Reviews

This profile includes reviews for Like New Home Warranty's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Like New Home Warranty

  1035 Saint Peters Howell Rd Saint Peters, MO 63376-5250

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  Like New Home Warranty

  2973 Harbor Blvd Ste 240 Costa Mesa, CA 92626-3912

Review Details

• Review fromPaige B

  Date: 04/03/2024

  1 star

  Paige B

  Date: 04/03/2024

  I wish I could give less than one star. I had a salesman charge me a startup fee and start me a policy without me knowing. He was VERY pushy and obnoxious. I called to inform them I did not give them permission to start me a policy and they absolutely refused to stop trying to sell me on their policy. every customer rep I talked to was very slimy.

  Like New Home Warranty

  Date: 04/05/2024

  Hello ******************, we reviewed your call with the sales representatives and we want to apologize for your experience. We want you to know that this is not how we do business. We have refunded the money that was paid to activate the coverage and want you to know that we will not stand for this type of thing happening to our consumers.

• Review fromAshley H

  Date: 03/04/2024

  1 star
  I had contacted the company in November/ December requesting a refund/cancellation of the policy. I believe the time frame I was given was the refunds may take months. The policy now officially lapsed in February due to non payment and I am unable to retrieve any payments to make a repair. They are more concerned about customer retention but lack customer satisfaction and empathy I needed. I thought I had one person that would carry my case until resolved but that did not go as planned. I attempted to reach out to the individual through email but was unable to see his return calls. Now it could be my phone not allowing unsaved numbers through but I do with he would have emailed me back to say he was going to voicemail. Overall I am displeased nothing was done to cancel and refund my policy sooner without trying to keep me in an extended warranty or asking to me to pay additional money to keep the plan coverage after I advised I cant afford. I would not recommend. I spoke to a manager that mad me feel so stupid and made sure he told me this was all my fault.

• Review fromAllen L

  Date: 10/03/2023

  1 star
  Like New home warranty is a broker. This broker works in ********. Most of the sales reps are not licensed, although they say they are on the phone. The lady doing the refunds refuses to send them out on time. The employee who takes care of the company back work, accounting all the money and files and dealing with all the customers PRIVATE data is untrustworthy and has no clearance or license to handle that. Very grimey. The local news investigated them and they simply lied to thwart the attention. They lie about other companies on the ** retention calls, assuming they know other contracts but haven't much of a clue. The owners have screwed people out of earned commissions. Refusing to do anything about it. Instead they fire and trespass you. They pay their reps for BBB reviews, more than likely the reviews are fake or bribed into. "If you leave a review for me, I'll take this off your account." Then ******* gets paid. Wouldn't trust anything I read about Like New or ***************. Same owners. Same mindsets

• Review fromRyan J

  Date: 09/26/2023

  1 star
  Oh my God. DO NOT USE THESE PEOPLE. I had to speak with 4 people to finally get someone to cancel my policy. I must have said that I wanted to cancel 50 times and these people kept hitting me with questions like "Do YoU KnOw ThE CoSt oF LabOR!?" They were incredibly argumentative and desperate to get me to not cancel. These people are insane shameless scammers. Please save yourself the headache and avoid them at all cost.Like New Home Warranty is a group of desperate scammers and I'm very sad they got any of my money.

• Review fromStephanie F

  Date: 08/31/2023

  1 star
  Please don't waste your time with this company! They just want the money, they'll find any reason not to fix what you call for! **************** is horrible ans argumentive, the first rep told Me they lie to Customer and keep important information out just to get the sell.

• Review fromMegan G

  Date: 07/06/2023

  1 star
  I have never left a review for a company before, but after my recent experience with Like New Home Warranty I felt compelled to share. After purchasing my home I received a misleading notice that I needed to call and activate my home warranty immediately or I would lose it. I called after reading and set up a policy and went about my day. I ended up looking into the company a week or two later since something did not feel right. I was unimpressed by the reviews and decided it was not the right fit and called to cancel. I went around in circles with a rep. for close to 30 minutes pushing me to keep my policy in place and continuing to question why I would cancel after I had already explained my reasoning. After I stated I would not explain myself again I asked for a confirmation that my policy was cancelled which I did receive after fighting for it several times. Now two months later after reviewing my bank account I saw two payments were taken for a policy that was cancelled before payments were ever supposed to be taken. I called again and waited on hold for far too long for them to state there was an issue transferring over the cancellation. I do not recommend trusting this company with your home warranty, it is not worth the hassle when you realize what you signed up for and to try to cancel.

• Review fromRonald M

  Date: 06/09/2023

  1 star
  Hustlers who take advantage of seniors. **************** is a joke. Waited on hold trying to cancel for my family member. They eventually just disconnected. Look at all the fake reviews below. You could buy a new appliance every month for what they over charge. AVOID LIKE THE PLAGUE!

• Review fromCarolisascumball T

  Date: 05/24/2023

  1 star
  This place is a scam. They tell customers they are licensed however they are based out of ********** so they avoid ******** laws. Cold calls, lies on the phone and an incompetent finance department. They are the brokers not the insurance company. Terminated employees and failed to pay wages. They put a Veteran on 1 week suspension hoping they would quit, when the employee returned they terminated him. They failed to put the money taken from pay checks into the *** Accounts for months on end, putting a mother giving birth at risk of no funds for expenses. All around shady company. Not a single licensed rep *********** calling from ********. AVOID AT ALL COSTS!!!!!!!!! They encourage reps to beg for Possitive BBB Reviews in exchange for cash as well so the good reviews are very unlikely.

• Review fromMichelle K

  Date: 05/24/2023

  1 star
  We bought this thinking it would be good. Unfortunately I miscalculated our budget and called to cancel. Spoke with *****. She was nice. When she realized I was not going to budge on cancelling, she sent me to her supervisor ****. Here's where it gets "fun." He proceeds to tell me all the benefits. That's understandable. Keep in mind, I have said "I just want to cancel my policy" 20 times at this point (literally). He asked me if I knew how much just labor costs were. I told him we knew what we were getting into by cancelling. This man and I kept going back and forth. I told him I'm not going to argue with him over me guessing labor costs and I'm not going to play games with him by guessing labor costs and to just cancel my policy. He said AND I QUOTE "I'll cancel your policy if you give me a number." He then said I was being argumentative and I was gaslighting him. I had enough and did tell him to just cancel my ******* policy. He did tell me not to talk to him like that. I told him to cancel my policy again, this was number 26 or 27 by now. After that I relinquished the phone to my husband who was a lot more aggressive at this point. He took up for me and said he (****) was not going to treat his wife this way, cancel the policy, and hung up. I called back to verify with David the policy was cancelled. These jokers said I was extremely uncooperative and wouldn't work with them. I was being argumentative. I acknowledged what they said and no, I wasn't budging on cancelling. But the fact ****, a SUPERVISOR wanted to play guessing games and refused to cancel my policy until I played his game was infuriating by itself. Now they have painted me to be the bad guy. We were going to pick the warranty back up at a later date, but after that type of treatment, never again. DO NOT GO TO THESE PEOPLE!! God knows how they would have been if we had an actual claim!

• Review fromLeslie O

  Date: 04/27/2023

  5 stars
  I recently signed up with the company Like New and the process has been easy and the customer service has been excellent. I would recommend.