Complaints

This profile includes complaints for CoxHealth's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  CoxHealth

  3850 S National Ave Springfield, MO 65807-5287

• 

  CoxHealth

  2240 W Sunset St Ste 100 Springfield, MO 65807-6041

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  CoxHealth

  3801 S National Ave Springfield, MO 65807

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  CoxHealth

  3801 S National Ave Springfield, MO 65807-5210

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  CoxHealth

  1000 E Primrose St Ste 310 Springfield, MO 65807-5178

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/06/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/11/23 I was seen by a neurologist for an EMG/NCV and paid the copay of $40 at that time. When I received the EOB from my insurance, it noted that my copay was in fact $40 and owed by me. Within a month, I received a bill for the $40 which I had already paid. I contacted Cox and was told that the copay was applied to the test and not the doctor's visit. There should be no copay for the test itself, which the insurance had already paid, and that they would send for review. For the next 3 months I've received a bill for the $40. Every month I've contacted them and was told the same thing...they would send for review. Yesterday, 9/5 I received yet another bill for the $40 and it was stated "final notice". I paid it this morning because I didn't want it sent to collections; however, this needs to be resolved. It shouldn't take Cox 4 months to "review" a charge when they have already stated that it's not due.

  Business Response

  Date: 09/13/2023

  Dear Better Business Bureau Investigator,

   

  We received and thoroughly reviewed complaint #******** (dated 7/6/2023).

   

  In response, we reached out to patient via telephone to advise of the subject billing status at this time, and it’s our understanding this matter has been resolved.

             

  At CoxHealth we are committed to providing great healthcare and we are always trying to improve how we serve our patients. We apologize for any distress and/or frustration that patient may have experienced.

   

                                                            

  Best Regards,   

   

  Patient Financial Services

   

  Customer Answer

  Date: 09/14/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** *****

• Initial Complaint

  Date:08/17/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a story to tell about medical care. Once upon a time you could call your family Doctor. But the wicked witch of the west rode into town. She said that was too easy for patients and we need to upset them and make it almost impossible to talk to their family Doctor. She swiped her wand and created a call center. Now when patients call, they can listen to a recording “all agents are busy please wait for the next agent.” Plan on listing to that recording for at least 15 minutes if you are lucky. Pushed button to talk to nurse. But I got an agent, lucky me (at least she still spoke English). Wanted to talk to the nurse but agent said I had to answer questions first. What is wrong we you? Have lump in breast. Right or left? Right. Is it large or small? Small. How long have you had? Months. Is close to nipple? Yes. Is it sore? Yes. Is it red? Do not know. Could I please talk to the nurse? Got call from doctor office to schedule Doctor appointments. The doctor’s receptionist said the agent told her to make an appointment. I guess these agents are nurses. When I complained to the Doctor, he snapped back that he didn’t like it and it was terrible and there wasn’t anything he could do. He said to go online and send a message to him was the best solution to the problem. I confirmed that I knew how to do that since the VA started to do it about two years ago. I guess Cox Health is just catching up to the VA. Now here is the real problem. They have my account mixed up with my wife’s account. Need help to separate accounts. Left message for manager Ellie Hammock but she didn’t return the call (now you are laughing at me - if I can’t get receptionist to talk to me – how am I going to get manager to talk to me?).

  Business Response

  Date: 09/22/2023

  Dear Better Business Bureau Investigator,

   

  We received and thoroughly reviewed complaint #********.

   

  We contacted patient via phone and discussed his concerns with him. He requested that his communication concerns be routed to administration, which was completed the same day. Further, he no longer had concerns about his patient portal and we verified that all the documents in his patient portal belonged to him.

             

  At CoxHealth we are committed to providing great healthcare and we are always trying to improve how we serve our patients. We apologize for any frustration patient may have experienced.

