Customer ReviewsforPipe Solutions

Pipe Solutions left a mess in our sewer and then ghosted us. We were having blockages of our sewer at our facility, so our regular plumber recommended that we contact Pipe Solutions to correct the problem permanently. We contracted with Pipe Solutions to line our sewer pipes. Instead of installing one continuous liner, they installed segments of liner and then planned to coat the sections of pipe between the liner segments with epoxy. When they couldn't get our pipes dry enough to apply the epoxy successfully, they left us with incompletely lined sewer pipes. At the beginning and at the end of each liner segment, the liner material curled into the sewer pipe channel, acting like a claw to catch toilet paper and other flushed items, blocking our sewers repeatedly. When I contacted the owner of Pipe Solutions, *********************, with these concerns, he did not have a plan to rectify the unlined sections. In fact, he stopped answering and returning my phone calls and texts, forcing us to seek out another sewer lining contractor (*********************). Thankfully, ********************* was able to install one continuous liner over the incompletely lined sections and the curled liner ends which Pipe Solutions had left in our sewer pipes. We are now more than one year downstream from *********************'s successful installation and we have not had one single blockage of our lined sewer pipes, stabilizing our business and protecting our employees and clients. (Thank you, *********************) We paid ********************* and Pipe Solutions in full for their incomplete lining job, in excess of $30,000. We then had to pay ********************* a similar amount to completely re-do the sewer pipe lining. Subsequently, we attempted to make a claim with Pipe Solutions' liability insurance. For the last year, the attorneys for the insurance company have been playing the delay game and giving us the runaround, refusing to pay us any remuneration for Pipe Solutions' failed attempt to line the sewer pipes.

CONSUMER BEWARE-I question honesty & integrity Pipe Solution dispatched by home warranty co (HW). Install kitchen instant hot/cold water dispenser (mini water heater & small faucet dispenser). Finish (chrome) didn't match main brushed nickel faucet. Pipe ******** provided phone # & called HW part ***** Warranty replacement policy discussed. Since parts NOT installed, one-time exception brushed nickel approved by HW. Pipe ******** confirmed to HW replacement NOT installed. Pipe ******** left with "old" & "new" replacement chrome parts- left hole in countertop where dispenser should be, but not installed. Following 4 months:1. Called Pipe *** inquired new brushed nickel dispenser install. Rude woman advised would require boxing & ship back chrome parts-they won't do-my problem to resolve w/ HW **. They closed ticket 2. Called HW-they contacted Pipe ***. They advised I refused install-so they left -ticket closed. Not true-Pipe ************ spoke to HW rep-approved replacement 2. Called Pipe *** (rude woman) for help to resolve since their tech spoke to HW **************** & new parts. Stated they consider closed. No help to resolve-my problem. Ticket closed 3. Called HW **-ticket reopened. Pipe *** again closed ticket & told HW installed hot/cold dispenser complete. I challenged 4. *********** called to schedule appointment-I agreed thinking they were installing dispenser. NOPE. Original Pipe ******** took picture under sink & left Note, small water heater box still under sink-I believe old broken one since tech told HW nothing installed 5. Pipe *** then submitted picture to HW ** as install proof. HW closed case 6. Challenged response HW-submitted my pictures sink/countertops with hole-no dispenser install 7. HW ** contacted Pipe *** to question install. They told HW "they did complete install w/chrome faucet ***************** heater under sink. I must have removed chrome dispenser b/c I wanted brushed nickel" SO NOT TRUE!!!! They DID NOT INSTALL.