Complaints

This profile includes complaints for Bass Pro Shops's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Bass Pro Shops

  2500 E Kearney St Springfield, MO 65803

  
• 

  Bass Pro Shops

  3101 Bass Pro Dr Columbia, MO 65202-0000

• 

  Bass Pro Shops

  1935 S Campbell Ave Springfield, MO 65807-2650

• 

  Bass Pro Shops

  1 Bass Pro Dr Branson, MO 65616-2096

• 

  Bass Pro Shops

  155 W 104th Ave Anchorage, AK 99515-2679

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/19/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a storage customer for several years and use their service dept for all maintenance. Recently I had them perform the 100 hour service and informed them of an oil sheen around the motor and it was sluggish to trim up. Upon completion of the service l found they replaced steering pump seals but did not fix the trim up issue. I also found the tach info ie. Oil/water/volts no longer worked after the service dept had attempted to reset the service hour function. Upon further inspection it was noticed the motor cooling water stream was not functioning that should have been detected in the service check. Without formal notice by letter or e mail tracker claimed the corporate parent now refuses to work on Yamaha boat motors. They will not allow anyone to work on the boat at their property so I will be forced to have it towed somewhere or acquire a trailer to move it some where else for service. They have the ability to fix the motor or allow an insured mechanic to work on their property.

  

  Business Response

  Date: 09/22/2022

  Management is reviewing.

  Customer Answer

  Date: 10/13/2022

  Complaint: ********
  
  I am rejecting this response because:
  
  I received no notice that my autopay was declined. I only received a cancellation notice right before Ian hit our area. I believe this was a purposeful tactic by management to limit their exposure to claims. The service rep I spoke with would not provide the name of a supervisor only repeating its their policy now that a moratorium on renewals is ongoing and to call back. I indicated that this policy was probably not legal but fortunately for others the state of Florida stepped in and cancelled their arbitrary moratorium. Since they left me without insurance I found another carrier who was cheaper and I will cancel my Boat us membership and inform all of my many boating friends about Geico.
  
  Sincerely,
  
  ***** *********

  

  Business Response

  Date: 10/13/2022

  The customers unit is currently ready for pickup. The location expressed to the customer that they're not authorized to work on Yamaha motors, but did find a neighboring Marina that would be able and help.

  The location has stated that the service manager has addressed all issues, other than replacing the seals that have cause a leak in the tilt (on the motor), due to not having access to the parts. the location is also not authorized to work that far in depth on Yamaha motors. The location found the customer a marina 2 minutes away that was able to fix the issue for him. The customer was informed of this 3 weeks ago, in which he’s yet to come pick his unit up and take it to the neighboring Marina for repair.

• Initial Complaint

  Date:09/18/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a ******* DC from Bass Pro Shops website on 9/11/2022. Immediately the purchase price of 291.85 was removed from my bank. This item was a gift and the website said it would arrive by 9/13/2022. The order #********** was not there and i contacted the live chat and was told it was on the way. Fast Forward to 9/18/2022 at 9:20am the total price was removed for second time! I called and was simply told they cant see it so i should call back? They have me for 291.85 x 2 and have by doing so have caused substantial financial trouble for us. The website let me purchase the reel and did not list backorder. Also, we still have no reel and are out for well over 600.00.

  

  Business Response

  Date: 09/19/2022

  Order has been canceled and we are releasing all funds held.

• Initial Complaint

  Date:09/14/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently purchased a ****** blind online, the money was removed from my account the next day. 3 weeks have passed with no shipping update after speaking to Bass Pro representative they informed me that my package was being sent by a manufacturer and that the used *** shipping and I needed to contact them they couldn’t do or give me any information. I called the shipping company and they informed me they had no package for me in their system and they did not even ship to my area. I then called bass pro back and was then told maybe the shipping company used another company to ship it for them. I have not been able to get any information on the package or who has it. I do know that it has been paid for for several weeks and this is very disappointing that a company would operate this way

  

  Business Response

  Date: 09/15/2022

  We are checking on the order and will contact the customer.

• Initial Complaint

  Date:09/06/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had some charge backs with bass pro shops in 2021. They will not let me order products online. I have been ordering products with them since 1984

  

  Business Response

  Date: 09/07/2022

  We will stop mailings and emails.