   

                                                            

  Best Regards,   

   

  Corporate Compliance

  Customer Answer

  Date: 09/22/2023

  Complaint: ********
  
  I am rejecting this response because:
  Still have the same problem. My account and wives account are still mixed together and no one contacted use to resolve their website problem. I guess we need to complain about proprietary information. I can see  my wives account and she can see my account.
  
  
  Sincerely,
  
  ***** ******

  Business Response

  Date: 10/02/2023

  Dear Better Business Bureau Investigator,

   

  We received and thoroughly reviewed complaint #******** as well as the patient’s counter-response.

   

  Patient is correct that his email address was used to set up his wife’s patient portal and his wife’s email address was used to set up his patient portal.  This was done by the patient and his wife when they created their patient portals.  This was not done by CoxHealth.  In the previously referenced phone conversation, he was advised that we could connect him with someone that could remedy this situation and he declined that offer, choosing to focus on his communication concern. We are happy to have someone reach out to him and I will arrange for that to be done by the end of the week.

             

  At CoxHealth we are committed to providing great healthcare and we are always trying to improve how we serve our patients. We apologize for any frustration patient may have experienced.

   

                                                            

  Best Regards,   

   

  Corporate Compliance

  Customer Answer

  Date: 10/03/2023

  Complaint: ********
  
  I am rejecting this response because:

  This problem is Cox changed our user name and didn't notify us. Since then ***** from Cox called and has fix the computer problem. STILL CAN'T CALL DOCTOR' OFFICE ON THE PHONE!
  
  
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:07/13/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I visited *** South ER 4 years ago, September 16, 2019. Received minimal services, and left before examined. They charged me $610, sent the bill to a MADE UP address and never informed me of charges by telephone either. Now, 4 years later, it's on my credit report in a collections account, which I only found out about because I happened to check it. *** refuses get the debt back from the collection agency, despite this being entirely their error. Their actions have wrongfully punished me financially via my credit, and they refuse to fix their mistake. I would like them to pay for my collection bill since they refuse to take back the amount from collections.

  Business Response

  Date: 07/19/2023

  We received and thoroughly reviewed complaint #******** (dated 7/13/2023).

  In response, we reached out to patient via telephone to advise of the subject billing status at this time, and its our understanding this matter has been resolved to patients satisfaction. 
  

  At CoxHealth we are committed to providing great healthcare and we are always trying to improve how we serve our patients. We apologize for any distress and/or frustration that patient may have experienced.

  Best Regards,
  

  Patient Financial Services

  Customer Answer

  Date: 07/20/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:06/29/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am disputing my 11 bills in collections. I have contacted cox heath from January -June 2023 inquiring about specific bills and not receiving an invoice. When I contacted cox billing they advised the bills had not been processed yet. I do not have insurance so no further wait for approval was pending. I also called the direct offices of the specialist to inquire about the bills and received the answer of it can take time. I spoke with ***** with cox billing on June 26th and filed a complaint about no bill updates and needing to know if there are bills I can put on my payment plan. She advised me that I had a few in and those would be added. I asked ***** if there are any outstanding bills on my account or non that have been paid that I needed to address and she advised no. I later received a phone call June 29 from a collections office advising I had 11 unpaid bills! Collections advised that if there was a mistake cox can rectify it. I called cox billing back spoke with manger ***** (male) and all he could tell me is that after 3 invoices if no payment is made bills go to collections. He advised 5 statements had been sent. If 3 statements are sent per bill , and I have 11 supposed bills according to collections , I then should of received 33 invoices!! Which I did not and manager ***** confirmed only 5 were sent. Cox billing had and continues not to do their job and has not followed through with compliance. If I am told by the billing department there is nothing that has been billed and then find out I have 11 unpaid bills as I have been calling this is fraud. Cox health continues to not contact me or leave any voicemails. Cox health continues to lie about their work ethic. Cox health needs to be under investigation for fraud , improper billing invoices and improper follow up. Manager ***** denied my request for these bills to be removed from collations and I request that this is done.

