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Business Profile

Photo Finishing

Inter-State Studio & Publishing Co.

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BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Inter-State Studio & Publishing Co.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Inter-State Studio & Publishing Co. has 37 locations, listed below.

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    Customer Review Ratings

    1

    Average of 19 Customer Reviews

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    Review Details

    • Jhdh D

      Date: 04/11/2025

      I don't know what happen to these guys but their quality is getting worse and worse by the year. They use to offer a decent variety of digital backgrounds. Now it's just a plain white background with random vignetted borders that you can barely see. There's no depth or contrast in these pictures at all. They need to go back to lifetouch.

    • Gabriela M

      Date: 04/03/2025

      I agree with other reviews. I have a 4th and 6th grader and ordering pictures is inefficient and customer service is poor. They are not worth the cost and hoops you have to jump through to order pics. I do not recommend them for any school districts.

    • Tiffany C

      Date: 04/02/2025

      Worst photos I've ever seen of my childern will never pay money for pictures from this company again when I could take better ones with my cell phone the absolute worst photo of my beautiful little girl. You people should be closed down your photographer is an absolute joke every photo was complete crap and I wouldn't have paid for these if given a preview of them before hand scamming people outta money is really all your doing. Giving mediocre work, back to people who have paid their hard earned money to have nice photos of their children and all you can deliver is crap. NEVER AGAIN

    • Tambra H

      Date: 02/12/2025

      Sadly, I have to concur with the rest of the reviewers. This company is HORRIBLE. I plan to speak with the PTA, and Board of Education about using a different company or local talent for school pictures. They lure you into signing up for their emails by offering “promotions and specials”. Although I have ordered from them for the past four years, I have NOT received even one “promotion or special” for my three grandchildren. I order Autumn and Spring Photos x 3 children, as well as yearbooks for all three. They want orders to be placed through their website. It encourages ease in ordering, and last minute ordering, thus the promotion and specials promise so customers will sign up. In addition, there is ZERO customer service. They say there are live agents to chat with. I was unable to connect with a live agent after multiple tries. It keeps sending you back to A I chat, and yes, I was contacting them in their designated office hours/time zone. VERY DISAPPOINTED. I feel like this is an organization with NO INTEGRITY. Should companies like this be conducting business within our schools? Frustrating.

    • Janie M

      Date: 10/18/2024

      Bad company, I ordered school pictures and they sent me another child’s pictures. You can’t call them! It’s really frustrating and I would NOT recommend this company

    • Bobbi R

      Date: 05/09/2024

      White line on daughters nose. Background blurry. Name so small it didn't even look like it was spelled correctly. Terrible all the way!!!!!

    • Caritas G

      Date: 05/01/2024

      We had the picture day last April 12th and on the same day, I tried to order but I can't view the pics so I emailed my child's teacher. She was very helpful but didn't resolve the issue. I finally was able to view the photo but it now includes a shipping fee. I called cust srvc & spoke to a rep named Tamela. I was informed that the fee is covered if I pre-ordered but I told her that I tried but I can't view the photo. She advised that ''you have to pay first & you will be able to see the pic upon delivery" She added that 'It's company policy" which is a ridiculous. Amazon at least sets your expectation. She offered to refund the fee as 1x courtesy but when I proceeded with the order, she can only refund the USPS fee. She didn't provide this info during the call. I told her that I will file a complaint through BBB and she agreed to refund it. I looked up BBB &the reviews are all the same. This company will take your money so fast but when you ask for a refund, they will let you go through hell to get your own money back. This proves that this company comes up with policies that doesn't make sense. I even spoke to a supervisor and I think his name is 'Matt'. He said he works in the media before which means that he is all about facts. lol. He mentioned that a lot of parents want the photos to be shipped urgently which is why they have this kind of policy (really??) and if the customer is not satisfied with the service, they will refund the full amt. He even offered me a full refund which is not what I want. The issue I have is their policy. They make up BS policies to control people and not giving everyone a choice. They promise a full refund but if you check BBB, customers have the same feedback and that is, they are difficult to deal with. I hope the school will cancel whatever contract they have with this company.

    • Beverly S

      Date: 04/01/2024

      This company is not LGBTQIA+ friendly in any way, shape, or form. They do not back up employees who are being misgendered, instead telling them they, "Are a guest and should act accordingly." They have told employees, "What did you expect?" when the employee was berated by a customer for their gender. They have refused to let these employees use restrooms available to other employees, forcing them to travel to find off site public restrooms. This is unacceptable.

    • Adam K

      Date: 12/20/2023

      Their emails are spam. The link to unsubscribe, unlike the majority of newsletters, doesn't take you to a page with an option to remove your email from their list. Instead, they want you to create an account to give them more information before you can unsubscribe. The link to the Better Business Bureau A+ rating on the bottom of their web site has a "Click to Review" line that's not hyperlinked to the BBB. Their star rating on the BBB website customer reviews is a one-star but they are listed as an A+ operation. UNSUBSCRIBE!

    • Charles C

      Date: 12/08/2023

      Awful. Obviously the photographer does not care about the quality of the photos or about the children. It shows in their 'work' .

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