Reviews

Review Details

• Review fromKaddy B

  Date: 04/15/2025

  5 stars

  Kaddy B

  Date: 04/15/2025

  Amazing customer service, ****** has been so helpful since from the beginning until we signed the lease . He is always available to answer any questions we ask him .
  

  Up & Up

  Date: 04/17/2025

  Thank you so much for your kind words, Kaddy! ****** is an amazing member of our team, and we're so happy you were able to have a smooth leasing process. Have a great day. Warmly,Up&Up Customer Success

• Review fromTaylor C

  Date: 02/06/2025

  5 stars
  Up&Up has been great to me. Especially **** she has been nothing but amazing to work with and getting back to me as soon as possible. I 10/10 recommend this company!

• Review fromKe F

  Date: 02/03/2025

  2 stars
  Not too pleased with how things are starting out originally set a feb 28/ mar 1 move in date then was notified 1 out of 3 houses were still available and we would have to move move in date to feb 14 to secure home upon approval weve notified current lease holder we would be ending our lease so now we are in a position to secure home so we arent out on street so we agree to accelerated date then 1 day prior to agreement another house same as we were attempting to rent was posted indicating we could have been accommodated original move in date secondly after further speaking to agent pricing was not as advertised clearly and a bit misleading from original offer agent proposed and he now has to make changes to credit our account every month to honor advertised pricing due to automated lease creation so we are going to see how things go from here 2/3/25

• Review fromTeonna B

  Date: 01/31/2025

  5 stars
  I have had a great experience signing my lease with Up&Up! ****** was awesome, the best customer service skills and he took the time to break down every question! Very much appreciated the experience and I am SO excited to continue leasing with the company.

• Review fromBo C

  Date: 11/12/2024

  5 stars

  Bo C

  Date: 11/12/2024

  They have been great so far! I will be moving in in a few days.
  

  Up & Up

  Date: 11/13/2024

  We're so happy you've had a great experience! Please be in touch if you need any assistance. We're excited to help you build wealth. Warmly, Up&Up Customer Success

• Review fromGlenn M

  Date: 10/25/2024

  5 stars

  Glenn M

  Date: 10/25/2024

  Everything is explained in detail. Questions are answered promptly. Help is there if you need it. Thanks team!
  

  Up & Up

  Date: 10/28/2024

  Thank you for your kind words. We're thrilled to hear that you had a positive experience with our team. Providing detailed information and prompt support is something we strive for, so it's great to know we met your expectations. If you ever need assistance again, dont hesitate to reach out. Thanks for being a part of our community!Warmly,Up&Up Customer Success

• Review fromTavaris B

  Date: 10/08/2024

  5 stars

  Tavaris B

  Date: 10/08/2024

  Smooth process from the beginning until the end. The staff is very professional, informative, and we got everything done quickly.
  

  Up & Up

  Date: 10/14/2024

  Thank you for your wonderful feedback! We’re delighted to hear that you had a smooth experience with our team. Our goal is to provide professional and informative service at every step, so it’s great to know we met your expectations. If you ever need any assistance or have further questions, please don’t hesitate to reach out. Welcome, and thank you for choosing us! Warmly, Up&Up Customer Success

• Review fromChristopher K

  Date: 10/04/2024

  5 stars

  Christopher K

  Date: 10/04/2024

  The application and move-in process was quick and stress-free I viewed the property, was approved, and signed the lease all within a few hours. Shout out to ****** for his outstanding customer service, professional yet personable personality, and diligence! He was receptive and respectful with my situation, explained the process thoroughly, and made it happen. Thank you for an overall positive experience!
  

  Up & Up

  Date: 10/14/2024

  Thank you so much for taking the time to share your positive experience! We are thrilled to hear that the application and move-in process was quick and stress-free for you. Our staff will be especially happy to receive your shout-out—they take great pride in providing outstanding customer service, and we're glad he was able to assist you with professionalism and care. We appreciate your feedback and look forward to continuing to meet your expectations. If you need anything in the future, don't hesitate to reach out. Welcome to your new home! Warmly, Up&Up Customer Success
  

  Up & Up

  Date: 10/14/2024

  Thank you so much for taking the time to share your positive experience! We are thrilled to hear that the application and move-in process was quick and stress-free for you. Our staff will be especially happy to receive your shout-out—they take great pride in providing outstanding customer service, and we're glad he was able to assist you with professionalism and care. We appreciate your feedback and look forward to continuing to meet your expectations. If you need anything in the future, don't hesitate to reach out. Welcome to your new home! Warmly, Up&Up Customer Success

• Review fromClifford P

  Date: 10/01/2024

  5 stars

  Clifford P

  Date: 10/01/2024

  The team ****** and others was very helpful and walked me through the whole process with no problems I would recommend them to anyone
  

  Up & Up

  Date: 10/02/2024

  Thank you for sharing your experience! We're delighted to hear that ****** and the team were able to guide you through the process smoothly. Your recommendation means a lot to us, and were here to help if you need anything in the future!Warmly, Up&Up Customer Success

• Review fromElese V

  Date: 10/01/2024

  4 stars

  Elese V

  Date: 10/01/2024

  Up & Up is a mixed bag, I'll tell you that. As a landlord, they definitely take too long to do repairs and we've had other issues with them. However, I do have something more positive to say about them on the other hand. When we were faced with the decision to buy our home with their rent to own model or move out due to circumstances outside their control (investors), we decided to buy the home. It was a rough process with a lot of going toe to toe with upper management. However, they worked with us in the end, fixing almost everything wrong with the house and putting it in our hands as homeowners in good condition. This company installed a new AC system, roofing for our garage, put a sump pump in the basement, worked on the foundation, and more. They went the extra mile to come to agreeable terms with us in the end. It wasn't easy, but in the end, working with their rent to own model both saved us a ton of money and connected us with a property we fell in love with before ever buying. Additionally, they set us up with a brilliant lender who was just amazing. This company may be a struggle to work with at times, but ultimately I do believe they care about their tenants and buyers.
  

  Up & Up

  Date: 10/02/2024

  Thank you so much for your honest feedback. We truly appreciate your patience and understanding as we navigated the challenges together. While its clear we have areas to improve, especially around timely repairs and communication, were grateful for your recognition of our efforts to make things right in the end. Helping you transition to homeownership through our unique model is exactly the kind of outcome we strive for, and we're glad we could support you with the necessary repairs and a great lender to complete the journey.Thank you for giving us the opportunity to work with you and for your belief in our intentions. Were constantly striving to do better, and your story encourages us to keep pushing forward. If theres anything we can assist with going forward, please dont hesitate to reach out.Warmly,Up&Up Customer Success