• Initial Complaint

  Date:09/03/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May Concern: I am writing in reference to order ********** for a ****** Swiftlet Portable Hammock Stand. The item ordered was a wedding present for my cousin and his partner. I ordered the item on August 12th and was told that the item shipped on the 16th. While the BassPro website indicated that the item was awaiting pick up (see included image) the item had actually already shipped. I continued to rely upon the BassPro status as a way to anticipate when delivery would occur so I could update my cousin. Per a conversation with Bass when I called to ask why the item had not been sent it was stated by Bass to have been delivered on 8/19/2022 at 12:31 p.m. to the home of my cousin. While both he and his partner were home at the time it was stolen before they became aware and got to the item. As a reminder that at this time the item was still listed as awaiting pickup on the website. When I called to inquire about the status and was told that the item had been delivered by BassPro staff they told me that I should contact the ** Police and that they could do nothing further. I have attached the Police report I filled. I was relying upon BassPro’s website for status of the order. The erroneous information on the website led me to believe the item had not been shipped and that I need not alert anyone to it’s impending deliver. Further, I am not looking for a refund, I truly just want to give my cousin the wedding gift that I had ordered. A replacement product is all that I ask for. I would appreciate if Bass could find a way to offer such a replacement.

  

  Business Response

  Date: 09/06/2022

  Customer has been contacted with a resolution.

• Initial Complaint

  Date:09/01/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have asked bass pro shops to remove me from their email list no less than 6 times. I have clicked their “unsubscribe” link many times with no luck. I would like them to stop contacting me immediately. I included a pictured of the pop up window that loads after “unsubscribe” is clicked. I have been given this prompt 6 times and i still receive emails.

  

  Business Response

  Date: 09/02/2022

  We will remove him from our email list. Once you unsubscribe, it can take up to 10 days for the emails to completely stop as some emails may have already been scheduled to send.

  Customer Answer

  Date: 09/02/2022

  Complaint: ********
  
  I am rejecting this response because:
  
  I have personally unsubscribed from said mailing list multiple times over past few month/years and somehow am still receiving emails constantly. I think it is fair that the business shows some proof that i am actually removed from list and also that the unsubscribe link actually works as well. There are many many complaints with others having the same experience. Unacceptable predatory behavior. 
  
  Sincerely,
  
  *** ******

• Initial Complaint

  Date:08/31/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i ordered a ruger american rifle predator bolt action 6.5 grendel from bass pro shop 8 17 2022. i actually applied for a bass pro credit card, was approved so i used the credit card to purchase the rifle. i received the email that the rifle was ready for pickup at cabelas in ********** **. by the way my order number is W169792621. i picked it up aug 25th. i also purchased a scope that a employee put on. I purchase about $900 of total items.the barrel near the end has a couple of small scratches that wasnt on there before scope was put on, but it was insignificant. Since that day i have tried to purchase ammo for this rifle to no avail. there are several sites **** bbb approved that show ammo for the rifle, Most are scam sites. I have tried to purchase through all the major retailers,as well as BBB approved sites. Nothing can be found by actual dealers. I suspect corporate knew this and is unloading the Grendels in stock. I did contact Bass pro on line. The incident # is 220831-000899. i felt after ther was no real solution, besides im sorry i had no choice other than contacting BBB to resolve issue. Id like to return rifle, and use the proceeds to purchase another rifle that ammo is not a issue, Otherwise i found the employees helpful, and professional at the store.

  

  Business Response

  Date: 09/01/2022

  We will contact customer regarding a resolution.

  Customer Answer

  Date: 09/01/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They caaled me and offered to buy gun back,and i will purchase another rifle per *****
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:08/28/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Somebody fraudulently used my credit card to place a order. I called and talked to Lost prevention. Right as it happened. I got a change alert. Before the item was shipped or the order confirm. The lost prevention gency lied to me and told me that she cancel the order, but now I find out that they shipped the order and I'm stuck paying. This company is very shady and they lie to you. All I want is my money back on my card. I did not place order **********. So if someone steals your credit card information and buy something from them they will refuse to pay you back even though it's fraudulent

  

  Business Response

  Date: 08/30/2022

  We have canceled the order and will contact the customer regarding a refund.

