Complaints

• Initial Complaint

  01/22/2025

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I signed a contract 7-22-24, I agreed to allow Advocate to represent me on storm damage claim. Advocate never signed the contract so it's not binding. On 8-14-24, Advocate submitted an estimate for full roof replacement. $13,038.66 and other repairs roof plan in section 1 2 reglazed window large On 8-30-24, ************** revised estimate for full roof replacement $11,328.02 and roof plan section 1 included 2 deglazed windows $749.82 sofit $351.14 , ***** ****** ***** ridges a total of $1,315. September 11, 2024,Advocate put the roof. Dec 18, 2024, I was contacted by ****** ****** he said they wanted to be paid I said ok send me a **** ******* told me on the phone I owed home $4500. Which was incorrect. On 1-4-25 ****** sent me an invoice stated I owed $4076. Jan. 11, 2025 I paid advocate $4066.. I paid advocate a total $11328.02. I later reviewed my revised insurance estimate I seen in section 1 Advocate had not completed any of the work in section 1.I explained to Shabrou I had over paid him I pointed out the receipt advocate provided me admits it did do the work in section 1. The money for repairs in section 1 go back to the policyholders. Liberty mutual allocated money for the 2 reglazed windows . Shabrou advocate manager told me to stop contacting him and ****** . This is insurance fraud advocate can't keep the money for repairs not done. Advocate owe me $1315 for material $500 for repairs ***** taxes $1844.00

  

  Business response

  01/25/2025

  To Whom It May Concern,
  
  Advocate Construction strives to uphold the BBB Accreditation Standards and prioritizes ensuring all customers are fully informed and comfortable with our services. We respectfully disagree with ******** ********* statements and allegations for the reasons outlined below.We first met with Ms. ******* in July 2024. Our records support that we entered into a contract with her, which both parties signed on July 22, 2024. We completed her roof in September 2024, and she paid her final balance due to us on January 2, 2025.We considered our business with Ms. ******* complete. Yet on January 22, 2025, she contacted us and claimed that we charged her for work we did not do, specifically the windows she speaks of in her complaint. We reviewed her invoice and confirmed that we did not invoice her for the windows. ******************************* confirmed that we billed Ms. ******* appropriately for our work. Ms. ******* continued to insist that we overcharged her and accused us of being racist and insurance fraud.The Better Business Bureau notified us of this complaint on January 23, 2025. While reviewing the complaint, we found that Ms. ******* had provided the full name of our employee. We respectfully request that the Better Business Bureau redact this information.
  
  Sincerely,
  
  **** ******, Vice President of Sales
  Advocate Construction
  ********************************************
  ********************
  **************

• Initial Complaint

  12/16/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I signed a contract with Advocate Construction for roof and siding ***air in June 2024 and had their bid approved by my insurance company that month. Advocate performed the roofing work in September but has never returned for the siding ***airs. I've tried connecting with their sales *** numerous times but he seems oversubscribed and availability is close to zero. Also, discovered a number of loose roofing nails that need cleaning up and the rest of the roof needs inspection to ensure more of these aren't floating up there.

  

  Business response

  12/21/2024

  To Whom It May Concern,
  
  Advocate Construction is committed to upholding the standards of BBB Accreditation and prioritizes keeping all customers fully informed and comfortable with our services. We would like to address the recent complaint filed by *** ****** with the Better Business Bureau. In the interest of transparency and accuracy, we present the following details:We first met with Mr. ****** in August 2022 and have been working with him to secure approval from his insurance company to replace his roof. Our records indicate that we met with representatives from his insurance company in April 2023 and again in April 2024. Unfortunately, both times, ****************************** declined coverage for the roof replacement. On July 11, 2024, we were present when his insurance company inspected his home, and we successfully secured approval for the replacement of his roof and a portion of his siding. We then began working with the insurance company to secure approval for a complete siding replacement.According to our records, we completed Mr. ******** roof in September 2024. During this process, we confirmed that the insurance company would only approve a partial replacement of his siding. In October 2024, we initiated internal discussions about providing financing options for Mr. ****** in order to provide a full siding replacement.On December 13, 2024, Mr. ****** reached out to express the concerns he states in his complaint. We immediately convened our team to strategize on how to assist him further. Representatives from our sales and production teams have been in contact with Mr. ****** and have arranged a meeting to discuss his concerns and finalize the siding work. Mr. ****** has agreed to meet with us, and we look forward to providing him with options to complete the siding replacement. On December 13, 2024, we received notification from the Better Business Bureau regarding this complaint. We hope this information clarifies the situation.
  
