ComplaintsforGigSalad LLC
Entertainment Bureau
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Complaint Details
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Initial Complaint
02/26/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
On November 28, 2023 I paid GigSalad based off of a package deal I seen stating that I would receive 25 plus gigs per month guaranteed. This didnt take place, but instead I received the same amount as the free package. Technically, this is something worth filing a lawsuit against, and due to the false advertising offense, this is an automatically case that is won. I simply just want a refund.Business response
02/27/2024
Our sale was for 25% off, and the wording on the ad stated: "With a paid profile, you get up to 30x more leads, priority in search results, access to client phone numbers, and a smaller service fee." We never guarantee gigs or bookings anywhere on our site nor on our sales ads. The customer received twice the amount of leads as before they upgraded. Our Terms of Use state that all memberships are non-refundable, and the customer has been made aware of this on two occasions. We have addressed this concern by helping the customer optimize their profile and also gave them one free month as a courtesy due to their dissatisfaction. The ad has been attached for reference and we consider this matter resolved.Customer response
02/29/2024
Complaint: 21347110
I am rejecting this response because: as stated in the advertisement, the statement is you get up to 30x more leads. Though the statement was made that these services are non refundable, the fact remains that this advertisement is technically consider false advertising and is worthy of a lawsuit. I dont want to take it that far, but it seems that might be the case.
Sincerely,
*************************************Initial Complaint
06/22/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
my husband owns “inspirational photo booths” we had a casino event that lied to gigsalad and they automatically sided with them. i have autism and was treated horribly by this elite casino events! my husband reached out with an email describing what happened and they ignored our side and canceled our membership because this non for profit wanted their money back when we provided over 2 hours of service! not to mention i had lost a friend in the uvalde school incident and was emotional and they still begged me to show up acting desperate gigsalad you should be ashamed of yourselves and your performance you canceled us for no good reason except it’s customers over vendors it’s not fair or right i demand to be added back and y’all do the right thingBusiness response
06/28/2022
The decision to remove this vendor's profile was based on their adamant refusal to return any sort of refund for being 2 hours late to the event. While there were seemingly numerous issues with this booking, we focused only on that portion of the dispute from the client. The vendor agreed that they were late, but still refused to reimburse the client and we did so on their behalf. Since the vendor wasn't willing to take responsibility for being late and return the funds, we removed the account. We also refunded the remaining portion of their membership, minus the amount owed, in the amount of $90.42. This account will not be reinstated and our decision is final.Business response
06/28/2022
The decision to remove this vendor's profile was based on their adamant refusal to return any sort of refund for being 2 hours late to the event. While there were seemingly numerous issues with this booking, we focused only on that portion of the dispute from the client. The vendor agreed that they were late, but still refused to reimburse the client and we did so on their behalf. Since the vendor wasn't willing to take responsibility for being late and return the funds, we removed the account. We also refunded the remaining portion of their membership, minus the amount owed, in the amount of $90.42. This account will not be reinstated and our decision is final.Customer response
06/28/2022
Complaint: ********
I am rejecting this response because: y'all are only siding with the client! If y'all understood I told them in the messages that i texted to them that I lived in New Braunfels- 2 hours away and could not leave work until 5pm. They still demanded that we showed up. Upon turn out we provided 2 hours of photo-booth no matter the technical difficulties the booth was having. ****** the owners wife has no say in this because she used multiple names on gig salad, and also claimed that they were a non for profit and tried to low ball us. Upon speaking to the husband he was fine and stated that he would give us a redemption chance. I believe that Gig salad is ONLY siding with their Clients, and not the Vendors, as my husband sent numerous emails trying to explain what happened and the truth and they rejected my husbands emails. Not to mention customer service called my husband stupid when he has Autism! Yall are truly ONLY FOR CLIENTS AND JUST WANT THE MONEY! If you cared about your vendors maybe you would try to work with us! I have proof of texts that I received! Yall do not care one bit and that is truly sad! I warned my other friends to avoid yalls platform! Good luck
Sincerely,
********* *******Customer response
06/28/2022
Complaint: ********
