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Find a Location

New Day Moving LLC has 1 locations, listed below.

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    Business ProfileforNew Day Moving LLC

    Moving Companies
    BBB accredited business

    At-a-glance

    Customer Reviews

    5/5stars

    Average of 8 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 2/26/2019

    Years in Business: 8

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Local & Long-Distance Moving for Residential & Commercial Properties
    Packing, Unpacking, & Crating
    Furniture Moving
    Piano Moving
    Commercial Services
    Large and Heavy Item Moving
    Senior Moving

    Products & Services

    Household and business moving service

    Business Details

    Location of This Business
    145 S Elm Ave, Saint Louis, MO 63119-3041
    BBB File Opened:
    7/20/2018
    Years in Business:
    8
    Business Started:
    7/27/2015
    Business Incorporated:
    7/27/2015
    Accredited Since:
    2/26/2019
    Type of Entity:
    Limited Liability Company (LLC)
    Hours of Operation

    Primary

    M:
    8:00 AM - 5:00 PM
    T:
    8:00 AM - 5:00 PM
    W:
    8:00 AM - 5:00 PM
    Th:
    8:00 AM - 5:00 PM
    F:
    8:00 AM - 5:00 PM
    Sa:
    8:00 AM - 5:00 PM
    Su:
    Closed
    Business Management
    • Mr. Garth H Stole, Owner
    Contact Information

    Principal

    • Mr. Garth H Stole, Owner

    Customer Contact

    • Mr. Garth H Stole, Owner

    Industry Tip

    BBB Tip: Hiring a mover

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    04/10/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    This moving company was TERRIBLE. The owner, ***** stated that they could get ALL of our furniture in their truck and moved in 3-6 hours. He came TO MY HOUSE and LOOKED at all the furniture to confirm this. His guys were extremely SLOW and did not even get half of what he told me they would get. That isnt even the biggest issue! While moving the last piece of my sectional through the walkout basement door, one of them (there were 3) was supposedly on the phone with a customer/boss and they were getting yelled at for being late. The other 2 guys were trying to get the sectional piece through the door, SHOVED IT and BUSTED the frame around my sliding door. Then they left and tried to tell me theyd come back Monday to finish the job, so 3 days later (this took place on Friday). When I called the office and said not to come back because I found a new company, I informed them of the busted door and they said ok good luck with that. After they left I went to open my garage so my husband could park and bring the TVs in and they completely left my sons bed in the middle of the garage, they didnt even put it in his room, all other furniture was placed where it was supposed to be, except his bed (thankfully a friend come over that evening and he and my husband got it up there without any issues). When sitting down on my couch that evening I told my husband it felt weird and I realized that they never put the feet back on it! I watched them take the feet off the 3 seat couch (not the sectional) and put them in the truck but they never put them back on the couch OR gave them to me after bringing it to the new house! Now our couch is sitting uncomfortable low. I have called them, left voicemails and they have ignored me. Lastly, they removed the ******** at our old house to get the sectional out (which is fine) but then they NEVER put it back! They didnt even tell us where the screws were, but luckily we were able to find them. This is the worst company ever.
    Read More

    Customer Reviews

    8 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Joseph G

    5 stars

    08/10/2023

    Moving is always stressful, but ***** and his crew made everything as easy as possible. New Day is efficient, responsive, friendly, and very careful with breakables. Wonderfully nice, polite folks too. I've used other movers and I'm sticking with New Day from here on out.

    Local BBB

    BBB of Eastern & Southwest Missouri & Southern Illinois

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