  Business Response

  Date: 07/07/2023

  Dear Better Business Bureau Investigator,

  We received and thoroughly reviewed complaint #******** (dated 6/30/2023).

  In response, we reached out to patient via telephone to advise of the subject billing/account status and it’s our understanding this matter has been resolved to patient’s satisfaction.         

  At CoxHealth we are committed to providing great healthcare and we are always trying to improve how we serve our patients. We apologize for any distress and/or frustration that patient may have experienced.                                                      
  

  Best Regards,

  Patient Financial Services

• Initial Complaint

  Date:06/24/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *** is billing me for services I don't owe. They billed some insurance company that I don't have and have refused to bill the right one. I just got another bill and I have dup billed for ********** wellness visit that is 100 percent covered by insurance. I have talked to them about it and they still haven't fixed it. ***** acct number is *******

  Business Response

  Date: 06/30/2023

  June 29, 2023

   

   

  Dear Better Business Bureau Investigator,

   

  We received and thoroughly reviewed complaint #20231556 (dated 6/26/2023).

   

  In response, we reached out to patient via telephone and its our understanding this matter has been resolved to patients satisfaction.      

   

  At CoxHealth we are committed to providing great healthcare and we are always trying to improve how we serve our patients. Again, we apologize for any distress and/or frustration that patient may have experienced.

   

                                                            

  Best Regards,   

   

  Customer Answer

  Date: 06/30/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  I want to thank the lady from *** that called.   Very quick, professional and accurate.
  Sincerely,
  
  *******************

• Initial Complaint

  Date:05/15/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello I went to the ******* center 3-3-23 and she said my copay was $50.00. I paid it by credit card (now I regret doing) thinking I would just take care of it. I had an echo on ****-23. I received my ******** EOB May 10th. My $50.00 payment was not on my 2 statements from ***, 1 for $13.00, 1 for $89.35. I went into billing on 3-15-23 and spoke with a lady that said they "cannot" find my $50.00 payment. She said they received info from ******** for the **** dates but have not even filed the 3-3 appointment yet. That doesnt make sense you filed 2 later dates but not the previous date. She said i had an old bill from 2015-2016 but that bill "was sent to collections because its so old", About an hour she called me and stated that "they applied my $50.00 copay to that old bill. I told her that "that was a copay for my 3-3 office visit and payments cannot be applied to bills they sell to collection agencies". I had spoke to a billing person in 2016 and they said " once a bill is sold to a collection agency we cannot accept or apply any payments to that old account". I want my $50.00 payment to be applied to my current office visit. I don't believe it is legal whet they are doing to me.

  Business Response

  Date: 05/24/2023

  May 23, 2023

   

   

  Dear Better Business Bureau Investigator,

   

  We received complaint #20061563 (dated 5/16/2023).

   

  We thoroughly reviewed the subject account and once the March 6, 2023 date of service has processed (currently pending with patients insurance), if there are any over-payments, it would be applied to any open balances on the patients account (including any collection balances) at that time. This is our standard practice for any overpayments within our accounting system.           

   

  At CoxHealth we are committed to providing great healthcare and we are always trying to improve how we serve our patients. Again, we apologize for any distress and/or frustration that patient may have experienced.

   

                                                            

  Best Regards,   

   

  Customer Answer

  Date: 05/24/2023

  Complaint: 20061563
  
  I am rejecting this response because:

  They did not apply the copay  i paid ($50.00) to the office visit. The receptionist  told me that the payment would be for that office  visit copay, now they won't apply it to that office appointment. Guess I learned my ****** never pay a copay at time of office visit at this health facility because they won't apply it to that office visit. Good thing there is another health care facility here I can go to besides ***. 
  
  
  
  Sincerely,
  
  ***********************

  Customer Answer

  Date: 05/24/2023

  Here is my proof. I paid $50.00 copay for this visit. At the bottom of the bill a lady in financial services wrote I owe $38.27 after my copay was applied. Now they say my $50.00 copay didn't go to this butvan old billbfrom 2015. Thank you

  Customer Answer

  Date: 05/25/2023

  I spoke with a person today in billing and he said my "copay" was listed as "prepay" in their system. He was able to see my credit card copay and move the payment so it shows up as "copay" and It will be applied to the $89.25 balance.

