ComplaintsforBass Pro Shops

• Initial Complaint

  07/10/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I am writing to inform that bass pro is using very deceiving sales practices online.Last week i bought a $799 boat because it said they had it in stock, and that i could pick it up that day. I paid. But they didn't have the boat in stock, now they say wait a week.mean while i have checked daily and it still says pay before 4pm pick one up today online.isn't that called bait and switch?i have called corporate asking them to fix there issue, they claim they can't keep up with inventory, but every other store can??seems easy with the computers of today.I suggested if you can't keep up with inventory change your website and don't claim to have it, would be as simple as saying call to check stock?

  

  Business response

  07/11/2024

  We do state to order by 4:00 pm for same day pickup in store. We also show if stock is available at the store or limited at the chosen store. If stock is not available at the store or is sold out while the order is processing, the merchandise has to be shipped to the store before a pickup can be done.

  Customer was sent a gift card on 7/8 for the confusion.

  Customer response

  07/11/2024

  Complaint: 21969497
  
  I am rejecting this response because:
  How can you claim still to this day and everyday since i have made my purchase that if you pay before 4pm online you can pick up the boat in the store same day.   that is a lie.

  you do not have them in the store, you bait people in thinkin g they can pick up same day and they can't, just like myself.

  it's called bait and switch.

  all i want is to be told the truth on a website. if you don't know if you have it, don't claim to.

  I received a small gift card, but lost out on a fishing trip with a friend visiting because of bass pro lying to me.
  Fix your website and stop lying

  P.S. I still don't have my boat, delivery is late now
  
  Sincerely,
  
  *******************************

  Customer response

  07/11/2024

  this is there website today, says i can pick up today, that is a lie

  Customer response

  07/11/2024

  this is there website today, says i can pick up today, that is a lie

  

  Business response

  07/11/2024

  Order was abandoned today. PayPal account is being refunded.

  Customer response

  07/12/2024

  Complaint: 21969497
  
  I am rejecting this response because:

  Limited stock means you have stock, and you didn't.

  so once again that"s a  lie.

  enclosed is a receipt i downloaded yesterday before i cancelled my order.

  It clearly makes you think they have the boat instore for same day pick up and they don't have it.

  BBB is that not deceiving???

  is it to much to ask for the truth on a website, not bait and switch??

  Just because i bought it from someone else doesn't mean you can keep lying,  fix your site or deal with upset customers. seems like a no brainer.

  
  
  
  Sincerely,
  
  *******************************

• Initial Complaint

  07/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On June 9th I had my boat turned into the Manteca location for service after a propeller fell off the boat while I was on the water with family and had to get towed in, I bought the boat 2 months ago and paid cash for it $25,000 for our pontoon. After dropping off and inspection I was told that it was an easy fix and I would be back on the water in a week. Here I am a month later no boat and nothing but lies. I'm complaining about the unethical of the company and the service it is providing at the ******* location. They have tried to resolve the problem by telling me another lie to hold me off to another one. I have traveled after being told my boat was ready and part was installed to upon arrival after an hour-long trip (since there are very few bass pros shops.) That part was not on the boat and the bolt was missing. So I am waiting still as we speak for the arrival of my boat that should be here today they say they are delivering. I love Bass Pro but am very upset with the customer service I have received after a large purchase. I do have a bitter taste in my mouth about the service department and future service of my boat at this location. It would be great if any one could say Sorry and or some kind of compensation to store credit since i can not return my boat or anything at this point.

  

  Business response

  07/09/2024

  Management will review and contact customer.

  Customer response

  07/10/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  I see that they said they will reach out to me but I haven't saw nothing yet but if they don't it's probably another lie and I will refill again with you guys to I get respoce from them !! 
  Sincerely,
  
  *******************************

• Initial Complaint

  07/03/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Complaint Details I placed a order on June 6, 2024 order #Y115755485. I returned the order on 6/13/24 and they received the return on 6/18/24. I was refunded 7/14/24 but on 6/28/24 I was recharged. I called Cabelas customer service and spoke with 6 different people and was told 6 different things. The warehouse said that they received a backpack and not the items I returned. The first representative I spoke with told me that the tracking number I have is different than the tracking number that they have. I attached a copy of my QR code with the tracking number that they gave me for the refund. Another representative use the tracking information that they have on the package that was delivered, and it says that the packing label was damaged that it is a possibility that ***** put the wrong tracking label on my box. They told me I had to call *****. I called ***** and they said that I cannot file a claim because I am not the shipper that the shipper has to file the claim so I called Cabelas back and told them that they have to file a claim and they told me they cannot do that and they would not try. I spent over 3 hours on the phone speaking with different people.Now they are saying theres nothing they can do for me. Its not fair that I being charged for items that I dont have. I used the box and label they sent me and now Im being charge for someone elses mistake. Im so disappointed

  

  Business response

  07/06/2024

  Customer submitted same complaint on 7/6 ******** with documents.