  Sincerely,
  
  **** ******, Vice President of Sales
  Advocate Construction
  ********************************************
  ********************
  **************

• Initial Complaint

  12/09/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have two rental properties that incurred storm damage in the spring of 2024. As of December 9th, 2024 Advocate Construction has failed to complete all work on either property. Communication is very poor. They give excuses and say they will follow up, but the work is never completed.

  

  Business response

  12/14/2024

  To Whom It May Concern,
  
  We want to address the recent complaint filed by ******* ****** with the Better Business Bureau. In the interest of transparency and accuracy, we present the following details:We strive to uphold the BBB Accreditation Standards, and Integrity is one of our core values. We stand behind our work and acknowledge mistakes when we make them. We prioritize ensuring all customers are fully informed and comfortable with our services. We entered into an agreement with Ms. ****** to replace the siding on her property in *******, ********, and the roof and gutters on her property in **********, ********. We worked with ***************************** to secure approval to improve both properties. We provided Ms. ****** with a scope of work for each property and then worked with her to schedule dates to complete the work on both properties. We appreciated that Ms. ****** needed to provide her tenants with 24-hour notice of the work we would be doing on either property. Unfortunately, we ran into some weather and delivery delays, which prevented the work from being completed in the manner we had come to expect, and we were unable to meet the expectations we set. We have met with Ms. ****** and apologized for our lack of communication during the process. We have since inspected both properties and confirmed her satisfaction with the work we have performed. We hope this information clarifies the situation.
  
  Sincerely,
  **** ******, Vice President of Sales
  Advocate Construction
  *******************
  ************************
  ************

• Initial Complaint

  11/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Due to some rough weather last year after a storm, my siding came off my house as well as the roofing and guttering. I contacted these folks, they did the work and my insurance paid for them. About a year later the siding has started to come off and I have been trying to get a hold of these folks to come out and fix it. I call and leave messages but they never return the call. I really need help getting this fixed

  

  Business response

  11/26/2024

  To Whom It May Concern:

  We want to address the recent complaint filed by ****** ******* with the Better Business Bureau. In the interest of transparency and accuracy, we present the following details: We strive to uphold the BBB Accreditation Standards and prioritize ensuring that all customers are fully informed and comfortable with our services. On September 27, 2023, we entered into an agreement with Ms. ******* to replace the siding on her home. After negotiating with her insurance company for several weeks, we obtained partial approval to replace the siding. Ms. ******* understood her insurance company did not approve the complete replacement, told us she was not interested in paying the difference and authorized us to replace only what her insurance company would cover. We then worked with Ms. ******* to select the colors and scheduled the partial siding to be replaced on May 29, 2024.

  We sent Ms. ******* an invoice for $4,378.98, the total amount due for the work we had performed for her. Attempts to contact Ms. ******* during August, September, and October were unsuccessful. We finally spoke with her regarding the balance due on November 21, 2024. During that call, Ms. ******* shared that she had some concerns about the siding, and we worked with her to schedule a time at her home on November 26, 2024, to review the concerns with her. During that call, Ms. ******* shared that she had submitted a complaint to the Better Business Bureau.

  We look forward to resolving Ms. ********* concerns and collecting the final balance due for the work we performed.

