their refilling was not consistent. Plus I started getting duplicated med from CVS and Express Scripts. ES never told me to cancel my current distributor.I've decided to delete me account and just pick up meds at ***.

    • Christy G

      Date: 04/09/2025

      ****** is always changing policies, they can't just leave stuff alone. This is by far the worst decision they have made making us go through express scripts..I can't get my prescription that is usually easy to get even though my ** is requesting I'm on it. This company doesn't have their s*** or website together. It's ridiculous. If something is working fine, leave it alone TARGET. I do not recommend express scripts. Been on the phone with them all week, I just gave up.

    • Elizabeth C

      Date: 04/08/2025

      Horrible experience dealing with this pharmacy. If your insurance allows you to use another company, DO IT. Took six weeks to get one prescription filled due to their complete incompetence

    • Mindy K

      Date: 04/06/2025

      If I could choose zero stars, I would. This company is so incompetent, it's unbelieveable. I missed doses so many doses of of my biologic, I had to switch medications. Every phone call they would promise it would "ship in 2 days." ******* alert: it never did. Even after we escalated the case to a supervisor. They promised to make sure the medication shipped and would call me to confirm. I never heard a word. The phone representatives are rude and cold. The last one I talked to had a smoke detector beeping a low battery tone throughout our phone call. Really professional. She told me she "couldn't even hear it, but people kept mentioning it to her."Now I have been trying to get a receipt showing how much I paid, for my co-pay assistance program. I have made 3 phone calls. They've told me they've emailed it and mailed it, and I have still not received anything. I have a $7,000 bill due soon that would be covered if I can get this receipt. They do not care one bit about their customers. I would not recommed them to my worst enemy.

    • Stephanie E

      Date: 04/05/2025

      If your insurance requires you to use Express Scripts stay clear! There's nothing Express about their service instead quite the opposite of express. I found one great customer service agent, **** and she let me know that I could also have my prescriptions filled locally at *********. I will now have to ask our doctors to send new prescriptions to *********. DON'T EVEN PLACE AN ORDER UNLESS YOU CAN WAIT UP TO 2 WEEKS TO GET YOUR FIRST FILL.

    • Tevin W

      Date: 04/01/2025

      Horrible experience! Switched to this provider for my prescription and added 1 day shipping. Processing took 10 days, the 1 day shipping was actually 7 days due to my prescription being cancelled. The only reason I found out is because after the status was changed to shipped I reached out after 3 days to see if my prescription had shipped. They said I was given a bad tracking number and could not resend my prescription until it was processed again. Long wait time to speak with a representative, horrible problem resolution and everyone reads a script with generic responses to your issues/problems. I advise you to go anywhere else for services except for express scripts.

    • Kristen J

      Date: 03/30/2025

      7 hours 16 minutes on phone with Accredo since January 2025 to attempt to get my ****** medication. I have been told I have to wait until day 14, 26 and day 30 to request a refill (I only get 30 tablets so it seems completely insane to wait until day 30). NO ONE from the **************** people to leadership knows what the h*** is going on and one can help you. Unable to find email contact to let leadership or board members know what an incredibly inept pharmacy this is. I was without medication for 3 days due to their incompetence. This pharmacy should be shut down. Numerous complaints on Reddit and on ******** about people not getting their specialty (Chemo, Rheumatology, etc. ) medications.

    • Jess W

      Date: 03/29/2025

      Worst experience ever. Every month is a living h*** trying to get life saving medication.

    • Robert M

      Date: 03/24/2025

      Was given a 1 month prescription with no refills while I was ill. Express scripts continuously sends emails and letters that the medication in my plan requires me to fill a 3 months supply for long term medication. I have called them several times explaining that I am not on any long term medication and don't want to receive these letters making it seem like I must buy this medication. I have confirmed with both the pharmacy and the doctor that it was only a 1 month supply and I don't need it going forward. They will not remove it from my medication plan when I call. This is a terrible business practice and I'm sure it leads to people who aren't paying attention buying unnecessary medication from them.

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