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          Find a Location

          Mercy Hospital has 105 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Mercy Hospital

              615 S New Ballas Rd Saint Louis, MO 63141-8221

            • Mercy Hospital

              7345 Watson Rd Saint Louis, MO 63119-4467

            • Mercy Hospital

              PO Box 350 Crystal City, MO 63019-0350

            • Mercy Hospital

              1400 Us Highway 61 Crystal City, MO 63028-4116

            • Mercy Hospital

              PO Box 502852 Saint Louis, MO 63150-2852

            Business ProfileMercy Hospital

            Hospital
            Multi Location Business

            Contact Information

            615 S New Ballas Rd

            Saint Louis, MO 63141-8221

            Visit Website
            (314) 251-6000

            Customer Reviews

            1.31/5

            Average of 39 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            55 complaints closed in last 3 years

            16 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            B

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 86

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            This is a multi-location business.

            Find a Location

            Mercy Hospital has 105 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Mercy Hospital

                615 S New Ballas Rd Saint Louis, MO 63141-8221

              • Mercy Hospital

                7345 Watson Rd Saint Louis, MO 63119-4467

              • Mercy Hospital

                PO Box 350 Crystal City, MO 63019-0350

              • Mercy Hospital

                1400 Us Highway 61 Crystal City, MO 63028-4116

              • Mercy Hospital

                PO Box 502852 Saint Louis, MO 63150-2852

              Location of This Business
              615 S New Ballas Rd, Saint Louis, MO 63141-8221
              BBB File Opened:
              7/1/1983
              Years in Business:
              86
              Business Started:
              12/3/1937
              Business Started Locally:
              12/3/1937
              Type of Entity:
              Non-profit Organization
              Alternate Business Name
              • Mercy Urgent Care
              • Mercy and Affiliates, LLC
              • Mercy Therapy Services
              • Mercy Clinic Family Medicine
              • Mercy Clinic OB/GYN
              • Mercy Imaging Services
              • Mercy Clinic Primary Care
              • Mercy Convenient Care
              • Mercy Heart and Vascular Testing
              • Mercy Laboratory Services
              • Mercy Clinic Heart and Vascular
              • Mercy Clinic Oncology and Hematology
              • Mercy Clinic Allergy, Asthma and Immunology
              • Mercy Clinic Electrophysiology
              • Mercy Clinic Rheumatology
              • Mercy Clinic Vascular Specialists
              • Mercy Clinic Orthopedics
              • Mercy Clinic Pediatrics
              • Mercy Clinic Internal Medicine
              • Mercy Home Health
              • Mercy Clinic Cardiovascular and Thoracic Surgery
              • Mercy Diagnostic Vascular Services
              • Mercy Diagnostic Cardiology Services
              • Mercy Clinic Child and Adolescent Psychiatry
              • Mercy Clinic Internal Medicine and Geriatrics
              • Mercy Women's Center
              • Mercy Clinic Pulmonology
              • Mercy Pulmonary Function Testing
              • Mercy Integrative Medicine
              • Mercy Pharmacy
              • Mercy Clinic Women's Health
              • Mercy Managed Behavioral Health
              • Mercy Diabetes Services
              • Mercy Wellness Center
              • Mercy Emergency Department
              • Mercy Internal Medicine
              • Mercy Pastoral Services
              • Mercy Maternal and Fetal Health Center
              • Mercy Cardiac Rehabilitation
              • Mercy Bariatric Center
              • Mercy Birthplace
              • Mercy Endoscopy Center
              • Mercy Infusion Center
              • Mercy Clinic Audiology
              • Mercy Clinic Heart Failure Program
              • Mercy Clinic Behavioral Health - Hyland Education & Training Center
              • Mercy Behavioral Health - Hyland Education & Training Center
              • Mercy Clinic General Surgery
              • Mercy Clinic Neurosurgery
              • Mercy Vein Center
              • Mercy Clinic Surgical Specialists