  Sincerely,
  

  **** ******, VP of Sales
  Advocate Construction
  1280 Research Blvd
  ************************
  ************ 

• Initial Complaint

  10/31/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  _On May 01, 2024 Advocate Construction replaced the roof. Total estimate was $ ********* _They got paid $ ********* by the insurance company. ( **** ***** agree to cover the $ ******** deductible with insurance company)_Replace and fix all the damage caused by Windstorm and Hail. Base on State Farm Insurance estimate. a).- General (total cost estimate $ ****** ) b).- Roofing ( total cost estimate $ ********* ) c).- Soffit, ***************** total cost estimate $ ******** ) THIS WORK WAS NOT DONE _I call **** ***** who is my contact person and he said he will call me back. still waiting for the call._I believe the contractor owes $ ******** for work he got paid and NOT DONE and I owe him $ ******** deductible the difference is $ ****** in my favor._I am expecting that money back.

  

  Business response

  11/06/2024

  We are committed to providing a 5 star experience for all our customers. We are pleased to share that we have successfully connected with the customer and resolved the situation. We were unaware of the customer's concerns at the time the customer posted this complaint. We reached out the to customer and met with him immediately. We explained the work we were contracted to do was completed. We were also able to review our invoice with the customer and the customer understands that he was not charged for work we did not do. We have also offered to replace the customer's gutter as a goodwill gesture and the customer was appreciative. The additional gutter work will be completed on November 6, 2024.

  Customer response

  11/06/2024

  Hello thank you for your help. Advocate Construction company fix the problem. No more issues with this company.

• Initial Complaint

  09/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This company is in the business of signing up as many jobs as they can, and over promise the work that will be done, and then under deliver. Started the process with my house in January and its now September and the work is still not complete. Do not do business with this company.

  

  Business response

  09/13/2024

  To Whom It May Concern:
  
  Advocate Construction is committed to upholding the BBB Accreditation Standards, and our top priority is to ensure that all our customers are well-informed and satisfied with our services. We are dedicated to providing Mr. ****** with the excellent service we are known for and will continue to work with him to ensure his satisfaction. Unfortunately, due to weather, project changes, and delays in material acquisition, the completion of the project has been extended multiple times during the process. We apologize for not consistently updating Mr. ****** on his project. We are determined to keep him updated as the project progresses, and we appreciate his understanding of the delays.Our records indicate we completed the roof as originally scheduled with the *******. Once the roof was complete, Mr. ****** requested a change in the project, asking to replace his gutters, facia, and soffit and cancel the siding. We began working on acquiring the materials for the new project and scheduling the crews. Due to an unusually wet spring and early summer, the project was delayed, and we completed the additional work in July 2024.During that time, Mr. ****** requested additional work, including replacing his garage wrap, ***** vents, and siding. We immediately ordered the materials and assured Mr. ****** that we would schedule the build for him as soon as they were delivered. We learned supplies were on backorder and shared this information with Mr. ******* and he indicated his **************** August 2024, Mr. ****** requested additional work, and our team began working on a change order for his review. Our records show that we maintained communication with Mr. ****** during this time.On September 3, 2024, Mr. ****** contacted us to settle his outstanding balance and cancel the remaining work. At the time, his outstanding balance was $21,820.66. We learned that same day, Mr. ****** posted his complaint to the Better Business Bureau.On September 6, 2024, Mr. ****** met with our sales manager and expressed his desire for us to continue working for him on the additional items. We remain committed to ensuring Mr. ****** is satisfied with the results of our work. As we discussed when we met with him on September 6, we are happy to continue providing him with the level of service we have become known for.
  
