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Business Profile

Window Installation

Penny Window

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Window Installation.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/07/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Location: *********************************************** I hired this company to do repairs on the windows and doors on my house but have been having issues with my screen door. I have a warranty on the screen door and they are refusing to come out and fix it.

    Business Response

    Date: 10/16/2024

    We installed the storm door in 2022.  We have been out 3 times in the last month to address her issues.  Unfortunately, the customer has damaged the door beyond repair.  The door main frame is bent so bad in cannot be fixed.  The customer has been informed of this, but claims they didn't do it.  Please see the pictures that show the top of the door is fine but the lower part has been bent out.  We cannot do anything but replace the door and she does not want to pay. 

  • Initial Complaint

    Date:01/16/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had 27 windows installed June 2022. December 2022 they all frosted with ice inside the house. I was told that it would take 3-6 months to get the new windows in stock and they were installed in August 2023. They didn't even have all of the windows then. This past Sunday I have a inch of ice on all my windows. I've have only talked to chuck. I called him and sent text and he hasn't responded. I'm not going threw this with him for a 3rd time

    Customer Answer

    Date: 01/16/2024

    The business reached out to us today and he is willing to give us a full refund.

    Business Response

    Date: 01/18/2024

    WE HAVE OFFERED TO REFUND THE PURCHASE PRICE PER THE ATTACHED LETTER.

  • Initial Complaint

    Date:09/08/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    They replaced a window, and with the recent flooding, we had water coming in the window. We think that they didn't properly seal the window where they replaced the window. We had water coming in before the window replacement and we thought with the new window, we wouldn't be taking on water. When I've spoken to them, they say that it is the foundation and it doesn't have anything to do with the window, that we need drainage.  I purchased the window from the ****** ***** location.

     

    Business Response

    Date: 09/08/2022

    We installed 3 basement windows for *** ****** in August of 2021.  They are single sliding windows, meaning that only one side slides while the other is a sealed fixed glass side.  The windows are designed to allow rain water to drain out of the main frame through the weep holes if any rain would happen to get in.  The windows are not designed to keep out standing water.  I believe the windows are doing their job in that regard.  We have already sent the installer out to double check the installation and again advised *** ****** that he needs to get the standing water to drain away from the house.  *** ****** himself indicates his old windows leaked, ("we had water coming in before the window replacement and we thought with the new windows, we wouldn't be taking on water;")  He also said that ("with the recent flooding, we had water coming in the window"),  not when it rains, as we all know it has since last August.  Plus he is only having problems with one not all 3 windows.

    The video *** ****** has sent us and hopefully you too, indicates the water coming over the main frame of the window.  It is not coming in around the frame as it would if the window was not installed and sealed properly.  The standing water, I have no idea how high it is on the outside, is coming in through the weep holes, filing up the entire main frame cavity and then running inside.  Again, no operating window is designed to keep out standing water.

    We believe that if *** ****** would resolve the drainage issue outside of his house that this problem would go away.

  • Initial Complaint

    Date:06/01/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 5, 2022, I contacted this business by phone and made an initial deposit of $400 (50% of total) for the business to install gutters at my residence. I was told that they would contact me later to set up the appointment for the work. I have not heard from them. I have tried to contact them multiple times since then, but I still don't have a timetable for the work to begin or end. I would like for the business to either do the work we agreed upon or return my $400.

    Business Response

    Date: 06/09/2022

    The gutters were installed 6/9/22.

Penny Window is NOT a BBB Accredited Business.

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