I am rejecting this response because: y'all are only siding with the client! If y'all understood I told them in the messages that i texted to them that I lived in New Braunfels- 2 hours away and could not leave work until 5pm. They still demanded that we showed up. Upon turn out we provided 2 hours of photo-booth no matter the technical difficulties the booth was having. ****** the owners wife has no say in this because she used multiple names on gig salad, and also claimed that they were a non for profit and tried to low ball us. Upon speaking to the husband he was fine and stated that he would give us a redemption chance. I believe that Gig salad is ONLY siding with their Clients, and not the Vendors, as my husband sent numerous emails trying to explain what happened and the truth and they rejected my husbands emails. Not to mention customer service called my husband stupid when he has Autism! Yall are truly ONLY FOR CLIENTS AND JUST WANT THE MONEY! If you cared about your vendors maybe you would try to work with us! I have proof of texts that I received! Yall do not care one bit and that is truly sad! I warned my other friends to avoid yalls platform! Good luck
Sincerely,
********* *******Initial Complaint
05/25/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I hired a band for my wedding through Gigsalad, because I thought it would be an extra layer of reassurance. This was not the case. For pretext, we did hire almost a year out, so we weren’t super concerned when it took the band a couple of weeks to get back to us. We thought they would be busy with other contracts in the meantime, and we had a phone call with them, during which they broke down the expected timeline. They said to contact them through text and call, and they said they would be in contact six months out to provide us with a set list. During that time, we would discuss potential songs for them to learn so we can have some of our favorites or important songs included in the wedding. They also said they would touch base at three months and one month out. However, the six month marker came and went. We sent out a text five months out. No response. We sent out another a month later. No response. We sent out yet another at text. Still, no response. At this point, we contacted Gigsalad directly and asked for a refund to put towards another band — one who would respond to us and wanted to play at our wedding. Gigsalad basically told us there was nothing they could do, as they contacted the band and the band responded TO THEM. What? How does that make sense? We are the client. The set list should have been a premade document that they send out to all clients. We weren’t even in the stage of asking for anything personalized yet! The band is nonresponsive and Gigsalad is more worried about keeping their chunk of the money than they are about providing quality service. At this point, we are concerned they won’t even show up to our wedding, as they are STILL unresponsive outside of being contacted directly by Gigsalad.Business response
05/25/2022
The complainant contacted us about a nonresponsive vendor. We sympathized with him and asked that he send a message via our platform so we could properly monitor the claims of the band being unresponsive. We do not consider offsite texts or emails when a booking issue is reported. In addition, we strive to give both parties a chance to rectify the issue (or share their side of the story) before we step in. The requested message was never sent and the complainant disputed the amount with his credit card instead. We cannot move forward with solving issues with bookings if our instructions and protocol is not followed. The claim that we said there was nothing we can do and that the band responded to us is false; as mentioned above, the complainant refused to follow our instructions and received a refund via his credit card. We apologize for the frustration but are not at fault in this matter.Initial Complaint
03/10/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
On March 10 I called gig salad since a customer had issues booking a party using my site. My customer received an email saying the issue had been cleared. But the customer still couldn’t book a birthday with me through gig salad. Upon calling they claimed there was an, issue with the booking, a credit card issue (which there wasn’t) and the account was flagged for fraud. Both the client and I were on the phone to figure out what the issue was to allow clearance for booking. They would not disclose or assist us in moving forward. They pretended not to be on phone with both the client and my booking company and would assist in providing the service they offer.Business response
03/21/2022
This transaction was flagged multiple times as fraudulent by our payment processor. We could not override the process (and wouldn't even if we could due to the security issues) and informed both users that the transaction couldn't be completed on our site. We apologize for any frustration but we do not compromise our site's integrity by allowing fraudulent charges to take place.Initial Complaint
12/04/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
We used Gig Salad to hire a Santa for a family party tomorrow in Chicago, and worked with someone named *****. This gentlemen switched Santa's on us yesterday, and now he is threatening to cancel the event and not refund our money. ***** was incredibly rude, and this entire company feels like a complete scam.Business response
12/16/2021
This client reported the vendor canceled on 12/5/21. They were notified of their full refund on 12/6/21 and the refund of $242 was processed on 12/7/21. We consider this matter closed.
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Customer Complaints Summary
5 total complaints in the last 3 years.
1 complaints closed in the last 12 months.