Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/31/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My contract with Nomo Pest Solutions - St Louis has a note: DO NOT CONTINUE THE SERVICE AFTER THE YEAR UNLESS THEY CALL US. I didn't call them and they still doing "service". Their service is just to come and stick a note "service complete” (Have a video to prove it). I have two extra charges on 5/23/2022 ($129) and 8/31/2022($129). My hope is to have my $258 back.  

  Business Response

  Date: 09/13/2022

  **** ****** signed a service agreement that stated “Upon completion of this agreement, treatments will continue at the same frequency until canceled by the customer with a 30 day written notice. If the 30 day notice is not received, the customer agrees to receive the scheduled service and pay the full price of that service.” NOMO does not automatically close out accounts after the year contract is up because most customers want to continue services. Additional notes on the contract are requests by the customer that NOMO will meet to the best of their ability, but cannot meet if the request contradicts the signed portion of the contract. Without contact from the customer when they wish to have their account closed, NOMO is unaware of the wish to cancel. The customer made contact with a representative on August 31th after two additional services were performed, and their account was then closed as requested.
  

  Thank you, 

  
  

  Nomo Pest Solutions

  
  
  

  Customer Answer

  Date: 09/14/2022

  Complaint: ********
  
  I am rejecting this response because:
  
  I have notice of cancelation for whole year, not 30 days!! See the contract: "DO NOT CONTINUE THE SERVICE AFTER THE YEAR UNLESS THEY CALL US". This is the notice of cancelation!!

  Also, like I said before, there was no service last time. Why you charge my card. (I can prove it with video)
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:08/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Started a contract with Nomo pest solutions. They were supposed to service both the outside and inside of our home (to get rid of pests). They came out to service once. I have video of them coming staying 10 minutes and leaving. We called them and scheduled 3 appointments to spray the inside of the home. The first time the Tech had a family emergency and didn’t come, The second time we made an appt he was sick and no one came. The 3rd time he came I asked them to please call me so I can make sure we heard him at the front door. He never called but sprayed the outside. I called again to have the inside sprayed and there was a no call no show. I called the company and asked for a manager, I was told a manager would contact me and they never did. I called them again and finally got to speak with a manager. I explained what was going on with the service. She said she can have another service call, I informed her I don’t want anymore service calls she told me there is a 200.00 early cancellation fee. I told her she shouldn’t charge me for services that were substandard. She said there was nothing she can do.

  Business Response

  Date: 08/12/2022

  Nomo Pest Solutions has sent several technicians to service the inside of the customer’s home. However, at each re-service there was no answer when the technician knocked on the door. This is shown in the attached documents. We have trackers on each company vehicle, and require our technicians to leave notes about what was done at the services, and in this case the outside of the home was serviced at each general service as promised. We also send out service reminders two days before each service. These state that NOMO will only service accessible areas. If the customer isn’t home, the interior of the home is not accessible and cannot be serviced. 

  The customer signed a service agreement for seven contractual services. The contract states that “If for any reason, at any time, the contract is canceled before its completion, and the initial service has been performed, customer agrees to pay the full initial service charge.” The leftover initial service price, and cancellation fee for the customer is the $200 that was added to the account. Before adding the cancellation fee, the manager attempted to schedule another free treatment, despite the fact that each free treatment prior to this point had to be cancelled because the customer was not home. The customer declined the service and asked that her account be cancelled. This was done according to the contract that was signed.

  
  

  
  

  Thank you, 

  
  

  Nomo Pest Solutions

• Initial Complaint

  Date:07/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Provided multiple verbal and written notices to stop providing service to our home. Despite these notices, they continued to trespass on our property to the point we nearly had to get the police involved. On top of this, they renewed the contract and charged us an annual fee despite prior cancellation of the service.

  Business Response

  Date: 08/17/2022

  ******* ******** signed a service agreement with NOMO Pest Solutions for 5 contractual services. Each of the quarterly services were priced at $149 as shown in the signed agreement. If they had canceled before completion of the five service agreement, there would have been a cancellation fee of $200 as stated in the contract.