  Sincerely,
  **** ******
  Vice President of Sales
  Advocate Construction
  *******************
  ************************
  **************

• Initial Complaint

  03/15/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  Advocate replaced our roof under insurance. *******, gutter guards and downspouts were included in this claim. We gave Advocate a deposit of 10k and signed a scope of work agreement authorizing them to order siding, chosen from their samples, to replace the siding on our entire home that we would pay out of pocket. They completed the roof and we agreed to hold off on gutters pending the siding installation. We released 10k for the roof to them. We were then told we would need to pay an additional $3500 for an offset of what insurance covered and what it would cost for gutters. This was quickly resolved and advocate agreed to absorb that cost. A month later we were told they had our materials and were waiting to get us on the schedule to install siding. After countless attempts to reach out for a schedule date with no answer, we were told the siding they told us a month ago they had was actually never ordered and was discontinued. It was not. We got our deposit back and went with another company. The new contractor found serious defects on our roof. Advocate inspected and found defects as well but claimed it wasnt that bad. Another 3rd party report, my current contractor report and city building code violations support that my roof needs to be replaced due to poor craftsmanship. I was routed to their in house lawyer ********************* who has refused to offer any kind of solution and has reminded me that Advocates contract calls for mandatory arbitration and protects them from being liable for any legal cost associated with doing so. Arbitration cost on average *****k according to my lawyer. Advocate also reminded me that arbitration is mandatory to even take them to small claims I have indisputable evidence that my roof is defective and I am now stuck paying out of pocket to replace it due to poor craftsmanship and a refusal to make it right by Advocate and its on staff lawyer.

  

  Business response

  03/17/2024

  ****************,
  
  We are very confused. We have in writing from you what an excellent job our crew did including cleaning up afterwards. Based on our communication, it seems you have some confusion with regard to how insurance companies compensate for individual scope of work line items. More than ****** homeowners chose Advocate because we perform our work according to manufacturer specifications and municipal codes and we stand by our work with a 2 year Advocate warranty in addition to the warranty offered by the manufacturer. As you are aware, in your case your project is not eligible for a warranty (yet) because in order to be eligible for a warranty the homeowner must actually pay for the work that was completed. You have failed to do this. When a homeowner refuses to pay the balance due, their file is flagged as not paid. In the retail world (such as ******* or Camping World) it would be considered theft if someone walked out of a store with a product and didnt pay. With regards to your project, Advocate is happy to meet with any municipal inspector or the material manufacturer or insurance company to review any items of concern. We are confident all items have been installed to meet or exceed the specifications required and as such it would qualify for a manufacturer warranty and would pass inspection of your municipality.  In the event the roof did not pass the manufacturer or municipalitys inspection for some reason we would absolutely address it as we have said already. We do not, however, make decisions about warranty items or line items of concern voiced from friends of homeowners or another roofing contractors that have been hired by homeowners to create an estimate for work to be completed (especially in the very rare situation that a homeowner chooses to not pay us for the work we were contracted to perform and completed).We would love nothing more than to get you paid-in-full with your warranty in hand supported by both Advocate and the manufacturer so we can turn this into a 5 star experience like thousands of others who have reviewed us on ***************** BBB, Yelp, Nextdoor and other sites.
  
  ******

  

  Business response

  03/18/2024

  There is a lot to unpack here.  It seems that some of ****** posts on different online platforms have been modified and mention different things. This variation combined with ****** repeated phone calls and multiple emails over the last 48 hours leave us confused. While we generally prefer to work out any discrepancies face-to-face with our customers, we will attempt to reply to everything all at once on this platform since the ****** have chosen this communication method.
  
  The photos uploaded by ****** are different from the photos taken after ********************** completed the roof installation. As a standard operating procedure, ********************** takes pre-construction photos, during-construction photos, and post-construction photos documenting the work completed by our crew. These photos are used to provide details of completed work with insurance companies, mortgage companies,municipalities, and material manufacturers to prove our work meets or exceeds municipal codes and manufacturer specifications.
  
  Thankfully, it is very rare and highly unusual to have customers make false claims against us and publicly try to hurt our reputation in an attempt to get us to pay them a large sum of money. We literally had the ****** attorney tell us that if we didnt abide by ****** demands, ****** would launch a social media attack on our reputation.  Posting photos that are out of context and without a timeframe that establishes facts is both defamatory and libelous. To avoid this escalating further, we would encourage you to modify your posts to accurately describe facts and not make false claims. While we did not take our photos for the purpose of defending ourselves against false claims, the photos are beneficial for establishing facts and recreating an accurate timeline.
  
