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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/08/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On 8 February 2024 at 14:45 Indebted called me advised me they were recording the phone call. I asked not to be recorded as Maryland is a dual consent state and I do not consent to being recorded. Indebted advised that they could not control recording calls, thus are in violation of Maryland State law.Initial Complaint
01/07/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Transaction was in November, someone hacked into my bank account and took out lots of money. This was ruled a fraudulent transaction by my bank and I am now receiving emails that I owe Money which is wrong. Extremely disappointed
Business response
10/17/2024
Mr ****,
Thank you for reaching out. For me to assist you further can you please provide additional information, or if possible contact the representative listed on the email so that we may better assist you.
Thank you.
Initial Complaint
12/04/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Between ***** and 29 Indebted took $20 3 times and $15.59 from my account. I have never been contacted by this company, not by text, phone, mail or email. I attempted to call the number listed on the site, which was pointless since no one answers. I filed a complaint on the site. I attached the wrong picture showing the debits. When I was finally contacted 5 days later, I was asked for documentation. I sent the correct picture showing the debits. I got an email saying I should contact my bank for a possible refund. I dont *** any of the companies this company collects for, I have no correspondence from this company. If they initiated a charge, I should be provided the name of the person the debit was collected for. If someone provided this company with my information, I have the right to know who did so in order to move forward with possible charges with my bank. If this company just deducted from my account to steal money, there should also be repercussions.Business response
11/11/2024
*** ******,
I apologize for any inconvenience you have experienced. However, to be able to assist you further can you please call so we may be able to address the concerns you listed.
Sincerely,
****** *******
Initial Complaint
11/22/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I was contacted by this firm on 11/13 through multiple different emails in regards to a debt collection attempt for a firm I did not recognize, I immediately indicated I dispute the debt and have asked repeatedly for proof of the debt and despite these requests they just keep sending me emails asking for payment and I am being contacted by different people through different emails. To date I have not received the proof of debt that I have requested. I am not sure if this is a scam or actual but I can not determine this without the evidence I am requesting. As stated I do not recognize the vendor claiming this debit is owed as it is some sort of payment platform for which I have no accounts or have ever transacted with. In attempting to call this company, no one answers, you are just on an endless hold. Thank you for your assistance.Business response
01/29/2024
Good afternoon,
We have received your complaint. Upon review, I see that the matter we were handling for you has already been returned to our client. Please reach out to them directly for additional questions or concerns.
Sincerely,
****** *******
InDebted
Customer response
02/01/2024
Complaint: ********
I am rejecting this response because:I have asked repeatedly for proof of debt from this company, they have not sent any details - other than a payment request, I do not know what this debt is in regard to which is why I enlisted the help of the BBB - I have sent numerous emails to Indebted that I have submitted to BBB that went unresponded to so I do not know what this response means as they have not sent any information despite numerous requests to do so. I signed an authorization so that they could send the information to BBB but that was weeks ago and this response is meaningless as they have not provided any documentation.
It is my understanding that they are obligated to send proof of the debt upon request but as stated, to date I have not received any information. I do not know if this is some sort of scam but without additional information I have no ability to determine otherwise.
Sincerely,
**** *****Initial Complaint
11/02/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I made a payment plan with this creditor and was told false information and I was able to make the first payment and now the agreement is cancelled I asked for a refund and they are keeping the money even though there is no agreement I want my refund so I can pay the correct companyBusiness response
11/28/2023
Under reviewInitial Complaint
07/27/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
I am not liable for this debt with Upstart/Finwise. I do not have a contract with InDebted. InDebted is a collection agency that is trying to collect and also reporting this on my credit report. I have requested a copy of a signed contract between them and myself. They have not complied.Business response
08/08/2023
Good morning,
I see that your account was placed in our office on 2/24/23. I apologize but i do not see when a previous request was made. However, i have submitted your request and the information will be sent to the address we have on file for you.
Sincerely ,
***************************
Customer response
08/08/2023
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**************************************Initial Complaint
06/28/2023
- Complaint Type:
- Order Issues
- Status:
- Answered
I am not liable for this debt with ******** Bank. I do not have a contract with Indebted USA. They did not provide me with the original contract with them like I requested.Business response
06/29/2023
Good morning,
Please accept this as a response to complaint ********-*****. InDebted does not report to the credit bureaus. Any questions or concerns pertaining to your credit report would have to be addressed by our client.
Thank you,
****** *******
Compliance Specialist
Customer response
07/01/2023
Complaint: ********
I am rejecting this response because:I would like a clear response. Was this removed from all 3 credit agencies?
Sincerely,
****** ******Initial Complaint
10/27/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
This company bought fraudulent debt, which has already been settled with ********. A purchase was made using ********, the merchant never delivered the goods, the merchant refused to refund. ******** refused to refund. My bank successfully investigated and since ******** refused all attempts from my bank to come to a resolution, a charge back was issued. Indebted bought fraudulent debt, I will not pay.Business response
02/08/2023
February 2, 2023
Better Business Bureau
Complainant: ****** ********
ID Number: ********
To Whom it May Concern,
Please accept this letter as a response to the above noted matter; the following are the details of our Investigation.
Our client, ********, placed *** ******' account in our office on 10/25/22, with a balance of $32.24.
Indebted received a request from Mr. ****** to cease contact on 10/26/22, both via email and an inbound call, of which we updated our files accordingly. At that time, the account was closed from our office and returned to ********. No further activity occurred on the account because of the request to cease communication.
To address the concerns regarding merchandise not being received, please note that refunds for undelivered or lost items are subject to each merchant's policy. Of which can be found on the merchant's website. ******** paid for the purchase made, however, they are unable to process refunds; It has to be initiated by the merchant. Mr. ****** filed a dispute with ******** on 9/10 for non-receipt of goods and services after making three payments, however he canceled the dispute on 9/23. ******** then resumed efforts to collect the fourth and final payment of $32.24.
Additionally, the details received from the Better Business Bureau have been provided to ******** for reference purposes.
Should Mr. ****** wish to discuss this matter further or discuss any additional
concerns, please contact ******** directly; they can be reached through their *******, ********, or *********.Sincerely,
****** ******** ********** **********
Initial Complaint
02/15/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I received 3 letters on the same day in my mailbox dated for 3 different dates with a matter of 7 days(a week). I feel harassed by this company. Letters are dated Feb 3, Feb 7 & Feb 9. All from Indebted company.Business response
03/03/2022
We apologize for the inconvenience. This was a technical issue that has been resolved. There will be no further contact from our company to this consumer.Initial Complaint
02/08/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Company not only had the wrong number but they called at 10:47pm..
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Get a QuoteCustomer Complaints Summary
32 total complaints in the last 3 years.
26 complaints closed in the last 12 months.