ComplaintsforWells Fargo Advisors

• Initial Complaint

  04/09/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On or about August 2022, I was informed of a vehicle charge-off on my Wells Fargo Auto loan, which I had maintained since January 2021, with no missed payment. I was alerted to this issue via a credit alert sent to my email address. I immediately attempted to log on to my auto loan account, however, due to the charge-off, access to the information was unavailable. Before the charge-off, I was under the impression that I had turned auto pay on. At this time, I was no longer receiving any email alerts that my account was past due, or that payment needed to be made to bring my account current, which is the reason I thought my account was current. While I take full accountability for not paying closer attention to my finances and the debits that were and were not coming out, my issue is that the final notice alerting me that a charge-off would occur, was sent to the wrong address, an error on the bank's part. Before being permitted to ship my vehicle to my new duty station in *******, *******, I was informed that I would need to update my car insurance, which needed to reflect a new mailing address for the location of the vehicle. I did so. Whoever processed the actual notification typed the address wrong (CPR 411, Box 6782 instead of CMR 6782), therefore the postal service sent the notice back due to the address not being valid.When I raised this concern with the service representative, she repeatedly told me that I failed to provide an updated address, therefore, it was my fault that the notice was not sent to the right address. The fact that the mailing address the notice was sent to was one letter off from my actual address, calls into question the integrity of the service representative I spoke with.Throughout this extremely stressful process, I can say that the representative was rude, condescending, and lacked the most basic customer service skills. Any guidance you can provide will be greatly appreciated.Wells Fargo Case number: *****************

• Initial Complaint

  04/04/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I paid my Wells Fargo/***"S discount furniture card off in May of 2021. I did not use my card after that. However, Wells Fargo has reported on my Credit report that I have since 2021. I've asked for Validation, and all they could send me was a furniture pick up slip, with an invoice that does NOT have my signature. However, someone did sign and purchase furniture with my account number. I've sent over copies of my signature as asked by ************** with Wells Fargo. I sent over copies of my passport. The account was charged off. So that they continue to capitalize and make money off of me, with these FRAUD CHARGES.

• Initial Complaint

  03/24/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  This is the 4th time this has happened to me with my Wells Fargo checking account. In the latest incident I did not participate AT ALL in the transaction that occured in my checking account. I did not recieve a phone call from a scammer pretending to be Wells Fargo. This transction occurred on 3/8/24 for ****** by a company listed as London Gbr to purchase crypto. It stated that my NEW debit card was used for the purchase. I talked to no one regarding this charge. It just appeared. I received a letter in the mail yesterday from Wells Fargo that they completed their research on the charge and because it was authorized by me -WHICH IT WAS NOT - they would not return the money to me. As I stated earlier, this is the 4th time this has happened to me with this bank. I closed my account with them on 3/21/24 and changed my banking to a local credit union. All told I have lost approximately $4000 from people hacking my account. And would like to recover ALL my money taken from my Wells Fargo account. If you need any verification from me I can provide it. I have spoken to many friends regarding this and most got their money back from Wells Fargo. I would appreciate your help in this matter.

• Initial Complaint

  03/23/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Well Fargo In ****************************. January 18,2021 said I didn't have a safe deposit box.My payment was due on May5 2022,it's been three year they still don't want to give to me what kind of person you have over there ***************** is a thief I'm now homeless and she still managed to still from me to buy her crack

• Initial Complaint

  03/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On Monday, 3/18/24, I called this business and was told I could walk into any branch and make a bulk payment against my auto loan which would cover payments for the next 13 months.On 3/21/24 I walked into one of their branches, made the bulk payment and the bank officer at this branch also called Wells Fargo Auto and again, they confirmed the bulk payment could be applied as 13 future payments. The teller even noted that the payments were entered as "Regular Payments" not "Principal loan payments" as you'll see on the attached receipt. Today, 3/22/24, I logged into the account, and of course, they did not apply my payment as I requested. Instead, they split the payments into another format and are forcing me to make a payment in July of 2024. This is unjust, I was told twice (once on the phone, and once in front of one of their bank officers) that my bulk payment would be applied as 13 future payments and now they are switching their story around.

  Business response

  03/29/2024

  Enterprise ****************************
  PO Box 5133
  ***********, ** *****
  
  March 29, 2024
  
  ****************************
  1144 *******. Apt. 10
  *********, ** *****
  
  Subject: Were responding to your concerns
  Wells Fargo case number: *****************
  Account number ending in: 6421
  **********************, case number: ********
  
  
  Dear ****************************:
  
  Thank you for contacting us. We completed our research and are providing details to address your concerns.
  