  Customer response

  07/08/2024

  I placed a order on 06/6/24 order Y115755485. I returned the order on 6/13/24 and they received the return on 6/18/24. I was refunded 7/14/24 but on 6/28/24 | was recharged. I called Cabelas customer service and spoke with 6 different people and was told 6 different things. The warehouse said that they received a backpack and not the items I returned. The first representative I spoke with told me that the tracking number I have is different than the tracking number that they have. I attached a copy of my QR code with the tracking number that they gave me for the refund. Another representative use the tracking information that they have on the package that was delivered, and it says that the packing label was damaged that it is a possibility that ***** put the wrong tracking label on my box. They told me I had to call *****. I called ***** and they said that I cannot file a claim because I am not the shipper that the shipper has to file the claim so I called Cabela's back and told them that they have to file a claim and they told me they cannot do that and they would not try. I spent over 3 hours on the phone speaking with different people.Now they are saying there's nothing they can do for me. It's not fair that I being charged for items that I don't have. I used the box and label they sent me and now I'm being charge for someone else's mistake. I'm so disappointed in the horrible customer service Im receiving. When I asked about the items I returned, they said that they could be in the warehouse and would be scanned later but as of right now they have a backpack on file as being returned. I told them that I did not order a backpack and there was no backpack in my order. All they said was that that is what they received and theres nothing they can do. I told them I want them to send me the backpack back because if theyre saying thats what they received and they recharged they should send me the backpack. They also said they cannot do That. It has been a month.

  

  Business response

  07/08/2024

  Customer was recharged because we did not receive the merchandise back that the customer ordered. We have spoken to the customer multiple times and she never asked to have the backpack back. We are checking to see if our returns department has the backpack to return to the customer.

• Initial Complaint

  07/03/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I ordered an item from this store on June 10th, because it was in stock and I needed the item right away. The store charged my card immediately and I received a confirmation of my order and bothing else.I was not given any shipping information and when I called customer service, they said that this was standard. It has now been nearly a full month and I have not heard a peep.I was charged for an item they never sent me, and I have no tracking information or let me know whats going on. **************** is zero help and I have gotten no answers from the store. Scammers at their finest

  

  Business response

  07/06/2024

  We have emailed the customer for more information.

• Initial Complaint

  07/02/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  For several months Bass Pro / Cabela's (**)had the Mossberg 590 Shockwave 7-Shot Pump-Action Shotgun (SKU: *******, Mossberg # *****) listed as "limited stock" at the location in *******, **. The store is 1-hour drive for me, so I did not want to make the drive and have the item be unavailable. Instead, I waited for it to be in stock for "ship-to-store." In June 2024, it became available for ship-to-store and I attempted to order it during the 10% off coupon offer. The website would not allow me to do it. I contacted ** on several occasions by phone, email and ******** to try to get the issue resolved. Eventually, one of the reps stated they would send the issue up the chain to "Legal and Compliance (LC)." Yesterday, 7/1, I finally got a call from customer service who stated they had a response from LC stating that this firearm was restricted in the state of ************. She stated that the law prohibits ** from selling this firearm in the state of ** or to any resident of **. That is false; it is not. I asked for a phone number, email or mailing address for LC so that I could try to get this error correct and was given a phone number. However, I called that number and the person I spoke to said she is not with LC and LC does not have contact information. I work closely with Second Amendment attorneys in my state to promote gun rights, so I am well aware of the laws in my state. There are no laws in the state of Pennsylvania restricting this particular firearm - none. My attempts to reach ** to get this corrected have been unsuccessful. **************** has no desire to even attempt to get it corrected.

  

  Business response

  07/03/2024

  ****************** is correct this is not a PA law, however, the issue is how ATF recognizes this firearm on the ******************************************************** As a result, our company has decided that none of our PA locations will sell this firearm to prevent issues with any firearm discrepancy types. 