              • Mercy Sleep Center
              • Hyland Behavioral Health Center
              • Mercy Senior Center
              • Mercy Hyperbaric and Wound Care
              • Mercy Clinic Breast Surgery
              • Mercy Breast Center
              • Mercy Heart and Vascular Hospital St. Louis
              • Mercy Arrhythmia Center
              • Mercy Vascular Research
              • Mercy Clinic Psychiatry
              • Mercy Clinic Hepatology
              • Mercy Clinic Plastic and Reconstructive Surgery
              • Mercy Clinic Children's Heart Center
              • Mercy Clinic Podiatry
              • Mercy Clinic Pediatric Orthopedic Surgery
              • Mercy Clinic Fertility Services
              • Mercy Clinic Orthopedic Trauma Surgery
              • Mercy Clinic Maternal and Fetal Medicine
              • Mercy Clinic Children's Eye Specialists
              • Mercy Kids Genetics
              • Mercy Clinic Dermatology
              • Mercy Clinic Children's Urology
              • Mercy Clinic Physical Medicine and Rehabiltation
              • Mercy Hearing Aid Center
              • Mercy Health Research
              • Mercy Clinic Children's Respiratory and Sleep Medicine
              • Mercy Clinic Trauma and General Surgery
              • Mercy Clinic Palliative Care
              • Mercy Clinic Orthopedic Surgery
              • Mercy Clinic Children's Critical Care
              • Mercy Clinic Kids Plastic Surgery
              • Mercy Clinic Infectious Disease
              • Mercy Clinic Minimally Invasive Gynecology
              • Mercy Audiology and Hearing Aid Center
              • Mercy Clinic Nephrology
              • Mercy Clinic Children's Surgery
              • Mercy Gastrointestinal Endoscopy
              • Mercy Clinic Kids GI
              • Mercy Clinic Children's Infectious Disease and Rheumatology
              • Mercy Health Foundation
              • Mercy Stroke Center
              • Mercy Volunteer Services
              • Mercy JFK Clinic
              • Emerson Level III Neonatal Intensive Care Unit
              • David C. Pratt Cancer Center
              • Mercy Clinic Children's Cancer and Hematology
              • Mercy Specialty Pharmacy
              • Mercy Oncology Research
              • Mercy Radiation Oncology
              • Mercy Kids Complex Care Team
              • Mercy Clinic Urology
              • Mercy Fertility Care
              • Mercy Neighborhood Ministry
              • Mercy Hospital Edgewood Behavioral Health
              • Mercy Kids Autism Center
              • Mercy Kids Therapy and Development Center
              • Mercy Dietitian Services
              • Mercy Clinic Children's Audiology
              • Mercy MS Care
              • Mercy Clinic West County Family Practice
              • Mercy Rehabilitation Hospital St. Louis
              • Mercy Wellness Shoppe
              • Mercy Clinic Weight and Wellness
              • Mercy Nuclear Medicine
              • Mercy Outpatient Surgery Center
              • Mercy Diabetes and Nutrition Center
              • Mercy Birthing Center Midwifery Care
              • St John's Mercy Medical Center
              • Southwest Medical Center
              • Mercy Medical Group
              • Mercy Hospice
              • St. John's Mercy Center for New Health Options
              • Mercy Pediatrics
              • St Joseph's Mercy Health Center
              • South County Radiologists
              • St. John's Mercy Eye Care
              • Mercy Healthcare Inc
              • Mercy St. Louis Urgent Care Center
              • Mercy Lebanon Missouri
              • Mercy
              • Mercy Clinic Family Medicine - Downey Place
              • Mercy Clinic Medical Oncology- David C. Pratt Cancer Center
              • Mercy Clinic Sports Medicine - Emerson Road
              • Mercy Clinic Gastroenterology
              • Mercy St. Francis Hospital
              • Mercy Care Management
              • Mercy Hospital Aurora
              • Mercy Clinic Eye Specialists
              • Mercy Clinic El Dorado Springs
              • Mercy Corporate Health & Wellness
              • Mercy Clinic East Communities
              • Mercy Hospital South
              • St Johns Mercy Sports Medicine
              • Mercy Eye Care
              • Mercy Hospital-Lebanon
              • Mercy Clinic-Facial Plastic Surgery
              • St John's Mercy Health Care
              • Mercy Hospital Lincoln
              • Mercy Hospital Washington
              Contact Information

