Complaints

This profile includes complaints for Midas of Springfield's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Midas of Springfield

  1237 E Battlefield St Springfield, MO 65804-3601

• 

  Midas of Springfield

  1811 W Republic Rd Springfield, MO 65807-5730

• 

  Midas of Springfield

  1818 E Saint Louis St Springfield, MO 65802-2933

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/15/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my car there on 8/12 because it was shaking violently with the check engine light blinking, needed an oil change, and wanted my ** looked at. They called and told us what the issues were, we declined the ** repair because we told them we only needed what was NECESSARY to fix the shaking issue. They told us they were replacing an ignition coil and the spark plugs, we okayed that. It wasnt ready for pick up until Tuesday (8/13). I paid $1213.27 but noticed that receipt said 1 ignition coil for $569.99. Didnt sound right, but I assumed I was paying for whatever was NECESSARY to fix my car. Turns out they replaced ALL of the ignition coils. As soon as I left the parking lot, the check engine light was blinking and it was shaking violently again. I turned right around and told them, so they took it in for another hour+. Without giving me anymore information, they said that it was good to go and handed me the keys again. It seemed fine. Until I had to go to work a little later, the same issue was persisting. I took it back on 8/14, just for them to call us and tell us that our car cant be fixed and we have to take it to dealership because it must be something electrical. So we asked why they felt it was NECESSARY to replace what they did, and the manager (*****, I believe) told us that they were probably due to be changed out. Not that they needed to that they were probably due to. We asked for our old parts back and a refund. They had immediately discarded the old parts, so there is no proof whatsoever that my old parts were faulty. We picked up my car on 8/15 and they told us that the same code is popping up (P0302), a 2nd cylinder misfire. They told us they replaced ALL ignition coils because its easier to go ahead and do it while youre under the hood, even if they werent all faulty because they were probably due for it. Misdiagnosed with unnecessary repairs and original AND ONLY issue still persists without a partial or full refund. Unethical.

• Initial Complaint

  Date:06/24/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  payed an additional $50.00 to have the codes erased after Midas installed the coil pack and they said "they cleared the codes" but when i took the car to the dealership they said the codes were not cleared so they lied to us.

• Initial Complaint

  Date:04/26/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The service took place on 9/13/2023 at store 5330. The invoice was *******. I paid this transaction using my Apple Wallet linked to my Discover card and was charged $501.73. The following day the sales clerk called me and said that the transaction never went through. I gave her my Chase card to use for the payment over the phone. I was charged a second time on that card for $494.86 for that service of 9/13. I have gone over 3 times personally to the store to try and resolve this matter with promises that a check would be Mailed to me. It never has been. I have texted directly with the former district manager with promises of a check to be sent to me, it has never happened. On Oct 6th, 2023 ****** ( Regional Manager ) confirmed to me in a text message that I had been charged twice. His phone number is ************. He said a check would be mailed. On Nov 7, another series of texts telling me to go by the store to have my refund processed on my card. I did go to the store on Nov 30th, but they said they couldn't do the return on my card. Apologies were made, but NO action and NO refund was sent. My last two texts with ****** went unanswered- Jan 15, and March 22,2024. I returned to the store location again to inquire about my refund. The manager said the business had been sold and it was out of their hands. I have attempted a refund on both of my CC's. Due to the time frame, they are unable to process this claim now. This has been the shadiest and most disreputable business practice I have ever been exposed to. I would like my money refunded either in Cashiers Check, Business Check or credited to one of my CC's . The invoice is for $501.73. The second charge to my Chase card of $494.86 is what I should be paid back for.

  Customer Answer

  Date: 05/24/2024

  Could you please let me know where this stands with the Midas Owner of the store in Springfield , ** . Have you had any responses from him? It is my understanding that the businesses of all the Midas Stores in Springfield sold to a new owner, this dispute began with them over a year ago. Can you please tell me the name or company that now owns this chain of stores in Springfield , **? Thank you. *********************. 

• Initial Complaint

  Date:03/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We took our car into the shop on Wednesday, March 13, 2024 there was a squeak my husband specifically told them we wanted to know what was wrong with it to make the squeaking stop they gave us an estimate and we got it fixed so we thought they called and said the car was ready we went up there and waited over two hours extra come to find out they could not do the alignment correctly a worker told us they fired a guy and he took the tool with him and they were trying to make do with what they had they finally said it was fixed and it was not the squeaking was still there we asked why it was still squeaking and then he came back and said another part and it would cost over 1000 more dollars to get that fixed that he failed to mention in the original estimate so we left The alignment was not completed we have been back to the shop two more times since then it is still not fixed now my blinkers do not work unless I hold them because of something they did to my steering when they were messing with the alignment my steering wheel is now crooked it was not like that when I took it to the shop and they said they cannot fix it my alignment is worse than when I went in there my husband has called to talk to managers a guy at the shop said he was the only district manager out here and its still cannot be fixed they cannot fix it offer no resolution no refund or anything they took our money and sent us home with a car that now has things wrong with it it did not have when we took it in there my car would not even pass an inspection now because of whatever they did to my steering that made my blinkers not work

