Reviews

I had brought in my 2017 **** focus 1.0l ecoboost due to my car stalling out and concerned with the oil pump recall. They had rejected accepting the recall, saying that the oil pump belt and components where in perfect condition and that i had only jumped timing. Weird how two belts made out of the same material can have thr oil belt be "perfect" while the other being disintegrated. They said they had checked compression and said my engine was toast and wanted me to buy a new engine due to having the pistons and valves being ruined. I rejected the repairs and when I came to pick up the vehicle, they had damaged it and they told me to get an estimate for the repairs and they would cover it. I got the estimate and the service manager said it's not his responsibility, even if I had documented pictured with timestamps of how I dropped off the vehicle and what condition I had it returned. I had gotten the car back into my garage and decided to do my own investigation. I used a boroscope camera to check inside the cylinder and there was no damage, I pulled the oil pan and timing cover off, and the oil pump belt was not in "perfect condition" and had severe cracking and excessive wear. I had to import my oem parts from overseas and just changed the timing belt and oil belt, and It did have compression in all cylinders and started right up. They try to steal your money, waste your time, then they damage your vehicle and say they're not responsible. Nobody was helpful on solving my issues with the damage they caused to my vehicle or listening to my concerns with their illogical diagonsosis. Do not trust these guys.

Their service manager is not very help or nice to me.

My 2014 **** Fiesta stopped working, problems with multiple electrical parts of the car. When I took the car in to be looked at they automatically said it was the power steering recall. So they kept it for 6 months waiting for a special chip to arrive. I left it in July 2021 and did not get it back until December 2021. Within 10 miles of driving off the lot multiple things under the hood were damaged by a major part exploding. The locks were going open and closed. All the lights on the dashboard flashing. It was towed back to them they did about $3000 in repairs and I got it back. The car continued to not start 70% of the time. I had to call the tow truck 20 times within 9 months. I would take it back and they checked and said nothing was wrong. They replaced the recalled chip a second time no improvement. I finally towed it back to the original dealer I bought it from in **********, ** and they said all the screws on the engine were loose. That could be why the engine would not start. They tightened them and then 2 weeks later the steering on my car went out and I wrecked the car. Im still paying to this day all the money it cost for repairs towing and car rentals for a year because Corwin Ford on Glenstone in *********** ** never took the time to actually figure out what what was wrong with the car. They just guess the problem was the recalled chip, TWICE! Even when it proved that that was not the problem. The guy I spoke to every time acted like my concerns were nothing important.

I was told that the paint issues would be covered by warranty per a salesperson. When the claim was denied, I was very upset. I spoke with the owner of the dealership, who has offered to pay for the repairs where ********** refused to. If not for **** and *****, this lifetime **** owner would have purchased her last ****. Thanks for going above and beyond for me both of you. Word cannot express how much you have touch me with your friendliness and making me feel valued as a customer. This kind of customer service has been lacking in the world today. KUDOS!

Poor customer service from sales staff at **********************, made arrangements with *********************** to look at a *** X5 today 5/21/22 at 9-10:00 am, I notified ****** at 8:59 am today that we were running late, we had a 3 hour drive to Springfield, we arrived at the dealership at 11:00 am, saw the *** sitting on the lot, ****** was unavailable, got assigned another salesperson and guess what?????? The *** just got SOLD!!!!!! 6 hours on the road and $45 in gas for nothing!

I went to buy a vehicle from this dealership. I filled out a trade in online they offered me $21,000 when I got to the dealership they said no we can offer u $16,500. Then the salesman offered me $20,000 for my trade had me run my credit and then came back with a deal for the $16500 trade in. Talk about bait and switch

Went and paid cash for a new car bought it off the lot and there was snow and sleet on the ground when I bought it so I over looked it and couldnt see. But when I got 20 miles down the road going home I had a low tire indicator come on. So I looked around and come to find out all four tires where dry rotted two where worse than others and the two worst where on the front and had dry rot on the side walls. So goes to show you that they will let you drive a car away from there lot like that then whos to say what els there trying to hide on the vehicle as well. Confronted them about the tires and even took it back and showed them and they in lesser words said not there problem. Just dont want anyone els to have to buy a new car then have to spend 1,000$ dollars on tires a day later.