              Customer Contact

              • Lorraine Colvard, Customer Care Supervisor
              Additional Contact Information

              Fax Numbers

              • (636) 797-3660
                Other Fax
              • (636) 569-6733
                Other Fax

              Phone Numbers

              Read More Business Details and See Alerts

              Customer Complaints

              55 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              04/30/2024

              Complaint Type:
              Billing Issues
              Status:
              Answered
              On three different occasions now Mercy Hospital South has failed to bill the VA for covered medical services, instead billing me then sent it to collections. June 20, 2019, October 20, 2023 and October 22, 2023. For the June 20th, 2019 bill they forced me into setting up a payment plan in order to receive additional medical services and I had to pay the $985 balance out of pocket due to their failure to bill the VA, now they are trying it again. They have the VA's information on file, everything else from these ER visits was sent to the ** and paid by the VA. I have 100% medical coverage, no deductible. After speaking to the Mercy billing department today 4/30/24 they initially said it was my responsibility to call the VA within 24-48hrs. Below is the guidance from the VA: "Ask the provider to notify us right away in either of these ways:Through our VA emergency care reporting portal, or By calling us at ************ (TTY: 711)We must get the notification within 72 hours of when your emergency care starts. We prefer that the provider notify us."Mercy billing team admitted today the hospital must have contacted them since all of the other costs were covered, but yet they still sent a portion to collections.On March 26, 2024 I disputed the charges with Receivable Solutions informing them this is covered by VA and never received a response, only another bill.Today ******* and her supervisor ******************** have contacted the VA representatives at Mercy to try to get this resolved for the two current bills in collections. After 40min of negotiating and asking for escalations they finally agreed to at least attempt to correct the **************************************************************************************************************************************************** for the third time now, ******* admitted this has happened to other vets as well. I'm hoping this is an illegal practice, if it's not it really should be. We need your help please.
              Read More
              Read 54 More Complaints

              Customer Reviews

              39 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Buck G

              07/03/2024

              On Monday, June 17, 2024, I went to Mercy Hospitals ***************** location for a urological procedure accompanied by my sister who was to drive me home afterwards. When it was my turn for processing at intake, an Asian female staffer who gave her name as **** called my name. Curiously, she motioned for my sister to accompany me into the intake room where I was to undress for preparation for the procedure. Once inside she asked me what procedure I was there for, albeit I saw that she was looking at this information on the computer before her. I then asked my sister to leave the room which she did. I then told **** that the person that she motioned to join me in the ********** space was not my wife but my sister and that she should have the presence to not assume that she was my wife and to ask if I wanted her to accompany me before usurping granting of that permission from me. As if this was not disparaging enough, when I proceeded to undress in order to *** the hospital garb, I asked where the locker was in which to place my clothing and **** said they did not have any. I told her I thought this was unusual for a hospital not to have a locker for surgical patients clothing and she then told me that my sister, to whom she had given my clothing, could request a locker for my clothing at the reception desk. However, she never told my sister this because when I needed my clothes in order to dress before leaving, my sister still had the plastic bags with my clothing inside. We discovered that although I placed all my clothing in the bag, **** had placed my shoes in a separate bag and apparently forgot to place my socks within the shoe bag. Thus, I had to go home without the Gold Toe brand socks I had arrived with. This entire episode was a disconcerting experience which is at once inexcusable and an outrage. RESOLUTION REQUESTED: Institute practice--determine if patient wants anyone to accompany them in ********** room and provide lockers for patient clothing.
              Read 38 More Customer Reviews

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