  The customer tried to cancel on 12/6/21 but was reminded of the cancellation fee and said that they would prefer to finish the contract. There were two services left on the contract that were performed on 12/9 and 3/9. Their account was then closed as agreed upon. 

  The customer was not charged “an annual fee.” They have only been charged in accordance with the contract for each $149 quarterly service. Attached is the signed agreement that has all of the applicable policies including the cancellation fee, service prices, and length of the contract. This was also verified in a verbal agreement that is linked below. 

  
  
  

  
  

  Thank you, 

  
  

  Nomo Pest Solutions

  
  
  

• Initial Complaint

  Date:07/19/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sales associate named ****** came to my rental home selling his services spraying HOMES for pest. He explained to me him and his friend started this business and they are a small company so they are able to offer more for my money. He explained to me I would be paying 79. Dollars every three months for unlimited services. I explained to him that the set address is my home we are renovating and NO One lives there. I need a call when they are on the way to let them in. I’ve waisted my time waiting on them for 4 appt windows now waist if 8 hours of my time. They never call. No service was ever performed. I’ve been charged 79 dollars and never had a service. Then they have charged me another 149 which was initially quoted to me at 79. And no service performed. I’ve called and spoke to manager ***** who would not give me her last name or anyone else info to speak to. She told me they performed 2 services and are going to charge me 250 to cancel. I’ve been lied to, time waisted, and treated horribly by this company. Who charges a customer for something they never received.

  Business Response

  Date: 08/11/2022

  ******** ******** claims that no service was performed at her house. However we have a tracker and notes from the technician showing that a service was done. At the time of the service we can only service accessible areas, but are happy to service the inside on request. The customer was called by our billing team, and scheduled for a re-service for the inside of the home. However, there was again no answer to the call aheads or to the knock on the door. The outside of the home was serviced again as that was the only area accessible to the technician.

  After the re-service we received no contact from the customer until her first general service was scheduled and performed on 7/6/22. Again she was unhappy with the service, and we attempted to give her another free treatment on 7/18/22. However, the customer did not answer the call ahead or the door when the technician arrived. The $149 for this service was agreed upon as shown in the full service agreement that has been attached. It also explains that the initial service was for $79 as the customer has attached in the files. Both of those charges are in the service agreement.

  ******** called in and spoke to our manager on 7/19 and refused any other re-services that were offered to her. We have spent considerable time attempting to follow the requests of the customer and spray the inside of the home. However, we cannot service the interior if the customer doesn’t make it available for us to service.

  The cancellation fee of $200 was the discount that was given on the initial service for the customer to complete the full year of services. Because the customer closed their account without completing the agreement, the cancellation fee was applied.

  
  

  Thank you, 

  ******

  
  

  Nomo Pest Solutions

• Initial Complaint

  Date:07/14/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called to tell them to stop services and they told me I had one more service in April to fulfill my contract before they could cancel it. I paid for the last service April 28 and I get an email on July 14 months stating I have an upcoming appointment on July 15. I called to tell them I shouldn’t have any more appointments left and that my contact ended and I stopped services. ****** the supervisor said she couldn’t find any calls from me but she did see someone was on my account in April. She also said she found an email where they told me I have one appt left but I didn’t specifically say to cancel in the email. The email stated only stated I did not renew my contract. She stated I didn’t reply to the email after they told me I had one service left and I would have had to submit a 30 day written notice after the last service to cancel. I told her I didn’t reply because I called and spoke directly with a representative to stop my services, who told me I had one more left because the first service was free of charge. ****** is denying that they have this call and is stating I must pay for the service on July 15. Forcing their service on me because of a mishap in their office is not acceptable. I want this service cancelled as I stated to them multiple times and I want a refund for if they charge me for a service on July 15 that should not occur

