Business Profile
Retail Shoes
Joe's New Balance OutletThis business is NOT BBB Accredited.
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Reviews
Customer Review Ratings
2.21/5 stars
Average of 33 Customer Reviews
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Review fromPat M
Date: 02/08/2023
4 starsPat M
Date: 02/08/2023
I was surprised at the bad reviews. I bought 5 pairs for family for Christmas, and while it took a little longer to get them they were all as ordered. Nice shoes for a good value.Joe's New Balance Outlet
Date: 02/10/2023
Thank you *** for sharing your positive experience. We are delighted to hear you had positive experience with your purchase on Joe's New Balance Outlet. We look forward to meeting your footwear needs in the future.Review fromMichele C
Date: 01/29/2023
5 starsMichele C
Date: 01/29/2023
I have ordered shoes from Joe's New Balance Outlet on many occasions. Their speed of service and accuracy is excellent. I have never had a problem. The selection is great and they always have fantastic shoes. It is my go to for shoes!Joe's New Balance Outlet
Date: 01/30/2023
Thank you ******** for your positive review. We are pleased to hear Joe's New Balance Outlet is your go to for shoes. We do our best to ensure you have a stellar customer experience with every interaction and order. We appreciate your business and look forward to meeting your footwear needs in the future.Review fromCharles K
Date: 01/19/2023
5 starsCharles K
Date: 01/19/2023
I love this company. I've never had any issues. They're quick to send out the order and I receive their goods very quickly. I've purchased from them 5 times in the last 18 months. I am unsure why their rating is so low here as my experience has been excellent.Joe's New Balance Outlet
Date: 01/20/2023
Thank you Dr..***************************** for the positive review. Providing a stellar customer experience is our goal on every customer interaction/ We use the feedback provided as a learning opportunity to improve our communication and processes.Review fromRay C
Date: 12/16/2022
5 starsRay C
Date: 12/16/2022
Ordered three pairs of shoes for a great price on cyber monday. It took a couple days for the shipping info to be emailed but only a week from when I ordered the shoes for them to arrive. Great product and serviceJoe's New Balance Outlet
Date: 12/27/2022
Thank you for posting your positive experience on on joesnewbalanceoutlet.com. We appreciate you as a consumer and look forward to servicing your footwear needs in the future.Review fromThomas B
Date: 12/15/2022
5 starsThomas B
Date: 12/15/2022
Just bought 3 pairs of shoes from them. I was a little wary because of the reviews lately but my experience was great! Got all my shoes at a great price and no issue at all. I would buy from them again.Joe's New Balance Outlet
Date: 12/27/2022
Thank you for positing your online experience and providing **** New Balance Outlet the opportunity to meet your footwear needs. We understand there are many choices to choose from for footwear. We hope your positive experience is the beginning of a long lasting relationship with Joe's New Balance Outlet.Review fromyoon k.
Date: 12/13/2022
1 staryoon k.
Date: 12/13/2022
I bought 6 pairs of shoes (order number *********) and 2 days after purchase, before they were shipped, the price dropped, so I asked for a price adjustment, but they said to return and order again, so I ordered the same item again (order number *********). I went to UPS to return the shoes, but because it was the holiday season, the shipping was so expensive that I ended up paying more than I paid for the purchase. I don't understand why they don't have a price adjustment or free return system. I will tell you not to do it.Joe's New Balance Outlet
Date: 12/27/2022
Thank you for bringing this less than stellar customer experience to out attention. Pricing is structured on a daily sale **************** and does not permit price matching. As a one time exception our customer care team should have offered a return label for your return. I have emailed you a return label. I hope this will resolve the return issue. Once your return has been received and processed your refund will be issued.Joe's New Balance Outlet
Date: 12/27/2022
We apologize you had a less than stellar customer experience. ********************** daily special **************** does not permit price matching. However, our customer care team should have offered you a one time exception return label. A courtesy return label has been emailed to you. Once your return has been returned and processed your refund will be submitted.Joe's New Balance Outlet
Date: 12/27/2022
We apologize you had a less than stellar customer experience. ********************** daily special **************** does not permit price matching. However, our customer care team should have offered you a one time exception return label. A courtesy return label has been emailed to you. Once your return has been returned and processed your refund will be submitted.Review fromCarlyeunda B
