Business ProfileforClub Fitness

On February 19, 2024, I physically went into the Club Fitness location near ******** in ******************, ** to cancel my membership. When I arrived and explained why I was there, I was directed to a kiosk located directly to the right of the front desk and instructed by the manager on inputting the required information to cancel my membership. Upon completion, I asked the manager is there anything else that I needed to do. The manager responded "no, you're all good". In March, I notice that a withdraw of $32.67 from Club Fitness came out of my checking account, which made, me scroll back to the date that I canceled the membership and noticed that there was also a $35.94 withdraw taken since that cancelation date. I physically went back to the same location and expressed my concerns. The employee at the front desk went into their system and stated to me that my membership was still active and showed nothing about me canceling my membership. I explained to her the exact process that I was taken thru when I came on February 19. She then saw the withdraws that were made since the February 19th and wrote them down along with the contact to reach out to in order to get a resolution. The contact turned out to be the 3rd party that does the billing and not a Club Fitness representative. I got busy with work and could not make it back to the physical location right away, and when reviewing my bank statement in April, noticed another withdrawal of $35.94. I again went back to the physical location and spoke with the same manager that originally took me thru the process of canceling my membership. We went back thru the same process and this time there was an option to send an email verification to myself, which I selected. However, on May 1, 2024, there was another withdraw of $55.44 from my account. Upon checking my email, there was a response to my complaint stating that since I had no proof that I canceled in February, on THEIR kiosk, that they couldn't issue a refund to me.