  I AM HAPPY WITH THIS RESPONSE FROM *** AND AM SATISIFIED WITH GHIS OUTCOME.

  Please change my "response unacceptable" to "response acceptable" on BBB site.

  Thank you for your assistance, mark

  Business Response

  Date: 05/30/2023

  Dear Better Business Bureau Investigator,

   

  We received and thoroughly reviewed complaint #20061563 (dated 5/16/2023). 

   

  In response to patients follow-up, we reached out to patient via telephone and discussed the subject account. Its our understanding this matter has been resolved to patients satisfaction.        

   

  At CoxHealth we are committed to providing great healthcare and we are always trying to improve how we serve our patients. Again, we apologize for any distress and/or frustration that patient may have experienced.

  
  

  Sincerely,

  
  

  Patient ********* Services
  

  Customer Answer

  Date: 06/02/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:04/14/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last year I had a *** ambulance take me from my home in republic to mercy emergency. Someone at *** put in false contact information on my file. this has resulted in my bill never having been paid and turned over to a collection agency. to make matters worse the collection agency has refused to talk to a federal agency that is trying to pay the ambulance bill. what i need is for ***, since they caused this problem, to contact the collection agency to accept payment from the federal government. this affair has had an adverse effect on my credit score.

  Customer Answer

  Date: 04/17/2023

  Cancel complaint. *** has responded and correcting the problem. Thank you. ***********************************

• Initial Complaint

  Date:04/06/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Charged $40,000 for appendectomy for Feb. 2021 Cox Health Branson MO. They delayed scheduled surgery by 10 hours. Caused my appendix to perforate. Insurance pays for $34,000. Agree to payment plan with hospital, autodrafted each month. After never missing a payment, they decide to stop drafting my payment Nov. 2022, saying they need to verify income to "re-up" payment plan. I had moved in December, didn't get the letter they sent out. I don't think to update my address with the hospital because this is an autodraft payment. They didn't contact any of the phone numbers on my patient intake form, instead use an outdated one. I don't notice they stopped drafting that particular bill because there are two other bills still being autodrafted from that same procedure. Try to talk with financial services to go back to hospital payment plan so I'm not dealing with a debt collector and don't have a hit to my credit. Again, never missed a payment, they just stopped the autodraft and I wasn't informed. No recourse, have to deal with debt collector and take hit to my credit. Outrageous. My bill should have never been $40,000 either. It only cost that much because they delayed my surgery twice, by 10 hours, charging me for the ER that entire time and causing me to have a more intense and serious surgery. It feels as if the surgery was delayed, so I could be charged more money, worsening my condition.

  Business Response

  Date: 04/17/2023

  Dear Better Business Bureau Investigator,

   

  We received complaint #**********dated 4/7/2023). 

   

  In response, the subject billing and care was thoroughly reviewed. We have reached out to the patient via telephone to advise of the subject collection status at this time, and it’s our understanding this matter has been resolved to patient’s satisfaction.       

   

  At CoxHealth we are committed to providing great healthcare and we are always trying to improve how we serve our patients. Again, we apologize for any distress and/or frustration that the patient may have experienced. 

   

            Best Regards, 

  
  

            Patient Financial Services

• Initial Complaint

  Date:03/09/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  CoxHealth Springfield sent a statement dated 11/21/22. It had a visit on 10/26/22 for a MRI procedure done with a co-pay of $66.79 and a visit on 10/27/22 for a Myelogram procedure with a co-pay of $66.79 thru my ESSENCE Healthcare plan. The total amount due was $133.58. Check **** was sent for the total amount and was posted to my checking account on 12/12/22.A second statement from CoxHealth came dated 12/22/22. It stated second notice for the two co-pay amounts of $66.79 and a total of $133.58. A second check **** was sent for a total of $149.51. It included another co-pay amount of $15.93. I assumed the first check was lost and a new check was sent on 12/4/22.for total $149.51.ESSENCE Healthcare contacted *** billing and they know of the over payment but refuse to refund any money until all pending bills are paid. 2023 bills would be thru CoxHealth ******** Advantage. This method of money handling is creating a convoluted accounting of payments.CoxHealth had the money in hand 10 days before the second notice.