  More than ****** homeowners have chosen ********************** since 2012 because we perform our work to meet or exceed all manufacturer specifications and municipal codes, and we stand by our work with a 2-year ********************** warranty in addition to the warranty offered by the material manufacturers. As you are aware (and it seems to be contributing to your frustration/confusion), in your case, your project is not eligible for a warranty (yet) because to qualify for a warranty, the property owner must pay for the completed work. ****** has failed to do this as of now. When a homeowner refuses to pay the balance due, their file is flagged as "unpaid". In the retail world (such as ******* or Camping World) it would be considered theft if someone walked out of a store with a product they didnt pay for.
  
  After reviewing this file with our teams, we take accountability for two (2) mistakes: 1. notifying ****** that the siding material they chose was not available and 2. not communicating as expeditiously as we should have with regards to the siding material order. To clarify, we make money by installing roofs and siding. Thats literally our business model.  We notified ****** that material was not available because we genuinely believed that the material was no longer available (based on several distributors telling us that).  There is a reverse financial incentive for us to lie about the availability of a given product (meaning by incorrectly telling ****** the product was unavailable we lost the job and therefore lost revenue and profit).  From ****** perspective, we refunded them the deposit for siding (because again we genuinely believed that the material was not available) and ****** went on to hire another contractor to complete that work. This was refunded in good faith even though ****** still owed us a balance due on the roof. This has become a learning experience for ********************** and we are going to be modifying our operating procedure to prevent this from happening again.  We apologize and take accountability for this mistake.
  
  To suggest that ********************** liedrepeatedly is not only false but completely illogical and outrageous.  There is absolutely no reason whatsoever why we would want the siding material to be unavailable.  This ensuing negative campaign combined with an attempt to hire an attorney to sue ********************** for damages is absurd.Suggesting that ********************** lied in order to somehow benefit from not doing a siding project is verifiably false, defamatory, and libelous.
  
  With regards to your roof,there is nothing presented to us that indicates your roof (the work ********************** completed) is not up to code or installed according to the manufacturers specifications.  There is an implication from ****** that our work is bad and/or not to code, however, there is no reported leak, no reported damages, no issues related to our construction presented that would justify any damages.  Suggesting that **********************s work is bad and not to code, is verifiably false, defamatory, and libelous.
  
  It is our understanding from your attorney (that **************** himself removed pieces of the facia after our work was completed) which left that section exposed to the elements. Suggesting that ********************** caused this is verifiably false, defamatory, and libelous.
  
  PROPOSED RESOLUTION: As we have previously stated already multiple times, we propose meeting on-site to review the timeline and the photos uploaded by ****** and compare them with the photos ********************** took throughout the process.  While we are open to modifying the meetings guest list, our initial thought is the meeting should include ********************** representatives, ******, the other contractor ****** hired to complete the siding work, any inspector(s) ****** hired, a representative from the material manufacturer (which is who would have to warrant that the installation was according to their specifications), any municipal inspectors (if applicable), and any other people ****** would like to have present. During this meeting, we can recreate a timeline using our photo library, along with the photos ****** took and any photos taken by ******' contractor or inspector.Once we piece together the timeline, all of us will be able to see the condition of ****** home before, during, and after ********************** performed work. If the facts show that the products we installed do not meet or exceed the manufacturer's specifications and municipal codes, then we (of course) would fix any deficiencies. And, if the facts show that **********************'s work was performed correctly and the issue surfaced after your other contactor was on-site and performed additional work on the roof, siding, or gutters.... would be reasonable for ****** to pay the balance due to ********************** so that 1. ****** would be eligible for a manufacturer warranty, and 2. because that's what we (****** & **********************) mutually agreed to when we entered into an agreement?  ********************** would love nothing more than to get you roof warranty in hand supported by both ********************** and the manufacturer so we can turn this 1-star review into a 5-star experience like thousands of others who have worked with us and shared their experience on ***************** BBB, etc.