• Initial Complaint

  Date:08/24/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My experience with Bass Pro Shoph has been terrible , from beginning to end. Please see my issues numbered 1 and 2 1- I bought a new Tahoe ********** from the location in **** **. It was a showroom boat. The sales personnel promised that they would detail the boat and give it to me upon completion. I went to pick it up the following Monday, and apparently many things in the boat were faulty, such as the cushions, the glovebox, one of the gauge meters and a scratch on the windshield. The gentlemen on the service was the one to point out all these deficiencies, and said not to worry, they are all on order to be replaced and he will make sure my boat is returned to like new. I leave for a month and call again in July. To my surprise, no one had ordered anything and were not even aware. I had to go ahead and explain the whole process to finally have them take care of it. Today, 2.5 months later, they scheduled me to take care of these.2- 2 problems occurred during the 2 months that I was using the boat: the volume on the radio is not working, and the wakeboard rack isn't locking properly. During my visit, I asked for these 2 items to be addressed through the warranty. I have to admit, that meanwhile, out of my lack of understanding the warranty contract, I LISTED my boat for rent. I capitalized the word listed, because although listed, I have not actually rented it. The gentleman calls me from bass pro shop to let me know that the warranty is now voided because my boat is being rented. I informed him that these damages are not due to rent, and even-though I have it listed, I did not actually rent it out and I'd be glad to remove all listings and not rent it out. He said it does not matter, the warranty is now voided. I agree that it was a costly mistake on my end due to my lack of understanding of the rule, and I take responsibility. But to be eager to void it that quick, within 3 months of me buying a new boat, based on just listing the boat isn't reasonable

  

  Business Response

  Date: 08/29/2022

  This has been sent to corporate management for review. 

  

  Business Response

  Date: 09/07/2022

  Management is reviewing and will contact the customer.

  Customer Answer

  Date: 09/07/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:08/24/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a tracker 800 SX LE ATV at my local bass pro shop. We were very excited to get it. We paid cash. We went and picked it up from the store put it on our trailer and it would not go into park. There is no emergency brake so it just rolls. We called and took it in. They said it was fixed. We brought it home and took it off the trailer and same thing happened again. This time they said it was a recall issue. They came and got it this time. Said it was fixed again and the same thing happens again. We called and they are coming to get it again. This UTV has 8 miles on it. We want a refund because this is a LEMON! We bought this and cant even use it. We have documented video of you need it.

  Bass Pro Shops Tracker Boating Center
  Address: ********************br>City: ********
  State: **
  Zip: 55379
  Business Phone: **********

  

  Business Response

  Date: 08/08/2022

  Management will review and contact customer.

  Customer Answer

  Date: 08/09/2022

   I am rejecting this response because: No one has tried to call me!
  I have attached a video of the *** not going into gear. It has been in the shop 3 times now! It only has 8 miles on it. This is a dangerous vehicle because it doesnt have a parking brake and I have small children who might be ran over if it is not in park and rolls by itself.  I bought a new vehicle that I expect to be new not worked on three or 4 times. The federal lemon law says that if a vehicle goes in to be fixed several times it considered a lemon. We want a refund on this vehicle and the accessories we have paid money for. ************ or ************

  

  Business Response

  Date: 08/22/2022

  This is being reviewed. 

  Customer Answer

  Date: 08/23/2022

   I am rejecting this response because:
  No one has tried to contact us. Out vehicle has been in your facility and is just sitting there unable to be fixed. We want something to be done.
  
  

  

  Business Response

  Date: 08/25/2022

  A formal response has been submitted directly to the BBB regarding the concern.

  Customer Answer

  Date: 08/25/2022

  Complaint: 17682905
  
  I am rejecting this response because:
  The message says they have submitted a formal response to this and yet I have not gotten one? Please submit one to me. My vehicle is still at the store after 3 weeks now and STILL NOT FIXED! It has 11 miles on it. I have not even been able to use it. It is a hazard to my family with no parking break, and the vehicle not able to be put into park. I want a refund. 
  
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 08/29/2022

  A formal response has been summitted directly to the BBB. The regional director and location are currently working with Textron on a fix for the unit.