  About your $5,850.00 payment
  
  You stated you called us on March 18, 2024, and we advised you could make a bulk payment in a branch which
  would cover your payments due for the next 13 months. You further stated you made a $5,850.00 payment in a
  branch on March 21, 2024, and we again confirmed the payment could be applied as 13 future payments, but the
  payment was split into another format, and you are now due for a payment in July 2024. You requested we
  reapply your $5,850.00 as 13 future monthly payments of $450.00 beginning on April 9, 2024.
  
  Our records indicate you called us on March 20, 2024, and we advised a payment over $4,999.99 could not be
  processed over the phone or online, but could be made by mail or at a Wells Fargo branch location. We also
  advised the payment would be applied as three regular payments with the remainder applied to principal only, but
  you could call us once the payment was posted to request the remainder to be applied as regular payments. Your
  $5,580.00 branch payment posted on March 21, 2024, was initially applied to the next three installments due on
  April 9, 2024, May 9, 2024, and June 9, 2024, with the remainder applied to principal only. At your request, we
  have reapplied the remainder as regular payments, and your next payment due date is now May 9, 2025. An
  account transaction history is enclosed. As we discussed over the phone on March 26, 2024, interest accumulates
  daily on your outstanding principal balance, and once you resume making payments the outstanding interest will
  be paid before the outstanding principal. Please contact us at the phone number listed below if you have further
  questions or concerns.
  
  Case status
  
  We have closed the case as of the date of this letter. If we receive additional information, we will open a new case
  to address any remaining or new concerns.
  
  We may collect personal data as part of the complaint resolution process. For the categories of personal data that Wells Fargo may collect and
  how we use it, see the Wells Fargo California Consumer Privacy Act Notice at Collection at *********************************************************************
  security/notice-of-data-collection/. See additional Wells Fargo privacy notices at *********************************************************************security/.
  
  We appreciate the time and effort you took to contact us. If you have questions, you may reach us at
  **************, Monday through Friday from 8:00 a.m. to 5:00 p.m. Central Time. We accept
  telecommunications relay service calls.
  
  Sincerely,
  
  ****************
  Escalations Representative
  Enterprise ****************************
  PO Box 5133, ***********, ** *****
  Fax: **************
  
  Enclosure
  cc: Better Business Bureau

  Customer response

  04/02/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  03/15/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Dear Wells Fargo Bank,I am writing to dispute the alleged debt currently being pursued by your organization. It has come to my attention that this debt is subject to the arbitration agreement outlined in the Wells Fargo Bank, agreement, to which I am a party.I am aware that initiating arbitration involves significant costs, and given that your organization likely acquired this debt for pennies on the dollar, I am offering you an opportunity to settle this matter amicably before pursuing legal action. I propose a settlement amount of $6,000, which accounts for the mental distress, anxiety, emotional distress, and financial hardship that this situation has caused me.Furthermore, as part of the settlement agreement, I insist on the following:Payment of $6,000 as compensation for the aforementioned distress and hardship.Removal of any reporting of this debt from all credit reporting agencies.This settlement offer is contingent upon your prompt response and compliance within [reasonable timeframe, e.g., 30 days] from the date of this notice.In accordance with 15 USC 1692c(c), I demand that you cease and desist from all illegal activities and mediums of communication regarding this debt, including any communication on a consumer report, except for your response via mail with a settlement check or a letter notifying me of the deletion of the account from my consumer report.Should you choose not to accept this settlement, I want to make it clear that I am fully prepared to initiate arbitration proceedings. The associated fees and costs will be substantial and include:Filing Fee for both parties.Arbitration Initiation Fee.Arbitration Deposit.Legal Costs incurred throughout the arbitration process.It is in both our interests to resolve this matter amicably and avoid unnecessary expenses associated with arbitration.I expect a timely response to this notice, and I trust that we can reach a fair resolution.

• Initial Complaint

  03/14/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On 05/03/2023 I brought in a rollover check to Wells Fargo branch and requested to make a deposit as a rollover from my 401k and I was assured it would be processed as requested. In 2024 I received 5498 tax form that showed that my 401k rollover check was deposit as a 2022 contribution. I called wells advisors as soon as I found out about incorrect contribution type and requested to fix contribution code as this will affect my taxes. I also asked Wells Fargo advisors to provide me with corrected 5498 form but its been already over 3 weeks but i still didnt receive corrected 5498 nor updates of when it would be done. I spoke to ************************* who is customer service supervisor at ********************** service request *********, my account number *********

  Business response

  04/04/2024

  Please see the attached bank response.