  Business Response

  Date: 08/02/2022

  ***** ************* signed a service agreement with NOMO Pest Solutions. The cancellation policy for customers past the 5 general services is as follows, “Upon completion of this agreement, treatments will continue at the same frequency until canceled by the customer with a 30 day written notice. If the 30 day notice is not received, the customer agrees to receive the scheduled service and pay the full price of that service.” The customer did not provide written cancellation notice 30 days before their next scheduled service, instead choosing to cancel on 7/14/22 when they emailed and called our office. 
  In that call she claimed that they had previously canceled services. When this occurs, we are always happy to look through the calls to make sure there is no office mistake. However, if no call can be found we have to follow the policy that states it must be a written notice. The customer claimed the call would’ve been back in April or March, and wasn’t sure about when she spoke to someone. We then searched through our records to see who was on the account in the months that were mentioned, and our system did not show any calls from the customer. This was then explained to her and she was told we would have to follow the 30 day written notice policy and complete the service on 7/20/22 before closing the account.
  We have on record the verbal and written agreements that were completed by the customer when they signed up. Their account has since been canceled after the service on July 20th, and we confirmed that to them through email. NOMO Pest Solutions spent considerable time on the phone with the customer, but was unable to satisfy Keena within the bounds of the contract that was mutually agreed upon. 
  

  Thank you, 

  ******

  
  

  Nomo Pest Solutions

  
  
  

  Customer Answer

  Date: 08/02/2022

  Complaint: ********
  
  I am rejecting this response because:

  Did 
  I spoke with a representative who explained to me on the phone why they were coming out for one more service in April. She explained to me that the first service that was done was free and didn’t count toward the 5 services. So I verified that would be the last service. I did not think I had to follow up in the email if I spoke with a live person. This company is one of the worst I have ever dealt with. They are crooks and I will let my experience be known to all who ask. The reviews on this company are horrible and I should have read them before accepting their services. 
  
  Sincerely,
  
  ***** ****** ******

• Initial Complaint

  Date:06/30/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called to cancel their services in late March. I was told there was only treatment left and that I would be charged for that one. I said that was fine. In April I got the last treatment. About a week ago, I get an email saying they are going to be coming out again in July. I contacted them about that since I cancelled in March. The employee shows up at my home two days ago anyway. I told him about me cancelling and he understood and didn't do anything. The company still charged my credit card $129 for no services rendered. I am beyond frustrated.

  Business Response

  Date: 06/30/2022

  We do require a 30 day written notice. We sent a service pro to the home ready to perform service. The service was refused. Per the agreement, it states the custimer agrees to pay if not cancellednwith a written notice.
  Anytime anyone requests to cancel we always mention the written notice policy from the verified email on file.
  We were unable to find the written cancellation late June.
  
  We are more than happy to come back and perform the last service even though we already made a trip to the home. We want to make sure you get what you pay for.
  
  Thank you

  Customer Answer

  Date: 06/30/2022

  Complaint: ********
  
  I am rejecting this response because:
  the end of the agreement was on 04/0/2022 as I stated earlier, I was told that April 6th would be the end of the agreement. 
  
  
  Sincerely,
  
  ******* ******

  Business Response

  Date: 06/30/2022

  The signed agreement mentions to sent written notice which we do have now but did not then. We did not receive it before the date.
  We are still willing to do that service and send someone back out. Just give us a call, we are here to help.

  Customer Answer

  Date: 06/30/2022

  Complaint: ********
  
  I am rejecting this response because: I was told I n late March that the April 6th treatment would be the last time. I clearly stated that I no longer wanted the service. 
  