  

  Business response

  03/18/2024

  The consumer contacted us over FaceBook.  They invited us to come to their property.  We are willing to come to the property and go over everything as long as they meet with us with their contractor.  

  Customer response

  04/22/2024

  PLEASE EDIT: We have reached a satisfactory settlement with Advocate and this matter has been resolved.   Thank you   ***********************

  
  

• Initial Complaint

  01/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  It all started with a door to door Advocate salesman looking for damaged roofs in summer of 2023. So we contracted them to replace our roof. We discussed and added partial gutter replacement where a tree branch had fallen on the house a few months prior. ******** said it would be about $1,000 extra out of our own pocket. We later decided not to go through with the gutter work since it was cosmetic only. There was damage to our driveway that cracked from the dumpster or the shingle loader. Not sure which one but they told us they contacted the 3rd party and there was an adjustment. We never saw any paperwork regarding that incident showing how they arrived at the estimate needed to repair. But we decided to accept it. We thought we were paid in full on amount owed to Advocate. A few months later we received an invoice saying we owe Advocate $1521.29 in addition to the credit received for driveway. On the invoice it shows a charge for gutter that was not done. Also, my research concluded that roofs need vents which I think Advocate should have known. I realized the salesman had no experience with roof construction, only sales. So he came back with a person experienced with roof installation. We were notified that they could not find the color and material we wanted to match our new roof. We wanted black steel turbines for our grey roof, not brown aluminum. It took me 10 minutes to locate them online thru ********** so I bought them myself. But Advocate has a charge of $250 for "additional turbine vents homeowner wants added" on the invoice. I included a copy of the ********** receipt in emails. I have been emailing the salesman, the sales manager, the Invoice Supervisor. I called the invoice supervisor last week and today and have only gotten voicemail. Messages do not get returned. Since they are ignoring me, I decided to post on BBB.

  

  Business response

  01/30/2024

  We have reached out to **************** several times.  It is our understanding that all of the concerns voiced in this complaint have been fully addressed.  We did receive payment from the ****** family.  We would like to get back in touch with ***** and/or *************************** to ensure they are satisfied with the resolution.

  Customer response

  02/01/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  10/18/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In May, Advocate construction came to our door and told us that our roof had hail damage and we could get a new roof through our insurance. Our insurance approved the roof for the house and garage as well as “detatching and re-setting” the gutters on both structures. In July, our roof was replaced. The gutters WERE NOT adjusted. Advocate just removed some of the existing hangers and screwed in some new hangers. Many hangers were left untouched. I placed small brown nails in each hole from the previous hangers and they all line up. Clearly not adjusted at all! This has now caused unneeded holes in my gutters that **ll leak and create issues **th the fascia. Snow and ice **ll buildup that **ll rot out the wood in time. This crew just did a cover up to make it look like something was done correctly. Gutters are supposed to be set 3 inches down from the roofline. We have a balance remaining **th Advocate, but a majority of that balance is the cost of the gutter job that was not completed. We have been in contact multiple times **th Advocate over the last 3 months to no avail. Their response to us is always, “we told you we **ll not be doing any work on your gutters.” At one point, (in a text that we have from them), they were prepared to walk away from us and let us keep our balance. Now they would like us to pay for a job they never completed. I feel that is fraudulent. We have before pictures that came directly from our insurance company, and after pictures that prove this. We would just like a resolution to this, because right now we still have to fix the gutters. The money that they believe they are “owed” is what we need to fix the problem. We do not want any additional work done by this company. The before pictures included are marked **th a “B”. The after pictures **th an “A”

  

  Business response

  11/06/2023

  Good morning, 
  At Advocate Construction, we strive to provide excellent service to our customers. We do this through collaborative communication and ensuring we deliver high value for our customer's project(s). 

   

  Normally when we receive something from a concerned customer, they provide their name, address, and phone number along **th their email.  We have searched our project records and don't have any customers **th the email address ********************.  Our other search method is by address, which also was not provided.  