  Customer response

  07/04/2024

  Complaint: 21934433
  
  I am rejecting this response because: It's a nonsensical response.  If we were talking about the 14.5" barrel variant, there might be some confusion as to the classification of this gun at state vs federal levels.  However, this particular model has an 18.5" barrel and thus is classified as a shotgun under Pennsylvania law and as a firearm at the federal level (per the ATF's definition).  Neither the state nor federal governments classify the 18.5" as a pistol or AOW. In short, the background check would proceed as usual with no conflict between state and federal levels.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  06/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchased a new pontoon boat in april of 2020 from Bass Pro Shops in *******. Boat decking and carpet started showing signs of corrosion in Dec 2020. I reported to Bass Pro shop in **** and they said they would continue to watch it. Brought it back at the end of 2021 and they took pictures and said they would send off to corporate to get repaired. ****************** changed personnel and nothing ever happened. Took boat back in for the same concern mid 2022 and service department took more pics and never got back to me. Took it back early 2023 and they had no previous pics so again, I was pushed off and new pics were taken. Late 2023 pics were again taken for the factory. They approved work and I took the boat in for repair Dec 2023. I still dont ETA on the return of my boat, and have been without my boat for almost 8 months. I would like my boat repaired or replaced in a timely manner. 8 Months is not timely.

  

  Business response

  06/26/2024

  Management will review and contact customer.

• Initial Complaint

  06/01/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I am a long time customer of ********************** in *******. This past 6-8 months me and my wife have been going there to purchase clothing and other items and started noticing fraudulent pricing. On the first instance my wife bought a sweater full price for $39 cad and the next week the same item was on sale so we went back to buy another one and with a %40 discount wa now $49. This has happened over and over with numerous items since then. They have a regular price then advertise a discount and when you go to buy the discounted products they are marked way up and the final price is either the same or more expensive

  

  Business response

  06/04/2024

  We will contact the customer for more information so we can check the pricing issue.

• Initial Complaint

  05/30/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I purchase a generator from Cabela's / Bass Pro shop online . They already gave me the hard time during the purchase one moment it was available the next minute the order cancelled. I believe I spoke with the same lady ***** . ***** is nasty in a nice way condescending and sly with her tone and remarks . We had a storm here in ******* which cause me to use my recently purchased generator but to my surprise more then the box was damaged the generator had a big dent on the vent . I took pictures it was new out of the box . She said nothing they could do about it being delivered like that 60 days had passed . She gave me Champion's the maker number . I advised her this came from their store . She really just ignored me . I would like a billing adjustment or arrangements for a replacement . I don't tend to open something that should be new to inspect it . I trust the company to deliver and be about their word .The generator is heavy the damage was notice after taking completely out of the box .

  

  Business response

  05/30/2024

  We will contact customer to resolve.

  Customer response

  06/06/2024

  I am satisfied with the resolution.

• Initial Complaint

  05/28/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I bought the Mako 18 LTS from Bass Pro / White ***** on 07/18/2023. It has been in the shop 4 times for various warrenty work. The were electrical problems with smoke coming out of the breakers, bad batteries, wiring issues, charger issues and trolling motor low speed. I think they wired the 12V system to the 24 V system, don't know for sure. It is now in the shop since 15 Feb. The hdy pump for the jack ***** is leaking. Emailed them yesterday and they say there are still waiting for the part. I have talked to them many times, in person, phone and email, trying to resolve the problem. A good point of contact is ***********************, Assit. GM. I'm asking the boat be fast tracked and repaired quickly. One of the service guys told me they are selling so many new boats that they don't have time to work on mine.

  

  Business response

  05/29/2024

  We will check on the status of the repair and contact the customer.

  Customer response

  05/31/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  05/14/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I recently purchased a new boat, but unfortunately, there were some minor scratches that needed to be addressed. The dealership has attempted to rectify the situation by repainting the boat twice, but I still have not been able to take possession of it, despite the initial expectation that the repairs would be completed within two weeks.Without my explicit authorization, the dealership decided to sand down the entire boat and repaint it. Given the ongoing delays and the fact that I have already made a significant down payment and am incurring interest charges, I would like to explore the possibility of canceling the current finance agreement and considering the purchase of a different boat if the repairs cannot be completed by the 22nd of this month, which marks two months since the initial transaction.

  

  Business response

  05/15/2024

  We are working with the customer to resolve the issue.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