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Find a Location

Like New Home Warranty has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Like New Home Warranty

      1035 Saint Peters Howell Rd Saint Peters, MO 63376-5250

    • Like New Home Warranty

      2973 Harbor Blvd Ste 240 Costa Mesa, CA 92626-3912

    Business ProfileforLike New Home Warranty

    Home Warranty Plans
    Multi Location Business

    Current Alerts For This Business

    Pattern of Complaint:

    Better Business Bureau is advising consumers to use caution when considering doing business with Like New Home Warranty.  BBB has received a pattern of consumer complaints alleging misleading sales tactics, misleading sales presentations, failure to cancel contracts after a consumer has requested cancellation, failure to provide refunds and poor customer service. 

    On May 3, 2021, BBB issued a press release for Like New Home Warranty. The link to this release is provided: https://www.bbb.org/article/news-releases/24171-bbb-warning-like-new-home-warranty-failed-to-cover-repairs-issue-refunds-consumers-tell-bbb

    At-a-glance

    Customer Reviews

    3.88/5stars

    Average of 129 Customer Reviews

    Customer Complaints

    35 complaints closed in last 3 years

    11 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    We provide long term home warranties to home owners.

    Business Details

    This is a multi-location business.

    Find a Location

    Like New Home Warranty has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Like New Home Warranty

        1035 Saint Peters Howell Rd Saint Peters, MO 63376-5250

      • Like New Home Warranty

        2973 Harbor Blvd Ste 240 Costa Mesa, CA 92626-3912

      Location of This Business
      1035 Saint Peters Howell Rd, Saint Peters, MO 63376-5250
      BBB File Opened:
      8/8/2020
      Years in Business:
      4
      Business Started:
      2/1/2020
      Business Started Locally:
      2/1/2020
      Additional Contact Information

      Fax Numbers

      • (314) 667-3056
        Primary Fax

      Industry Tip

      BBB Tip: Purchasing home warranties

      Customer Complaints

      35 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      04/10/2024

      Complaint Type:
      Product Issues
      Status:
      Answered
      Like New Home Warranty issued me a refund check of $1917.28 for my warranty plan, identified by number ****** ********* ************. I deposited the check into my ********** account on April 8th. However, upon checking my bank account today, I discovered that the check had bounced. Upon contacting *****, I learned that the check bounced due to insufficient funds in Like New Home Warranty's bank account. Upon contacting Like New Home Warranty, the customer service manager assured me that they have a sufficient amount of money on their end. The customer service manager even suggested that I go to the bank and deposit the check in person, but that's not even the reason why the check was refunded. I have a feeling that this is just their excuse to avoid issuing me the refund. They mentioned that if the check gets rejected again, it would take them three to eight weeks to issue me a new one. I would like to receive my refund as soon as possible, without having to deal with any misleading information from Like New Home Warranty. It's clear that they are not being truthful with me.
      Read More

      Customer Reviews

      129 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Paige B

      1 star

      04/03/2024

      I wish I could give less than one star. I had a salesman charge me a startup fee and start me a policy without me knowing. He was VERY pushy and obnoxious. I called to inform them I did not give them permission to start me a policy and they absolutely refused to stop trying to sell me on their policy. every customer rep I talked to was very slimy.

      Like New Home Warranty Response

      04/05/2024

      Hello ******************, we reviewed your call with the sales representatives and we want to apologize for your experience. We want you to know that this is not how we do business. We have refunded the money that was paid to activate the coverage and want you to know that we will not stand for this type of thing happening to our consumers.

      Local BBB

      BBB of Eastern & Southwest Missouri & Southern Illinois

      BBB Reports On

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