  
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:06/27/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Starts off with a sales person stopping by my house and asking us to get signed up, Which I did. First service came and was super unhappy with the service and called that same day to cancel the service and make sure i wont be charged to due the dissatisfaction of their service. On a recorded line (Least the auto response when you call them says) they told me that i would not be charged at all for the service. The next day was charged $79 and then 2 weeks later was charged another #200

  Business Response

  Date: 06/27/2022

  We have offered to come back for free to make sure the customer was completed satisfied. The customer has a 3 day right to cancel by law. This is written in our agreement and verbally explained to the customer. The customer cancelled after 3 business days and we did perform the services. If services are cancelled before the 12 month agreement, we do require the discount given to be paid back.

  Customer Answer

  Date: 06/28/2022

  Complaint: ********
  
  
  I am rejecting this response because: I was told on their RECORDED PHONE LINES That I would not be charged at all.
  
  
  
  
  Sincerely,
  
  
  ***** *******

  Business Response

  Date: 06/28/2022

  We are sorry for any confusion Our policy is to always follow the law and our service agreements. Our agreement is fair and if you need anything l, we are always mire than happy to come back out for free between services. We are easy to work with. We are just unable to lose funds on discounted services which is why we do a signed agreement for the discount to apply. Anyone who wants a 1 time service would be charged what was charged.
  We have to be fair to all.

• Initial Complaint

  Date:06/21/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was under contract with them. They have missed appointments. When they did come they didn't have the equipment needed to make the application. Then they had to reschedule that appointment, and they didn't show up for that either. The contract was for four appointments in a year. They say everything is scheduled and cancelled through email which I don't have. I asked if I had to make the last payment, but it is almost a month after the last appointment. They said yes, and They cancelled again today. And I still have to pay.

  Business Response

  Date: 07/12/2022

  We are so sorry about the missed appointments. After reading all our notes our technician had to call out due to contracting covid. We did not want to put you or any other customers in any harm.
  If we missed anything could you give us a call and we will make it right with you and make sure you get the service you deserve? Thank you
  Nomo Pest Solutions

• Initial Complaint

  Date:06/10/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We hired them to do pest control quarterly. We have cameras in and around our house. I watched the van drive by my home. I called and they said that they did our service. They did not. I ran outside to try to catch them from driving by. They never did our service. I spoke with them and and they said they side with their driver. I sent proof that they did not do the service, yet they still billed me. I told them I want a credit. They said they needed proof. I have it on camera that they did not do anything.

  Business Response

  Date: 06/10/2022

  Please reach out to our customer service team and schedule a free return visit.
  
  Re-services are always free. We checked our 2 gps devices and it shows the vehicle was stationary at this residence.
  
  We do want you to feel confident you received the full service which is why we we will come back for free.
  
  Thank you.
  
  Nomo Pest Solutions

  Customer Answer

  Date: 06/10/2022

  Complaint: ********
  
  I am rejecting this response because:
  
  I have cameras all around my house & I was home all day waiting for them. I seen the van drive by my house & never stopped.  When I sent pics showing van driving by they said he was there

  earlier I was just driving by to another appt. & I then sent sent pics for the time frame they said tech was here & no van or tech at that time either. 

  I had to get another company in to do the service this evening due to I had major damage on bushes due to them not doing there job.

  I want the money refunded. I had to pay the other company today for what they have not done.

  
  
  Sincerely,
  *** ******

  Business Response

  Date: 06/13/2022

  Go ahead and give the office a call. We want nothing more than to help you have a great experience. Our gps shows we were parked. We have a company full of amazing service pros. We are confident we can make you a very happy customer. Reservices are always free. Thank you!

  Customer Answer

  Date: 06/15/2022

  Complaint: ********
  
  I am rejecting this response because:They did not do the original service. How do you re service.  I had to pay another company to come & spray due to my bushes were in such bad shape. I do not want a company on my property that lies.  I have video from 3 cameras from my security system showing no one ever stepped foot on my property from their company.  They got caught & I have proof.  I will not pay them anything & I do not want them anywhere close to my home. They are frauds & they basically told me I was lying with pic/videos to prove them wrong. I did get with my security company & they walked me through how to save so I have them.
  
  
  
  Sincerely,
  *** ******