Date: 11/30/2022
1 starCarlyeunda B
Date: 11/30/2022
I made an order and the company charged my card several times (4) for the shoe. I have called, texted and nothing. I am going back to see if tracking was provided and nothing ( 4days). Im just so disappointed. They really need to just go outta business of yhey cant do their job.Joe's New Balance Outlet
Date: 12/27/2022
We apologize you had a less than ****************** in regards to your order. It would help to have your order number. We have completed a name search and email search by your name and email on file from the review without success. We would like the opportunity to resolve this issue on your behalf.Joe's New Balance Outlet
Date: 12/27/2022
We apologize for the less than stellar customer experience and would like the opportunity to resolve the issue. We need an order number as we have not been able to locate an order by your name or email address. We look forward to hearing from you to resolve this matter.Joe's New Balance Outlet
Date: 12/27/2022
We apologize for the less than stellar customer experience and would like the opportunity to resolve the issue. We need an order number as we have not been able to locate an order by your name or email address. We look forward to hearing from you to resolve this matter.Review fromJustin K
Date: 11/22/2022
1 starJustin K
Date: 11/22/2022
Ordered a pair of shoes which were on sale for 44.99 + tax and then 3 days later they are on sale for 35.99 + tax, they would not credit me the difference. Now I have to return and buy them again, which will cost the company more money and me more money, they only care about a quick buck and not running a sustainable business. Order number was *********Joe's New Balance Outlet
Date: 12/27/2022
We apologize Joe's New Balance Outlet is not permitted to price match based on the daily price special platform. We hope you understand the reasoning we are unable to price match and will allow us the opportunity to serve you in the future.Joe's New Balance Outlet
Date: 12/27/2022
We apologize Joe's New Balance Outlet is not permitted to price match based on the daily price special platform. We hope you understand the reasoning we are unable to price match and will allow us the opportunity to serve you in the future.Review fromRAYA E.
Date: 11/05/2022
1 starRAYA E.
Date: 11/05/2022
BUYER BEWARE, Ordered shoes on Oct, 27 2022,I needed the sneaker for Nov 8th. After waiting 2 days, I never received an email for tracking number. I called **** Svcs said I would received them in time before Tues. Checked eevery day to see if there was any progress, NOTHING!! Called them again Nov, 5th I was told it was lost. And they would have to file a claim!! BEWARE OF THIS COMPANY IT DOESN'T SEEM LEGIT. Are they a Subsidiary of New Balance? New Balance needs to Investigate this!!!Joe's New Balance Outlet
Date: 11/09/2022
We apologize you had a less than stellar customer experience with our customer care team. We would like the opportunity to address your concerns. We need your order number as the provided name and email address yields no results. Joe's New Balance Outlet is a part of New Balance ************** We look forward to the opportunity to resolve this matter.Review fromMILTON D
Date: 09/22/2022
1 starMILTON D
Date: 09/22/2022
I have purchased 4 pairs of shoes on Sept 16, 2022 and one pair of shoes on Sept. 17, 2022 from this so called Joe's New Balance Outlet. On Sept. 19 / 20, 2022 I received shipping confirmation for both my orders (ORDER # ***************** # *********) without any tracking number available, moreover the e-mail confirmed that a tracking number would be updated within 24 hours which unfortunately has not happened till date....When I get back to the site and sign-in to check the status of my order its quite astonishing that no information is available on my account as well, as soon you click on "MY ACCOUNT" it opens up a weird page mentioning 'SORRY WE COULD'NT FIND THE **** YOU'RE LOOKING FOR"Could some representative from this outlet contact me through e-mail in order to assist with this matter ASAP, otherwise all I can say is God Bless you!!!Joe's New Balance Outlet
Date: 09/28/2022
We apologize you experienced trouble obtaining tracking information for order ********* & *********. Joe's New Balance Outlet customer's were experiencing difficulty logging into their accounts to obtain order and tracking information. This situation has been resolved. We show your orders have been delivered. We have made several unsuccessful attempts to reach you via telephone and email. Should you require additional assistance please reach out to us.
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