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          Find a Location

          St Louis Post-Dispatch has 4 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • St Louis Post-Dispatch

              901 N. 10th St Saint Louis, MO 63101

            • St Louis Post-Dispatch

              900 N Tucker Blvd Saint Louis, MO 63101-1069

            • St Louis Post-Dispatch

              PO Box 511070 Saint Louis, MO 63151-1070

            • St Louis Post-Dispatch

              4005 Utah St Saint Louis, MO 63116-3814

            Business ProfileSt Louis Post-Dispatch

            Newspaper
            Multi Location Business

            Current Alerts For This Business

            Pattern of Complaint:
            BBB has received a pattern of complaints against St. Louis Post-Dispatch.  Consumers allege failure to receive newspapers, difficulty cancelling a subscription, difficulty speaking with a person or receiving a return phone call, billing issues, and poor customer service. 

            Contact Information

            901 N. 10th St

            Saint Louis, MO 63101

            Visit Website
            (314) 340-8000

            Customer Reviews

            1.29/5

            Average of 28 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            103 complaints closed in last 3 years

            22 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            NR

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 146

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            This is a multi-location business.

            Find a Location

            St Louis Post-Dispatch has 4 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • St Louis Post-Dispatch

                901 N. 10th St Saint Louis, MO 63101

              • St Louis Post-Dispatch

                900 N Tucker Blvd Saint Louis, MO 63101-1069

              • St Louis Post-Dispatch

                PO Box 511070 Saint Louis, MO 63151-1070

              • St Louis Post-Dispatch

                4005 Utah St Saint Louis, MO 63116-3814

              Location of This Business
              901 N. 10th St, Saint Louis, MO 63101
              BBB File Opened:
              1/1/1878
              Years in Business:
              146
              Business Started:
              1/1/1878
              Business Started Locally:
              1/1/1878
              Business Incorporated:
              4/12/2000
              Type of Entity:
              Limited Liability Company (LLC)
              Alternate Business Name
              • Circulation Sales Inc
              • South County Journals
              • Circulation Sales Post-Dispatch
              • South County Edition
              Business Management
              • Ms. Tracy Rouch, Marketing Manager
              • Pat Helfrich, Customer Service Manager
              • William Harrison, Customer Service Manager
              Contact Information

              Principal

              • Pat Helfrich, Customer Service Manager
              • William Harrison, Customer Service Manager

              Customer Contact

              • William Harrison, Customer Service Manager
              Additional Contact Information

              Fax Numbers

              • (314) 340-3028
                Other Fax

              Phone Numbers

              Read More Business Details and See Alerts

              Customer Complaints

              103 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              06/27/2024

              Complaint Type:
              Billing Issues
              Status:
              Answered
              Around September of 2022 I must have clicked on an article that was click-bait on social media. I would have NEVER signed up for a membership program with the St Louis Post Dispatch. I have only two email from the, both stating the price increase, I never clicked on the emails, I assumed the were advertisements. According to the the post dispatch website, I have been a member since September of 2022. In September of 2022, I was charged $1. Then in March 24, 2023, I was charged $10.97. I was charged that amount monthly until September 22, 2023 in which I was charged $21.93. I was charged the $21.93 until March 2024 where I began paying $29.95/month. I called the St Louis Post dispatch on Friday 6/21/24 and ask for a refund for all my charges as I had no idea I was even a member. I never got emails advertising their articles even. I asked them to cancel my membership to them as well. I was told they cancelled it and they would have someone call me about the refund. No one has ever called. And I logged onto their website and saw that they did not even cancel me!! I have spend hundreds of dollars on a company that is a COMPLETE SCAM. Please help!
              Read More
              Read 102 More Complaints

              Customer Reviews

              28 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Vincent S

              08/02/2024

              Apparently the Post Dispatch allows one to start a subscription online but makes it difficult or impossible to cancel their subscription in the same manner. I have tried multiple times to cancel my subscription using the online links provided on the Post Dispatch website but I am unable to do so. In this case, you are provided a phone number to call but this service is only available weekdays during normal business hours.It should be just as easy to cancel a subscription online as it is to start one.
              Read 27 More Customer Reviews

              Local BBB

              BBB of Eastern & Southwest Missouri & Southern Illinois

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

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