• Initial Complaint

  03/13/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Today I was trying to trade TSLA. I got in the trade and around 9:53-9:55 AM I tried to exit the trade. I got an error saying that TSLA was not tradeable. When I called the ************************* they told me that there was no selling allowed for employees. I bought 200 shares around ****** and the price when I tried to sell was somewhere between ****** and ******. The trade ticket I attached was not the first time I tried to sell the stock. The company should have record of all orders even ones that aren't executed or fully placed. There was no notification that I wouldn't be able to sell. I wasn't notified on the website, in my personal email, or my work email that that would be thing today. At this point I've been forced to hold it all day and I am down over $1000. I feel like the company should reimburse me the difference between the loss I would've incurred if I sold the shares when I wanted and when I was actually allowed to sell the shares. Had I been aware of the restriction I would have never entered a TSLA position. If the system can tell I'm an employee to restrict the sell, it should be able to tell I'm an employee to give me a warning that I wont be able to sell. The second picture is to show that there is no warning or notification that I would not be able to sell. It was in my account ending in 8834.

• Initial Complaint

  03/10/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I hope this letter finds you well. I am writing to bring to your attention a pressing matter concerning Wells Fargos handling of my consumer credit information, which has significantly impacted my creditworthiness and financial opportunities.In accordance with the Fair Credit Reporting Act (****), I have repeatedly requested Wells Fargo to update my tradeline to accurately reflect my payment history as paid as agreed never late. Despite my clear instructions and legal rights under the ***** Wells Fargo has failed to comply, thereby causing ongoing harm to my credit profile.Furthermore, Wells Fargo has neglected its obligation to conduct a timely investigation into my dispute, as mandated by federal law. This failure to act in accordance with consumer protection statutes has only exacerbated the damage to my reputation and financial standing.As a consumer reporting agency under the ***** Wells Fargo bears the responsibility to operate in good faith and adhere to legal obligations. However, their actions have demonstrated a disregard for these principles, resulting in serious consequences for my creditworthiness and financial well-being.I am reaching out to the BBB in the hope of seeking assistance in resolving this matter swiftly and fairly. I kindly request your intervention to ensure that Wells Fargo fulfills its obligations under the **** and promptly addresses the issues outlined in this letter.To facilitate a resolution, I propose the following:Wells Fargo must update its tradeline to paid as agreed never late on my consumer report within 30 days and provide confirmation of this action.Additionally, I recommend that Wells Fargo employees undergo training on consumer laws, including but not limited to the relevant provisions of the ***** to prevent similar issues from occurring in the future.I appreciate your attention to this matter and trust that the BBB will assist in facilitating a resolution that upholds consumer rights and fairness.

• Initial Complaint

  03/06/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On *************************** Kings Day 2024, I opened and contributed $7000 to a ***************. After seeing that I still had time to contribute to 2023, I contributed $6500 and requested the excess withdrawal rightaway on the Wells Fargo app. Thinking that everything is digital, I went ahead with placing a buy order.The next day, January 16, my order was executed and made a loss. I called to Wells Fargo Advisor number to help me withdraw the excess. They sent me a form which I filled in and waited. This form I wrote I would like to withdraw on Jan 16, and the system stamped it on Jan 16.Many days later, I recognised a notice on my Wells Fargo app, which is a reply saying my form was denied because they found no contribution on Jan 16 (yet the execution happened). No, they never tried to call me regarding the urgency of the situation. I had to fill out another form which they instructed me on the phone to fill out as they read, and I put a new date it (probably Jan 18). Since Jan 17, my stock has made non-stop profit.On Jan 23, I recognised another notice (again they never called even though the outcome affects customers) that my excess had become $510. Now I realised the new wrong removal date they put on had affected my contribution room. I requested a correction to the Jan 16 so that my removal date can also be corrected. *** refused to do so even after I had called them many times to question them how they could acknowledge the trade but not the contribution (100% of the trade is from the contribution). Fast forward to Jan 29, I filled out another form chose the self-calculation option to withdraw $500 (self-calculation option). This doesn't stop me from losing my contribution rooms or paying late and early withdrawal penalties, so I have been fighting for WFA to reinstate my original withdrawal form.Recently on Feb 26, I received their letter stating that they have corrected the contribution date to Jan 16 but my withdrawal date was still Jan 29.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