Customer ReviewsforMercy Hospital

Why does Mercy Hospital make patients who are in pain wait weeks before getting treatment? . I realize that there are patients who are suffering more than I am, and patients who have more serious conditions than I have but this is how Mercy is dealing with my pain . Day 1 (November 26) My wife took me to the Mercy Springfield emergency room to see what was causing my severe back pain and leg numbness. The pain was severe enough that I was unable to work. I was pretty much confined to the bed or the couch. After a 4 hour wait I was given a steroid shot and referred to the pain management center. The staff was very nice. They blamed the long wait on being understaffed . Day 3 (November 28) I met with the pain management center who told me that I had to get an MRI before they could treat my pain. The staff was very friendly . Day 11 (December 6) I met again with the pain management center. The pain doctor said I had a disc herniation pushing on the L3 nerve. They said that a steroid injection in my back would help relieve the pain and numbness. They said that due to being understaffed the soonest I could get a shot was December 20th . Day 25 (December 20) I met again with the pain management center. The doctor, and the staff, were very professional. Due to their handling of my back pain, the steroid injection in my back was not a bad experience . Day 59 (January 23) My next appointment for a possible second steroid injection . Once again, why does Mercy Hospital make patients who are suffering wait weeks, or months, before getting treatment? Other patients must also find Mercy service lacking because, according to the Better Business Bureau, the customer review rating for ********************** is only 1.53 out of 5 (one and a half stars). Do we need to start calling the Mercy Hospital corporation "Show-No-Mercy"?

I've been a Mercy Health patient for years and have been to this Mercy hospital a few times for procedures and they've always been professional, if you want excellent care then go to Mercy Health.

I would prefer not to even given them a star rating! Mercy is a joke and if you can use ******* you'd be better off! I went into Mercy STL Integrative Medicine per my doc's request and specifically asked, am I covered in network. The answer was yes. I also checked with my insurance company, *****, the answer was yes. I went a few times a week for over 3 months and then I started receiving bills. Now they are up to $7,000! Obviously I called after the first bill and I was advised by Joan at Mercy IM that she would be taking care of it and look into for me. Weeks go by, no response. I call again, told the same thing, but now I am seeing all of the bills - again, over $7,000. I had already begun making payments of $250 a month, but was advised, that is not enough, I need to make over $350 otherwise, I will be turned into collections. I call Mercy IM again, being told the same thing. I call the insurance again, and this time, I asked them to call Mercy as I was getting nowhere. After 2 hours on the phone, Mercy's customer service rep (Jakayla) was putting in a ticket stating that the tax id/address isn't correct and updating the address to reflect the *** ***** PO Box address vs the Chicago IL PO Box address. Hence why my insurance wasn't covering it - it stated IL when it should have been MO, therefore putting me "out of network" The Tax ID they have on file does show the Mercy Integrative Medicine ***** ******* ** *** ** *** ******* *** ***** *** This is what should have been reflected the correct address and claims will be reprocessed. I get a harassment call today from Mercy stating that I owe this money and need to pay it now. My claims are denied and the info is correct! WHAT!!! At the end of the day, Mercy Health has been in decline and they need you to pay! Choose your healthcare facility wisely and as I said, stick to those who know how to manage!

I have been seeing ***************************** at the the plastic and reconstruction surgery center. ******************** was a wonderful and went above and beyond to make sure I had what I needed and was comfortable and happy. He was just amazing. His nurses did wonderful as well. I will highly recommend anyone coming here and seeing ********************. You know you'll be in good hands.

Wish I could give a negative star.Spent 2 days in the ** and never got seen. Even one nurse told me my issue wasn't that urgent.I went in because my doctor told me to. I'm having chest pains, shortness of breath, pain on the left side of my chest, stabbing pain in my left armpit and left neck. Leg numbness along with dizziness that has caused me to fall several times. Had to call my doctor to go see a cardiologist. The nurses kept telling me I saw someone when I never did. All they did is do a EKG and take some blood, then left me sitting in waiting room for 10 hours the second time. The first time I was there I was supposed to get chest xrays that never happened. Told them I have diabetes and they told me I couldn't have food or water so wasn't able to eat for over 12 hours. Never saw anyone so until I see a doctor I have to live with these symptoms

***** and *** were the EMTs in ******************* were very nice when they took me to the hospital Sunday morning. I am 74 years old and had problems while eating in a restaurant with my family. They were professional and personable. They made a very scary event less stressful.

Mercy needs to rethink how they process patients through the ER. I, and 6 other patients have been sitting in the waiting room without seeing a doctor for over 12 hours. The longest waiting that we know of, is a 70+ years old man who has become so exhausted he is sleeping on the floor. They do not feed the patients, expect them to abstain from food or water while they are waiting to see the doctor. If anyone questions staff they tell us to wait and discourage people from leaving.

I was in a terrible 3 car pile up on the highway earlier. I was pulled from my vehicle & transpoted to mercy ER. The paramedics told ER staff that I had previously lost consciousness & had a current concussion & sprained/fractured ankle upon arrival. They proceeded to leave me in the waiting room for 9 hours before I asked to be transferred to a different hospital. That also never was addressed. This facility should not be open to the public as they have had several very seriously injured people waiting an absurd amount of time. I'm discussed & currently seeking legal counsel.

My spouse is CURRENTLY in Recovery Room **** due to extensive abdominal surgery. He was eligible for pain medication at 8:30 p.m. Five calls to the nurses' station over the course of 2.5 hours & his nurse assistant couldn't be bothered to pause his movie long enough to check on him. He's connected to an IV, completely out of water, & had to empty his own catheter bag. When I left earlier today to go to work, I didn't realize I'd left him to die. Mercy is going to kill him before I can get back to save him.

Mercy ER 01/28/2023, I WAS SENT FOR A STAT *** FROM AMBULATORY CARE DUE TO THE INABILITY TO WALK, LEG NUMBNESS SERIOUS PAIN. THE *** WAS CALLED AHEAD AT 1:00PM IN AFTERNOON. I WAS NEVER SEEN BY A PHYSICIAN, NOR NURSE, AND APPROXIMATELY 10 HOURS LATER TAKEN FOR ***, STILL NEVER SEEN BY DOCTOR. MY FAMILY CONTINUED ASKING WHY I HAD NOT RECEIVED A ROOM NOR CARE AND WAS INFORMED BACK PAIN ISNT ACUTE, SO THE HOMELESS ALCOHOLIC WITH PANCREATITIS DUE TO DRINKING WAS SEEN IN AND OUT IN 2 HOURS BUT WHAT THEY ASSUMED WAS MINOR BACK PAIN WITHOUT CARING FOR ME, WAS GROSS NEGLECT. THE *** RESULTS SPOKE VOLUMES. SHAME ON YOU MERCY