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Find a Location

Corwin Ford has 1 locations, listed below.

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    • Corwin Ford

      3241 S Glenstone Ave Springfield, MO 65804-4405

      BBB Accredited Business

    Business ProfileforCorwin Ford

    New Car Dealers
    BBB accredited business

    At-a-glance

    Customer Reviews

    1.67/5stars

    Average of 12 Customer Reviews

    Customer Complaints

    22 complaints closed in last 3 years

    8 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 3/1/2012

    Years in Business: 57

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Auto Dealer

    Products & Services

    Used Cars, New Cars

    Business Details

    Location of This Business
    3241 S Glenstone Ave, Springfield, MO 65804-4405
    BBB File Opened:
    1/1/1969
    Years in Business:
    57
    Business Started:
    11/15/1966
    Business Started Locally:
    5/1/2017
    Date of New Ownership:
    3/17/2017
    Business Incorporated:
    11/28/2016
    Accredited Since:
    3/1/2012
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • Friendly Ford Inc.
    Hours of Operation

    Primary

    M:
    8:00 AM - 8:00 PM
    T:
    8:00 AM - 8:00 PM
    W:
    8:00 AM - 8:00 PM
    Th:
    8:00 AM - 8:00 PM
    F:
    8:00 AM - 6:00 PM
    Sa:
    8:00 AM - 6:00 PM
    Su:
    Closed
    Business Management
    • Mr. Jeff McConville, General Manager
    • Mr. Matthew Henson, Controller
    Contact Information

    Principal

    • Mr. Jeff McConville, General Manager

    Customer Contact

    • Mr. Jeff McConville, General Manager
    • Mr. Matthew Henson, Controller
    Additional Contact Information

    Fax Numbers

    • (417) 883-9376
      Primary Fax

    Phone Numbers

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    22 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/16/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Resolved
    2/13/2024 Corwin Ford sold me a used 2023 KIA **** that I believe they must have known was damaged and poorly repaired but did not inform me. This damage cost me $927.13 3/24/2024 On a trip the car made a rattling sound. I found obvious old poorly repaired damage. It was obvious the car had been in a previous accident. I concluded something that was poorly repaired had broken loose. When I texted our sales person, he said since it was unprofessionally repaired it was not reported to ******. He offered no concern for Corwins responsibility for selling us a car with undisclosed damaged or help in getting the car repaired. When I asked about their intake process, to find out if it was inspected, he stopped responding to me. He never checked back to see what happened with the damage. I bought parts at *** and had them install them. I did not trust Corwin to fix the car after seeing a ziptie holding the bumper together and rough reformed plastic where a hole had been punched in the bumper.I am upset with Corwin for selling us a damaged car. But I am more upset that my son learned he cant trust a dealership to properly inform him of the cars condition. I was trying to teach him buying from a private seller is a bad idea because no one regulates private car sales. Going to a dealer is supposed to be better because they are required to inform buyers of known damage/repairs. If they inspected it they must have known about the damage.Cost:Scissors, duct tape, hotel $164.92 Parts $499.64 Installation $262.57 After having my message ignored by Corwin Ford, I have no expectation that they care about the extra money and inconvenience they caused us. I have little expectation of getting my $927.13 back but believe they owe it to **** also want to inform others of the lack of professional inspection and/or disclosure I experienced at Corwin Ford and drawn attention to the need to have any car purchased from them inspected by an outside mechanic.
    Read More

    Customer Reviews

    12 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    David S

    1 star

    11/21/2023

    Their service manager is not very help or nice to me.

    Local BBB

    BBB of Eastern & Southwest Missouri & Southern Illinois

    BBB Reports On

    BBB reports on known marketplace practices.

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