  Business Response

  Date: 03/17/2023

  March 17, 2023

   

  Dear Better Business Bureau Investigator,

   

  We received and thoroughly reviewed complaint #******** (dated 03/10/2023).

   

  In response, we reached out to patient via phone and its our understanding this matter has been resolved to patients satisfaction.

   

  At CoxHealth we are committed to providing great healthcare and we are always trying to improve how we serve our patients. Again, we apologize for any distress and/or frustration that patient may have experienced.

   

                                                             

  Best Regards,

                                                              

  Patient Financial Services

  Customer Answer

  Date: 03/17/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:03/07/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since May 2022, Cox Hospital has sent me numerous bills that they claim I need to pay. With my insurance, I actually am only responsible for my co-pays. If the amount insurance pays is not enough to cover the bill, then my insurance will do something called balance billing. Which is where either the healthcare provider or myself can resubmit the claim and my insurance will pay the remaining balance. Before I realized they did that, I ended up paying them $143. 10. When I realized this, I had my insurance company pay Cox Hospital that amount. Cox refused to refund my money. Every time I submitted proof to them I was owed money, they sent me new bills, some over a year old, claiming I owed them even more money. Some of these were for STD testing that was to be apart of a full blood panel my doctor ordered. So I find it funny that over a year later all the sudden I am being billed for them. It got to the point where I have had to get two different attorneys to send demand letters, to refund my money immediately, and to stop sending me bills and to contact them rather than me. Cox has not followed the demand letters at all. They have received faxes of the EOB from insurance event stating I only owed copays, attorney letters, proof of over payment, and proof the remaining balance yea sent to insurance, as well as what to do if a balance is owe after insurance has paid. Cox still is sending me bills. If I actually owe them money, then they need to deduct what I "owe" and refund my money immediately. My attorney is ***** ****, who is my uncle and is tryin to assist me, he is not officially representing me. I want all bills to cease, and I want the money I am owed.

  Customer Answer

  Date: 03/10/2023

  I apologize for the delayed response. I check my email every other day.

  I also forgot, Cox Hospital told my insurance company my account was at a $0.00 balance. Also, when I called in September telling them they owed me money, I was told they would not refund me if I had charges for other services. They can't do that. What if the charge is old enough they cannot legally collect on it?

  Business Response

  Date: 03/15/2023

  March 14, 2023

   

  Dear Better Business Bureau Investigator,

  We received and thoroughly reviewed complaint #******** (dated 03/07/2023).

   

  In response, we reached out to patient via phone and it’s our understanding this matter has been resolved to patient’s satisfaction.

  At CoxHealth we are committed to providing great healthcare and we are always trying to improve how we serve our patients. Again, we apologize for any distress and/or frustration that patient may have experienced.

   

                                                            

  Best Regards,

                                                              

  Patient Financial Services

  Customer Answer

  Date: 03/16/2023

  Complaint: ********
  
  I am rejecting this response because:
  I did not ask them to reach out to me. Also, they are to  communicate with my attorney, ask he demanded in his letter. He also stated they are to cease correspondence with me. As I stated my original complaint, part of my issue was they received letters from two separate attorneys and failed to communicate with him. It is understood, when an attorney is working on someone’s behalf that they are to go through the attorney rather than the client directly. I told them they needed to contact my attorney, so nothing was resolved to “the patients satisfaction” That is a lie. 
  
  
  Sincerely,
  
  ****** ****