  Business Response

  Date: 03/22/2024

  The customer came in on my day off with a squeaking noise in the front end of their car. We assessed the vehicle for free and they were advised of the issues found. They were provided an est for the complete repair, which they could nopt afford any of. We offered them an application for 3rd party financing which they accepted. They received an approval but it would not cover ALL the repairs needed to resolve the issue so anot her estimate was given based off of safety concerns.m They were advised from the start that the issue would not be fully resolved unless ALL reparis were made and they agreed. We do not work on any vehiucles withouit owner consent and understanding of issues found. Upon completion of repairs, an alignment was performed. But due to a recent termination of an employee, the tool needed to center the steering wheel of the vehicle was missing which the customer was made aware of and agreed to return the following day when I was present and could purchase the tool necessary. When the customer returned, the husband physically threatened my staff and attempted to intimidate me and was combative the moment he arrived. I asked him why he was acting in such a way and he stated that he was upset that his car wasn't fully fixed. I asked him if he recalled the converstaion from the day prior regarding the issues found and he stated he did. He also stated that he recalled that without fully completing the repairs, the issue would not be fully resolved and he apologized for his actions. I have documentation of the parts needed to complete repair to their vehicle that my assistant manager provided them and they declined due to finacial issues. He was even weilling to have them installed for almost no labor to my technician so long as they paid for parts necessary. You will find a copy of the original repairs completed and the declined services.

  Business Response

  Date: 03/22/2024

  Also we have no idea about the turn signals not working on the vehicle as it has not one single time been mentioned. The repairs performed were to the vehicle suspension and would not in any way have affected an electrical issue such as turn signals.

  Customer Answer

  Date: 03/26/2024

  Complaint: 21451275
  
  I am rejecting this response because: My husband advised of all issues with the car. They know everything wrong and that they did NOT fix the issue and made it worse!!! This business is shady and should be looked into 
  
  
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:02/23/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a 2015 ***** handicap van purchased new from United Access in Springfield. On 12/30/23 Midas on Republic road installed a new but wrong muffler on my van . This was the third muffler Midas had brought in and they had assured me per ****** they got the right one this time. The installed muffler only had a 3 inch clearance from ground to bottom of muffler. I could not drive down the road without the muffler being hit by the vehicles bounce or anything normally you could drive over thats in road. Normal clearance is 9-10 inches on my van. I took back to Midas on 1/3/24 and they confirmed it was indeed the wrong muffler. **** was the manager and told me they would get the right muffler and switch it out . The only cost I would have is if new muffler was more expensive I would pay the difference in price. I also gave *** the phone number for United Access in Springfield to assist them in finding the proper muffler. On 1/9/24 I went to Midas and found out they had yet to make any effort to locate the proper muffler. **** was no longer the location manager and had been replaced by ***. I told ******** would call United Access and find out the proper muffler. United Access was able to locate the correct muffler I needed and I ask them to order it for me. I called *** and told him I was able to secure the needed muffler and would bring it to them as soon as it arrived. On 1/23/24 the muffler arrived at United Access and I called Midas to set up installation. *** informed me the pipe ****** was broke at their location and I needed to go to another Midas location in Springfield. I set up an appointment with Midas on Battlefield for 1/29/24 and they switched out the wrong muffler with the new one. ****** the manager at this location told me the Midas dealers were all sold this am and there system was down . I asked for my money back for the price of the wrong muffler installed. She sent me back to Midas on Republic for my refund. I brought the wrong muffler back to the ************* store and gave to *** . He told me the same thing - couldnt do anything because of sale of company that am. *** ask that I return at later date for my refund. A few days later I went back to the ************* store and *** tried to get me my refund for $195 for price of the wrong muffler. The credit card just wouldnt go back through. He finally concluded it was because of company being sold . He said he would work on the issue with his bosses and get back to me. Never did. On 2/23/24 I called *** to find out when I was getting my refund. He said because I had bought it under the former owners the new owners couldnt refund my money. *** indicated they would give me a store credit for $200 instead. I told him that was not acceptable that I wished a cash refund. I paid a total of $496.19 to Midas and $315.17 to United Access for the correct muffler. Midas owes me a cash refund of $195 I paid them for the wrong muffler.

