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Business Profile

Major Appliance Parts

Marcone Supply

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Major Appliance Parts.

Complaints

This profile includes complaints for Marcone Supply's headquarters and its corporate-owned locations. To view all corporate locations, see

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Marcone Supply has 43 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/05/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      1. Our microwave stopped working while cooking Christmas dinner.2. I purchased a microwave replacement part on 28DEC23.3. The part arrived in a small plastic bag in a padded envelop, and I tested the part to make sure it worked. The part seemed inoperable. I tried to call the seller without luck, due to holiday schedule. 4. I finally got ahold of the seller on 03JAN24, who advised me on another way to test the part. The part functioned, but in the couple days that had passed, I realized I didn't actually need the part.5. On the receipt it states:Return Policy: All returned items must be accompanied with a *** form and be in 'Resalable Condition' (no used/installed and original packaging required). Items may be returned within 30 days from the invoice date for full credit; any returns between ***** days will be subject to a 20% restocking fee. No credit will be given after 45 days. All Core Returns have 6 months from invoice for full credit. Shipping costs are nonrefundable and the consumer will be responsible for the cost of their own returns. Please contact our *************************** ************ to obtain a *** form. Thank you for your order.6. I called the seller on 05JAN24 for the *** form and she told me for a refund, the part cannot be opened because they cannot resell it. I indicated that their return policy doesn't state that "it cannot be opened", I have all the original packaging, and it was not used. I also asked if there was any way to return this or if I am basically losing $58.28. She said there is nothing she can do.7. This business does not comply with its return policy.

      Business Response

      Date: 01/08/2024

      Marcone is going to issue the customer  $58.28 to the customer.  We will email the customer asking for his mailing address and send him a refund check.

       

      *******************************

      Customer Answer

      Date: 01/08/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      I haven't received an email from the business yet, but I don't know if they are awaiting me to complete this BBB action so responding here.

      Sincerely,

      *************************

    • Initial Complaint

      Date:01/05/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I called this company to order 5 replacement knobs for my Samsung stove. I was told by the rep that they come in a package of 5 for $185.36 including shipping and handling. I received 1 knob in mail. I called and I was told that that's the price of the one knob. I ordered a package of five. I bought all knobs from Amazon for $48. I returned the Knob and I have not receive my credit from return. These people are sheisters.

      Business Response

      Date: 01/30/2024

      We sent Mrs. ****** a return authorization form. She has never returned the form or part to us to this date. We need for her to return the part and we will issue her a credit for what she paid.

      Customer Answer

      Date: 02/01/2024

      Complaint: ********

      I am rejecting this response because:

      I returned the 1 knob I received on 12/15/23 by certified mail to:Return Express ** ********** **** *** ******* ** *****. Tracking #**********************. It was received at the above address on 12/20/23. For whatever reason I did not receive back the return receipt (green card) I have all documents in my possession. If you provide me with an address I will make copies and mail them to you. Thank you for your time and consideration.  ******* ******

      Sincerely,

      ******* ******

      Business Response

      Date: 02/02/2024

      Credit was issues to her credit card $162.88. The credit process typically takes the bank 3-5 business days to apply the refund for use on your debit/credit card from the date the credit was issued. 

    • Initial Complaint

      Date:11/16/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Overcharged for shipping, they refuse to help and cancelled my account.

      Business Response

      Date: 12/13/2023

      The complaint has no merit. Our business models are different. We can no longer afford to offer our services.    

      Customer Answer

      Date: 12/13/2023

      Complaint: ********

      I am rejecting this response because:
      You can't breach a contract simply because you are not making the profit that you hoped.

      When you operate a monopoly in a region, there are rules one must follow.

      I have monetary damages from not being about to purchase as per our agreement.

      Sincerely,

      ***** *****

    Marcone Supply is NOT a BBB Accredited Business.

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