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Complaint Details
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Initial Complaint
12/15/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My husband bought shorts and pants from this company and the merchandise gets holes in them and they are not made not good at all. He paid $200.00 dollars for the merchandise. We are recovering from covid and I'm on oxygen. We are a disabled couple. We are on social security. We just want the money back please or replacement pants and shorts. Resolution, we want our money back. And no gift card or credit card because they were always rude too us in the store at mesa riverview in mesa az. It is on dobson and Rio Salado near the 202 freeway. Thank you.
Business response
12/16/2021
Management will contact the customer.Customer response
12/27/2021
We never heard from the company we just want our money back please.Business response
12/27/2021
We offered to refund the customer when the merchandise was returned. Customer no longer has the merchandise to return and no proof of purchase.Initial Complaint
12/14/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
False advertisement. I stayed awake until 0400 on Black Friday to buy 3 Garmin ultra echo maps 102sv for $999 Advertised priced Made my order as they showed in stock. Several days later my order was cancelled due to they oversold. First, I know of people that ordered later than I did and their orders went through. Second in todays computer age there is no excuse for counts being off that badly. This leads me to believe bps pick and chose who they sent the graphs they had to. Was this based on any kind of discrimination? Possibly? Either way if they really didn’t have enough to go around they should have at least offered rain checks or upgrades to the next higher unit. Btw. There are some people who did get rain checks also.Business response
12/14/2021
We will contact the customerCustomer response
12/15/2021
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** ****Initial Complaint
12/06/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
Dec 6 2021. Tried to order cabelas Ultimate meat processing Pacakage. SKU: 2914418. Website runs you through the whole check out procedure including taking all cc info to then at final check, tell you the item is out of stock. No rain check available. I feel this is a form of false advertising or fraud. This needed to be expressed long before check out. I dont want anything for free, just what was advertised.Business response
12/07/2021
Management will contact customer.Customer response
12/07/2021
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** **********Initial Complaint
11/14/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I placed an order via their website last night, but needed to cancel it (Order Number: **********). I did so about 15 minutes after placing the order. I called and they told me I could not cancel it, but yet the items did not ship until about 24 hours later. They also told me to call once I was sent a tracking number and they could redirect the shipment back to them. I called and was told I could not do that, and that they could not issue me a return shipping label at this time. So, I am going to have to call yet again once I receive the items and then waste more of my time by shipping it back. This is ridiculous and it seems like they are trying to scam me by making it difficult to simply return items that I tried to cancel in the first place. I want my full refund of $33.84 issued ASAP!!!Business response
11/15/2021
We will issue a prepaid return label so the customer can return the merchandise.Initial Complaint
11/04/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I placed an online order (Order # **********) with Bass Pro Shops on 10/24/21. I was charged an incorrect sales tax amount. I contacted the company on 10/31/21 and was told the sales tax was correct. Product Total = $8.99 Shipping = $5.00 Tax Charged = $0.95 Total Charged = $14.94 I live in Summit County and my sales tax rate is 6.75%. My tax for this purchase should have been $0.944325. I should haven been charged $0.94 instead of $0.95 because the Ohio Department of Taxation says you can't round the third decimal up unless it's 5 or higher. ****************************************************************************************************************Business response
11/05/2021
We will contact the customer.Customer response
11/05/2021
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** ************Initial Complaint
11/04/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchased a muddy manifest cellular trail camera from bass pro on March 8th, 2021. (SEE 1.PDF) I had it for a short time when it quit functioning, but this was shortly after bass pro’s 30 day return privilege had expired. I contacted bass pro and they said that it was warranted by the manufacturer who would honor a one year warranty. I submitted the request repeatedly to the manufacturer, muddy trail cameras, and received a confirmation from them that they would honor a replacement. This is indicated as 2.PDF.Upon submitting to them all the documentation showing the purchase price and date (1.PDF) they said that they would send me a replacement. This never happened. I wrote them repeatedly and never got an answer so finally submitted a complaint to Better Business Bureau. They did not answer that complaint (3.PDF) I've now contacted bass pro again to find out what procedure I can use to get my camera replaced since the warranty that they said I could take advantage of has been ignored. I wrote them and received a curt reply that I could return it to them for a partial credit. This is not acceptable. I relied upon them as the seller to be able to take advantage of the warranty they supposedly provided. I would appreciate your appealing to them their decision so that hopefully we can come to unacceptable resolution.Business response
11/05/2021
Management will research the issue and contact the customer.
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Customer Complaints Summary
271 total complaints in the last 3 years.
78 complaints closed in the last 12 months.