• Initial Complaint

  Date:02/15/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In March 2023, I took my 1996 ****** Camry to Midas to have my water pump replaced. After the water pump & timing was replaced, I was told that the car would not run because there was a bent piston rod and the engine needed to be overhauled. The engine was sent out to a third party shop to have the engine overhaul complete. After the engine was installed Midas stated there was a crack in the radiator and it too had to be replaced, which resulted in Midas having my car for a total of 30 days from initial drop off. I picked up the car on April 6, 2023 and paid Midas approximately $4300 for the work done. Within 24 hours I called Midas to tell them the car was still not running correctly and was told to bring the car back in. I was then informed that the engine work was not done correctly and had to be redone. Fast forward 10 months, Midas still has my car and has not completed the work to get my car running. I have spoken to the Shop Manager ** and to corporate on numerous occasions asking what their resolution is to fix my car or provide a refund to which no one will provide any answers. Additionally I dont have the receipt for money paid as it was in the car and I am unsure if is still there.

• Initial Complaint

  Date:09/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Took my car in because it wouldn't start. They put in a new alternator . Called me said it was ready I went to pick it up and in their parking lot the Car still wouldn't start then they figured out it by hitting the starter and said oh ok it's the starter your alternator is probably fine. So I asked them to take the alternator back out and just fix the starter. They didn't have a starter in stock so I bought a new starter from advanced auto brought it to them to put in. They did that assuring me I'd be back because the alternator was gonna be next and that I should leave the alternator there. Even though it tested fine at another shop . Got home parked my car and the car wouldn't start again. instead of messing with them I just asked my husband to look at it. He hit the starter started right up. we thought the starter I bought was bad. Took it out and it was not new. I took the starter back to advanced auto and they verified that it wasn't the one they sold me. I went to Midas and they said ya that's not the one we put in. well it didn't magically appear on my car so they took my new starter and then charged me 200$ for labor and never put in the new starter. Probably assuming I'd be back the next day and they would put the alternator in and the starter at that time . They're refusing to give me the owners number saying it's a confusing scenario and they want to fix it without letting him know. ...ummm it's not confusing you're mechanics and or manager stole from me. Claimed to put in a part and did not do that. Give me my part back or refund me for the price of my part and the fake labor you did and I'll go my own way. Crooked as hell, sneaky and probably due to the fact I'm a woman . Photo attached is a picture my husband took before taking out the "new" starter. Notice zero dust touched, no finger prints , look how old the label and part is. This was a few hours after I got home and it still wouldn't start after they supposedly put in a brand new starter

  Business Response

  Date: 09/25/2023

  *** ****** and I had an extensive conversation. As a courtesy, my shop installed a part for her vehicle that she provided. Her claim was that we did not keep the repairs, an she provided the starter and we installed it. The vehicle started and left our facility the following day, as stated in her complaint the vehicle would not start again. She arrived at our shop with the starter being uninstalled, by her husband. My associate at the store stated that that's not the correct starter for her vehicle, and then I was immediately involved with that remotely. I spoke with *** ****** on 27 occasions that same day. I pulled camera footage as well as spoke with every member of my personnel, spoke with the parts store that she purchased the starter from, provided photos of the correct starter as well as the starter that she had us install. *** ****** made an additional call to me, making it the 28th phone call that day, to emphatically apologize and said that she would contact the BBB to remove her complaint. Through my investigation and due diligence we determined that there was no blame at fault to my facility. *** ****** was in verbal agreement and emphatically apologized. She personally drove to two of my facilities and also the parts store that she purchased the parts from to apologize to all of the associates that she berated. I assisted her with the parts store, for no additional cost out of pocket, due to my relationship with the parts store, to get the correct starter for her vehicle. I was left under the impression that the problem had been resolved. *** ****** verbally stated that the problem had been resolved and would contact you all to remove her complaint. I'm surprised that she did not do so.

• Initial Complaint

  Date:08/31/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8-30-2022 I took my **** *** ****** *** to this location to have the passenger side wheel baring replaced and a front wheel alignment done... When I took my truck to them I had 0 issues with the brakes.. I went to pic my truck up the same day and paid $500 for the repairs... As I was leaving I realized I had hardly NO brakes,, the pedal goes all the way to floor and I almost was involved in a accident because my truck hardly stops now... I took my truck back to them and the manager was very rude and disrespectful and insisted they didn't even touch the brakes... but in order to replace a wheel baring on this truck you have to remove the brakes, brake caliper and rotor... so it's very obvious they messed with the brakes.... They did finally look at the truck and found that because the improperly compressed the caliper they messed up the brake power booster and now are trying to charge me another $600 to fix what they broke...I need my truck for work as it is how I make my living to provide for my family....

  Business Response

  Date: 10/04/2022

  We told the customer that the brakes needed attention and he refused the service.

• Initial Complaint

  Date:08/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my car in to get a new starter might just put a new starter on it next day car would not start again took the car back waited two days for them to work on the car and fix the car and find out what the problem is took it to another shop found out that the starter might just put on was no good had to have another shop put a starter on for me cost me 13 cost me $1100 I want my money back

  Business Response

  Date: 10/04/2022

  We have refunded the customer for the parts which was his request.