  
  
  We are happy to review this project and determine if it is an Advocate Construction project, then respond accordingly.  Please provide your name, address, phone, and email that were provided to Advocate Construction.  If you have a project number (located in the customer portal) that would make things much easier as well.   Thank you, sjm

  Customer response

  12/14/2023

  
  ****** and ****  Hamilton
  **** s ****** *** ********** ** *****
  ****** ************ ****************
  **** ************ ********************

  

  Business response

  12/27/2023

  Good afternoon, 

  Thank you for supplying your address and information so we could identify the project.
  
  We have reviewed your project, and are a bit confused.  Since your original concern was raised on BBB, we have provided three different scopes of work to provide a resolution.  At Advocate Construction we work diligently to ensure our customer's concerns are heard and addressed.  In the three separate scopes of work there is an email and phone number provided.    In your note to BBB you express that you have not heard from us, yet we have tried to connect **th you, have provided three scopes of work so you may choose the option that is best for you.  Once you select the option that works best for you, we **ll move the process forward.

  Please return your selected scope of work via email, and we **ll be happy to close out your project accordingly.  
  
  Thank you,

  The Advocate Construction Team

   

• Initial Complaint

  09/25/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This company broke a rafter in my attic and said they were not going to fix it because they did not break it.  I have cameras and when I went to inspect the work they did I noticed that they clearly tried to cover up the mistake but couldn't so they were already being deceitful as far as accepting responsibility for their mistake.  I have the 8363 dollars that I intended to pay them but now I do not trust they will fix their mistake.  My son in law works construction and inspected the roof and told me it would have to be repaired by coming in thru the roof of the attic and taking it down that way.  They continue to send me bills but refuse to honor my request at fixing the damage they did to my roof. They sent me 2 different letters  and have threatened to put a lien on my house but I did not react to them because I want them to fix my roof.

  

  Business response

  10/26/2023

  Good afternoon, 
  We are working with the homeowner to see if we can assist them. We have reached out to the homeowner, and will continue to do so.  When Advocate Construction starts a project we take pre-construction photos, as well as do a site inspection.  When we inspected the truss in the attic, it appeared that the crack in the truss had happened a long time ago, before any re-roofing took place.   

  
  At Advocate Construction we try and ensure we meet or exceed our customer's expectations.  In this case, we are trying to work with the homeowner to fix this issue, even though it is not our issue, as it is pre-existing.  There are several ways this can be repaired, and we hope to work through this issue together.  We have completed over 16,000 successful projects and we look forward to working together on this one as well.  Thank you.     sjm

  Customer response

  11/01/2023

  Complaint: ********
  
  I am rejecting this response because:

  
  they were not in my house until after they finished the job.  I have pictures as proof.  His excuse was not to fix it.  They did not inspect it before the job was done.  They said it was old because of the dust.  I have insulation that is powdery and that is what they are claiming is old.  It is not old.  There is roofing stuff in my attic where they were working.  They tried to fix it with a 6 inch nail in the rafter where they tried to fix it.  It is in the underlay.  They didn't say anything and covered it up.  I would like for them to send me their bonded insurance person.
  
  
  Sincerely,
  
  ****** **********

  

  Business response

  11/06/2023

  Good morning, 
  We have tried repeatedly to get in touch with you.   
  In your last note, received by Advocate Construction, on November 3, you asked for information to be shared with you.  Since we have not been able to reach you by phone or by email (no response), we are sending you an information packet in the mail.  We are hopeful this packet will address your concerns, and enable both parties to move forward.

  Advocate Construction prides itself on trying to resolve all reasonable issues when our customer has concerns.  Its one of the reasons we have more than 16,000 satisfied customers.  Thank you, sjm

  Customer response

  11/20/2023

  They have lied, they have never been in contact with me.  I would like to know who their insurance company is so I can reply.  I don't know what else to do.  I want them to fix my roof that they broke.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